Gateway MX6922b 8511264 - User Guide Gateway Notebook - Page 167

To run modem diagnostics, To turn down the modem volume, Phone and Modem Options

Page 167 highlights

www.gateway.com Help and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box, then click the arrow. Troubleshooting ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use). ■ Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 Click the modem you want to adjust, then click Properties. 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. 159

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Troubleshooting
www.gateway.com
159
If the modem shares the telephone line with another device, make sure
that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
Use the modem cable that came with your notebook. Some telephone
cables do not meet required cable standards and may cause problems
with the modem connection.
Shut down and restart your notebook.
Run Windows modem diagnostics.
Help and Support
For more information about modem
troubleshooting, click
Start
, then click
Help and Support
. Type the keyword
modem troubleshooting
in the
Search
box, then click the arrow.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The
Control Panel
window
opens. If your Control Panel is in Category View, click
Printers and
Other Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
4
Click your modem, then click
Properties
. The
Modem Properties
dialog box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as
port already open or the modem
has failed to respond
, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking
.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols.
You may hear unusual handshaking sounds when the modems first connect. If
the handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1
Click
Start
, then click
Control Panel
. The
Control Panel
window opens. If
your Control Panel is in Category View, click
Printers and Other
Hardware
.
2
Click/Double-click the
Phone and Modem Options
icon, then click the
Modems
tab.
3
Click the modem you want to adjust, then click
Properties
.
4
Click the
Modem
tab, then adjust the
Speaker volume
control.
5
Click
OK
twice to close the
Phone and Modem Options
dialog box.