Gateway S-7510 Reference Guide

Gateway S-7510 Manual

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  • Gateway S-7510 | Reference Guide - Page 1
    NOTEBOOK REFERENCEGUIDE ®
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    Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Gateway model and serial number . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial-up modem 19 Connecting to a broadband
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    Contents Using the EZ Pad touchpad 29 Using the optional EZ Point pointing device 32 Replacing the EZ Point pointing device cap 33 Turning the touchpad or pointing device on or off . . . 34 Adjusting the brightness 35 Adjusting the volume 36 Turning your wireless radio on or off 37 IEEE 802.11
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    78 Maintaining the battery(ies 78 Storing batteries 78 Cleaning CDs or DVDs 79 Recovering your system 80 Recovering pre-installed software and drivers 81 Using Microsoft System Restore 87 Recovering your system to its factory condition . . . . . 90 Recovering your system using the Windows DVD
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    Contents Replacing the hard drive kit 98 Chapter 9: Troubleshooting 103 Safety guidelines 104 First steps 104 Troubleshooting 105 Audio 105 Battery 105 CD drives 105 Diskette drive Touchpad or pointing device 129 Video 129 Telephone support 130 Before calling Gateway Customer Care 130 iv
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    www.gateway.com Appendix A: Legal Information 133 Index 143 v
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    Contents vi
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    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1
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    your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following topics: • Help and technical support • Using and customizing
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    that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your
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    CHAPTER 1: About This Reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4
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    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5
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    Notebook Speaker LCD panel release latch Headphone jack Battery charge indicator Microphone jack Power indicator Speaker Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. LCD panel release latch Slide to open the LCD panel
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    Left www.gateway.com Kensington lock slot S-Video out jack Ventilation fan Modular bay Component Icon Description Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. S-Video out jack Ventilation fan Modular bay Plug an S-Video device,
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    telephone into the memory card reader. For more information, see "Using the memory card reader" on page 44. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. Plug USB devices (such as a diskette
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    "Viewing the display on a projector or monitor" on page 49. Bottom Docking port Main battery Battery latch Customer Care label Hard drive bay Website: Online Support: Tech Support Phone: Hours: Battery lock Memory bay System label Modular bay latch 9
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    CHAPTER 2: Checking Out Your Notebook Component Icon Hard drive bay Customer Care label Battery latch Docking port Main battery Battery lock Memory bay System label Modular bay latch Description The hard drive is located in this bay. For more information, see "Replacing the hard drive kit" on page
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    -sized, computer keyboard. For more information, see "Using the keyboard" on page 25. Microphone EZ PointTM pointing device buttons (optional) Record audio through this microphone. The built-in microphone is turned off while an external microphone is connected. For the location of your microphone
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    CHAPTER 2: Checking Out Your Notebook Component Touchpad Status indicators Icon Description Provides all the functionality of a mouse. For more information, see "Using the EZ Pad touchpad" on page 29. Inform you when a drive is in use or when a button has been pressed that affects how the keyboard
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    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators •
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    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is
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    and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending, arching, or angling your wrists. Make sure that they are in
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    battery(ies) to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution
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    www.gateway.com 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the
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    CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or
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    into the modem jack on your notebook. Tip For the location of the modem jack on an optional port replicator, see the port replicator user guide. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 19
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    into the network jack on your notebook. Tip For the location of the network jack on an optional port replicator, see the port replicator user guide. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. Starting your notebook Warning Do not work with
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    you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account 47. Tip See the documentation that came with each device for its setup instructions. 5 To open the main menu, click (Start). From that menu,
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    CHAPTER 3: Setting Up and Getting Started Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your
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    www.gateway.com To turn off your notebook: • Click (Start), click the arrow next to the lock icon, then click Shut Down. The notebook turns off. Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five
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    CHAPTER 3: Setting Up and Getting Started Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is
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    www.gateway.com Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for
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    CHAPTER 3: Setting Up and Getting Started Key type System keys Navigation keys FN key Windows key Application key Arrow keys Icon Description Press these colored keys in combination with the FN key to perform specific actions. For more information, see "System key combinations" on page 27. Press
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    IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned
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    CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Turn the optional Bluetooth radio on or off. 6 Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless
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    www.gateway.com Press and hold To... FN, then press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see "Adjusting the volume" on page 36. Increase volume. For more information, see "Adjusting the
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    need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. To... Move the pointer on the screen. Do this... Move your finger
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    www.gateway.com To... Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Position the pointer over the object. Quickly press and release the left button
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    CHAPTER 3: Setting Up and Getting Started Using the optional EZ Point pointing device The EZ Point™ consists of a pointing device and two buttons. Pointing device Left button Right button Button Function Pointing device ■ Move the pointer (arrow) on the screen or scroll a document on the
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    the touchpad or pointing device on or off" on page 34. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Replacing the EZ Point pointing device cap The cap on the pointing
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    CHAPTER 3: Setting Up and Getting Started Turning the touchpad or pointing device on or off You can turn the touchpad and optional pointing device on or off, depending on which device you prefer to use. Tip Both the touchpad and pointing device can be turned on at the same time. To turn the touchpad
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    control to the desired screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 35
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    to the desired volume level. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase
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    devices are examples of devices that provide wireless communication. Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, hospitals, and oxygen
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    . Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press ENTER. 38
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    CHAPTER4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Viewing the display on a
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    CHAPTER 4: Using Drives and Accessories Changing modules Your notebook's modular bay supports different bay modules, such as a CD drive, DVD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery.
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    www.gateway.com 6 Remove the optional security screw if your notebook has one. Security screw 7 Slide the bay module release latch. The module moves out slightly. 8 Slide the bay module out. 9 Firmly push the new bay module straight into the bay until the latch clicks into place. 10 Reinstall the
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    more of the following logos: If your drive has this This is your drive logo... type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data. You cannot use this drive to create CDs or DVDs or play DVDs. DVD drive Installing programs, playing
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    double layer DVD±RW drive Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R result in less capacity. Using a CD or DVD [ Eject button Manual eject hole Important DVD discs and drives contain regional codes that help
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    and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, and RS-MultiMediaCard™. Important RS-Multimedia Card and Mini Secure
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    a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot
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    CHAPTER 4: Using Drives and Accessories To insert a PC Card: • Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: 1 Turn off your notebook, then go to Step 5. -ORDouble-click the remove hardware
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    your notebook. For more information about using a port replicator, see the port replicator user guide. Installing a printer or other peripheral device Your notebook or optional port replicator has one scanner, or other peripheral device, see the device documentation and installation instructions. 47
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    about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search Help box, then Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using
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    a video DVD" in your online User Guide. Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display
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    . The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 50
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    www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the external monitor or projector as a "mirror" (duplicate) of the notebook display (both displays have the same
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    Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume
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    (or other external video device) before starting your notebook. Important Audio is not transmitted through an S-Video out jack. Use the built of the S-Video out jack on an optional port replicator, see the port replicator user guide. 2 Connect the other end of the cable to the Video in jack on your
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    when necessary. See "Changing batteries" on page 59 for more information about using an additional battery. Bay modules Your convertible notebook's modular bay supports different bay modules, such as a CD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or
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    of unplugging all the devices. A port replicator also provides additional ports and other expansion features not included with your notebook. See the user guide for the port replicator for more information about using a port replicator with your notebook. Printers You can attach almost any type of
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    CHAPTER 4: Using Drives and Accessories 56
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    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings 57
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    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater
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    www.gateway.com Changing batteries Replacing the main battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used
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    secondary battery charges when the notebook is connected to AC power. To install a secondary battery: • Swap the secondary battery for a bay module by following the instructions in "Changing modules" on page 40. 60
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    www.gateway.com Recalibrating the battery(ies) Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again. If your notebook unexpectedly goes into Sleep mode while you are using it but the battery charge is not low, you may
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    CHAPTER 5: Managing Power Extending battery life Maximizing battery performance To get maximum performance from your notebook battery(ies), we recommend that you initially condition (fully charge and discharge) your new battery(ies) a few times during the first several weeks of use, to let them
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    inverter. Save the battery(ies) for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen
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    CHAPTER 5: Managing Power • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and
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    www.gateway.com Changing notebook power settings You can change the function of your notebook's power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and
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    , modify the power plan you selected, then click Save changes. Help For more information about changing the power plan, click Start, then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER. 66
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    bottom three settings modify the currently selected power plan. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. 67
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    sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press ENTER. 68
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    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 69
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    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack
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    www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see "Legal Information" on page 133 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your
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    . If you forget your password, you must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you . 3 Highlight Set User Password, then press ENTER and follow the instructions. This is the password you need to enter at startup. Important
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    , you are prompted to enter the user password you set in Step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge
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    to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. 74
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    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs • Recovering your system 75
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    not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can
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    www.gateway.com • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and
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    CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never
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    www.gateway.com If you have a spare lithium-ion battery, use one exclusively and keep the other cool by placing it in the refrigerator. Make sure that it is wrapped protectively and that nothing will be dropped on it. Do not freeze the battery. Do not use old batteries. Avoid purchasing spare
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    "Recovering pre-installed software and drivers" on page 81. For instructions on reinstalling software and drivers that were not pre-installed, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by returning your
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    to recover software that did not come pre-installed on your system, you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software
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    : 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens. 3 Click Create system recovery discs, then click Next
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    or click Cancel. The disc recording begins. Label the discs as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which notebook the discs are for. If you are recording multiple discs, as you remove each disc from
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    not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 85. 2 To recover software that was pre-installed
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    recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into the CD or DVD drive. If an
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    recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs
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    time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 89. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in
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    CHAPTER 7: Maintaining Your Notebook To restore using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click
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    www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left
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    your system to its factory condition If your notebook's problems are not solved by any of the other recovery options everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. If you can access important files on your hard drive, back them up now
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    www.gateway.com 8 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR To perform a full factory recovery without data
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    run Windows, back up your personal files, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 82. 2 Insert the Windows DVD into your notebook's DVD-capable drive
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    CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 93
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    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening
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    www.gateway.com Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules
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    CHAPTER 8: Upgrading Your Notebook 7 Remove the keyboard screw. Screw 8 Loosen the six memory bay cover screws (these screws cannot be removed). Screws 9 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of
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    www.gateway.com 10 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 11 Pull the memory module out of the slot. 12 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module
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    like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive kit To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see "Recovering pre-installed software and
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    up any data you want to transfer to the new hard drive. For more information, see "Backing up files" in your online User Guide. 3 Follow the guidelines under "Preventing static electricity discharge" on page 94. 4 Turn off your notebook. 5 Disconnect from the optional port replicator. 6 Disconnect
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    CHAPTER 8: Upgrading Your Notebook 12 Remove the four screws that secure the hard drive to the hard drive bay cover. Screws Screws 13 Remove the cover from the old drive. 14 Place the new drive, label side up, onto the cover so the screw holes line up. 15 Replace the screws that secure the cover
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    the prompt "Press any key to boot from CD or DVD" appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you may be prompted to insert your Drivers and Applications Recovery disc. 21 Reconnect all peripheral devices and replace any PC cards. 101
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    CHAPTER 8: Upgrading Your Notebook 102
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    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 103
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    ies) before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try these things first: • Make sure that the
  • Gateway S-7510 | Reference Guide - Page 113
    you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio Audio troubleshooting is covered under "Sound" on page 128
  • Gateway S-7510 | Reference Guide - Page 114
    CHAPTER 9: Troubleshooting Diskette drive (modular or external) The diskette drive is not are detected and corrected, try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is
  • Gateway S-7510 | Reference Guide - Page 115
    is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see "Changing the color depth and screen resolution" in your online User Guide. The text on the display is dim or difficult to read • Adjust the brightness
  • Gateway S-7510 | Reference Guide - Page 116
    Troubleshooting may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the CDs or DVDs" on page 79. An audio CD does not produce sound • Make sure sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows,
  • Gateway S-7510 | Reference Guide - Page 117
    problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, see "Recovering pre-installed software and drivers" instructions on playing a DVD, see "Playing music and movies" in your online User Guide. A DVD does not produce sound on a television • Audio
  • Gateway S-7510 | Reference Guide - Page 118
    CHAPTER 9: Troubleshooting Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 121. File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in "Deleting files and folders" in your online User Guide. Caution If a
  • Gateway S-7510 | Reference Guide - Page 119
    not have a problem with your modem. For more information, see "Modem (dial-up)" on page 117. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections
  • Gateway S-7510 | Reference Guide - Page 120
    9: Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet • This problem can occur sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating
  • Gateway S-7510 | Reference Guide - Page 121
    Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway
  • Gateway S-7510 | Reference Guide - Page 122
    9: Troubleshooting • Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality your online User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the
  • Gateway S-7510 | Reference Guide - Page 123
    www.gateway.com • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The Media Center video display will likely be better on a newer model TV. • Type of TV (interlaced or progressive scan) Many TVs
  • Gateway S-7510 | Reference Guide - Page 124
    ). The non-Media Center computer must also have Windows Vista or Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword
  • Gateway S-7510 | Reference Guide - Page 125
    See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) Your modem does not service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support
  • Gateway S-7510 | Reference Guide - Page 126
    9: Troubleshooting To line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line
  • Gateway S-7510 | Reference Guide - Page 127
    • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 111. Your 56K modem does not connect
  • Gateway S-7510 | Reference Guide - Page 128
    the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. The modem is noisy when it dials and connects • When
  • Gateway S-7510 | Reference Guide - Page 129
    optical mice. Try the mouse on a different surface. Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired
  • Gateway S-7510 | Reference Guide - Page 130
    CHAPTER 9: Troubleshooting • Make sure that all computers are using the same Subnet Mask on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously accessed
  • Gateway S-7510 | Reference Guide - Page 131
    . See the documentation that came with your network equipment for troubleshooting information. Networks (wireless) You turned wireless networking on, but Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal
  • Gateway S-7510 | Reference Guide - Page 132
    9: Troubleshooting To Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys. You are in a wireless and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your
  • Gateway S-7510 | Reference Guide - Page 133
    more information, see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or DSL Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems • Make sure that you
  • Gateway S-7510 | Reference Guide - Page 134
    CHAPTER 9: Troubleshooting Pointing device See "Touchpad or pointing device" on page 129. Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see "Connecting the AC adapter
  • Gateway S-7510 | Reference Guide - Page 135
    Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then . • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer
  • Gateway S-7510 | Reference Guide - Page 136
    more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search Help 36. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the
  • Gateway S-7510 | Reference Guide - Page 137
    wipe it dry. • Adjust the touchpad or pointing device settings. For instructions on how to adjust the touchpad or pointing device settings, see "Changing mouse, touchpad, or pointing device settings" in your online User Guide. Video The projector or external monitor is not working • Make sure that
  • Gateway S-7510 | Reference Guide - Page 138
    instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if:
  • Gateway S-7510 | Reference Guide - Page 139
    number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of
  • Gateway S-7510 | Reference Guide - Page 140
    CHAPTER 9: Troubleshooting 132
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    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 133
  • Gateway S-7510 | Reference Guide - Page 142
    incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock
  • Gateway S-7510 | Reference Guide - Page 143
    • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed. • The notebook was dropped or the cabinet
  • Gateway S-7510 | Reference Guide - Page 144
    prohibited. Some circumstances require restrictions on wireless devices. Caution Only use drivers approved for the country in which the device will be used. device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be
  • Gateway S-7510 | Reference Guide - Page 145
    installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular
  • Gateway S-7510 | Reference Guide - Page 146
    using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved
  • Gateway S-7510 | Reference Guide - Page 147
    . Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A
  • Gateway S-7510 | Reference Guide - Page 148
    cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser
  • Gateway S-7510 | Reference Guide - Page 149
    of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. EPA ENERGY you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with your effort. Finally, we
  • Gateway S-7510 | Reference Guide - Page 150
    may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions
  • Gateway S-7510 | Reference Guide - Page 151
    28 headphone jack 6 microphone jack 6 muting 29, 36 next button 28 pause button 28 play button 28 stop button 28 troubleshooting 128 volume down button 29 volume up button 29 audio CD cleaning 79 inserting 43 automobile power adapter 54, 63 B battery alternate power sources 63 bay 59 calibrating 78
  • Gateway S-7510 | Reference Guide - Page 152
    memory card 117 troubleshooting PC Card 125 carrying case 54 CD cleaning 79 controlling playback 28 eject button 43 inserting 43 manual eject hole 43 CD drive See DVD drive cellular phone memory cards 44 Certificate of Authenticity 3 changing battery 58 bay modules 40 cleaning audio CD 79 case
  • Gateway S-7510 | Reference Guide - Page 153
    106 diskette drive locating 7 status indicator 24 troubleshooting 106 display brightness 35 switching 27 troubleshooting 107 display properties adjusting 50 docking port 10 documentation User Guide 2 double-clicking 31, 32 double-tapping 32 dragging 31 drivers recovery discs 82, 85 re-installing 80
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    files opening 31, 32 transferring 71 troubleshooting 110 Firewire port 8, 47 Fn key 26, 27 folders opening 31, 32 function keys 25 G Gateway contact information 3 model number 3 146 serial number 3 Support 4 Gateway Recovery Center re-installing drivers 84 re-installing programs 84 re-installing
  • Gateway S-7510 | Reference Guide - Page 155
    See connections K Kensington cable lock 72 lock slot 7 key combinations 27 keyboard buttons 25 cleaning 77 connecting 25 features 25 keys 25 locating 11 troubleshooting 112 USB port 8 keys application 26 arrow 26 battery status 27 brightness 28, 29 directional 26 Fn 26, 27 function 25 Hybrid Sleep
  • Gateway S-7510 | Reference Guide - Page 156
    Index inserting card 44 locating 8 memory cards supported 44 removing card 45 troubleshooting 117 using 44 microphone built-in 11 up 19, 70 DSL 8, 20 international adapter 70 jack (dial-up) 8, 19 troubleshooting 117 modular bay 40 modular drive indicator 24 module latch 10 release latch 10 modules
  • Gateway S-7510 | Reference Guide - Page 157
    troubleshooting 125 PC Card slot 8 PCMCIA card See PC Card PDA memory cards 44 peripheral devices 47 Plug and Play devices IEEE 1394 support for 48 USB support 27, 63 source problems 18 SpeedStep settings 65 status box 27 status indicator 6 surge protector 18 troubleshooting 126 turning off notebook
  • Gateway S-7510 | Reference Guide - Page 158
    Windows DVD 92 with Windows System Restore 87 recovery discs creating 81, 82 drivers 82, 85 programs 82, 85 software 82, 85 using 85 Recycle Bin deleting 15 caring for notebook 76 general precautions 134 guidelines for troubleshooting 104 posture 15 reducing eye strain 14 setting up computer 15
  • Gateway S-7510 | Reference Guide - Page 159
    label 3 system keys combinations 27 locating 26 T technical support Support 4 tips before contacting 130 telephone acoustic handset coupler 70 zone 29 selecting screen objects 31, 32 troubleshooting 129 turning on 34 travel tips 69 troubleshooting audio 128 battery 126 diskette drive 106 display 107
  • Gateway S-7510 | Reference Guide - Page 160
    107 sound 128 status indicators 129 technical support 130 telephone support 130 touchpad 129 video 129 Web site connection VGA port 9, 49 video monitor port 9 projector port 9 S-Video out jack 7 troubleshooting 129 VGA port 9 video camera connecting 48, 49 volume adjusting 29, 36 adjusting
  • Gateway S-7510 | Reference Guide - Page 161
    www.gateway.com troubleshooting 123 working safely 14 153
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    Index 154
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