HP Brio ba600 HP Brio BA600 PC, User Guide - Page 36

Floppy Drive Test Error

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Troubleshooting Help Zone Floppy Drive Test Error Problem Possible cause To try and fix this ... Power-On-Self-Test displays floppy drive test error. The drive is incorrectly configured in the PC's Setup program. Refer to page 20. 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. Refer to page 20. 3 Check the floppy disk drive is enabled and that the correct type is selected (refer to page 36). The floppy is not working. Insert a known working floppy disk and see if it works. Run DiagTools. Refer to page 18. You may need to update your PC's Basic Input Output Create a floppy to update your PC's BIOS. Refer to page 20. System (BIOS). More Advanced Troubleshooting The drive cables are not correctly connected. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 44). 3 Check the floppy drive's power and data cables are correctly connected (refer to page 49 and page 52). 4 Close the PC then switch it on and check it works. The drive cable is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 44). 3 Replace the floppy drive cable by a known working cable from the same model of PC. 4 Close the PC then switch it on and check it works. The drive is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 44). 3 Replace the floppy drive by a known working drive from the same model of PC (refer to page 52). 4 Close the PC then switch it on and check it works. 5 If the drive works, replace the defective drive. The system board is not working. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 44). 3 Replace the system board by a known working board from the same model of PC (refer to page 46). 4 Close the PC, reconnect the power cord and check that the PC and drive work. Refer to page 36 for more information on troubleshooting floppy drives. If the problem persists, contact your authorized support provider 30

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30
Troubleshooting Help Zone
Floppy Drive Test Error
Problem
Possible cause
To try and fix this ...
Power-On-Self-Test
displays floppy drive
test error.
The drive is incorrectly
configured in the PC’s
Setup
program. Refer to
page 20.
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears, press
the
F2
key. Refer to
page 20.
3
Check the floppy disk drive is enabled and that the correct type
is selected (refer to page 36).
The floppy is not working.
Insert a known working floppy disk and see if it works.
Run DiagTools. Refer to page 18.
You may need to update your PC’s Basic Input Output
System (BIOS).
Create a floppy to update your PC’s BIOS. Refer to page 20.
More Advanced Troubleshooting
The drive cables are not
correctly connected.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 44).
3
Check the floppy drive’s power and data cables are correctly
connected (refer to page 49 and page 52).
4
Close the PC then switch it on and check it works.
The drive cable is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 44).
3
Replace the floppy drive cable by a known working cable from
the same model of PC.
4
Close the PC then switch it on and check it works.
The drive is not working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 44).
3
Replace the floppy drive by a known working drive from the
same model of PC (refer to page 52).
4
Close the PC then switch it on and check it works.
5
If the drive works, replace the defective drive.
The system board is not
working.
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 44).
3
Replace the system board by a known working board from the
same model of PC (refer to page 46).
4
Close the PC, reconnect the power cord and check that the PC
and drive work.
Refer to page 36 for more information on troubleshooting floppy drives. If the problem persists, contact your authorized
support provider