HP Brio ba600 HP Brio BA600 PC, User Guide - Page 43

CD-ROM or DVD Drive Doesn't Work, DVD Drive Doesn't Play DVD Video, CD-ROM or DVD Drive is Idle - driver video

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Troubleshooting Help Zone CD-ROM or DVD Drive Doesn't Work Checklist 1 Check that a CD-ROM or DVD is inserted in the drive. 2 Check that all cables (data, power and audio) have been properly connected both to the CD-ROM drive and to the system board. 3 Verify that the drive has been detected in the Setup program (refer to the Main menu in the Setup program, accessed by pressing F2 at startup). You should see a CD-ROM drive declared in the Secondary Master or Secondary Slave field (BA400 models) or in the IDE Secondary Master or IDE Secondary Slave field (BA600 models). 4 Verify that both is selected in the Onboard PCI IDE Enable field in the Advanced menu of the Setup program, accessed by pressing F2 at startup. 5 If you intend to boot on CD-ROM, place CD-ROM before HDD in Setup (refer to the Boot Device Priority submenu in the Boot menu group of the HP Setup program). Refer to page 20. 6 Run DiagTools to see if it detects a problem with the drive. Refer to page 18. For more information on using and troubleshooting DVD, refer to "Easy Access to Information with the Brio Center" on page 10). DVD Drive Doesn't Play DVD Video Checklist 1 Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting. Your DVD drive's regional code setting is set by the first DVD disk you insert in the drive. 2 Ensure you have either a hardware or a software MPEG decoder installed on your system. 3 Ensure that your PC's hardware and software configuration supports the playing of DVDs. The following configuration is recommended: • At least an Intel Celeron processor with a minimum clock speed of 400 MHz. • 64MB of memory (Windows NT4.0); 32MB of memory (Windows 95 and Windows 98) • Display settings of 800 x 600 pixels, High Color (16-bit). 4 Ensure that you are using the latest drivers. These can be downloaded from the HP Brio support Web site at: www.hp.com/go/briosupport. For more information on using and troubleshooting DVD, refer to "Easy Access to Information with the Brio Center" on page 10). CD-ROM or DVD Drive is Idle Checklist If the drive does not appear to be working, try accessing the disc by clicking on the drive icon or drive letter assigned to the drive by your operating system. 37

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37
Troubleshooting Help Zone
CD-ROM or DVD Drive Doesn’t Work
DVD Drive Doesn’t Play DVD Video
CD-ROM or DVD Drive is Idle
Checklist
1
Check that a CD-ROM or DVD is inserted in the drive.
2
Check that all cables (data, power and audio) have been properly connected both to the CD-ROM drive and to the system
board.
3
Verify that the drive has been detected in the
Setup
program (refer to the Main menu in the
Setup
program, accessed by
pressing F2 at startup). You should see a CD-ROM drive declared in the Second
ond
ond
ondary
y
y
y Master or Second
nd
nd
ndary
y
y
y Slave field (BA400
models) or in the IDE
E
E
E Secondary
y
y
y Master or IDE
E
E
E Secondary
y
y
y Slave field (BA600 models).
4
Verify that both is selected in the Onbo
nbo
nbo
nboard
d
d
d PC
PC
PC
PCI I
I I
I I
I IDE
E
E
E Enable field in the
Advanced menu of the
Setup
program, accessed by
pressing F2 at startup.
5
If you intend to boot on CD-ROM, place CD-ROM before HDD
HDD
HDD
HDD in
Setup
(refer to the Boot
t
t
t Device
e
e
e Priority submenu in the
Boo
oo
oo
oot menu group of the HP
Setup
program). Refer to page 20.
6
Run DiagTools to see if it detects a problem with the drive. Refer to page 18.
For more information on using and troubleshooting DVD, refer to ”Easy Access to Information with the Brio Center” on page
10).
Checklist
1
Check that the DVD disk you are trying to play and your DVD drive have the same regional code setting. Your DVD drive’s
regional code setting is set by the first DVD disk you insert in the drive.
2
Ensure you have either a hardware or a software MPEG decoder installed on your system.
3
Ensure that your PC’s hardware and software configuration supports the playing of DVDs. The following configuration is
recommended:
•
At least an Intel Celeron processor with a minimum clock speed of 400 MHz.
•
64MB of memory (Windows NT4.0); 32MB of memory (Windows 95 and Windows 98)
•
Display settings of 800 x 600 pixels, High Color (16-bit).
4
Ensure that you are using the latest drivers. These can be downloaded from the HP Brio support Web site at:
www.hp.com/go/briosupport
.
For more information on using and troubleshooting DVD, refer to ”Easy Access to Information with the Brio Center” on page
10).
Checklist
If the drive does not appear to be working, try accessing the disc by clicking on the drive icon or drive letter assigned to the
drive by your operating system.