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Table 16-2, Image-quality problems that occur for copy and print jobs continued

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Table 16-2 Image-quality problems that occur for copy and print jobs (continued) Issue Cause Solution Printed images have a mottled appearance. The bonding-agent cartridge might be nearly empty. Adjoining color areas blend into each other. Edges of the image appear fuzzy or ragged. The paper might be of poor quality. The device might have an internal problem. Width of lines or text varies on one page. Printed images are too light or too dark. Use the embedded Web server or the control panel to view the supplies status page. If the bonding-agent cartridge is nearly empty, replace it. Use only paper that meets specifications for this device. See Supported paper on page 154. If the problem continues, contact HP. Pages are completely blank. If you are copying from the glass, the original document might be missing, or the printed side is facing up. Make sure the original document is placed in the upper-left corner of the glass, with the printed side down. If you are copying from the document feeder, another page might be resting on the small glass strip that is under the scanner lid. The device might be picking up multiple sheets of paper at the same time. When using the document feeder, make sure no pages are underneath the scanner lid. If the device is picking up multiple sheets at the same time, the separation pads in the tray pickup mechanism might be worn or dirty. Contact HP. If the problem continues, contact HP. Paper expands and bubbles, especially The environment where the device is in areas where ink coverage is high. located might be too cold or too dry. The device might have an internal problem. For best results, maintain a consistent environment that meets specifications for this device. See Environmental specifications on page 259. If the problem continues, contact HP. The image seems skewed with respect to the edge of the page. The paper might not be the correct size or it might not have square corners. The device might have an internal problem. Use only paper that meets specifications for this device. See Supported paper on page 154. If the problem continues, contact HP. The colors on the printed page are incorrect. Colors of an image gradually vary from one color to another. The tray might be configured for a different type of paper than the type that is loaded. The wrong paper type might have been selected in the printer driver. Make sure that the tray is configured for the correct type of paper. Make sure to select the paper type in the printer driver that matches the paper that is loaded in the tray. The paper might not meet specifications. The device might have an internal problem. Use only paper that meets specifications for this device. See Supported paper on page 154. If the problem continues, contact HP. Images that are printed on A3-size paper The paper might not meet specifications. Use HP Office Long Grain A3 (Colorlok) turn pink over time. paper. The image is the incorrect size or is placed on the page incorrectly. The device might have an internal problem. Contact HP. 244 Chapter 16 Solve problems ENWW

Section	Page
Introduction	15
About this guide	16
Conventions used in this guide	16
Recommended setup process	17
Configurations	18
Features	18
Product walkaround	20
Front view	20
Back view (right side)	21
Back view (left side)	21
Single output bin	22
Optional finishers	23
Optional HP 4-Bin Job Separator	23
Optional HP Multifunction Finisher	24
Turn the device on and off	25
Use the control panel	26
Control-panel layout	26
Home screen	27
Buttons on the touchscreen	29
Control-panel Help system	29
Connect the device	31
Interface ports	32
Connect to a phone line	33
Connect to a network	35
Device software	37
Supported operating systems and printer drivers	38
Additional drivers	38
Install the software	40
Windows	40
Macintosh	40
Uninstall the software	41
Windows	41
Macintosh	41
Installer Customization Wizard for Windows	42
Run the Installer Customization Wizard	42
Dialog boxes	42
Language Selection dialog box	42
Welcome dialog box	42
Software License Agreement dialog box	42
Language dialog box	43
Printer Port dialog box	43
Model dialog box	44
Drivers dialog box	44
Driver Configuration dialog box	45
Additional Software dialog box	45
Custom Installer Location dialog box	45
Ready to Create Installer dialog box	45
Installing dialog box	46
Finish dialog box	46
Distribution	46
Configure device settings	47
Where to configure settings	48
Configure device settings at the control panel	51
Initial e-mail setup	51
Use the E-mail Setup Wizard	51
Initial fax setup	52
Use the Fax Setup Wizard	52
Use the Fax Setup menu	52
Set the default fax options	53
Set the default copy options	53
Configure device settings remotely	54
Open the embedded Web server	54
Advanced e-mail setup	55
Add or edit SMTP servers	56
Import e-mail addresses from other sources	57
Obtain e-mail addresses from a shared LDAP server	58
Import e-mail addresses from a .CSV file	59
Create an e-mail address .CSV file for this device	59
Required fields	59
Example e-mail address .CSV records	60
Import e-mail address and fax speed-dial records from another device	61
Import an e-mail address .CSV file	61
Access e-mail addresses from a user's Microsoft Exchange personal contacts	63
Network folder setup	64
Add or edit Quick Access network folders	64
Fax send setup	66
Common job settings	66
LAN Fax setup	66
Internet Fax setup	67
Import fax speed-dial lists	68
Create a fax speed-dial .CSV file for this device	68
Required fields	68
Example fax speed-dial .CSV records	68
Import a fax speed-dial .CSV file	69
Secure the device	71
Security standards	72
IP Security	72
Set the device administrator password	73
Lock the Administrator Tools section of the startup menu	74
Disable printing through a direct connection	75
Disable printing from the embedded Web server	75
Restrict users from sending e-mail to accounts other than their own	76
Control access to the device	77
Access-control level for device features	77
Permission sets	78
Create user and group accounts	82
Assign users and groups to permission sets	82
Add new Windows or LDAP users or groups and assign permission sets	82
Edit permission-set assignments for existing Windows or LDAP users or groups	82
Remove permission-set assignments for existing Windows or LDAP users or groups	83
Add new device user accounts and assign permission sets	83
Edit existing device user accounts	83
Delete existing device user accounts	83
View a list of all device-user accounts	84
Add new Novell NDS users and assign permission sets	84
Edit permission-set assignments for Novell NDS users	84
Remove permission-set assignments for Novell NDS users	84
Sign-in methods	85
Windows sign-in setup	85
LDAP sign-in setup	86
Novell NDS sign-in setup	86
Restrict color use	87
Restrict color printing for specific software programs	88
Manage certificates	90
Load a certificate	90
Load a certificate revocation list (CRL)	90
Example security configurations	91
Scenario 1: Everyone shares the same access code, and all users must sign in	91
Scenario 2: Users must sign in for specific features, and they use Windows credentials	91
Scenario 3: Customized access for certain people	92
Manage the device	97
Check job status and use the job queue	98
Open the job queue	98
Process multiple job types	99
Promote and interrupt jobs in the queue	100
Job priorities	100
Job interruption	101
Use the embedded Web server	102
Information tab	103
Settings tab	104
Digital Sending tab	107
Fax tab	108
Networking tab	109
Use HP Web Jetadmin	110
Set up the notification server	111
Set up Alerts	112
Set up AutoSend	113
Set the date and time	114
Set up a sleep schedule	116
Backup and restore settings	117
Upgrade the firmware	119
Use HP Web Jetadmin to upgrade the firmware	119
Use FTP to upgrade the firmware	120
Use Windows commands to upgrade the firmware	121
Administration menu	123
Navigate the administration menu	124
Menu structure	125
Information menu	126
Default Job Options menu	129
Default Copy Options	129
Default Fax Options	138
Default Print Options	142
Time/Scheduling menu	143
Management menu	145
Initial Setup menu	147
Networking and I/O menu	147
Fax Setup menu	154
E-mail Setup menu	157
Device Behavior menu	158
Troubleshooting menu	164
Resets menu	165
Paper and trays	167
Supported paper	168
Recommended paper	168
Guidelines for using specialty papers	169
Recommended paper for specific types of documents	170
Supported paper types for each tray	172
Supported paper sizes for each tray	173
Capacity of each tray and bin	175
Supported paper sizes for each bin	175
Load trays	176
Load Tray 1 (manual feed tray)	176
Load Trays 2, 3, and 4	178
Load Tray 5	180
Load special types of paper	181
Copy	183
Copy from the document feeder	184
Copy mixed-size originals	184
Copy from the glass	186
Adjust the copy settings	187
Use the job-build feature	189
Fax	191
Configure the fax options for each job	192
Send faxes	193
Cancel faxes	194
Receive faxes	195
Use fax reports	196
Configure Windows PC fax send	197
Set the sender information	197
Set the fax quality	198
Set the notification settings	198
Set the cover page information	198
Set the preview preferences	199
Set the fax driver printer preferences	199
Set the billing code configuration	199
Use Windows PC fax send	201
Send a fax to a single recipient	201
Send a fax to multiple recipients	202
Insert special characters in the fax number	202
Send a fax by using the phone book	203
Edit the phone book	204
Add names to the phone book	204
Remove names from the phone book	204
Edit names in the phone book	204
Digital send	205
About digital sending	206
Digital send comparison with other HP devices	207
Send to e-mail	209
Send a scanned file as an e-mail attachment	209
Use the e-mail address book	210
Configure the e-mail options for each job	211
Send to a network folder	212
Send a scanned file to a network folder	212
Set the folder options	213
Store jobs	215
Store jobs at the device	216
Store jobs from a computer	217
Configure the job storage options	218
Retrieve stored jobs	219
Manage stored jobs	220
Delete stored jobs	220
Quick Copy job storage limit	220
Quick Copy Job held timeout	220
Print	221
Windows printer driver features	222
Select a tray	222
Select an output bin for print jobs	222
Select a paper type	222
Set the color quality	222
Store jobs	223
Create and use printing shortcuts	223
Use watermarks	224
Resize documents	224
Set a custom paper size	225
Print using different paper	225
Insert blank or preprinted sheets	225
Chapter page layout	226
Print on both sides of the paper	226
Layout options for printing on both sides	226
Print multiple pages on one sheet of paper	227
Create booklets	227
Set the stapling options	228
Set the color options	228
Use the Services tab	228
Macintosh printer driver features	229
Select a tray	229
Select an output bin	229
Select a paper type	229
Set the color quality	229
Store jobs	230
Create and use presets	230
Use watermarks	230
Resize documents	231
Print on a custom paper size	231
Print a cover page	231
Print on both sides of the paper	231
Print multiple pages on one sheet of paper	232
Create booklets	232
Shift images on the page	233
Set the stapling options	233
Set the color options	233
Use the Services menu	233
Color	235
Use color	236
Paper selection	236
Standard red-green-blue (sRGB)	236
Print in four colors (CMYK)	236
CMYK ink-set emulation	236
Manage color in the printer driver	237
Match colors	238
Maintain the device	239
Order supplies and accessories	240
Replace ink cartridges	241
Replace staple cartridges	243
Clean the device	246
Clean the outside of the device	246
Clean the touchscreen	246
Clean the flatbed glass	247
Clean the glass scanner strip	247
Clean the white-vinyl backing	247
Move the device	248
Solve problems	249
Problem-solving checklists	250
Problems with all jobs	250
Problems with copy and scan jobs	250
Problems with print jobs	250
Control-panel messages	252
Clear jams	253
Precautions for clearing jams	253
Method for clearing jams	253
Prevent jams	254
Paper-handling problems	255
Image-quality problems	257
Image-quality problems that occur for copy and print jobs	257
Image-quality problems that occur only for copy jobs	259
Image-quality problems that occur only for print jobs	259
Fax problems	260
Fax checklist	260
General fax problems	261
Problems with receiving faxes	261
Problems with sending faxes	262
Problems with E-mail, Alerts, and AutoSend	264
Problems with sending to e-mail	264
Problems with Alerts and Autosend	264
Check the SMTP server setup	265
Problems with sending to a network folder	267
Network-connectivity problems	268
Verify communication over the network	268
Specifications	269
Physical specifications	270
Electrical specifications	271
Acoustic specifications	272
Environmental specifications	273
Worksheets	275
HP Support information sheet	276
Digital-send setup worksheet	277
Security configuration checklist	280
Regulatory statements	281
End User License Agreement	282
FCC regulations	284
Emissions statements	285
Telecom statements	286
FCC Telecom statement	286
Industry Canada CS-03 requirements	286
Telecom statement for New Zealand	287
Telecom statement for Australia	287
Telecom statement for Japan	288
Environmental product stewardship program	289
Paper use	289
Material safety data sheets	289
Energy consumption	289
Acoustics	289
HP inkjet supplies recycling program	289
Hardware recycling	289
Battery disposal	290
Disposal of Waste Equipment by Users in Private Households in the European Union	290
Material disposal	290
Declaration of conformity	291
Hewlett-Packard limited warranty statement	292

Match case Limit results 1 per page

Issue

Cause

Solution

Printed images have a mottled

appearance.

The bonding-agent cartridge might be

nearly empty.

The paper might be of poor quality.

The device might have an internal

problem.

Use the embedded Web server or the

control panel to view the supplies status

page. If the bonding-agent cartridge is

nearly empty, replace it.

Use only paper that meets specifications

for this device. See

Supported paper

on page

154

If the problem continues, contact HP.

Adjoining color areas blend into each

other.

Edges of the image appear fuzzy or

ragged.

Width of lines or text varies on one page.

Printed images are too light or too dark.

Pages are completely blank.

If you are copying from the glass, the

original document might be missing, or

the printed side is facing up.

If you are copying from the document

feeder, another page might be resting on

the small glass strip that is under the

scanner lid.

The device might be picking up multiple

sheets of paper at the same time.

Make sure the original document is

placed in the upper-left corner of the

glass, with the printed side down.

When using the document feeder, make

sure no pages are underneath the

scanner lid.

If the device is picking up multiple sheets

at the same time, the separation pads in

the tray pickup mechanism might be

worn or dirty. Contact HP.

If the problem continues, contact HP.

Paper expands and bubbles, especially

in areas where ink coverage is high.

The environment where the device is

located might be too cold or too dry.

The device might have an internal

problem.

For best results, maintain a consistent

environment that meets specifications

for this device. See

Environmental

specifications

on page

259

If the problem continues, contact HP.

The image seems skewed with respect

to the edge of the page.

The paper might not be the correct size

or it might not have square corners.

The device might have an internal

problem.

Use only paper that meets specifications

for this device. See

Supported paper

on page

154

If the problem continues, contact HP.

The colors on the printed page are

incorrect.

The tray might be configured for a

different type of paper than the type that

is loaded.

The wrong paper type might have been

selected in the printer driver.

The paper might not meet specifications.

The device might have an internal

problem.

Make sure that the tray is configured for

the correct type of paper.

Make sure to select the paper type in the

printer driver that matches the paper that

is loaded in the tray.

Use only paper that meets specifications

for this device. See

Supported paper

on page

154

If the problem continues, contact HP.

Colors of an image gradually vary from

one color to another.

Images that are printed on A3-size paper

turn pink over time.

The paper might not meet specifications.

Use HP Office Long Grain A3 (Colorlok)

paper.

The image is the incorrect size or is

placed on the page incorrectly.

The device might have an internal

problem.

Contact HP.

Table 16-2

Image-quality problems that occur for copy and print jobs (continued)

244

Chapter 16

Solve problems

ENWW