HP Color LaserJet CM1312 Service Manual - Page 311
Repack the product
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Repack the product If HP Support determines that the product needs to be returned to HP for repair, follow the steps below to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer's responsibility. 1. Remove and retain the print cartridges. CAUTION: It is extremely important to remove the print cartridges before shipping the product. A print cartridge that remains in the product during shipping will leak and entirely cover the engine and other parts with toner. To prevent damage to the print cartridges, avoid touching the roller on them, and store the print cartridges in the original packing material or so that they are not exposed to light. 2. Clear the product password, if one has been set. See Security features on page 57. NOTE: If the password is not cleared, support technicians most likely will have to perform an NVRAM initialization in order to work on the product. The NVRAM initialization restores the products to the factory-set default settings, thereby erasing any custom settings you may have set on the product. 3. (This step applies to fax/memory-card models only.) Use the HP ToolboxFX software to save the fax phone book and speed dials to a computer. -or- Print a phone book report to record the numbers in your fax phone book, and then write down the speed-dial information. 4. Remove and retain the power cable, interface cable, and optional accessories. 5. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 6. In the U.S., call HP Support to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. ENWW Repack the product 297