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HP Color LaserJet Enterprise 5700 User Guide - Page 138

The computer is unable to communicate with the printer

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3. Look at the network port connection on the back of the printer, and verify that the amber activity light flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is unable to communicate with the printer Verify that the printer is communicating with the network and your computer. 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For macOS, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. 2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network (also known as subnet). 3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer's hostname instead of the IP address. 6. If the IP address is correct, delete the printer and then add it again. 7. Reinstall the printer software and driver. The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly An incorrectly configured computer can cause issues with printing. 1. Check the network drivers, print drivers, and the network redirection settings. 2. Verify that the operating system is configured correctly. The computer is unable to communicate with the printer 129

Section	Page
Printer overview	10
Warning icons	10
Potential shock hazard	11
Printer views	11
Printer front view	11
Printer back view	12
Control-panel view	12
Printer specifications	14
Technical specifications	14
Supported operating systems	16
Mobile printing solutions	17
Printer dimensions	17
Power consumption, electrical specifications, and acoustic emissions	18
Operating-environment range	18
Printer hardware setup and software installation	19
Paper trays	20
Load paper to Tray 1 (multipurpose tray)	20
Load Tray 1 (multipurpose tray)	20
Tray 1 (multipurpose tray) paper orientation	22
Load paper to Tray 2	26
Load Tray 2 or the optional 550-sheet trays	26
Tray 2 and the optional 550-sheet trays paper orientation	28
Use alternative letterhead mode	31
Load and print envelopes	32
Print envelopes	32
Envelope orientation	32
Load and print labels	33
Manually feed labels	33
Label orientation	34
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	35
Ordering	35
Supplies and accessories	35
Customer self-repair parts	37
Configure the HP toner-cartridge-protection supply settings	37
Introduction	37
Enable or disable the Cartridge Policy feature	38
Enable or disable the Cartridge Protection feature	40
Replace the toner cartridges	42
Toner cartridge information	42
Remove and replace the toner cartridge	44
Replace the toner collection unit (TCU)	46
Replace the toner collection unit (TCU)	46
Print	49
Print tasks (Windows)	49
How to print (Windows)	49
Automatically print on both sides (Windows)	50
Manually print on both sides (Windows)	50
Print multiple pages per sheet (Windows)	50
Select the paper type (Windows)	51
Additional print tasks	51
Print tasks (macOS)	52
How to print (macOS)	52
Automatically print on both sides (macOS)	52
Manually print on both sides (macOS)	52
Print multiple pages per sheet (macOS)	53
Select the paper type (macOS)	53
Additional print tasks	54
Store print jobs on the printer to print later or print privately	54
Introduction	54
Create a stored job (Windows)	54
Create a stored job (macOS)	55
Print a stored job	56
Delete a stored job	56
Information sent to printer for Job Accounting purposes	57
Mobile printing	57
Mobile printing solutions	57
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	58
HP ePrint via email	59
AirPrint	59
Android embedded printing	60
Print using the SuperSpeed USB 3.0 port (wired)	60
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	60
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	60
Manage the printer	62
Advanced configuration with the HP Embedded Web Server (EWS)	62
Introduction	62
How to access the HP Embedded Web Server (EWS)	63
HP Embedded Web Server features	64
Configure IP network settings	70
Printer sharing disclaimer	70
View or change network settings	70
Rename the printer on a network	71
Manually configure IPv4 TCP/IP parameters from the control panel	71
Manually configure IPv6 TCP/IP parameters from the control panel	72
Link speed and duplex settings	72
Printer security features	73
Introduction	73
Security statements	73
Assign an administrator password	73
IP Security	74
Encryption support: HP High Performance Secure Hard Disks	75
Lock the formatter	75
Energy-conservation settings	75
Set the sleep timer and configure the printer to use 1 watt or less of power	75
Set the sleep schedule	75
HP Web Jetadmin	76
Software and firmware updates	76
Solve problems	77
Control panel help system	77
Reset factory settings	78
Introduction	78
Method one: Reset factory settings from the printer control panel	78
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	78
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	78
Change the “Very Low” settings	79
Order supplies	80
Printer does not pick up paper or misfeeds	80
Introduction	80
The printer does not pick up paper	80
The printer picks up multiple sheets of paper	83
Clear paper jams	85
Paper jam locations	85
Auto-navigation for clearing paper jams	86
Experiencing frequent or recurring paper jams?	86
13.B2.D1 jam error in Tray 1 (multipurpose tray)	87
13.B2.D2 jam error in Tray 2	89
13.A3 jam error in Tray 3	93
13.A4 jam error in Tray 4	98
13.A5 jam error in Tray 5	105
13.B2 jam error in right door	112
13.B4 jam errors in the right door	115
13.B9 jam errors in the fuser	117
13.D3 jam errors in the duplexer	121
13.E1 jam error in the output bin	123
Resolving color print quality problems	124
Introduction	124
Troubleshoot print quality	125
Solve wired network problems	137
Introduction	137
Poor physical connection	137
The computer is unable to communicate with the printer	138
The printer is using incorrect link and duplex settings for the network	138
New software programs might be causing compatibility problems	138
The computer or workstation might be set up incorrectly	138
The printer is disabled, or other network settings are incorrect	139
Solve wireless network problems	139
Introduction	139
Wireless connectivity checklist	139
The printer does not print after the wireless configuration completes	140
The printer does not print, and the computer has a third-party firewall installed	140
The wireless connection does not work after moving the wireless router or printer	140
Cannot connect more computers to the wireless printer	141
The wireless printer loses communication when connected to a VPN	141
The network does not appear in the wireless networks list	141
The wireless network is not functioning	141
Reduce interference on a wireless network	142
Service and support	143
HP limited warranty statement	143
UK, Ireland, and Malta	144
Austria, Belgium, Germany, and Luxemburg	145
Belgium, France, and Luxemburg	145
Italy	146
Spain	147
Denmark	147
Norway	147
Sweden	148
Portugal	148
Greece and Cyprus	148
Hungary	149
Czech Republic	149
Slovakia	149
Poland	150
Bulgaria	150
Romania	150
Belgium and the Netherlands	151
Finland	151
Slovenia	151
Croatia	152
Latvia	152
Lithuania	152
Estonia	152
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	153
Long life consumable and maintenance kit limited warranty statement	153
HP policy on non-HP supplies	154
HP anticounterfeit Web site	154
Data stored on the toner cartridge	154
End User License Agreement	155
Customer self-repair warranty service	159
Customer support	159
Environmental product stewardship program	161
Protecting the environment	161
Ozone production	161
Power consumption	161
Toner consumption	161
Paper use	162
Plastics	162
HP LaserJet print supplies	162
Paper	162
Material restrictions	162
Battery information	162
Disposal of waste equipment by users (EU, UK, and India)	163
Electronic hardware recycling	163
Brazil hardware recycling information	163
WEEE (Turkey)	164
Chemical substances	164
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	164
SEPA Ecolabel User Information (China)	164
The regulation of the implementation on China energy label for printer, fax, and copier	164
Restriction on Hazardous Substances statement (India)	165
Substances Table (China)	166
Material Safety Data Sheet (MSDS)	166
EPEAT	166
Substances Table (Taiwan)	167
For more information	168
Regulatory information	169
Regulatory statements	169
Regulatory model identification numbers	169
European Union & United Kingdom Regulatory Notice	169
FCC regulations	170
Canada - Industry Canada ICES-003 Compliance Statement	170
VCCI statement (Japan)	170
EMC statement (Korea)	170
EMC statement (China)	170
Power cord instructions	170
Power cord statement (Japan)	171
Laser safety	171
Laser statement for Finland	171
Nordic Statements (Denmark, Finland, Norway, Sweden)	172
GS statement (Germany)	172
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	173
Taiwan BSMI USB Port (Walk-up) statement	173
EMI statement (Taiwan)	173
Product stability	174
Wireless statements	174
European regulatory notice	174
FCC compliance statement—United States	174
Australia statement	175
Brazil: (Portuguese)	175
Canadian statements	175
Products with 5 GHz Operation Industry of Canada	175
Exposure to Radio Frequency Radiation (Canada)	175
European Regulatory Notice	176
China CMIIT Wireless Statement	176
Notice for use in Japan	176
Notice for use in Russia	176
Mexico statement	176
Taiwan statement	176
Taiwan NCC statement	176
Thailand Wireless Statement	176
Belarus	177
RFID/NFC Statement	177
China Short Range Device Statement	177

Match case Limit results 1 per page

Look at the network port connection on the back of the printer, and verify that the amber activity

light flashes indicating network traffic, and the green link-status light is continuously lit indicating a

network link.

If the problem continues, try a different cable or port on the hub.

The computer is unable to communicate with the printer

Verify that the printer is communicating with the network and your computer.

Test network communication by pinging the network.

Open a command-line prompt on your computer.

●

For Windows, click

Start

, click

Run

, type

cmd

, and then press

Enter

●

For macOS, go to

Applications

, then

Utilities

, and open

Terminal

Type

ping

followed by the IP address for your printer.

If the window displays round-trip times, the network is working.

If the ping command failed, verify that the network hubs are on, and then verify that the network

settings, the printer, and the computer are all configured for the same network (also known as

subnet).

Open the printer properties and click the

Ports

tab. Verify that the current IP address for the printer

is selected. The printer IP address is listed on the printer configuration page.

If you installed the printer using the HP standard TCP/IP port, select the box labeled

Always print to

this printer, even if its IP address changes

If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname

instead of the IP address.

If the IP address is correct, delete the printer and then add it again.

Reinstall the printer software and driver.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these

settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

An incorrectly configured computer can cause issues with printing.

Check the network drivers, print drivers, and the network redirection settings.

Verify that the operating system is configured correctly.

The computer is unable to communicate with the printer

129