HP Color LaserJet Enterprise 5700 User Guide - Page 88

Load the paper back into the tray and restart the print job., If the error persists

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2. Open the right door and remove paper from the area shown. 3. Close the right to allow the printer to clear the message. 4. Make sure the type and quality of the paper being used meets the HP specifications for the printer. 5. Make sure the Tray 1 guides are set to the correct paper size and that the paper tray is not overfilled (paper is below the 3 triangles on the right guide). 6. Load the paper back into the tray and restart the print job. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2.D1 jam error in Tray 1 (multipurpose tray) 79

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2.
Open the right door and remove paper from the area shown.
3.
Close the right to allow the printer to clear the message.
4.
Make sure the type and quality of the paper being used meets the HP specifications for the printer.
5.
Make sure the Tray 1 guides are set to the correct paper size and that the paper tray is not overfilled
(paper is below the 3 triangles on the right guide).
6.
Load the paper back into the tray and restart the print job.
7.
If the error persists, contact your HP-authorized service or support provider, or contact customer
support at
www.hp.com/go/contactHP
.
13.B2.D1 jam error in Tray 1 (multipurpose tray)
79