HP Dc7100 Getting Started - Business Desktops - Enhanced for Accessibility
HP Dc7100 - Compaq Business Desktop Manual
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- HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 1
Getting Started Business Desktops Document Part Number: 361199-002 November 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 2
DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are equipment or loss of information. Getting Started Business Desktops First Edition (May 2004) Second Edition (November 2004) Document Part Number: - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 3
2 Downloading Updates from the Microsoft Windows Update Web Site 3 Accessibility 4 Installing or Upgrading Device Drivers 4 Customizing the Monitor Display 5 Protecting the Software 5 Transferring Files and Settings 5 Restoring the Software 6 Turning Off the Computer 6 Finding - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 4
Contents iv www.hp.com Getting Started - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 5
being installed. Carefully read and follow the instructions on the screen to complete the installation. Ä CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 6
Hotfixes appears as a Software Setup application choice, ensure that it is checked. b. If Microsoft Windows XP Service Pack Hotfixes does not appear as a Software Setup application choice, then the updates were preinstalled at the factory. Click Cancel and proceed to step 5. 3. Click Next to proceed - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 7
the Setup Complete window, click Finish to reboot the computer. 5. Proceed with the steps in the Downloading Updates from the Microsoft Windows Update Web site section to ensure you have all of the latest updates for your system. Downloading Updates from the Microsoft Windows Update Web Site 1. To - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 8
Getting Started 6. Click on the Review and Install Updates link. 7. Click the Install Now button. This will start downloading the critical updates and automatically install them. 8. After the updates have been installed, Windows XP will prompt you to reboot the machine. Be sure to save any files or - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 9
, font sizes, and power management settings. To do so, right-click on the Windows Desktop, then instructions on making backup copies of your data files. Transferring Files and Settings Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from the old computer - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 10
instructions provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 11
you encounter any problems during initial startup. ■ Hardware Reference Guide (PDF on the CD) Provides an overview of the product hardware, as well as instructions for upgrading this series of computers, and includes information on RTC batteries, memory, and power supply. ■ Computer Setup (F10 - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 12
. ✎ If you do not have a CD-ROM drive, you may download the product documentation from the Web at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Using the Documentation CD 1. Insert the compact - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 13
Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ■ Run the Diagnostics for Windows utility. Refer to the Troubleshooting Guide on the Documentation CD for - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 14
red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, change - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 15
call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. ■ Remove any hardware that was recently added - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 16
light is on. ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ Turn up the brightness - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 17
restart, press the power button to start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" on page 20 for instructions. ■ Be sure that all the needed device drivers have been installed. For - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 18
. A comprehensive Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Solving General Problems You may - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 19
date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized dealer or reseller - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 20
reserved memory back to the system. Restart the computer. Virus resident on the Run virus protection program. hard drive. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Cause unknown. Restart the computer. 16 www.hp.com Getting - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 21
Getting Started Solving General Problems (Continued) Problem Cause Solution Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. The beeps continue for five iterations, then stop. The LED - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 22
, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. 3. Replace the system board. 18 www.hp.com Getting Started - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 23
system board. 4. Check to see if the 5 V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5 V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Getting Started www.hp.com 19 - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 24
and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the instructions that appear on the screen. Solving Hardware Installation Problems Problem Cause Solution A new device is not recognized - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 25
the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Memory is installed incorrectly or - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 26
computer beeps six times. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Video card is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 27
they should be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (only on some models) or normal Suspend mode - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 28
flashes continue until the problem is resolved. ✎ Beeps may not occur on all models for this activity. Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink/fan assembly is not properly attached to the processor. 1. Ensure that the computer air vents are - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 29
LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. ✎ Beeps may not - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 30
wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 31
beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Pre-video memory error 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 32
followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. System board failure (ROM detected failure prior to video). Replace the system board. Red Power LED 8 flashes eight times, once every - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 33
3. Replace the processor. Red Power LED 10 flashes ten times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is resolved. Bad option card. 1. Check each graphics card by removing the card - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 34
voltage selector, located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. 3. Replace the system board. 30 www.hp.com Getting Started - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 35
the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Getting Started www.hp.com 31 - HP Dc7100 | Getting Started - Business Desktops - Enhanced for Accessibility - Page 36
Getting Started 32 www.hp.com Getting Started
Getting Started
Business Desktops
Document Part Number: 361199-002
November 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.
Enhanced for Accessibility