HP Dc7100 Troubleshooting Guide - Page 44

Solving Keyboard and Mouse Problems

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Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Solving Keyboard Problems Problem Cause Keyboard commands and typing are not recognized by the computer. Keyboard connector is not properly connected. Program in use has stopped responding to commands. Keyboard needs repairs. Input is coming from a nearby wireless keyboard. Computer is in standby mode. Solution 1. On the Windows Desktop, click Start. 2. Click Shut Down. The Shut Down Windows dialog box is displayed. 3. Select Shut down. 4. After the shutdown is complete, reconnect the keyboard to the back of the computer and restart the computer. Shut down your computer using the mouse and then restart the computer. See the Worldwide Limited Warranty for terms and conditions. 1. Ensure that the keyboard batteries are fresh. 2. Place the receiver over 30 cm (12 in) from a telephone, power supply, transformer, computer, other electrical device, or power cords or cables. 3. The receiver should not be placed on or inside of a metal surface. Press the power button to resume from standby mode. Troubleshooting Guide www.hp.com 2-29

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Troubleshooting Guide
www.hp.com
2–29
Troubleshooting Without Diagnostics
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation
that came with the equipment and to the common causes and
solutions listed in the following table.
Solving Keyboard Problems
Problem
Cause
Solution
Keyboard commands and
typing are not recognized
by the computer.
Keyboard connector
is not properly
connected.
1. On the Windows Desktop,
click
Start
.
2. Click
Shut Down
. The
Shut
Down Windows
dialog box
is displayed.
3. Select
Shut down
.
4. After the shutdown is complete,
reconnect the keyboard to the
back of the computer and
restart the computer.
Program in use has
stopped responding
to commands.
Shut down your computer using
the mouse and then restart the
computer.
Keyboard needs
repairs.
See the Worldwide Limited
Warranty for terms and conditions.
Input is coming from a
nearby wireless
keyboard.
1. Ensure that the keyboard
batteries are fresh.
2. Place the receiver over 30 cm
(12 in) from a telephone, power
supply, transformer, computer,
other electrical device, or power
cords or cables.
3. The receiver should not be
placed on or inside of a metal
surface.
Computer is in
standby
mode.
Press the power button to resume
from
standby
mode.