Home » HP Manuals » Laptops » HP Elite Folio 13.5 » Manual Viewer

HP Elite Folio 13.5 User Guide - Page 50

Using HP PC Hardware Diagnostics UEFI

View all HP Elite Folio 13.5 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 50 highlights

11 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 42. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on the screen, choose one of these options: ● If failure ID link is displayed, select the link and follow the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 43. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. 42 Chapter 11 Using HP PC Hardware Diagnostics UEFI

Section	Page
Getting started	9
Finding information	9
Components	11
Locating hardware	11
Locating software	11
Right	11
Left	12
Display	13
Keyboard area	14
Touchpad	14
Touchpad settings	14
Adjusting touchpad settings	14
Turning on the touchpad	14
Touchpad components	14
Lights	15
Button, speakers, and SIM card tray	16
Using your HP Elite Slim Active Pen	17
Special keys	18
Action keys	19
Hot keys	21
Labels	21
Using a SIM card	22
Determining the correct SIM card size for your computer	23
Inserting a SIM card in the digital pen pocket	23
Network connections	24
Connecting to a wireless network	24
Using the wireless controls	24
Wireless button	24
Operating system controls	24
Connecting to a WLAN	25
Using HP Mobile Broadband	25
Using eSIM	26
Using GPS	26
Using Bluetooth wireless devices	26
Connecting Bluetooth devices	26
Connecting to a wired network	27
Navigating the screen	28
Using touchpad and touch screen gestures	28
Tap	28
Two-finger pinch zoom	28
Two-finger slide (touchpad and precision touchpad)	29
Two-finger tap (touchpad and precision touchpad)	29
Three-finger tap (touchpad and precision touchpad)	29
Four-finger tap (touchpad and precision touchpad)	30
Three-finger swipe (touchpad and precision touchpad)	30
Four-finger swipe (precision touchpad)	30
One-finger slide (touch screen)	31
Using an optional keyboard or mouse	31
Using an on-screen keyboard	31
Entertainment features	32
Using a camera	32
Using audio	32
Using sound settings	32
Viewing or changing sound settings	32
Using the control panel to view and control audio settings	32
Using video	33
Discovering and connecting to Miracast-compatible wireless displays	33
Using data transfer	33
Connecting devices to a USB Type-C port	33
Managing power	35
Using Sleep	35
Initiating and exiting Sleep	35
Shutting down (turning off) the computer	36
Using the Power icon and Power Options	36
Running on battery power	36
Using HP Fast Charge	37
Displaying battery charge	37
Conserving battery power	37
Identifying low battery levels	37
Resolving a low battery level	37
Resolving a low battery level when external power is available	37
Resolving a low battery level when no power source is available	38
Resolving a low battery level when the computer cannot exit Hibernation	38
Factory-sealed battery	38
Running on external power	38
Security	39
Protecting the computer	39
Using passwords	39
Factory-sealed battery	40
Setting passwords in Windows	40
Setting passwords in Computer Setup	40
Managing a BIOS administrator password	40
Setting a new BIOS administrator password	40
Changing a BIOS administrator password	41
Deleting a BIOS administrator password	41
Entering a BIOS administrator password	42
Windows Hello	42
Using antivirus software	42
Using firewall software	42
Installing software updates	43
Maintenance	44
Improving performance	44
Using Disk Defragmenter	44
Using Disk Cleanup	44
Updating programs and drivers	44
Cleaning your computer	44
Removing dirt and debris from your computer	45
Cleaning your computer with a disinfectant	45
Traveling with or shipping your computer	46
Backing up, restoring, and recovering	48
Backing up information and creating recovery media	48
Using Windows tools for backing up	48
Restoring and recovering your system	48
Creating a system restore	48
Restoring and recovery methods	48
Computer Setup (BIOS)	49
Using Computer Setup	49
Navigating and selecting in Computer Setup	49
Updating the BIOS	49
Using HP PC Hardware Diagnostics UEFI	50
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	50
Starting HP PC Hardware Diagnostics UEFI	50
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	50
Downloading the latest HP PC Hardware Diagnostics UEFI version	51
Downloading HP PC Hardware Diagnostics UEFI by product name or number	51
Specifications	52
Input power	52
Operating environment	52
Electrostatic discharge	54
Accessibility	55
HP and accessibility	55
Finding the technology tools you need	55
The HP commitment	55
International Association of Accessibility Professionals (IAAP)	56
Finding the best assistive technology	56
Assessing your needs	56
Accessibility for HP products	56
Standards and legislation	57
Standards	57
Mandate 376 – EN 301 549	57
Web Content Accessibility Guidelines (WCAG)	57
Legislation and regulations	58
Useful accessibility resources and links	58
Organizations	58
Educational institutions	58
Other disability resources	59
HP links	59
Contacting support	59

Match case Limit results 1 per page

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Uniﬁed Extensible Firmware Interface) allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

NOTE:

For Windows 10 S computers, you must use a Windows computer and a USB ﬂash drive to download

and create the HP UEFI support environment because only .exe ﬁles are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB

ﬂash

drive

on page

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

Using an HP PC Hardware Diagnostics Windows hardware failure

ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated.

▲

Depending on the instructions on the screen, choose one of these options:

●

If failure ID link is displayed, select the link and follow the on-screen instructions.

●

If instructions for calling support are displayed. Follow those instructions.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:

Connected USB ﬂash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB ﬂash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version

on page

Hard drive

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash

drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive can be useful in some situations.

Chapter 11

Using HP PC Hardware Diagnostics UEFI