HP LaserJet 9000 HP LaserJet 9000 series printer User Guide
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- HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 1
hp LaserJet 9000, 9000n, 9000dn, and 9000hns Use Use of this electronic document indicates that you accept the Copyright and License terms. Copyright 2003 Hewlett-Packard Company. - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 2
users of the Hewlett-Packard printer associated with this use guide. Edition 2, 1/2003 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 3
basic operation of the control panel 12 Interpreting control panel lights 14 Using control panel menus 15 Paper handling users LED status interpretation 16 Helpful printer software for increased printing flexibility 17 Windows software 17 Macintosh software 17 Printer drivers 20 Software for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 4
printing tasks Overview 50 Using features in the printer driver 51 Different first page 53 Blank back page 54 Printing multiple pages on one sheet of paper 54 Customizing optional Tray 1 operation 55 Printing from optional Tray 1 when the loaded paper is requested55 Manually feeding paper from - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 5
areas 85 Clearing jams from the duplex printing accessory (duplexer) . . . 89 Clearing jams from the output areas 91 Solving repeated paper jams 102 Understanding printer messages 103 Resolving control panel messages 104 Correcting output quality problems 123 Preventing wrinkles on envelopes - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 6
Event log page 162 Printing a paper path test 163 A Specifications Overview 164 B Control panel menus Overview 172 Retrieve job menu 174 Information menu Service menu 196 C Printer memory and expansion Overview 197 Determining memory requirements 199 Installing memory 200 Checking memory - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 7
commands Overview 207 Understanding PCL 5e printer command syntax 209 Combining escape sequences 209 Selecting PCL 5e fonts 211 Common PCL 5e printer commands 212 E Regulatory information Overview 217 Environmental product stewardship program 218 Protecting the environment 218 Environmental - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 8
Congratulations on your purchase of an HP LaserJet 9000 Series printer. If you have not done so, see the start guide provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to get to know the printer. This chapter introduces the following - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 9
capacity, stapling for as many as 50 sheets of paper per document, plus folding and saddle stitching of booklets that contain up to 10 sheets of paper. - Stacker bin (Bin 1): Holds up to 1,000 sheets of paper. - Booklet bin (Bin 2): Holds up to 50 booklets. Features and benefits of the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 10
the ability to upgrade the printer firmware. To download the latest firmware, go to www.hp.com/go/lj9000_firmware and follow the instructions on the screen. To easily send firmware updates to multiple printers, use the HP Web JetAdmin software (go to www.hp.com/go/webjetadmin). Features and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 11
of the HP website. Macintosh users Use the HP LaserJet Utility to download fonts and files. For more information, see "HP LaserJet Utility (Macintosh)" on page 25 or the HP LaserJet Utility Guide online help included with your HP LaserJet Utility software. Features and benefits of the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 12
Chapter 1 Printer basics 12 Layout and basic operation of the control panel The control panel includes three light emitting diode (LED) indicator lights, four navigation keys, dedicated help, two job-specific buttons, a numeric key pad, and a graphical display (capable of displaying up to four - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 13
the selection, indicating that it is the new default. Default settings remain when the printer is switched off or is reset (unless you reset all factory defaults from the Resets menu). z Prints one of the printer information pages from the control panel. Returns a numeric entry to its previous value - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 14
has no data to print. The printer has data to print, but is not ready or is offline. The printer is processing or is printing the data. The printer has no error. The printer has a critical error. Turn the printer off and then on. Action is required. See the control panel display. Layout and basic - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 15
next to the selection in the display, indicating that it is now the default. 5 Press PAUSE/RESUME to exit the menu. Note Settings in the printer driver and software override control panel settings. (Software settings override printer driver settings.) If you cannot access a menu or an item, it is - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 16
sheet input tray Optional 3,000-sheet stacker or 3,000-sheet stapler/stacker The accessory is on and ready. The accessory is on and ready. The accessory is in service mode. The accessory is in service attached to the printer. The printer might be in PowerSave mode. Press any key of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 17
Client z HP Common Installer z HP Common Drivers Client z PPDs/PDEs z HP LaserJet Utility* z Fonts* z Help Files* (English only) * These products are not supported in Traditional Chinese, Simplified Chinese, Korean, Japanese, Czech, Russian, and Turkish languages. The printer drivers provided on - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 18
have access to the Internet, see the introduce guide on the product CD to obtain the most recent software. Included with the printer is a CD containing the HP LaserJet Printing System. On the CD are software components, documentation, and drivers that benefit users and network administrators. See - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 19
9X and Windows Me z Microsoft Windows NT 4.0, Windows 2000, and Windows Me z Apple MAC OS (EtherTalk) z Linux (Web) z UNIX (Web) Network printer installation for UNIX and other network operating systems is available from the Web or through a local HP-authorized distributor. Helpful printer software - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 20
access to obtain the latest drivers. PCL 5e PCL 6 PSa Windows 9X and Windows Me ' ' ' Windows NT 4.0 and Windows 2000 Macintosh computerb ' ' ' ' a. PostScript (PS) Level 3 emulation is referred to as PS throughout this use guide. b. Only PostScript Printer Description (PPDs) files are - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 21
is recommended unless backward compatibility with previous PCL drivers or older printers is necessary. z Use the PCL 5e driver if you want print results to look comparable to those from older printers, or for font DIMM support. z Use the PS driver for compatibility with PostScript Level 3 needs. The - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 22
can obtain the following additional printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See www.hp.com/cposupport/ for more information.) z OS/2 PCL5e and PCL 6 printer driver z OS/2 PS2 printer driver z AutoCAD If the CD - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 23
basics 23 Access the Windows printer driver To configure the driver, access it in one of the following ways: Operating system Windows 9X and Windows ME Windows NT 4.0 and Windows 2000 Temporarily change settings (from a software application) From the File menu, click Print, and then click - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 24
basics 24 Software for Macintosh computers Apple LaserWriter driver, version 8.6 or later The Apple LaserWriter 8.6 printer driver comes with the Mac OS, or can be obtained directly from Apple. PostScript Printer Description Files (PPDs) and Printer Dialog Extension (PDEs) PPDs, for OS 9 and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 25
easier than ever. Use the HP LaserJet Utility to do the following: z customize the printer control panel messages. z name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings. z set a password for the printer. z from the computer, lock - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 26
download at www.hp.com/support/net_printing. HP Resource Manager The HP Resource Manager should be installed only on the network administrator's computer. The HP Resource Manager allows you to control the optional hard disk and optional flash memory features not found in the drivers. Bidirectional - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 27
basics 27 Home pages The home pages of the embedded Web server are the informational pages for the printer. These include: z Printer status page This page shows the printer control panel and any current message. The control panel status lights and buttons are also displayed, so you can change the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 28
Web server allow you to configure the printer from your computer. These pages can be password protected. Always consult with your network administrator before changing the printer configuration. z Configure printer page This page lets you configure all printer settings. z Alerts page This page lets - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 29
configuration parameters and other settings. z Support settings page This page lets you configure links for support assistance. z Admin password page This page lets you limit user access to network configuration parameters for this printer. z Access control page This page allows an administrator to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 30
Chapter 2 Printing tasks 30 2 Printing tasks This section presents basic printing tasks, such as: z Orienting media z Basic printing instructions z Selecting the output bin z Printing envelopes - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 31
media types and sizes according to the tray from which it will print and according to whether the media will be duplexed (printed on both sides). Type of media Tray Duplexed Orient media like this Letter or A4, including 1 No letterhead (weights up to 216 g/m2) (58 lb bond) Long edge - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 32
Chapter 2 Printing tasks Type of media Letter or A4, including letterhead (weights up to 199 g/m2) (53 lb bond) Tray 2, 3, or 4 Duplexed No 32 Orient media like this Long edge toward feed direction; side to be printed facing down Letter or A4, including 2, 3, or 4 Yes letterhead (weights - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 33
Chapter 2 Printing tasks Type of media Other standard sizes and custom sizes (weights up to 216 g/m2) (58 lb bond) Tray 1 Duplexed No 33 Orient media like this Long edge (up to 312 mm) toward feed direction; side to be printed facing up. For media with long - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 34
Chapter 2 Printing tasks Type of media Other standard sizes and custom sizes (weights up to 199 g/m2) (53 lb bond) Tray 2, 3, or 4 Duplexed No 34 Orient media like this Long edge (up to 297 mm) toward feed direction; side to be printed facing down. For media with long - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 35
Chapter 2 Printing tasks Type of media Prepunched Letter or A4 (weights up to 216 g/m2) (58 lb bond) Tray 1 Duplexed No 35 Orient media like this Long edge with holes toward feed direction; side to be printed facing up Prepunched Letter or A4 1 Yes (weights - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 36
Chapter 2 Printing tasks Prepunched Letter or A4 2, 3, or 4 No (weights up to 199 g/m2) (53 lb bond) 36 Long edge with holes toward feed direction; side to be printed facing down Prepunched Letter or A4 2, 3, or 4 Yes (weights up to 199 g/m2) (53 lb bond) Long edge without holes toward - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 37
of media Labels, Letter, A4 size sheets, or transparencies Tray Tray 1 only Duplexed No (Never duplex) Orient media like this Long edge toward feed direction; side to be printed facing up Type of media Envelopes Tray Tray 1 only Duplexed No (Never duplex) Orient media like this Short edge - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 38
not available in the program or printer driver, you must set it at the printer control panel. To print 1 Make sure paper is loaded in the printer. See the introduce guide on the product CD, or at www.hp.com/cposupport/ and "Orienting media" on page 31 for instructions. 2 If you loaded a custom size - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 39
(if an optional duplexer is installed in the printer), watermarks, or different first page. For more information about these settings, see the tasks in this section and in the next section ("Advanced printing tasks" on page 50). 9 The standard output bin is the default output location. Use this - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 40
z The standard output bin is located at the top of the printer and is the factory default bin. This bin can receive up to 500 sheets of paper in the correct (face down) order as they exit the printer. A sensor causes the printer to stop when the paper bin is full. Printing continues when you - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 41
stapler/stacker. This bin holds up to 125 sheets of paper in face-up order as they exit the printer. A sensor causes the product to stop when bin also provides stapling for up to 50 sheets of paper per document. The Stacker bin is the default output bin when the multifunction finisher is attached - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 42
how you make selections depends on your program or printer driver.) If you cannot select an output location from the program or printer driver, set the default printer output location from the printer control panel. To select an output location from the control panel 1 Use or to scroll to Configure - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 43
a large quantity. For envelope specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. CAUTION Envelopes with clasps, snaps, windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer. Do not use envelopes - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 44
. Slide the envelopes into the printer as far as they will go without forcing them. 3 Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides. 2 4 Change the fuser levers (see "To change the fuser levers" on page 45 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 45
is installed, slide it away from the printer to access the left door. 1 2 Open the left door. WARNING! Avoid touching the adjacent fusing area as shown in Step 3. It can be HOT. 2 3 Locate and lift up the two blue "T" shaped levers. 4 Return the fuser levers to the down position after printing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 46
Tray 1. 2 In your program or in the printer driver, specify optional Tray 1 or Automatic. Or, select the paper source. 3 Set the appropriate envelope size and type. For envelope specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. 4 If your program does not - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 47
guide on the product CD, or go to www.hp.com/cposupport/ for complete paper specifications. z When printing on both sides of prepunched paper, you must select prepunched paper as the paper type in the Paper Handling menu from the control panel and select prepunched paper from your printer driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 48
stack of up to 50 sheets of labels from optional Tray 1. z Use only labels recommended for laser printers. Make sure the labels meet the correct specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) CAUTION Failure to follow these instructions may damage the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 49
53 lb) must be printed only from optional Tray 1. For paper specifications, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. z If you are printing from optional Tray 1, the edge of the paper feeding into the printer must be at least 98 mm (3.9 inches) wide to allow rollers - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 50
Chapter 3 Advanced printing tasks 50 3 Advanced printing tasks Overview This section presents these advanced printing tasks: z Using features in the printer driver z Different first page z Blank back page z Customizing optional Tray 1 operation z Printing by type and size of paper z Job - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 51
you use most often as the default settings. For example, the driver might be set to print on letter-size paper, portrait orientation, with automatic tray selection (from the first available tray). Windows PCL 6 and PCL 5e printer drivers allow you to save printer settings for multiple kinds of print - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 52
Chapter 3 Advanced printing tasks 52 For Macintosh, you can select "Custom" and specify the text you choose, depending on your driver version. Using features in the printer driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 53
To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job. 1 1 For Windows, select "Use different paper for first page" in your printer driver. Choose optional Tray 1 (or manual feed) for the first page and one of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 54
end of a print job. For Windows, select Use different paper for first page in the Paper tab of your printer driver, and then choose Back Page. pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature is available in some printer drivers and provides a - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 55
if possible. If not, set the type and size from the printer control panel. (See "Printing by type and size of paper" on page 57.) When Tray 1 Size=any size and Tray 1 Type=anything except Unspecified is set at the printer control panel, an option appears in the Paper Handling menu to configure size - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 56
feed feature is another way of printing special paper from optional Tray 1, such as envelopes or letterhead. If manual feed is selected, the printer prints only from optional Tray 1. When paper is loaded in optional Tray 1, set Tray 1 mode in the Paper-Handling menu to First mode. Customizing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 57
on the package of paper. For supported types of paper, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. Note The type and size settings can also be configured from the HP Web JetAdmin software for networked printers. See the printer driver online help. Printing by type - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 58
in the printer driver and software application override control panel settings. (Software application settings generally override printer driver settings.) 1 Load and adjust the trays. (See the introduce guide on the product CD, or at www.hp.com/cposupport/.) 2 At the printer control panel, press - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 59
jobs, QuickCopy jobs, and Proof and hold jobs. Follow the instructions below to gain access to the job retention features at the computer. Then, see the specific section for the type of job you want to create. CAUTION If you turn the printer off, all QuickCopy, Proof and hold, and Private jobs are - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 60
4-digit personal identification number (PIN) through the printer control panel. The user specifies the PIN in the driver, and the PIN is sent to the printer as part of the print job. Note The private jobs feature uses available printer RAM memory if the printer does not have a hard disk installed - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 61
Chapter 3 Advanced printing tasks 61 Deleting a private job A private job is automatically deleted from the printer hard disk accessory after the user releases it for printing. If you want to delete the job without printing it, use this procedure. To delete - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 62
want to download a personnel form, calendar, time sheet, or accounting form that other users can access and print. To store a print job on the hard disk accessory, select the Stored Job option in the driver when printing from the printer. Note The stored job feature uses available RAM memory on - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 63
can print a job stored on the printer hard disk accessory from the control panel. To print a stored job 1 Press . 2 Use or to scroll to Retrieve Job and press . 3 Scroll to USER NAME and press . 4 Use or to scroll to your job and press . 5 To print the default - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 64
Chapter 3 Advanced printing tasks 64 Deleting a stored job Jobs stored on the printer hard disk accessory can be deleted from the control panel. To delete a stored job 1 Press . 2 Use or to scroll to Retrieve Job and press . 3 Scroll to USER NAME and press . 4 Use or to scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 65
of the job can be printed later. This feature can be turned off from the driver. The default number of different QuickCopy jobs that can be stored on the printer is 32. From the control panel, you can set a different default number. See "JOB STORAGE LIMIT=32" on page 186. To create QuickCopy jobs - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 66
job stored on the printer hard disk accessory from the control panel. To print more default number of copies, go to the next step. Otherwise, to check or change the number of copies to print: a Use or to scroll to Copies and press . The number of copies to be printed appears at the top of the window - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 67
needs additional space to store new QuickCopy jobs, the printer will automatically delete other stored QuickCopy jobs, starting with the oldest job. Note Stored QuickCopy jobs can be deleted from the control panel or from HP Web JetAdmin. To delete a QuickCopy job 1 Press . 2 Use or to scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 68
for something else, select the Stored Job option in the driver. The proof and hold feature uses available RAM memory on the printer if the printer does not have a hard disk installed. For moderate to heavy use of this feature, HP recommends installing an optional hard disk. To create a proof and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 69
printing tasks 69 Printing the remaining copies of a held job The user can print the remaining copies of a job held on the printer hard disk accessory from the control panel. To print a proof and hold job 1 Press . 2 Use or to scroll to Retrieve Job and press . 3 Scroll to USER NAME and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 70
deletes that user's previous proof and hold job. If there is not a proof and hold job already for that job name and the printer needs additional space, the printer may delete other proof and hold jobs, starting with the oldest one. To delete a proof and hold job 1 Press . 2 Use or to scroll - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 71
user guide for the HP Fast InfraRed Connect. Setting up to print with Windows 9X Before launching the Fast InfraRed driver, complete the following steps: 1 Click Start, click Settings, and then click Printers. 2 Select the HP LaserJet 9000, 9000n, 9000dn, or 9000hns as your default printer. 3 While - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 72
) within one meter (three feet) maximum of the HP FIR Connect. The FIR window must be at an angle of +/- 15 degrees relative to the printer to ensure an effective connection for printing. Note To prevent a broken connection while printing, make sure the sending port remains within operating range - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 73
job in order to print another job through a FIR connection. When the FIR job is completed, the interrupted job resumes printing. To interrupt the job at the printer, connect to the FIR port on the printer and send a job to the printer. The printer stops printing the current job when it reaches the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 74
, such as desktop publishing programs. Refer to the user guide that came with your program for information on making booklets. If you are using a program that does not support booklet making, you can create booklets using your HP drivers. Note HP recommends that you use your program to prepare and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 75
Chapter 4 Printer maintenance 75 4 Printer maintenance Overview This section explains basic printer maintenance. z Managing the print cartridge z Print cartridge conditions Overview - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 76
remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non Hewlett-Packard print cartridge will not be covered under the printer warranty. When you use a non-HP print cartridge, the cartridge is - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 77
Printer maintenance 77 CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Checking the toner level You can check the toner level using the printer control panel, the embedded web server, printer software, or HP Web JetAdmin. Using the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 78
Chapter 4 Printer maintenance 78 1 At the bottom right of your screen (in the system tray), double-click the Printer icon. This opens the status window. 2 On the left side of the status window, click the Printer icon from which you wish to obtain status. 3 At the top of the status window, click - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 79
the print cartridge is low, the printer control panel displays the CARTRIDGE LOW message. If the CARTRIDGE LOW message displays, but the printer continues printing, CARTRIDGE LOW is set to CONTINUE (the default setting). If the printer stops printing when low toner is detected, CARTRIDGE LOW is set - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 80
is replaced. If the cleaning page is frequently needed, try a different type of paper. If toner specks appear on the front or back side of your print jobs, follow the procedure below. From the printer control panel: 1 Use or to select Config Device and press . 2 Use or to select Print Quality - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 81
Chapter 4 Printer maintenance 81 Configuring alerts You can use HP Web JetAdmin or the printer embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages sent to the e-mail account or accounts that you specify. You can - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 82
the page, or if paper is wrinkled or curled, use this section to troubleshoot and solve the print quality problem. "Determining printer problems" on page 132 Before you can eliminate a printer problem, you must understand the location of the problem. Use the tables in this section to determine the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 83
Chapter 5 Problem solving 83 Clearing jams If the printer control panel printer, it could cause additional jams. If jams are a recurring problem, see "Solving repeated paper jams" on page 102. Note Loose toner might remain in the printer after a paper jam and cause output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 84
Chapter 5 Problem solving Jam locations Face-up bin Front door and print cartridge area Optional output device Duplexer (inside the printer) Left door (behind output accessory) Tray 2 and Tray 3 Optional Tray 4 Clearing jams 84 Standard output bin (Face-down bin) Optional Tray 1 Right door - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 85
Chapter 5 Problem solving 85 Clearing jams from the input tray areas To clear jams in optional Tray 1 1 Check for paper in the optional Tray 1 area . Carefully check to be sure you have 1 removed all pieces of torn paper. 2 Open and close the right door to reset the printer. 2 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 86
Chapter 5 Problem solving 86 To clear jams inside the right door 1 Open the right door. 1 2 Check for paper and lift the green tab. 4 Remove any paper from this area by pulling it out of the printer. 5 Push the green lever down to original position. 3 6 Close the right door. 5 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 87
Chapter 5 Problem solving 87 To clear jams in Trays 2 and 3 1 Open the tray until it stops. 1 2 Check for paper in the tray area, and remove check to be sure you have removed all pieces of torn paper. 3 Close the tray. 4 Open and close the right door to reset the printer. 2 3 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 88
Problem solving 88 To clear jams in optional Tray 4 1 Open optional Tray 4. 1 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close optional Tray 4. 4 Open and close the right door to reset the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 89
Chapter 5 Problem solving 89 Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory 1 1 If an optional output device is installed, slide it away from the printer to access the left door. 2 Open the left door and carefully pull out any paper - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 90
Chapter 5 Problem solving 90 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the printer. Be careful not 6 to tear the paper. 7 Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place. 8 Close all open - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 91
Chapter 5 Problem solving 91 Clearing jams from the output areas To clear jams in the standard output bin 1 If the jam extends into the output area, slowly and carefully pull the paper straight out of the printer so that it does not tear. 1 2 Open the left door and carefully pull out any - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 92
Chapter 5 Problem solving 92 To clear jams in the left door (fuser area) 1 If an optional output device is installed, slide it away from the printer to access the left door. 1 2 Open the left door. WARNING! Avoid touching the adjacent fusing area. It can be HOT. 3 Remove any jammed or - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 93
Chapter 5 Problem solving 93 To clear jams in the multifunction finisher 1 Open the finisher cover. 1 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the finisher away from the printer. 2 3 4 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 94
Chapter 5 Problem solving 94 5 Carefully remove any paper from the printer output area. 5 6 Carefully remove any paper from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 6 7 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 95
Chapter 5 Problem solving 95 9 Close the stapler-unit door. 9 10 Reattach the finisher. 10 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 96
Chapter 5 Problem solving 96 To clear a staple jam from the optional stapler/stacker Note 1 The message JAM INSIDE STAPLER displays on the control panel. 1 Slide the stapler/stacker away from the printer. 2 Open the stapler unit door. 3 On the staple cartridge, squeeze the tabs together and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 97
Chapter 5 Problem solving 97 Note 5 Remove the jammed staple. 76 6 Push the cartridge lever down. 7 Insert the staple cartridge so that it snaps into place. 8 Close the stapler unit door. 9 Reattach the stapler/stacker to the printer. 7 The stapler needs to reload after clearing a staple jam, so - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 98
Chapter 5 Problem solving 98 CAUTION To clear a staple jam from the multifunction finisher 1 Open the stapler-unit door. 1 2 Slide the stapler-unit toward you. 3 Turn the large green knob until the blue dot appears in the window of the stapler unit. 4 Turn the small green knob at the top of the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 99
Chapter 5 Problem solving 99 5 Remove the staple cartridge. 5 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the level labeled with a green dot. 6 8 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 100
Chapter 5 Problem solving 100 9 Reinstall the staple cartridge. 9 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door. 10 11 Clearing jams - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 101
Chapter 5 Problem solving 101 In rare instances, a staple jam might occur in the upper half of the stapler head. 2 1 Follow steps 1 through 4 for clearing a staple jam from - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 102
on the product CD, or got to www.hp.com/cposupport/.) If paper is outside of the recommended specifications, problems can occur. 6. Printer might be dirty. Clean the printer as described in the introduce guide on the product CD, or go to www.hp.com/cposupport/. 7. Check that all damaged or jammed - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 103
is still in the printer memory) allow you to press to print, or to press CANCEL JOB to clear the job and eliminate the message. z If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the introduce guide on the product CD - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 104
5 Problem solving 104 Resolving control panel messages Message Explanation or recommended action ACCESS DENIED MENUS LOCKED The printer control panel function you are trying to access has been locked to prevent unauthorized access. See your network administrator. BAD DUPLEXER CONNECTION The - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 105
. The job will not print and will be cleared from memory. Print the job using a driver for a different printer language, or add the requested language to the printer (if available). CLEARING PAPER FROM PRINTER The printer jammed or was turned on and paper is detected in a wrong location. The - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 106
Chapter 5 Problem solving 106 Message Explanation or recommended action CLOSE TOP COVER ON LEFT ACCESSORY The top cover operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory. Understanding printer messages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 107
5 Problem solving action Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete files and fonts. The disk to view an empty event log by selecting SHOW EVENT LOG from the control panel. The flash DIMM had a critical failure and can no longer be used - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 108
IS FULL alternates with READY Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information bin properly. See the use guide that came with the finisher for more information. Understanding printer messages - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 109
after removing memory from the printer, adding a duplex printing accessory, or adding a printer language. You might want to change memory settings for I/O buffering and resource saving (although default settings are usually best), or add more memory to the printer (See "Printer memory and expansion - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 110
. Change the resource saving setting from the printer control panel (See "Control panel menus" on page 172) or add more memory to the printer (See "Printer memory and expansion" on page 197). MEMORY SHORTAGE PAGE SIMPLIFIED alternates with READY The printer had to compress the job in order to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 111
prescribed printed page threshold between maintenance procedures. To ensure optimum print quality, the printer prompts you to perform routine maintenance every 350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. The RAM disk - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 112
device. (Delete files using HP LaserJet Resource Manager or another software utility. See the software help for more information.) If the message persists, increase the size of the ROM disk. Change the ROM disk size from the Configuration menu in the printer control panel (See "System setup submenu - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 113
5 Problem solving 113 Message Explanation or recommended action STAPLER LOW ON STAPLES The stapler device is running out of staples and needs to be refilled. STAPLER OUT OF STAPLES The stapler device is out of staples and needs to be refilled. TRAY xx CONTAINS UNKNOWN MEDIA The printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 114
If job name is unknown, insert UNTITLED. A job cannot be stored on the printer because of a memory, disk, or configuration problem. If job name is unknown, insert UNTITLED. A sent job has a specified size that is not supported by the printer. If the requested paper size or type is not available, the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 115
cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 116
compliant. For best results, use the HP driver that came with the printer (See "Printer drivers" on page 20). Press to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 117
, or go to www.hp.com/cposupport/.) 49.xxxxx A critical firmware error has occurred. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) 50.x FUSER ERROR A fuser error has occurred. If this - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 118
occurred. Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or www.hp.com/cposupport/.) There is a problem with the printer memory. The DIMM that caused the error will not be - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 119
with To continue cycle power Explanation or recommended action A temporary printing error occurred. Press . If the error does not clear, turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 120
62.x PRINTER ERROR 64 PRINTER ERROR alternates with To continue cycle power Explanation or recommended action A temporary printing error occurred. Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 121
service or support provider. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) The printer NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but there might be some unexpected functions because an error - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 122
(xxx) Explanation or recommended action A temporary printing error occurred. Turn the printer off, reseat the duplex printing accessory, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the introduce guide on the product CD, or go to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 123
examples in the image defect table to determine which print quality problem you are experiencing, then see the corresponding reference pages to troubleshoot. Note The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 124
Chapter 5 Problem solving 124 Image defect table See "Gray background" on page 126 See "Toner smear" on page 126 See "Loose toner" on page 127 See "Repeating defects" on page 127 See "Misformed characters" on page 127 See "Page skew" on page 128 See "Curl or wave" - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 125
the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) z The print cartridge might be almost empty. Replace the print cartridge. Specks Specks might appear on a page after a jam has been cleared. z Print a few more pages to see if the problem - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 126
Chapter 5 Problem solving 126 z Clean the inside of the printer (see the introduce guide on the product CD, or go to www.hp.com/cposupport/) and run a manual cleaning page to clean the fuser (see "Using the printer cleaning page" on page 80). z Replace the print cartridge. z Maintenance might be - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 127
due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Misformed characters z Print a few more pages to see if the problem corrects itself. z Make sure that the environmental specifications for the printer are being met (see - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 128
page (see "Supplies status page" on page 156). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Page skew z Print a few more pages to see if the problem corrects itself. z Verify that there are no torn - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 129
Chapter 5 Problem solving 129 z Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see "Orienting media" on page 31). z Make sure that paper type and quality meet HP specifications (see "Specifications" on page 164). z If envelopes - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 130
Chapter 5 Problem solving 130 Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser levers to the higher position while printing the envelopes. To prevent wrinkles - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 131
solving 131 Detecting printer problems Note Troubleshooting checklist z Print job on custom paper does not fit correctly z Problems with the stapler/stacker z Problems with the multifunction finisher For more information about an optional HP output device, see the use guide that came with - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 132
are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans Make sure that the printer power is on. Press all the keys to see if one is stuck; are not running. contact your HP-authorized service representative if this does not work. Messages appear - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 133
for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the printer directly into the power receptacle. Printer voltage is not correct. Make sure line voltage is in the correct range. (See the product label next to the power receptacle on the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 134
computer, and printer interface problems Situation Solution A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (See "PCL or PS - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 135
the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Computer software problem. Check that your computer is working correctly by printing from a program you know works, or by printing a plain text file to see if the problem is with your program or with your printer driver. (For - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 136
device, or see the computer user guide for IRDA specifications. z Make sure that the operating system on your computer includes a FIR driver and that your program uses a compatible driver. (Note that complex pages take longer to print.) z Position the HP Fast InfraRed Receiver within the range of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 137
high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/ for an HP cable part number.) z Check your network connection. Data light is flashing, but nothing prints. z Make sure that you are using the correct printer driver. z A complex print job might still be - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 138
of the paper. the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) FIR port status indicator does not light up. z Make sure that the printer is in READY mode - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 139
using FIR" on page 72, and print the job again. z If you are printing an .EPS file, try downloading the fonts contained in the .EPS file to the printer before printing. Use the HP LaserJet Utility (See "Software for Macintosh computers" on page 24). z If the document is not printing with New York - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 140
in Courier (the printer default font) instead of the font you requested. z The requested typeface is not available in the printer or is not present on the disk. Use a font download utility to download the desired font. z Fonts downloaded to memory are lost when the printer is turned off. They - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 141
was used for the job. z More than 50 pages were sent to the stapler, exceeding its connected properly. The wrong size or type of paper was used for the job. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) z Make sure that you are using the correct printer driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 142
in the printer driver. For more information about changing printer driver settings, see the online help. z The paper does not meet the specifications for the output bin (See the introduce guide on the product CD, or go to www.hp.com/cposupport/). Paper jams and paper-feeding problems. z See "To - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 143
Chapter 5 Problem solving 143 Situation Solution Paper size adjustment and installation. See the introduce guide on the product CD, or go to www.hp.com/cposupport/. Printer does not recognize the duplex printing accessory. z Print a configuration page to ensure that the duplex printing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 144
does not recognize it and draws paper from the next default tray source. Turn the printer off, then back on, and the printer will recognize the tray. Printer interface problems. Print a configuration page from the printer control panel to verify that the interface configurations shown on the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 145
how your software application is set up, which printer driver you are using, and how much traffic is on the network. See the start guide for configuration information. z You might need to add more memory (See "Installing memory" on page 200). Printer port problem. Check that your computer port is - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 146
configured and that there is not a network problem (see your network administrator). z Check the line voltage to make sure that it is steady and within printer specifications. (See the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Turn the printer off and then back on. z Check - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 147
Chapter 5 Problem solving 147 Situation Solution The FIR status indicator turns off during transmission. The connection might have been broken. Press CANCEL JOB to clear the printer memory. Then, reposition the portable device within the range of operation described in "Printing a job using - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 148
Chapter 5 Problem solving 148 Cabling configurations Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 149
Chapter 5 Problem solving 149 Selecting an alternate PPD This section, to the Chooser. Note If you manually select a PPD, an icon might not appear next to the selected printer in the Select a PostScript Printer box. In the Chooser, click Setup, click Printer Info, and then click Update Info - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 150
, do this before selecting the printer in the Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Printer Name feature in the HP LaserJet Utility settings to rename the printer. Correcting output quality problems - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 151
print a configuration page, press 22 for five seconds while the printer is idle.) For troubleshooting information, see the HP Jetdirect administrator's guide. HP Jetdirect 610N 10/100TX Print Server If the printer contains an optional HP Jetdirect 10/100TX print server, check to see that the print - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 152
submenu" on page 190). For example, if the port on the network switch is set for 100TX full-duplex operation, you must set the print server for 100TX full-duplex operation. 2 Turn the printer off and back on and check the print server operation. If the print server fails to link, try a different - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 153
Chapter 5 Problem solving 153 Checking the printer configuration From the printer control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: z Menu map z Configuration page z Supplies status page z - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 154
Chapter 5 Problem solving 154 Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map. Many of these values can be overridden from the printer driver or program. You might want to store the menu map near the printer for reference - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 155
page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 156
Chapter 5 Problem solving 156 4 Memory lists the printer memory information, PCL Driver Work Space (DWS), and I/O buffering and Resource Saving information. 5 Security lists the status of the printer control panel lock, control panel password, and disk drive. 6 Paper Trays and Options lists the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 157
amount of toner left in the cartridge, total number of pages and jobs processed, print cartridge manufacture date and serial number, and how to recycle HP print cartridges. 3 Other Supplies Information indicates the percentage of the maintenance kit has been used and the HP part numbers. 4 Printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 158
Chapter 5 Problem solving 158 1 2 3 Checking the printer configuration - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 159
indicate the series of HP LaserJet printer in use. 2 Usage Totals indicates types of pages that have been printed, the number of single-sided pages printed, the number of duplexed pages printed, and the total number of pages printed. 3 Coverage indicates the amount of toner used on a page. PCL or - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 160
Chapter 5 Problem solving 160 File directory page The file directory page contains the following information: 1 2 3 1 Disk Information indicates the disk are listed right after the directory line. The files are not necessarily listed in alphabetic order. Checking the printer configuration - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 161
Chapter 5 Problem solving 161 Jetdirect page The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 162
internal error code for each error. 4 Page Count indicates the number of pages printed from the printer when the error occurred. 5 Serial Number indicates the serial number of the printer. 6 Description or Personality indicates whether the error occurred due to a problem within a printer personality - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 163
be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper path test 1 Press . 2 select the input tray you want to test, the output bin, the duplex printing accessory (if available), and number of copies, pressing after you - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 164
Appendix A Specifications 164 A Specifications Overview This section presents some of the printer specifications. Overview - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 165
table Use this table to determine approximate equivalent basis weight in weight specifications other than U.S. bond weight. For example, to determine the 45 49 55 58 U.S. Index Weight (lb) 35 42 44 46 50 55 58 67 71 U.S. Tag Weight (lb) 39 46 49 51 55 61 65 74 79 Metric Weight (g/m2) 64 75 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 166
Appendix A Specifications 166 U.S. Bond Weight (lb) 36 39 42 43 47 53 58 U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) 91 50 100 55 107 58 110 60 119 65 134 74 146 80 U.S. Bristol Weight (lb) 62 67 72 74 80 90 98 U.S. Index Weight (lb) - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 167
Appendix A Specifications 167 Printing supplies Item Print cartridge 30,000 pages HP LaserJet Monochrome Transparencies Letter (8.5 by 11 in), 50 sheets/box A4 (210 by 297 mm), 50 sheets/box HP LaserJet Soft Gloss Paper Letter (8.5 by 11 in), 50 sheets/box A4 (210 by 297 mm), 50 sheets/box Part - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 168
mm), 500 sheets/ream, 5-ream carton Part number HPJ1124 HPJ113H HPJ1424 CHP310 HPJ1724 HPP1122 CHP210 CHP220 Description or use Enhances performance for all HP LaserJet printers. Heavier for letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96 bright - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 169
Appendix A Specifications 169 Item HP MultiPurpose Paper Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton Letter (8.5 by 11 in), 500 sheets/ream, 5-ream carton Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton Legal (8.5 by 14 in), 500 sheets/ream, 10-ream carton Tabloid (11 by - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 170
Appendix A Specifications 170 Item HP Office Recycled Paper Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton Legal (8.5 by 14 in), 500 sheets/ream, 10-ream carton Part number HPE1120 HPE113H HPE1420 Description or use For use - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 171
Appendix A Specifications 171 Envelope margins The following table gives typical address margins for a Commercial #10 or DL envelope. Type of address Return address Delivery address Top margin - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 172
in the control panel, depending on the options currently installed in the printer. This appendix lists all the items and possible values for the printer. (Default values are listed in the "Item" column.) For more information about an optional HP output device, see the user guide that came with - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 173
Appendix B Control panel menus 173 This appendix includes: z Retrieve defaults, I/O ports, diagnostics, and resets. Š Printing submenu Š Print quality submenu Š System setup submenu Š I/O submenu Š Diagnostics submenu Š Resets submenu z Service menu allows service technicians to monitor printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 174
Appendix B Control panel menus 174 Retrieve job menu Note If there are no private, stored, quick copy, or proof-and-hold jobs on the printer hard disk or RAM memory, the message NO STORED JOB is displayed when the menu is selected. 1 The user is presented a list of user names. 2 The user - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 175
a menu map that shows layout and current settings of the control menu items. The printer will back up one screen to SET FRONT TO BACK when when the page is completed. PRINT PCL FONT LIST Generates a typeface list of all PCL fonts available on the printer. The printer will return to the online READY - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 176
size of paper" on page 57. Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more information - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 177
the printed page. This is not a preferred setting. The default value for each paper type is AUTO. For a complete list of supported paper types, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. CAUTION If you change the fuser mode to HIGH1 or HIGH2, be sure to change it - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 178
to select the number of copies. Note It is best to set the number of copies from the printer driver or software application. (Driver and software settings override control panel settings.) Set the default image size for paper and envelopes. (The item name will change from paper to envelope as you - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 179
(simplex) of a sheet of paper. For more information, see the introduce guide on the product CD, or go to www.hp.com/cposupport/. Allows the user to change the binding edge for duplex printing. The menu item is displayed when a duplex printing accessory is installed in the printer and DUPLEX=ON. This - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 180
. Select the version of Courier font to use: REGULAR: The internal Courier font available on the HP LaserJet 4 Series printers. DARK: The internal Courier font available on the HP LaserJet III Series printers. Both fonts are not available at the same time. The Wide A4 setting changes the number of - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 181
value using the numeric keypad. Allows the user to select default page orientation. Note It is best to set the page orientation from the printer driver or software application. (Driver and software settings override control panel settings.) INTERNAL: Internal fonts. SOFT: Permanent soft fonts. SLOT - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 182
YES to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. This option allows the user to append the required carriage return to each line - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 183
Appendix B Control panel menus 183 Item STAPLES=NONE Values Values vary depending on the output device attached Explanation If stapling is requested, indicates where the staple is placed and how many staples are placed. If a stacker is attached to the printer, stapling is not an option. If a - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 184
with the HP LaserJet III family of printers. 600: Produces high print quality at maximum printer speed (50 ppm). FASTRES 1200: Produces optimum print quality (comparable to 1,200 dpi) at maximum printer speed (50 ppm). Note It is best to change the resolution from the printer driver or software - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 185
. The settings range from 1 (light) to 5 (dark), but the default setting of 3 usually produces the best results. Note It is best to change the toner density from the printer driver or software application. (Driver and software settings override control panel settings.) SMALL PAPER MODE No value to - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 186
printer when it is idle. z Reduces wear on the printer electronic components (Turns off the display backlight). z When you send a print job, press a control printer. Normally you should not change the printer language (the default is AUTO). If you change it to a specific printer language, the printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 187
printer reacts to errors. ON: If an error prevents printing, the message is displayed, and the printer goes offline for 10 seconds before returning online. OFF: If an error AUTO CONTINUE=OFF in the control panel System setup menu. Determine how the printer functions when toner is low. The CARTRIDGE - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 188
B Control panel menus Item JAM RECOVERY= AUTO Values AUTO ON OFF RAM DISK=AUTO AUTO OFF LANGUAGE=ENGLISH 188 Explanation Determine how the printer functions when a jam occurs. AUTO: The printer automatically selects the best mode for printer jam recovery (usually ON). This is the default - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 189
Appendix B Control panel menus 189 I/O submenu Items in the I/O (input/output) menu affect the communication between the printer and the printer accepts faster parallel communications used for connections with newer computers. Turn the bidirectional parallel communication on or off. The default - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 190
Control panel menus 190 EIO submenu The EIO (enhanced input/output) submenu appears only when an EIO device is installed in an EIO slot on the printer (such as an HP Jetdirect print server). The items in the menu depend on the particular accessory product installed. If the printer contains an HP - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 191
that can manually configured from the printer control panel. For manual configuration, CONFIG METHOD must be set to MANUAL. The unique IP address of the printer, where n an idle TCP print data connection is automatically closed. The default value is 270 seconds. 0 disables the timeout. Configure - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 192
Appendix B Control panel menus 192 Item IPX/SPX APPLETALK DLC/LLC Options ENABLE ). AUTO EN_8023 EN_II EN_8022 EN_SNAP TR_8022 TR_SNAP Selects the frame type setting for your network AUTO (default) automatically sets and limits the frame type to the first one detected. For an Ethernet network - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 193
only, sets the network link speed and communication mode of the HP Jetdirect 10/100TX print server. The default setting is AUTO, where the printer automatically configures itself to match the network link speed (10 or 100 Mbps) and communication mode (half or full duplex). Configure device menu - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 194
submenu to isolate parts, and to troubleshoot jam and print quality issues. Item PRINT EVENT LOG Values SHOW EVENT LOG SET PAPER PATH TEST SERVICE TEST Explanation Generates a localized LIFO (last in, first out) list of the 50 most recent entries in the error log. The printed event log shows - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 195
B Control panel menus 195 The items in the Resets submenu will clear all memory in the printer, while CANCEL JOB clears only the current job. Item RESTORE FACTORY SETTINGS CLEAR MAINTENANCE MESSAGE POWERSAVE Explanation This item performs a simple reset and restores most of the factory (default - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 196
be reset to 0 if the user sets the menu item NEW MAINTENANCE KIT to YES in the Resets menu. MAINTENANCE INTERVAL This item allows a service representative to set the page count threshold when the next service is due for the printer. Initially, this will be set at the factory to a value applicable - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 197
used to permanently store downloaded items in the printer, even when the printer is off. z DIMM-based accessory fonts, macros, and patterns. z other DIMM-based printer languages and printer options. Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 198
expansion 198 You might want to add more memory to the printer if you often print complex graphics or PS documents, print with the optional duplex printing accessory, use many downloaded fonts, or print large paper sizes (such as A3, B4, or 11 by 17). The printer has three EIO slots for expanding - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 199
engine can print most text and graphics at 1,200 dpi FastRes without additional memory. Add memory to your printer if you: z commonly print complex graphics. z use many temporarily downloaded fonts. z print complex documents. z print two-sided documents. z use advanced functions. z print PostScript - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 200
slot. Note To obtain 384 MB of memory, you need to remove the 64 MB that came with the printer and replace it with 128 MB. Slot label on the Configuration page Slot 1 Slot 2 Slot 3 Slot 4 Total Slot label on the Formatter board Description J1 Flash firmware J2 64 MB J3 128 MB J4 128 MB - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 201
If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory. (Press 22 on the numeric keypad when the 3 printer is idle.) 2 Turn the printer off. Disconnect the power cord and any cables. 3 Loosen the two captive thumb - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 202
Appendix C Printer memory and expansion 202 4 Grasp the screws and pull the formatter board out of the printer. Place it on a flat, non-conductive surface. 4 5 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 203
Appendix C Printer memory and expansion 203 7 Slide the formatter board back into the printer and tighten the two screws. 7 8 Plug in the power cord and connect all cables. Turn the printer on. 8 Installing memory - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 204
installed correctly: 1 Check that the printer control panel displays READY when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. 2 Press 22 on the numeric keypad. The configuration page prints. 3 Check the memory section on the configuration page - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 205
might want to change the amount of memory allocated to each language when downloading an unusually large number of fonts, or if the printer is in a shared environment. The minimum amount of memory that can be allocated to resource saving is 400 KB each for PCL and PS. Saving resources (permanent - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 206
Appendix C Printer memory and expansion 206 Installing EIO cards/mass storage Hewlett-Packard constantly introduces new software tools for use with your printer and accessories. These tools are available from the Internet free of charge. (See the introduce guide on the product CD, or go to w w - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 207
5e printer command syntax z Selecting PCL 5e fonts z Common PCL 5e printer commands The table at the end of this appendix contains commonly used PCL 5e commands (See "Common PCL 5e printer commands" on page 212). To order a PCL 5/PJL Technical Reference Documentation Package, see www.hp.com/support - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 208
requires that the printer leave PCL 5e language and enter HP-GL/2 mode, which can be done by sending the printer PCL 5e code. Some software applications change languages through their drivers. PJL HP's Printer Job Language (PJL) provides control above PCL 5e and other printer languages. The four - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 209
You must use the exact character and case specified for PCL 5e printer commands. Escape character (begins escape sequence) Value field ( escape sequence string. There are three important rules to follow when combining code: 1 The first two characters after the escape character (the parameterized - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 210
Appendix D Printer commands 210 2 When combining escape sequences, change the uppercase (termination) following is an example of an escape sequence string that would be sent to the printer to select legal paper, landscape orientation, and eight lines per inch: Ec&l3AEc&l1OEc&l8D The following - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 211
Selecting PCL 5e fonts Print a PCL font list to view the command for each internal font (See "PCL or PS font list" on page 159). A sample section is shown below. Notice the two variable boxes for symbol set and point size. Note These variables must be filled in, or the printer will use defaults - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 212
5e printer commands Function Job control commands Reset Number of copies 2-sided/1-sided printing Command Options (#) ?E Ec&l#X Ec&l#S n/a 1 to 32,000 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long-edge binding 2 = Duplex (2-sided) with short-edge binding Common PCL 5e printer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 213
Appendix D Printer commands 213 Function Page control commands Paper source Paper size Command Options (#) Ecl#H Ecl#A 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope = DL 91 = International C5 100 = B5 101 = Custom Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 214
Appendix D Printer commands 214 Function Paper type Orientation Top margin Text length (bottom margin) Left margin increments (compresses print vertically) # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48) 0 = disable 1 = enable Ec&s#C 0 = Enable 1 = Disable Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 215
position 1 = Use current PCL cursor position Ec(# Ec(s#P Ec(s#H Ec&k#S Ec(s#V Ec(s#S 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 216
the "#" with the number of characters in the name plus 1. b. Order the PCL 5/PJL Technical Reference Documentation Package for symbol set charts, or for more information see www.hp.com/support/lj9000. c. The preferred method is to use the primary pitch command. Common PCL 5e printer commands - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 217
Appendix E Regulatory information 217 E Regulatory information Overview z Environmental product stewardship program z Environmental conformity Overview - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 218
E Regulatory information 218 Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. The HP LaserJet printer has been designed with several attributes to minimize impacts on the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 219
to encourage the development of energy-efficient office products. Toner consumption Paper use ENERGY STAR® is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR® partner, Hewlett-Packard Company has determined this product meets ENERGY STAR® Guidelines - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 220
the local HP Sales and Service Office. Recycled paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Media Specifications Guide. See www.hp.com/support/lj9000 for ordering information. This printer is suitable - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 221
(MSDS) can be obtained by accessing http://www.hp.com/go/msds and selecting the HP LaserJet icon. If you do not have access to the Internet, call U.S. HP FIRST (fax-on-demand service) for material data sheets: z within the U.S. and Canada, call (1) (800) 231-9300 z outside the U.S. and Canada, call - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 222
E Regulatory information 222 To ensure longevity of your HP LaserJet printer, HP provides the following: Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 223
for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Media Specifications Guide. See www.hp.com/support/lj9000 for ordering information. The printer is suited for the use of recycled paper according to DIN 19 309. Environmental conformity - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 224
labels fuser mode 177 loading 37 PCL commands 214 printing 48 admin password page, embedded web server 29 agreements, service 222 alerts page, embedded web server 28 alerts, configuring 81 alignment, troubleshooting 128 allocating memory 205 alternate PPD, selecting 149 Apple LaserWriter 8 driver - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 225
42, 179 troubleshooting 142 black dots, troubleshooting 80, 125 blank pages adding 54 troubleshooting 135 bleeds, printing 49 blinking LEDs control panel 14 paper handling devices 16 booklet bin capacity 9 error message 108 features 41 selecting 179 booklets, making 51, 74 brochures, papers for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 226
, selecting 149 renaming printer 150 troubleshooting drivers 147 cleaning pages printing 80 settings 185 Clear key locating 12 using 13 clearable warnings settings 187 troubleshooting 118 226 clearing jams duplex printing accessory 89 error messages 105, 115 frequent, troubleshooting 102 left door - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 227
device menu 178 configure printer page, embedded web server 28 connection unit, error messages 109 connectivity options 10 consumables ordering 28 recycling 220, 223 supplies status page 156 contact information page, embedded web server 28 control panel blank, troubleshooting 132 Configure device - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 228
support website 222 cut-off pages, troubleshooting 138 D dark setting, toner density 185 Data LED flashing 137 locating 12 not blinking, troubleshooting 144 on, troubleshooting 141 status, interpreting 14 data transmission settings 189 data, missing 137 228 default settings driver, changing - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 229
229 drivers Apple LaserWriter 20 backward compatibility 208 Chooser, troubleshooting 147 downloading 22 features 21 help 21 included 20 overriding control panel settings 172 saving settings 51 troubleshooting 135 Windows, accessing 23 dropouts, troubleshooting 125 duplex printing accessory error - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 230
130 environmental stewardship 218 230 EPS files, troubleshooting 139 equivalence table, paper 165 error messages alphabetical list 104 control panel LEDs 14 numerical list 115 settings 187 troubleshooting 103 escape sequences 209 Ethernet cards supported 10 frame type settings 192 event log - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 231
directory information on 160 printing 175 film, transparency fuser mode 177 HP LaserJet 167 loading 37 PCL commands 214 printing 48 finisher. See multifunction finisher FIR (Fast InfraRed) Receiver printing from 71, 72 troubleshooting 136, 138 firmware error messages 111, 117 upgrading 10 First from - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 232
accessory error messages 106, 107 features 11 file directory, printing 160, 175 installing 206 job retention 60, 186 management tools 26 not recognized 143 troubleshooting 137 hardware maintenance agreements 222 heavy paper PCL commands 214 printing 49 help control panel 103 driver 21 HP Customer - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 233
, setting 38 selecting 57, 58 settings, viewing 156 troubleshooting 144 Installed Personalities and Options 155 installing EIO cards 206 memory 200 Windows software, over networks 22 insufficient memory 115 interface problems, troubleshooting 144 internal fonts defined 159 PCL symbol set commands - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 234
174 stored jobs 62 timeout settings 186 Job Storage Options 59 jobs, cancelling 13 K keys, control panel locating 12 troubleshooting 132 using 13 kits, maintenance gauge 157 messages, clearing 195 ordering 111 Service menu settings 196 L labels fuser mode 177 loading 37 PCL commands 214 printing 48 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 235
web server 28 language, control panel 132, 188 languages, printer automatic switching 21 default, setting 186 error messages 105 HP-GL/2 208, 215 list of installed, printing 155 PCL command modes 215 laptop computers printing from 71, 72 troubleshooting wireless printing 136, 138 LaserJet Monochrome - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 236
, troubleshooting 147 drivers included 20 fonts 25 HP LaserJet Utility 25 operating systems supported 19 renaming printer 150 software included 17 maintenance agreements 222 maintenance kits gauge 157 messages, clearing 195 ordering 111 Service menu settings 196 236 manual feed control panel - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 237
Index media curl, troubleshooting 128 default image size, setting 178 error messages 112 first page, different 53 fuser modes 177 HP 167 labels 37, 48 letter, loading 31, 32 margins, envelopes 171 PCL commands 214 prepunched, loading 35, 36 recycled 170, 220 reducing consumption 219 small, mode for - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 238
151 software installation 22 troubleshooting 142 No back page 54 non-HP print cartridges 76 nonvolatile memory errors 121 notification settings, embedded web server 28 Novell NetWare Source Routing parameters 192 versions supported 19 number of copies default, setting 178 PCL command 212 QuickCopy - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 239
overhead transparencies fuser mode 177 HP LaserJet 167 loading 37 PCL commands 214 printing 48 overprints, troubleshooting 138 override A4/letter 179 ozone production 218 P page counts resetting from Service menu 196 viewing 155, 162 page orientation default 181 driver settings 38 PCL commands 214 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 240
page 156 parallel communications, settings 189 parallel connections error messages 116 supported 10 Parallel input submenu 189 parameterized character, PCL commands 209 parameters, networking 192 part numbers, supplies 167 partial pages, troubleshooting 138 password page, embedded web server 29 path - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 241
supported 19 point size, font settings 181 portable devices printing from 71, 72 troubleshooting wireless printing 136, 138 portrait orientation driver settings 38 PCL commands 214 setting as default 181 ports parallel, error messages 116 troubleshooting 145 postcards, printing 49 PostScript - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 242
commands 208 Printer Maintenance Kit gauge 157 message, clearing 195 ordering 111 Service menu settings 196 printer status page, embedded web server 27 printing basic instructions 38 information pages 153 private jobs 60 proof and hold jobs 69 QuickCopy jobs 66 stored jobs 63 Printing Paper, HP 168 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 243
, jam 188 243 recycled paper HP 170 PCL commands 214 specifications 220 recycling programs 220, 223 redistributing toner 80 refresh rate page, embedded web server 28 releasing jobs private 60 proof and hold 69 QuickCopy 66 stored 63 Remaining from 53 renaming printer from embedded web server 27 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 244
13 serial buffer, error messages 116 serial number cartridges 157 disk accessory 160 printer 155 resetting from Service menu 196 servers, troubleshooting 151 service agreements 222 Service menu 196 settings configuration page 155 control panel, changing 15 driver 23 restoring defaults 13 saving 51 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 245
Index software Macintosh 17 operating systems supported 19 toner level, checking from 77 troubleshooting 135 Windows 17 sources, paper PCL commands 213 selecting by type or size 58 Tray 1 settings 55 special media, printing on 47 specks, troubleshooting 80, 125 speed data transmission settings 189 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 246
supported 10 toner density settings 185 level, checking 77 loose, troubleshooting 127 smear, troubleshooting 126 specks, troubleshooting 80, 125 usage information 159 toner cartridges. See print cartridges transfer door, jam locations 84 transparencies fuser mode 177 HP LaserJet 167 loading 37 PCL - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 247
247 Tray 1 A4 paper, loading 31 bad connection, error message 104 capacity 9 custom media, loading 33 envelopes, loading 37, 44 error messages 109 feeding modes, setting 55 first page, different paper for 53 fuser levers, setting 45, 46 heavy paper, printing 49 jam locations 84 jams, clearing 85 - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 248
Index troubleshooting control panel LEDs 14 control panel messages 103 image defect tables 123 information pages 153 paper path test 163 printing 132 turning printer on 132 1200 dpi setting 184 typefaces. See fonts types, paper error messages 114, 117 PCL commands 214 selecting trays by 57, 58 tray - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 249
165 Wide A4 setting 180 Windows driver settings 23 drivers included 20 FIR printing, setting up 71 HP Resource Manager 26 network software installation 22 software included 17 versions supported 19 wireless printing troubleshooting 136, 138 using 71, 72 wrapping lines, PCL commands 214 wrinkles - HP LaserJet 9000 | HP LaserJet 9000 series printer User Guide - Page 250
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hp LaserJet 9000, 9000n, 9000dn,
and 9000hns
Use
Use of this electronic document indicates that you accept the
Copyright and License
terms. Copyright 2003 Hewlett-Packard
Company.