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HP LaserJet 9000 HP LaserJet 9000 series printer User Guide - Page 102

Solving repeated paper jams, Situation, Solution

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Chapter 5 Problem solving 102 Solving repeated paper jams Situation Solution General repeated 1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set paper jam problems (See "Printing tasks" on page 30). 2. Make sure that the paper tray is set for the size of paper installed and that the tray is not overloaded with paper. 3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper, try printing from optional Tray 1. 4. Do not use previously printed paper or torn, worn, or irregular paper. For recommended paper and other paper for your printer, see the introduce guide on the product CD, or go to w w w.h p. c om /c p o s u p p o r t/ . 5. Check the paper specifications. (See the introduce guide on the product CD, or got to www.hp.com/cposupport/.) If paper is outside of the recommended specifications, problems can occur. 6. Printer might be dirty. Clean the printer as described in the introduce guide on the product CD, or go to www.hp.com/cposupport/. 7. Check that all damaged or jammed paper is removed from printer. Note If paper jams continue, contact your HP-authorized service provider. (See the HP Customer Care section in the introduce guide on the product CD, or go to www.hp.com/cposupport/.) Clearing jams

Section	Page
Printer basics	8
Features and benefits of the printer	9
Layout and basic operation of the control panel	12
Interpreting control panel lights	14
Using control panel menus	15
Paper handling users LED status interpretation	16
Helpful printer software for increased printing flexibility	17
Windows software	17
Macintosh software	17
Printer drivers	20
Software for Windows	22
Software for Macintosh computers	24
Software for networks	26
Home pages	27
Device pages	28
Network pages	29
Printing tasks	30
Orienting media	31
Basic printing instructions	38
Selecting the output bin	40
Selecting an output location	42
Printing envelopes	43
Printing special paper	47
Printing letterhead, prepunched paper, or preprinted paper (single-sided)	47
Printing labels	48
Printing transparencies	48
Guidelines for customsize paper, card stock, and heavy paper	49
Printing full-bleed paper	49
Advanced printing tasks	50
Overview	50
Using features in the printer driver	51
Different first page	53
Blank back page	54
Printing multiple pages on one sheet of paper	54
Customizing optional Tray 1 operation	55
Printing from optional Tray 1 when the loaded paper is requested	55
Manually feeding paper from optional Tray 1	56
Printing by type and size of paper	57
Benefits of printing by type and size of paper	57
Job retention features	59
Printing a private job	60
Releasing private jobs	60
Deleting a private job	61
Storing a print job	62
Printing a stored job	63
Deleting a stored job	64
QuickCopying a job	65
Printing additional copies of QuickCopy jobs	66
Deleting a QuickCopy job	67
Proofing and holding a job	68
Printing the remaining copies of a held job	69
Deleting a held job	70
Printing with the optional HP Fast InfraRed (FIR) Receiver	71
Setting up to print with Windows 9X	71
Printing a job using FIR	72
Interrupting and resuming printing	73
Making booklets	74
Printer maintenance	75
Overview	75
Managing the print cartridge	76
Non-HP print cartridge	76
Print cartridge authentication	76
Print cartridge storage	76
Checking the toner level	77
Print cartridge conditions	79
Print cartridge is low	79
Print cartridge is out	79
Problem solving	82
Overview	82
Clearing jams	83
Clearing jams from the input tray areas	85
Clearing jams from the duplex printing accessory (duplexer)	89
Clearing jams from the output areas	91
Solving repeated paper jams	102
Understanding printer messages	103
Resolving control panel messages	104
Correcting output quality problems	123
Preventing wrinkles on envelopes	130
Detecting printer problems	131
Determining printer problems	132
Software, computer, and printer interface problems	134
Cabling configurations	148
Selecting an alternate PPD	149
Communicating with an optional HP Jetdirect print server	151
Checking the printer configuration	153
Menu map	154
Configuration page	155
Supplies status page	156
Usage page	157
PCL or PS font list	159
File directory page	160
Jetdirect page	161
Event log page	162
Printing a paper path test	163
Specifications	164
Overview	164
Control panel menus	172
Overview	172
Retrieve job menu	174
Information menu	175
Paper handling menu	176
Configure device menu	178
Printing submenu	178
Print quality submenu	184
System setup submenu	186
I/O submenu	189
Diagnostics submenu	194
Resets submenu	194
Service menu	196
Printer memory and expansion	197
Overview	197
Determining memory requirements	199
Installing memory	200
Checking memory installation	204
Saving resources (permanent resources)	205
Installing EIO cards/mass storage	206
Printer commands	207
Overview	207
Understanding PCL 5e printer command syntax	209
Combining escape sequences	209
Selecting PCL 5e fonts	211
Common PCL 5e printer commands	212
Regulatory information	217
Overview	217
Environmental product stewardship program	218
Protecting the environment	218
Environmental conformity	223