HP LaserJet Enterprise MFP M634 User Guide
HP LaserJet Enterprise MFP M634 Manual
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- HP LaserJet Enterprise MFP M634 | User Guide - Page 1
HP LaserJet Enterprise MFP M634 HP LaserJet Enterprise MFP M635 HP LaserJet Enterprise MFP M636 User Guide www.hp.com/videos/laserJet www.hp.com/support/ljM635MFP www.hp.com/support/ljM634MFP www.hp.com/support/ljM636MFP - HP LaserJet Enterprise MFP M634 | User Guide - Page 2
HP LaserJet Enterprise MFP M634, M635, M636 User Guide - HP LaserJet Enterprise MFP M634 | User Guide - Page 3
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP LaserJet Enterprise MFP M634 | User Guide - Page 4
...13 Copy and Scan specifications ...15 Digital Send specifications ...17 Memory specifications ...18 Other specifications ...18 Supported operating systems ...19 Mobile printing solutions ...21 Printer dimensions ...21 Power consumption, electrical specifications, and acoustic emissions - HP LaserJet Enterprise MFP M634 | User Guide - Page 5
Envelope orientation ...41 Load and print labels ...42 Introduction ...42 Manually feed labels ...42 Label orientation ...43 Configure the 900-sheet Policy feature 52 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 52 Troubleshoot Cartridge Policy control panel error - HP LaserJet Enterprise MFP M634 | User Guide - Page 6
...66 How to print (macOS) ...66 Automatically print on both sides (macOS 66 Manually print on both sides (macOS) ...66 Print multiple pages per sheet (macOS) 73 Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing 73 HP ePrint via email ...74 AirPrint ...74 Android embedded printing ...75 Print from - HP LaserJet Enterprise MFP M634 | User Guide - Page 7
Scan to Network Folder settings 103 Step three: Complete the configuration 110 Set up Scan to SharePoint® (Flow models only) ...111 Introduction ...111 Before you begin ...111 Step one: Access the HP Embedded Web Server (EWS 111 Step two: Enable Scan to SharePoint® and create a Scan to SharePoint - HP LaserJet Enterprise MFP M634 | User Guide - Page 8
options when scanning ...131 HP JetAdvantage business solutions ...134 Additional HP Embedded Web Server (EWS 147 HP Embedded Web Server features ...147 Information tab ...147 General tab ...148 Copy/Print tab ...149 Scan/Digital Send tab ...149 Fax tab ...150 Supplies tab ...151 Troubleshooting - HP LaserJet Enterprise MFP M634 | User Guide - Page 9
and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset - HP LaserJet Enterprise MFP M634 | User Guide - Page 10
in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different - HP LaserJet Enterprise MFP M634 | User Guide - Page 11
226 Check the fit-to-page setting ...227 Send to a different fax machine ...227 Check the sender's fax machine ...227 Solve wired network problems ...228 Introduction ...228 Poor physical connection ...228 The computer is using the incorrect IP address for the printer 228 The computer is unable to - HP LaserJet Enterprise MFP M634 | User Guide - Page 12
messaging service or an answering machine? . 234 Does your phone line have a call-waiting feature 235 Check fax accessory status ...235 General fax problems address book button displays 236 Not able to locate the Fax settings in HP Web Jetadmin 236 The header is appended to the top of the page - HP LaserJet Enterprise MFP M634 | User Guide - Page 13
xii ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 14
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 15
when using this product to reduce risk of injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet when connecting the product to a power source. If you - HP LaserJet Enterprise MFP M634 | User Guide - Page 16
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view Printer front view 1 12 11 15 14 13 16 23 4 5 6 1 7 8 2 9 10 19 20 18 21 2 17 3 22 3 1 Control panel with color touchscreen display (tilts up for easier viewing) 2 Document-feeder input - HP LaserJet Enterprise MFP M634 | User Guide - Page 17
with stand (included with the M634z; optional for the M634dn, M634h, M635fht, M635h, M635z, M636fh, and M636z) 18 HP Stapling Mailbox (included with the M634z, M635z, and M636z) 19 Hardware integration pocket (for connecting accessories and third-party devices) 20 Keyboard (M634h, M635z - HP LaserJet Enterprise MFP M634 | User Guide - Page 18
Printer back view 1 2 3 4 5 1 Document feeder cover release latch 2 Document-feeder cover (access for clearing jams) 3 Cartridge door release button 4 Cartridge door (access to the toner cartridge) 5 Serial number and product number label ENWW Printer views 5 - HP LaserJet Enterprise MFP M634 | User Guide - Page 19
corner of most screens. NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP Select Manuals, and then select General reference. NOTE: The features that appear on the Home screen can vary - HP LaserJet Enterprise MFP M634 | User Guide - Page 20
12 3 4 567 8 13 9 10 12 11 Table 1-1 Printer control-panel view legend Image callout Printer component Description 1 Home button Touch the Home button to return to the Home screen. 2 Applications area Touch any of the icons to open the application. Swipe the screen sideways to - HP LaserJet Enterprise MFP M634 | User Guide - Page 21
Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 6 Help button Swipe the screen sideways to scroll between pages. 11 Keyboard (Flow models only) Flow models include a physical keyboard. The keys are mapped to - HP LaserJet Enterprise MFP M634 | User Guide - Page 22
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. Action Touch Description Example Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. - HP LaserJet Enterprise MFP M634 | User Guide - Page 23
specifications ● Supported operating systems ● Mobile printing solutions ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment range Technical specifications Model name M634dn M634h M634z M635fht M635h M635z M636fh M636z Product number - HP LaserJet Enterprise MFP M634 | User Guide - Page 24
Optional Optional Optional Optional Not supported Table 1-4 M636 Paper handling specifications Paper handling features M636fh Tray 1 (100-sheet capacity supported M634z Optional M635h Optional Optional Optional Optional Optional Not supported M635z Optional Optional Optional Optional M636z - HP LaserJet Enterprise MFP M634 | User Guide - Page 25
M636 Paper handling specifications (continued) Paper handling features M636fh Envelope feeder cassette for printing up to 75 envelopes Optional 900-sheet 3-bin Stapling Mailbox Not supported USB port. The HP Jetdirect 3100w BLE/NFC/ Wireless Accessory requires the HP Internal USB ports - HP LaserJet Enterprise MFP M634 | User Guide - Page 26
via the Hardware Integration Pocket or the rear host USB port. The HP Jetdirect 3100w BLE/NFC/ Wireless Accessory requires the HP Internal USB ports accessory. Table 1-7 M636 Connectivity specifications Connectivity features M636fh 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed - HP LaserJet Enterprise MFP M634 | User Guide - Page 27
or print privately Table 1-10 M636 Print specifications Print features M636fh Prints 52 pages per minute (ppm) on A4 and 55 Not supported ppm on letter-size paper Not supported Not supported M634z M635z Not supported Not supported M636z Not supported Not supported 14 Chapter 1 Printer - HP LaserJet Enterprise MFP M634 | User Guide - Page 28
and Scan features M634dn NOTE: Copy and scan speeds are subject to change. For the most current information, go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP Copies 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper Copies 61 ppm on - HP LaserJet Enterprise MFP M634 | User Guide - Page 29
Copy and Scan features M635fht NOTE: Copy and scan speeds are subject to change. For the most current information, go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP Copies 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper Not - HP LaserJet Enterprise MFP M634 | User Guide - Page 30
Table 1-13 M636 Copy and Scan specifications Copy and Scan features M636fh NOTE: Copy and scan speeds are subject to change. For the most current information, go to www.hp.com/support/ljM634MFP, www.hp.com/ support/ljM635MFP, or www.hp.com/support/ ljM636MFP Copies 52 pages per minute (ppm) on - HP LaserJet Enterprise MFP M634 | User Guide - Page 31
to 3 GB M636fh Not supported Other specifications Table 1-20 M634 Other specifications Other features M634dn Touchscreen control panel M635h Not supported M634h Not supported M635h Not supported M634h M635z M636z M634z Not supported M635z Not supported M636z Not supported M634z 18 Chapter - HP LaserJet Enterprise MFP M634 | User Guide - Page 32
-Media Controller (eMMC) Mass storage: 500 GB HP High-Performance Secure Hard Disk Security: HP Trusted Platform Module for encrypting all data that passes through the printer Fax M636fh Not supported Not supported M636z Not supported Supported operating systems Linux: For information and print - HP LaserJet Enterprise MFP M634 | User Guide - Page 33
and to the software installer. Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer: www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP to download the print driver or - HP LaserJet Enterprise MFP M634 | User Guide - Page 34
. NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported. ● Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with - HP LaserJet Enterprise MFP M634 | User Guide - Page 35
25 Dimensions for base models (M634dn, M634h, M635h, M636fh) (continued) Printer fully closed Printer fully opened Depth (53.7 in) 890 mm (35 in) 1,030 mm (40.5 in) Table 1-28 Dimensions for M635z, M636z Printer fully closed Height 1,234 mm (48.5 in) Depth 658 mm (25.9 in) Width 661 mm (26 - HP LaserJet Enterprise MFP M634 | User Guide - Page 36
Table 1-29 Dimensions for the 1x550-sheet paper feeder (continued) Accessory fully closed Width 512 mm (20.15 in) Weight 6.8 kg (15 lb) Accessory fully opened 617 mm (24.3 in) Table 1-30 Dimensions for the printer with a 1x550-sheet paper feeder Printer fully closed Height 766 mm (30.15 in - HP LaserJet Enterprise MFP M634 | User Guide - Page 37
the printer with an HP Stapling Mailbox Printer fully hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support - HP LaserJet Enterprise MFP M634 | User Guide - Page 38
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty. Operating environment range Table 1-38 Operating environment range Environment Recommended Temperature 17° to 25 - HP LaserJet Enterprise MFP M634 | User Guide - Page 39
installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP for HP's all-inclusive help for - HP LaserJet Enterprise MFP M634 | User Guide - Page 40
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 41
Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. 28 Chapter 2 Paper trays ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 42
load paper in Tray 1. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. ENWW Load paper to Tray 1 (multipurpose tray) 29 - HP LaserJet Enterprise MFP M634 | User Guide - Page 43
on page 30. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets m2 (20 lb) paper. 4. Using the blue adjustment latch, adjust the side guides so that they touch the paper stack, but do not bend it. Tray - HP LaserJet Enterprise MFP M634 | User Guide - Page 44
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal, Executive, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, - HP LaserJet Enterprise MFP M634 | User Guide - Page 45
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Prepunched Portrait and landscape Duplex mode 1-sided printing Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x - HP LaserJet Enterprise MFP M634 | User Guide - Page 46
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use - HP LaserJet Enterprise MFP M634 | User Guide - Page 47
is in use. 2. Adjust the paper-length and paper-width guides by squeezing the blue adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray. Check the paper to verify the guides touch the stack, but do not bend it. For information about - HP LaserJet Enterprise MFP M634 | User Guide - Page 48
4. Close the tray. 5. The tray configuration message displays on the printer control panel. 6. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the - HP LaserJet Enterprise MFP M634 | User Guide - Page 49
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) Paper type Image orientation Duplex mode Landscape 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x - HP LaserJet Enterprise MFP M634 | User Guide - Page 50
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use - HP LaserJet Enterprise MFP M634 | User Guide - Page 51
-capacity input tray. This tray is part of the 1x550-sheet and 2,000-sheet high-capacity input feeder, which is included with the M635z and M636z models. This tray holds up to 2,000 sheets of 75 g/m2 (20 lb) paper. 1. Open the tray. NOTE: Do not open this tray while it - HP LaserJet Enterprise MFP M634 | User Guide - Page 52
3. Load paper into the tray. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 4. Close the tray. 5. The tray - HP LaserJet Enterprise MFP M634 | User Guide - Page 53
list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print the job - HP LaserJet Enterprise MFP M634 | User Guide - Page 54
● In the Paper size drop-down list, select the correct size for the envelopes. ● In the Paper type drop-down list, select Envelope. ● In the Paper source drop-down list, select Tray 3 or Tray 4-whichever tray corresponds to the envelope feeder. 5. Click the OK button to close the Document Properties - HP LaserJet Enterprise MFP M634 | User Guide - Page 55
print labels. To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. NOTE: Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray - HP LaserJet Enterprise MFP M634 | User Guide - Page 56
Label orientation Tray Trays 2-5 How to load labels Face-up Top edge at the right of the tray ENWW Load and print labels 43 - HP LaserJet Enterprise MFP M634 | User Guide - Page 57
Configure the 900-sheet 3-bin Stapling Mailbox The stapling mailbox can staple documents in the upper left or upper right corners, and it can stack up to 900 sheets of paper in the three output bins. The output bins have three mode-configuration options: stacker mode, mailbox mode, or function - HP LaserJet Enterprise MFP M634 | User Guide - Page 58
jobs, or fax jobs. To configure the HP print driver for the selected operation mode, support Update Now. For these drivers, complete one of the following procedures: ● Manually b. Type services.msc, and then press the Enter key. c. Right-click Print Spooler in the list of services, and select - HP LaserJet Enterprise MFP M634 | User Guide - Page 59
menu, click System Preferences. 2. Select Print & Scan (or Printers & Scanners). 3. Select the printer, and then select Options & Supplies. Select Driver. 4. Manually configure the Accessory Output Mode, if available. Or, if not available, the operation mode is configured at the time of printing - HP LaserJet Enterprise MFP M634 | User Guide - Page 60
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 61
HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported stand Not applicable HP LaserJet 1x550-sheet feeder plus - HP LaserJet Enterprise MFP M634 | User Guide - Page 62
Item Description HP LaserJet MFP Analog Fax Analog fax accessory Accessory 500 HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3100w BLE/NFC /Wireless Accessory for printing from mobile devices Wireless accessory for "touch" printing from mobile devices NOTE: - HP LaserJet Enterprise MFP M634 | User Guide - Page 63
, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item HP LaserJet Keyboard Overlay Kit for Simplified - HP LaserJet Enterprise MFP M634 | User Guide - Page 64
Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges the following menus: ● Manage Supplies ● Cartridge Policy 3. Select Authorized HP. Use the printer control panel to disable the Cartridge Policy feature NOTE: - HP LaserJet Enterprise MFP M634 | User Guide - Page 65
from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes. Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Information Network icon to - HP LaserJet Enterprise MFP M634 | User Guide - Page 66
Troubleshoot Cartridge Policy control panel error messages Error message 10.0X.30 Unauthorized Cartridge Description Recommended action The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue - HP LaserJet Enterprise MFP M634 | User Guide - Page 67
5. Click the Apply button to save the changes. Troubleshoot Cartridge Protection control panel error messages Error message 10.0X. toner or fleet of printers that initially protected it cartridge. using HP Cartridge Protection. The Cartridge Protection feature allows an administrator to restrict - HP LaserJet Enterprise MFP M634 | User Guide - Page 68
, see cartridge replacement instructions. Reinsert the toner HP 147Y Extra High Yield Black Original LaserJet Toner Cartridge only) or indentation for picking up the cartridge 2 Memory chip 3 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems - HP LaserJet Enterprise MFP M634 | User Guide - Page 69
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner cartridge box. 1. Press the cartridge door release button to open the door. 2. Pull out - HP LaserJet Enterprise MFP M634 | User Guide - Page 70
4. Remove the new toner cartridge from its protective bag. 5. Hold both ends of the toner cartridge and rock it 5-6 times. 6. Remove the cartridge shipping cover. 7. Place the toner cartridge in the cartridge drawer. ENWW Replace the toner cartridge 57 - HP LaserJet Enterprise MFP M634 | User Guide - Page 71
8. Close the toner cartridge drawer. 9. Close the cartridge door. 10. Pack the used toner cartridge into the box that the new cartridge came in. Adhere the prepaid shipping label to the box, and return the used cartridge to HP for recycling. 58 Chapter 3 Supplies, accessories, and parts ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 72
Replace the staple cartridge 1. Open the stapler door. 2. Pull the colored handle on the staple cartridge, and then pull the staple cartridge straight out. 2 ENWW Replace the staple cartridge 59 - HP LaserJet Enterprise MFP M634 | User Guide - Page 73
3. Insert the new staple cartridge into the stapler and push on the colored handle until it snaps into place. 2 4. Close the stapler door. 60 Chapter 3 Supplies, accessories, and parts ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 74
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 75
installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties - HP LaserJet Enterprise MFP M634 | User Guide - Page 76
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the - HP LaserJet Enterprise MFP M634 | User Guide - Page 77
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows - HP LaserJet Enterprise MFP M634 | User Guide - Page 78
Additional print tasks Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom - HP LaserJet Enterprise MFP M634 | User Guide - Page 79
software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then - HP LaserJet Enterprise MFP M634 | User Guide - Page 80
close to the paper edges. 5. Click the Print button. Additional print tasks Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts - HP LaserJet Enterprise MFP M634 | User Guide - Page 81
● Print the first or last pages of the document on different paper ● Print watermarks on a document 68 Chapter 4 Print ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 82
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately. ● Create a stored job (Windows) ● Create a - HP LaserJet Enterprise MFP M634 | User Guide - Page 83
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the - HP LaserJet Enterprise MFP M634 | User Guide - Page 84
Print a stored job Use this procedure to print a document that is in a job storage folder on the printer. 1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage. 2. Under Stored Jobs to Print, select Choose, and then select the folder where the - HP LaserJet Enterprise MFP M634 | User Guide - Page 85
. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job - HP LaserJet Enterprise MFP M634 | User Guide - Page 86
, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP). Wi-Fi, Wi-Fi Direct Print, NFC - HP LaserJet Enterprise MFP M634 | User Guide - Page 87
tab. 3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes. 4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process. AirPrint Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running - HP LaserJet Enterprise MFP M634 | User Guide - Page 88
: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting. ENWW Mobile printing solutions 75 - HP LaserJet Enterprise MFP M634 | User Guide - Page 89
USB port near the control panel. The control panel USB port supports the following types of files: - .pdf - .prn Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) web browser displays a There is a problem with this website's security certificate message - HP LaserJet Enterprise MFP M634 | User Guide - Page 90
3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer models. 4. In the left menu, select Print from USB Drive Settings. 5. Select Enable Print from USB Drive. 6. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy- - HP LaserJet Enterprise MFP M634 | User Guide - Page 91
EWS opens. NOTE: If the web browser displays a There is a problem with this website's security certificate message when attempting to open the EWS, not recommended) will not harm the computer while navigating within the EWS for the HP printer. 3. Select the Security tab. 4. On the left side of the - HP LaserJet Enterprise MFP M634 | User Guide - Page 92
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 93
the document feeder. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. Select settings from the Sides menu and - HP LaserJet Enterprise MFP M634 | User Guide - Page 94
Table 5-2 Preview buttons (continued) Button Description Rotate the page 180 degrees. NOTE: This button is available only in the thumbnail view. Delete the selected pages. NOTE: This button is available only in the thumbnail view. Rearrange the pages within the document. Select one or more - HP LaserJet Enterprise MFP M634 | User Guide - Page 95
both sides (duplex) 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, select Copy. 3. Select the arrow under Sides to view - HP LaserJet Enterprise MFP M634 | User Guide - Page 96
Table 5-4 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP LaserJet Enterprise MFP M634 | User Guide - Page 97
settings are available in the Options list when copying. NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some options are not available on all printers. Table 5-5 Copy options Option Description Number of Copies Specify the number of - HP LaserJet Enterprise MFP M634 | User Guide - Page 98
the same order as the original document when making multiple copies of a document. Automatically Straighten Automatically straighten a scanned image. NOTE: Available on Flow models only. This feature is not available for all firmware versions. You might need to update the printer firmware to use - HP LaserJet Enterprise MFP M634 | User Guide - Page 99
Additional copy tasks Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP. Instructions are available for performing specific copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size documents ● - HP LaserJet Enterprise MFP M634 | User Guide - Page 100
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 101
, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and your account if you exceed your sending limit. Step one: Access the HP Embedded Web Server (EWS) 1. From the Home screen on the printer - HP LaserJet Enterprise MFP M634 | User Guide - Page 102
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, - HP LaserJet Enterprise MFP M634 | User Guide - Page 103
configuration using the Email Setup Method one: Basic configuration using the Email Setup Wizard This option opens the Email Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the left-navigation pane, click - HP LaserJet Enterprise MFP M634 | User Guide - Page 104
cases, the default port number does not need to be changed. NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider's website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number - HP LaserJet Enterprise MFP M634 | User Guide - Page 105
NOTE: When setting up the From, Subject, and Message fields, if the User editable check box is unchecked, users will not be able to edit those fields at the printer control panel when sending an email. Option From (Required) Subject (Optional) Message (Optional) Description Select one of the - HP LaserJet Enterprise MFP M634 | User Guide - Page 106
Option Quality and File Size Resolution Description Select the default output quality for the scanned document: ● Low (small file) ● Medium ● High (large file) Select the default scan resolution for the scanned document: ● 75 dpi ● 150 dpi ● 200 dpi ● 300 dpi ● 400 dpi ● 600 dpi 7. Review the - HP LaserJet Enterprise MFP M634 | User Guide - Page 107
problems can be prevented by entering a number in Split emails if larger than (MB). NOTE: In most cases, the default port number does not need to be changed. However, when using the Enable SMTP SSL Protocol option, port 587 must be used. NOTE: If you are using Google™ Gmail for email service - HP LaserJet Enterprise MFP M634 | User Guide - Page 108
Field Restrictions1 Specify whether users must select an email address from an address book or whether users are allowed to enter in an email address manually. CAUTION: If Users must select from address book is selected, and any of the address fields are also set as User editable, changes to those - HP LaserJet Enterprise MFP M634 | User Guide - Page 109
Feature Signing Hashing Algorithm Encryption Encryption Algorithm Attribute for Recipient Public Key Use the recipient public key certificate to verify the recipient Description Select whether to sign the security certificate. Select the User editable check box to make this setting editable at the - HP LaserJet Enterprise MFP M634 | User Guide - Page 110
Feature Description File Name Default file name for the file to be saved. Select the User editable check box to make this setting editable at the printer control panel. File Name Suffix1 Set the default file name suffix used for files saved to a network folder. Duplicate filename suffix - HP LaserJet Enterprise MFP M634 | User Guide - Page 111
● Quick Set Name: Enter a title for the new Quick Set. ● Quick Set Description: Enter a description of the Quick Set. ● Quick Set Start Option: To set how the Quick Set starts, click either Enter application, then user presses Start or Start instantly when selected from the Home Screen. 4. Define - HP LaserJet Enterprise MFP M634 | User Guide - Page 112
necessary to connect to the server dialog, in the Port Number field, type 587. NOTE: Some servers have problems sending or receiving emails that are larger than 5 megabytes (MB). These problems can be prevented by entering a number in Split emails if larger than (MB). 12. Select the Enable SMTP - HP LaserJet Enterprise MFP M634 | User Guide - Page 113
15. On the Summary and Test dialog, enter a valid email address in the Send test email to: field, and then click Test. 16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up. 100 Chapter 6 Scan ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 114
to the computer where the shared folder resides. Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control panel, Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the - HP LaserJet Enterprise MFP M634 | User Guide - Page 115
3. Click the Save to Network Folder Quick Set Wizard link. 4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add. NOTE: Quick Sets are short-cut jobs that can be accessed on the printer Home screen or within the Quick Sets application. NOTE: The Save to Network Folder feature - HP LaserJet Enterprise MFP M634 | User Guide - Page 116
click Finish. Method two: Use Scan to Network Folder Setup This option enables advanced configuration of the Save to Network Folder feature using the HP Embedded Web Server (EWS) for the printer. Step one: Begin the configuration 1. Click the Scan/Digital Send tab. 2. On the left navigation menu - HP LaserJet Enterprise MFP M634 | User Guide - Page 117
NOTE: If Start instantly upon selection is selected, the destination folder must be entered in the next step. 4. Click Next. Dialog two: Folder Settings Use the Folder Settings dialog to configure the types of folders the printer sends scanned documents to. There are two types of destination folders - HP LaserJet Enterprise MFP M634 | User Guide - Page 118
ENWW NOTE: For more information about creating shared network folders see Set up a shared folder (c04431534). 1. If it is not already selected, select Save to a standard shared network folder. 2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified - HP LaserJet Enterprise MFP M634 | User Guide - Page 119
is no Domain Name Server (DNS). In this case, it is best to set up a static IP address on the shared PC to alleviate the problem of DHCP assigning a new IP address. On a typical home router, this is done by setting a static IP address that is on the same subnet, but - HP LaserJet Enterprise MFP M634 | User Guide - Page 120
documents to a folder configured for read and write access, complete the following steps: NOTE: Send only to folders with read and write access supports folder verification and job notification. 1. If it is not already selected, select Send only to folders with read and write access. 2. To require - HP LaserJet Enterprise MFP M634 | User Guide - Page 121
to a folder configured for write access only, complete the following steps: NOTE: Allow sending to folders with write access only does not support folder verification or job notification. NOTE: If this option is selected, the printer cannot increment the scan filename. It sends the same filename - HP LaserJet Enterprise MFP M634 | User Guide - Page 122
Dialog four: Scan Settings On the Scan Settings dialog, set the default scanning preferences for the Quick Set, and then click Next. Scan settings: Feature Original Size Original Sides Optimize Text/Picture Content Orientation Background Cleanup Darkness Contrast Sharpness Image Preview Cropping - HP LaserJet Enterprise MFP M634 | User Guide - Page 123
Feature Resolution Quality and File Size Color/Black Suppress blank pages Meta Data File Format Create Multiple Files Description Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and - HP LaserJet Enterprise MFP M634 | User Guide - Page 124
Set up Scan to SharePoint® (Flow models only) ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● flash drive, or email message, and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all scanning options, including the ability to - HP LaserJet Enterprise MFP M634 | User Guide - Page 125
4. Enter a Quick Set Name (for example, "Scan to SharePoint") and a Quick Set Description. 5. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click the Next button. 6. Use the following steps to add the path to the - HP LaserJet Enterprise MFP M634 | User Guide - Page 126
. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. ENWW Set up Scan to SharePoint® (Flow models only) 113 - HP LaserJet Enterprise MFP M634 | User Guide - Page 127
Table 6-2 File settings for Scan to SharePoint (continued) Feature Description File Numbering Format Select a file name format for when the job is divided into multiple files. Add numbering when job has just one file (ex. _1-1) Select this setting to add numbering to a file name when the job - HP LaserJet Enterprise MFP M634 | User Guide - Page 128
to USB Drive ● Introduction ● Step one: Access the HP Embedded Web Server ● Step two: Enable Scan to USB The feature is not available until it has been configured through the HP Embedded Web Server (EWS). Step one: Access the HP Embedded Web Server 1. From the Home screen on the printer control - HP LaserJet Enterprise MFP M634 | User Guide - Page 129
● Select an existing Quick Set under Quick Sets Application in the table. -OR- ● Click Add to start the Quick Set Wizard. 3. If you selected Add, the Quick Sets Setup page opens. Complete the following information, and then click Next. ● Quick Set Name: Enter a title for the new Quick Set. ● Quick - HP LaserJet Enterprise MFP M634 | User Guide - Page 130
Table 6-3 Scan settings for Scan to USB Drive Setup: (continued) Feature Description Original Sides Select whether the original document is single-sided or double-sided. Optimize Text/Picture Select to optimize for the output of a particular type of content. Content Orientation Select the - HP LaserJet Enterprise MFP M634 | User Guide - Page 131
Table 6-4 File settings for Scan to USB Drive Setup: (continued) Option name Description Quality and File Size Select the quality for the file. Higher-quality images require a larger file size than lower-quality images, and they take more time to send. Color/Black Specify whether the file to - HP LaserJet Enterprise MFP M634 | User Guide - Page 132
printer administrator or IT department must use the HP Embedded Web Server to enable the feature and up in the document feeder and adjust the paper guides to fit the size of the document. 2. recipients by using one of these methods: Enter addresses manually ▲ Enter the address in the To field. To - HP LaserJet Enterprise MFP M634 | User Guide - Page 133
Table 6-5 Preview pane controls Expand button Collapse button Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-6 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More - HP LaserJet Enterprise MFP M634 | User Guide - Page 134
Table 6-6 Preview buttons (continued) Button Description Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. When the document is ready, select Send to email it. NOTE: The printer might prompt you to add the - HP LaserJet Enterprise MFP M634 | User Guide - Page 135
folder on the printer, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the settings. Scan to , or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP LaserJet Enterprise MFP M634 | User Guide - Page 136
Table 6-7 Preview pane controls Expand button Collapse button Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-8 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More - HP LaserJet Enterprise MFP M634 | User Guide - Page 137
Table 6-8 Preview buttons (continued) Button Description Add a page to the document. The printer prompts you to scan additional pages. Clear the changes made in the preview and start over. 9. When the document is ready, select Save to save the file to the storage folder. Print from job storage - HP LaserJet Enterprise MFP M634 | User Guide - Page 138
to a network folder, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and configure the shared folders. Scan , or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the - HP LaserJet Enterprise MFP M634 | User Guide - Page 139
Use the buttons on the right of the screen to adjust the preview options and to rearrange, rotate, insert, or remove pages. Table 6-10 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page - HP LaserJet Enterprise MFP M634 | User Guide - Page 140
and then manually upload the files to the SharePoint site. Scan to SharePoint® supports all HP Embedded Web Server to enable the feature and set it up. Scan to SharePoint 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides - HP LaserJet Enterprise MFP M634 | User Guide - Page 141
Table 6-12 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP LaserJet Enterprise MFP M634 | User Guide - Page 142
scan to a USB drive, your printer administrator or IT department must use the HP Embedded Web Server to enable the feature and set it up. Scan to USB glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. Insert the USB drive into the - HP LaserJet Enterprise MFP M634 | User Guide - Page 143
Table 6-14 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP LaserJet Enterprise MFP M634 | User Guide - Page 144
Additional options when scanning The following settings are available in the Options list when scanning. NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some options are not available on all printers. ENWW Additional options when scanning 131 - HP LaserJet Enterprise MFP M634 | User Guide - Page 145
term archival of electronic documents. All format information in the document is self-contained. HP Enterprise Flow MFP printers or MFP printers that are connected to a digital send software (DSS) server also support the following OCR file types: ● Text (OCR): Text (OCR) creates a text file by using - HP LaserJet Enterprise MFP M634 | User Guide - Page 146
affecting the darkness of the image. Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast, and Send an email with a digital signature. NOTE: This feature is supported for scan to email only. Encrypt: Send an email as an encrypted file. - HP LaserJet Enterprise MFP M634 | User Guide - Page 147
, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners. HP JetAdvantage Solutions include: ● HP JetAdvantage Security solutions ● HP JetAdvantage Management solutions ● HP JetAdvantage Workflow solutions ● HP JetAdvantage Mobile Printing - HP LaserJet Enterprise MFP M634 | User Guide - Page 148
Additional scan tasks Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP. Instructions are available for performing specific scan tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy or scan both - HP LaserJet Enterprise MFP M634 | User Guide - Page 149
136 Chapter 6 Scan ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 150
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 151
Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service analog fax when LAN fax is enabled, use the HP Embedded Web Server to disable LAN fax. 3. Select - HP LaserJet Enterprise MFP M634 | User Guide - Page 152
Change fax configurations NOTE: The settings configured using the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the printer control panel, - HP LaserJet Enterprise MFP M634 | User Guide - Page 153
of the fax be sent again. The Error Correction Mode feature is enabled by default. You should turn it off only if you are having trouble sending or receiving a fax and if you are willing to accept the errors in the transmission and a probable quality reduction in the image. Turning off - HP LaserJet Enterprise MFP M634 | User Guide - Page 154
Description The Receive Mode setting determines how the fax accessory receives fax jobs. Select one of the following options: ● Automatic ● TAM ● Fax/Tel ● Manual The Rings to Answer setting determines the number of times the phone rings before the call is answered by the fax accessory. NOTE: The - HP LaserJet Enterprise MFP M634 | User Guide - Page 155
, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on password. 3. Specify the recipients by using one of these methods: Enter recipients manually ▲ Touch the Fax Recipients text field, and then use the keypad to enter - HP LaserJet Enterprise MFP M634 | User Guide - Page 156
Table 7-2 Preview buttons Button Description Toggle between the two-page view and the thumbnail view. More options are available in the thumbnail view than in the two-page view. Zoom in or out on the selected page. NOTE: Select only one page at a time to use these buttons. Rotate the page 180 - HP LaserJet Enterprise MFP M634 | User Guide - Page 157
Additional fax tasks Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP. Instructions are available for performing specific fax tasks, such as the following: ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use a fax printing - HP LaserJet Enterprise MFP M634 | User Guide - Page 158
.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and - HP LaserJet Enterprise MFP M634 | User Guide - Page 159
Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use - HP LaserJet Enterprise MFP M634 | User Guide - Page 160
a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer. Shows a summary of the number - HP LaserJet Enterprise MFP M634 | User Guide - Page 161
who will receive information about the printer. Set the language in which to display the HP Embedded Web Server information. Download and install printer firmware upgrade files. Set the date and about third-party job-statistics services. Provides connection information about third-party job-quota - HP LaserJet Enterprise MFP M634 | User Guide - Page 162
at the start of a job, the default settings will be used for the job. Configure settings for paper trays. Scan/Digital Send tab Table 8-5 HP Embedded Web Server Scan/Digital Send tab Menu Description Scan to Email Settings Configure the default email settings for digital sending, including the - HP LaserJet Enterprise MFP M634 | User Guide - Page 163
HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description Scan to SharePoint® Settings Configure the Microsoft SharePoint® settings for digital sending, including the following: (Flow using a LAN fax service ● Settings for using an Internet fax service Manage speed dials, - HP LaserJet Enterprise MFP M634 | User Guide - Page 164
from a variety of reports and tests to help solve problems with the printer. Link to HP cloud-based online help to assist in troubleshooting printing issues. Export printer information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator - HP LaserJet Enterprise MFP M634 | User Guide - Page 165
system parameters. HP Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect - HP LaserJet Enterprise MFP M634 | User Guide - Page 166
print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this printer through - HP LaserJet Enterprise MFP M634 | User Guide - Page 167
printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement HP Embedded Web Server Other Links list Menu Description HP Instant Support Connect to the HP website to find solutions to printer problems. Shop for Supplies Connect to the HP - HP LaserJet Enterprise MFP M634 | User Guide - Page 168
configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not - HP LaserJet Enterprise MFP M634 | User Guide - Page 169
following menus: a. Networking b. Ethernet c. TCP/IP d. IPV6 Settings 3. Select Enable, select On, and then select OK. 4. Open the Address menu. 5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then select OK. 156 Chapter 8 Manage the printer ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 170
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the - HP LaserJet Enterprise MFP M634 | User Guide - Page 171
note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer. 158 Chapter 8 Manage the printer ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 172
a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting - HP LaserJet Enterprise MFP M634 | User Guide - Page 173
printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in - HP LaserJet Enterprise MFP M634 | User Guide - Page 174
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. Open the following menus: a. General Settings b. Energy Settings c. Sleep Settings 3. Select Sleep after Inactivity to specify the number of minutes the printer is - HP LaserJet Enterprise MFP M634 | User Guide - Page 175
, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product - HP LaserJet Enterprise MFP M634 | User Guide - Page 176
features. To take advantage of the most current updates, download the most recent driver file, firmware file, or both from the Web. Go to www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ ljM636MFP. Click Software and Drivers. ENWW Software and firmware updates 163 - HP LaserJet Enterprise MFP M634 | User Guide - Page 177
164 Chapter 8 Manage the printer ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 178
problems ● Solve fax problems For more information The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljM634MFP, www.hp.com/support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP - HP LaserJet Enterprise MFP M634 | User Guide - Page 179
country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Contact information Country/region phone numbers - HP LaserJet Enterprise MFP M634 | User Guide - Page 180
procedures, such as clearing paper jams. If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 167 - HP LaserJet Enterprise MFP M634 | User Guide - Page 181
restarts automatically after the reset operation completes. Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Find the printer IP address: From the restarts automatically after the reset operation completes. 168 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 182
its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close the print quality is no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has - HP LaserJet Enterprise MFP M634 | User Guide - Page 183
service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply web site, which provides options for purchasing Original HP supplies. 170 Chapter 9 Solve problems - HP LaserJet Enterprise MFP M634 | User Guide - Page 184
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these - HP LaserJet Enterprise MFP M634 | User Guide - Page 185
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size - HP LaserJet Enterprise MFP M634 | User Guide - Page 186
Figure 9-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water - HP LaserJet Enterprise MFP M634 | User Guide - Page 187
the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this damaged. If necessary, use paper from a different package. 174 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 188
return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs - HP LaserJet Enterprise MFP M634 | User Guide - Page 189
tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-8 Size - HP LaserJet Enterprise MFP M634 | User Guide - Page 190
picks up multiple sheets of paper NOTE: This information applies to MFP printers only. ● The original might have something on it, such more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that there - HP LaserJet Enterprise MFP M634 | User Guide - Page 191
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations jams in the envelope feeder (13.A) ● Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7) ● Clear staple jams (13.8) 178 Chapter 9 Solve - HP LaserJet Enterprise MFP M634 | User Guide - Page 192
Paper jam locations 1 2 1 3 2 4 6 1 Document feeder 2 Duplexer and fuser 3 Tray 1 4 Output bin, HP Stapling Mailbox 5 2,000-sheet HCI feeder 6 Trays 2-5 Envelope feeder (not shown) 2 3 3 5 ENWW Clear paper jams 179 - HP LaserJet Enterprise MFP M634 | User Guide - Page 193
adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. ● Make sure that the tray is fully inserted in the printer. ● If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time - HP LaserJet Enterprise MFP M634 | User Guide - Page 194
Clear paper jams in the document feeder (31.13) The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 31.13.XX Jam in Document Feeder 1. Lift the - HP LaserJet Enterprise MFP M634 | User Guide - Page 195
paper. 4. Close the document-feeder cover. 1 NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper jam more frequently than originals that are printed on plain paper. 182 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 196
Clear paper jams in Tray 1 (13.A1) The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 13.A1.XX Jam in Tray 1 1. If jammed paper is visible in Tray 1, clear - HP LaserJet Enterprise MFP M634 | User Guide - Page 197
3. Gently pull out any jammed paper. 4. Close the right door. 2 1 2 184 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 198
Clear paper jams in Trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5) The following information describes how to clear a paper jam in Trays 2, 3, 4, or 5. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam. ● 13.A2.XX Jam in Tray - HP LaserJet Enterprise MFP M634 | User Guide - Page 199
3. Remove any paper from the feed rollers inside the printer. 4. Reinsert and close the tray. 5. Open the right door. 1 2 186 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 200
6. Remove any jammed paper. 2 7. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 8. Remove any jammed paper from the fuser opening. ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 201
jam. ● 13.AY.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI ● 13.FF.EE Door Open Jam 188 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 202
1. Open the 2,000-sheet high-capacity input tray. 2. Remove and discard any damaged sheets. 3. Remove the paper from the tray. ENWW Clear paper jams 189 - HP LaserJet Enterprise MFP M634 | User Guide - Page 203
4. Lift the tray up and then pull it straight out to remove it. 5. If jammed paper is in the feed area, pull it down to remove it. 190 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 204
6. Reinstall the tray, and then load full reams of paper into the tray. The tray holds 2,000 sheets of paper. NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections. 7. Close the tray. ENWW Clear paper jams 191 - HP LaserJet Enterprise MFP M634 | User Guide - Page 205
the printer is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 1 2 2. Remove any jammed paper. 2 192 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 206
3. Remove the fuser by grabbing the two side latches and pulling the fuser straight out of the printer. CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 4. Remove any jammed paper from the fuser opening. ENWW Clear paper jams 193 - HP LaserJet Enterprise MFP M634 | User Guide - Page 207
5. Reinstall the fuser. 6. Close the right door. 1 2 194 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 208
Clear paper jams in the output bin (13.E1) The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control panel displays the following message and an animation that assists in clearing the jam. ● 13.E1.XX Jam at Standard Output Bin 1. If paper is - HP LaserJet Enterprise MFP M634 | User Guide - Page 209
messages and an animation that assists in clearing the jam. ● 13.A3.XX Jam in Tray 3 ● 13.A4.XX Jam in Tray 4 196 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 210
1. Pull the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged envelopes from the tray. ENWW Clear paper jams 197 - HP LaserJet Enterprise MFP M634 | User Guide - Page 211
from the feed rollers inside the printer. 4. Reinsert and close the tray. Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7) The following information describes how to clear a paper jam Jam at Standard Output Bin ● 13.70.XX - MBM Jam 198 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 212
1. Remove any jammed paper from the bins. 2. Open the jam-access door on the back side of the stapling mailbox. If jammed paper is visible inside the jam-access door, pull it straight out to remove it. 3. Close the stapling mailbox jam access door. ENWW Clear paper jams 199 - HP LaserJet Enterprise MFP M634 | User Guide - Page 213
Clear staple jams (13.8) The following information describes how to clear a staple jam in the HP 900-sheet 3-bin Stapling Mailbox. When a jam occurs, the control panel displays an animation the staple cartridge, and then pull the staple cartridge straight out. 2 200 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 214
3. Lift up on the small lever at the back of the staple cartridge. 4. Remove the jammed staples. 5. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. ENWW Clear paper jams 201 - HP LaserJet Enterprise MFP M634 | User Guide - Page 215
6. Insert the staple cartridge into the stapler and push on the colored handle until it snaps into place. 2 7. Close the stapler door. 202 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 216
Introduction Use the information below to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands ● Dark - HP LaserJet Enterprise MFP M634 | User Guide - Page 217
the tray is loaded with the correct type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check the paper type setting (Windows) 1. From Page, and then select Print to print the page. 204 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 218
of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: - HP LaserJet Enterprise MFP M634 | User Guide - Page 219
HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports The printer requires good air flow on all sides, including instructions on the printed pages. 206 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 220
drivers from the HP Web site: www.hp.com/support/ljM634MFP, www.hp.com/ support/ljM635MFP, or www.hp.com/support/ljM636MFP. HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 entire page is too dark, use these settings: ENWW Resolving mono print quality problems 207 - HP LaserJet Enterprise MFP M634 | User Guide - Page 221
menus: ● Copy/Print or Print ● Print Quality ● Toner Density 3. Move the slider toward either Less or More to the desired density setting. Troubleshoot image defects Table 9-2 Image defects table quick reference Table 9-9 Light print on page 213 Table 9-7 Gray background or dark print on page - HP LaserJet Enterprise MFP M634 | User Guide - Page 222
operating temperature/humidity range. 5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page at support.hp.com for a list of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing - HP LaserJet Enterprise MFP M634 | User Guide - Page 223
Enterprise hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge 4. If the issue persists, go to support.hp.com. 210 Chapter 9 Solve problems - HP LaserJet Enterprise MFP M634 | User Guide - Page 224
panel, go to the Edgeto-Edge menu and then select Normal. Reprint the document. 4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document. 5. If the issue persists, go to support.hp.com. ENWW Resolving mono print quality problems 211 - HP LaserJet Enterprise MFP M634 | User Guide - Page 225
the tray. 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. 212 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 226
is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com. ENWW Resolving mono print quality problems 213 - HP LaserJet Enterprise MFP M634 | User Guide - Page 227
Extend the output bin extension. If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. ● The paper is a non-standard paper gets too full. 7. If the issue persists, go to support.hp.com. 214 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 228
then shake it to redistribute the toner. 3. If the issue persists, go to support.hp.com. NOTE: Both light and dark vertical streaks can occur when the printing environment toner level in the cartridge. 5. If the issue persists, go to support.hp.com. ENWW Resolving mono print quality problems 215 - HP LaserJet Enterprise MFP M634 | User Guide - Page 229
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP LaserJet Enterprise MFP M634 | User Guide - Page 230
platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to . NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are against the original document. 1. From the - HP LaserJet Enterprise MFP M634 | User Guide - Page 231
lighten the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast, and Background Cleanup settings to job, the printer returns to the default settings. 218 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 232
Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the printer control panel, select Copy. 2. Select Options, and then select Optimize Text/Picture. 3. Select one of the predefined options. 4. - HP LaserJet Enterprise MFP M634 | User Guide - Page 233
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP LaserJet Enterprise MFP M634 | User Guide - Page 234
damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of - HP LaserJet Enterprise MFP M634 | User Guide - Page 235
the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast, and Background Cleanup settings to , select Scan. 2. Select one of the following Scan features: 222 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 236
● Scan to E-mail ● Scan to Network Folder ● Scan to USB Drive ● Scan to Job Storage ● Scan to SharePoint® 3. Select Options, and then select Optimize Text/Picture. 4. Select one of the predefined options. 5. Select Send or Save to start the scan. NOTE: These settings are temporary. After you have - HP LaserJet Enterprise MFP M634 | User Guide - Page 237
feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for - HP LaserJet Enterprise MFP M634 | User Guide - Page 238
damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer. NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of - HP LaserJet Enterprise MFP M634 | User Guide - Page 239
the background without affecting the darkness of the image. ● Automatic Tone: Available for Flow printers only. The printer automatically adjusts the Darkness, Contrast, and Background Cleanup settings to select the Settings icon. 2. Open the following menus: 226 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 240
option to disable it. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax machine Ask the sender to try sending from a different - HP LaserJet Enterprise MFP M634 | User Guide - Page 241
first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer is - HP LaserJet Enterprise MFP M634 | User Guide - Page 242
on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and - HP LaserJet Enterprise MFP M634 | User Guide - Page 243
problems Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC and . For instructions on how to update the printer firmware, go to http://support.hp.com, searching for a wireless network.) ● Verify that the service set identifier (SSID) is correct: - For a - HP LaserJet Enterprise MFP M634 | User Guide - Page 244
walls, or support columns containing metal support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports can open the printer HP Embedded Web Server page. 3. Compare the service set identifier (SSID) - HP LaserJet Enterprise MFP M634 | User Guide - Page 245
wireless network is not functioning 1. For printers that do not support simultaneous wired and wireless connections, make sure that the network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the - HP LaserJet Enterprise MFP M634 | User Guide - Page 246
lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 233 - HP LaserJet Enterprise MFP M634 | User Guide - Page 247
directly to the phone jack on the wall to determine whether the problem is with the surge-protection device. Are you using a phone company voice-messaging service or an answering machine? If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax - HP LaserJet Enterprise MFP M634 | User Guide - Page 248
If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If you are using LAN fax or Internet fax settings yet. The fax accessory is installed and operational; however, the HP Digital Sending utility has either disabled the printer fax feature or has enabled - HP LaserJet Enterprise MFP M634 | User Guide - Page 249
The following are some common fax problems. The fax failed to send JBIG is enabled, and the list have fax information associated with them. Not able to locate the Fax settings in HP Web Jetadmin Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital - HP LaserJet Enterprise MFP M634 | User Guide - Page 250
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. ENWW Solve fax problems 237 - HP LaserJet Enterprise MFP M634 | User Guide - Page 251
238 Chapter 9 Solve problems ENWW - HP LaserJet Enterprise MFP M634 | User Guide - Page 252
problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually versions supported HP Embedded Web Server 146 F fax feeding problems 236 - HP LaserJet Enterprise MFP M634 | User Guide - Page 253
settings 152 supplies settings 151 troubleshooting tools 151 HP Embedded Web Server (EWS) features 146 network connection 147 HP ePrint 74 HP JetAdvantage business solutions 134 HP Stapling Mailbox clear jams 198 clear staple jams 200 HP Web Jetadmin 162 HP Web Services enabling 152 I image quality - HP LaserJet Enterprise MFP M634 | User Guide - Page 254
document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web - HP LaserJet Enterprise MFP M634 | User Guide - Page 255
Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB
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User Guide
HP LaserJet Enterprise MFP M634
HP LaserJet Enterprise MFP M635
HP LaserJet Enterprise MFP M636
www.hp.com/videos/laserJet
www.hp.com/support/ljM634MFP
www.hp.com/support/ljM635MFP
www.hp.com/support/ljM636MFP