HP LaserJet Pro MFP M25-M27 User Guide - Page 80

Solve paper feed or jam problems, Introduction, The product does not pick up paper

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Solve paper feed or jam problems Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● Solve paper feed or jam problems Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper size and type are set correctly on the product control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually. Load paper, and continue. 6. The pickup roller and separation pad might be contaminated. The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. 6. Make sure the printing environment is within recommended specifications. Frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 72 Chapter 8 Solve problems ENWW

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Solve paper feed or jam problems
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
Solve paper feed or jam problems
Solve paper feed or jam problems
If the product has recurring problems with paper feeding or with jams, use the following information to reduce
the number of occurrences.
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1.
Open the product and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper size and type are set correctly on the product control panel.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
5.
Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6.
The pickup roller and separation pad might be contaminated.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan the
paper.
Return the stack of paper to the tray.
2.
Use only paper that meets HP specifications for this product.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6.
Make sure the printing environment is within recommended specifications.
Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
72
Chapter 8
Solve problems
ENWW