HP Officejet 5500 HP Officejet 5500 series All-in-One - (English) Reference Gu
HP Officejet 5500 - All-in-One Printer Manual
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- HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 1
hp officejet 5500 series all-in-one reference guide - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 2
- HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 3
hp officejet 5500 series all-in-one - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 4
Systems Incorporated in the United States and/or other countries. Portions Copyright © 1989-2003 Palomar Software Inc. The HP Officejet 5500 Series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com Copyright © 1999-2003 Apple Computer, Inc. Apple, the Apple logo - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 5
1 front panel overview 2 menu overview 4 use the hp director software to do more with your hp officejet 4 2 load originals and load paper 9 load originals of your copy 28 stop copying 29 4 use the scan features 31 scan an original 31 stop scanning 32 5 use the fax features 33 send a fax - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 6
the Internet 71 hp customer support 71 prepare your hp officejet for shipment 74 hp distribution center 75 10 warranty information 77 duration of limited warranty 77 warranty service 77 warranty upgrades 77 returning your hp officejet for service 78 hewlett-packard limited global warranty - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 7
use hp instant share in five easy steps (Windows 107 send a photo or image using your hp officejet (Macintosh 109 why should I register with hp instant share (Windows 110 14 troubleshooting information 111 installation troubleshooting 111 operational troubleshooting 124 reference guide vii - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 8
contents viii hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 9
on using the software for your HP Officejet. For Windows users: Go to the HP Director, and click Help. For Macintosh users: Go to the HP Director, click Help, and then click hp photo and imaging help. Troubleshooting help To access troubleshooting information: For Windows users: In the HP Director - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 10
x hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 11
during the initial setup. The HP Director includes troubleshooting tips, product specific help, and enhanced copy, fax, and scan functionality. For more information on the use of the HP Director, see use the hp director software to do more with your hp officejet on page 4. This section contains - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 12
Dial: dial a fax number by pressing one button. The five speed dial buttons correspond to the first five fax numbers entered during speed dial setup. Keypad: enter fax numbers, values, or text. On: turn the HP Officejet on or off. Warning! When the HP Officejet is off, a minimal amount of power - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 13
hp officejet overview hp officejet overview feature 4 5 6 7 8 9 10 11 12 the front panel display. Start Black, Start Color: start a black or color copy, scan, or fax job. Automatic Document Feeder Release Button: press to release the front panel to messages, and error messages. reference guide 3 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 14
of your HP Officejet. Look for boxes, like this one, throughout this guide that provide topic-specific tips, and helpful information for your projects. This section contains the following topics: • open the hp director for Windows users on page 4 • open the hp director for Macintosh users on page - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 15
from the list of installed HP devices. Help: use this feature to access the HP Photo & Imaging Help, which provides software help, a product tour, troubleshooting information for your HP Officejet, and HP Officejet product-specific help. Scan Picture: use this feature to scan an image and display it - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 16
your HP Officejet. HP Shopping: use this feature to shop for HP products. Software Update: use this feature to check for software updates for your HP Officejet. Click this arrow to display tool tips that explain each of the HP Director options. open the hp director for Macintosh users Use one of - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 17
officejet overview hp officejet overview 1 2 3 4 5 6 7 8 9 feature purpose 1 Scan Picture: use this feature to scan an image and display it in the HP Photo and Imaging Gallery. 2 Scan document: use this feature to scan text and display it in the selected destination text editing software - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 18
hp officejet overview chapter 1 ! Double-click the HP Photo and Imaging Director alias on the desktop. ! Double-click HP Photo and Imaging Director in the Applications:HewlettPackard:HP Photo and Imaging Software:HP Photo and Imaging Director folder. The HP Photo and Imaging Director (HP Director) - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 19
type on page 17 • set the paper size on page 17 • avoid jams on page 18 load originals The HP Officejet 5500 Series allows you to load an original for a copy, fax, or scan job in the automatic document feeder or on the glass. Originals that are loaded in the automatic document feeder - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 20
to the left. Top of page 2 Slide the right and left paper guides inward until they stop at the edges of the paper. 3 Press Copy, Scan, or Fax on the front panel to select the option you want from the automatic document feeder before lifting the lid on the HP Officejet. 10 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 21
: Refer to the diagram on the left front corner of your HP Officejet for further assistance on loading an original on the glass. load originals & paper 2 Press Copy, Scan, or Fax on the front panel to select the option you want on page 59, and clean the lid backing on page 60. reference guide 11 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 22
types of paper and envelopes. After you review this procedure, see load envelopes on page guide to its outermost position. 3 Tap the stack of paper on a flat surface to align the edges of the paper, and then check to make sure all of the paper in the stack is the same size and type. 12 hp officejet - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 23
of the page first. 5 Lower the output tray and slide the paper-width guide in until it stops at the edge of the paper. Make sure that the and fits under the tab of the paper-width guide. 6 Fold out the output tray extender to catch completed print, scan, or fax jobs. Tip: For best results when - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 24
into the HP Officejet. You can load the input tray with one or more envelopes. For best results, consider using a label for the return address on envelopes. Do not use shiny or embossed envelopes, or envelopes that have clasps or windows. Tip: Consult your word processing software help files - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 25
and humidity might result in curled media that does not work well in the HP Officejet if the media is not stored properly. 1 Remove all paper from the input and slide the paper-width guide against the stack of photo paper (do not bend the photo paper with the paper-width guide). Make sure the stack - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 26
or does not accept ink can cause printed images to smear, bleed, or not be filled in completely. For more information about HP Papers, go to our website at: www.hp.com/support load other types of input tray, print side down. Do not insert labels one sheet at a time. 16 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 27
HP Officejet. Select the Paper Type setting that matches the paper or transparency film you are using. Note: When printing from your computer, set the paper-type properties in the Print dialog box of the software Fax Paper Size. 3 Press to highlight an option, and then press OK. reference guide 17 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 28
automatic document feeder and the input tray to fit snugly against all media. Make sure the paper guides do not bend the media. • Do not force media too far forward in the input tray. • Use paper types that are recommended for your HP Officejet. load originals & paper 18 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 29
of your copy on page 28 • stop copying on page 29 overview You can make copies by using the front panel of your HP Officejet or by using the HP Photo & Imaging Director (HP Director) software on your computer. Many copy features are available using either method. However, you might find that the - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 30
chapter 3 increase copy speed or quality The HP Officejet provides three options that affect copy speed and be of lower quality. Using Fast reduces the frequency of replacing your print cartridges, because it uses less ink. • Best produces the highest quality for all paper and eliminates the banding - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 31
original. The settings you specify here are only saved on the HP Officejet itself. They do not adjust the settings in the software. If you use the HP Director software to control the settings on copies you make, you should set feeder so that the top of the document goes in first. reference guide 21 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 32
2 Load 4 by 6 inch (10 by 15 cm) tabbed photo paper print side down in the input tray, with the tab facing out towards you. 22 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 33
as shown below. copy You might find it easier to copy a photo by using the HP Director software that you installed with your HP Officejet. Using the HP Director, you can easily make 4 by 6 inch (10 by 15 cm) borderless Number of Copies appears in the top line of the display. reference guide 23 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 34
set a large number of copies. 4 Press Start Black or Start Color. If you are copying a stack of originals in the automatic document feeder, the HP Officejet makes multiple copies of a single page before copying the next page. You will need to sort and staple the copies yourself. In this example, the - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 35
Defaults Copy Paper Size* Legal Letter A4 4 x 6 inch *The paper sizes available vary by country/region. 4 Press until Letter or A4 appears, as appropriate. reference guide 25 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 36
Start Color. In order to fit your original within the printable area of the full-size page without changing the proportions of the original, the HP Officejet might leave an uneven amount of white space around the edges of the paper. copy a legal-size document onto letter paper 1 Load the legal - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 37
features 3 Press until Legal > Ltr 72% appears. 4 Press Start Black or Start Color. The HP Officejet reduces the size of your original to fit within the printable area of the letter paper, as shown is the default option. Use Text enhancement to sharpen edges of black text. reference guide 27 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 38
splotchy (not smooth) • Thin, colored objects or lines contain black sections • Horizontal grainy or white bands appear in light- to medium-gray areas copy 28 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 39
Defaults Enhancements Text Photo Mixed None 3 Press until Photo appears. 4 Press Start Color. stop copying ! To stop copying, press Cancel on the front panel. The HP Officejet immediately stops printing and releases the paper. copy reference guide 29 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 40
chapter 3 copy 30 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 41
. To use the scan features, your HP Officejet and computer must be connected and turned on. The HP Officejet software must also be installed and running on your computer prior to scanning. To verify that the HP Officejet software is running on a Windows PC, look for the hp officejet 5500 series icon - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 42
in another application, send it via e-mail, save it to a file, or print it. For more information about using the HP Gallery, see the onscreen hp photo & imaging help that came with your software. stop scanning ! To stop scanning, press Cancel on the front panel. scan 32 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 43
in memory on page 52 • stop faxing on page 52 To get the most out of your HP Officejet, you should explore the HP Photo & Imaging Director (HP Director) software that comes with your device. Using the HP software, you can do these tasks and more that are not available through the front panel of your - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 44
from memory on page 37 • send a fax using monitor or manual dialing on page 37 • send a manual fax from a telephone on page 38 enable fax confirmation By default, your HP Officejet prints a report only if there is a problem with sending or receiving a fax. A confirmation message indicating whether - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 45
help that came with your software. send a color original or photo fax You can fax a color original or photo from your HP Officejet. When sending a color fax, if your HP Officejet determines that the recipient's fax machine only supports black-and-white faxes, the HP Officejet will send the fax in - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 46
your HP Officejet? You can also create and attach a computer-generated cover page with your fax. It's easy. For more information, see the onscreen hp photo & imaging help that came with your software. send a fax using speed dials You can quickly send a fax from the front panel by using a one-touch - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 47
or one that is currently in progress. ! When the scheduled time is displayed, press Cancel. send a fax from memory Your HP Officejet can scan a 6 Press Start Black. The originals are scanned into memory and sent. send a fax using monitor or manual dialing Monitor dialing allows you to dial guide 37 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 48
: Sending faxes manually is only supported when using the automatic document feeder. 2 Dial the fax number by using the telephone that is connected to your HP Officejet. Note: You must dial the fax number using the connected telephone and not from the front panel of the HP Officejet. 3 Do one of the - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 49
as answering machines and voice mail, see fax setup on page 91. set up the hp officejet to receive faxes automatically or manually Your HP Officejet is set by default to automatically print received faxes. You have the option of receiving faxes manually or automatically. reference guide 39 fax - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 50
also want to set up your HP Officejet to answer fax calls manually if you have a voice mail service through your phone company. For information on receiving faxes manually, see receive a fax manually on page 40. For information on setting up your HP Officejet with other office equipment, such as - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 51
of the HP Officejet but is on the same telephone line, press 1 2 3 on your phone. - If you are currently on the telephone with the sender, instruct them to send. We recommend that you use the Fax Setup Wizard during the HP software installation to set up the fax header; however, you can also set - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 52
Fax Setup Wizard in HP Director software that you installed with your HP Officejet. In addition to manually print system reports as you need them; these reports provide useful system information about your HP Officejet. By default, your HP Officejet is set to print a report only if there is a problem - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 53
manually on page 43 use the fax features generate reports automatically This setting lets you configure your HP Officejet so that it automatically prints error and confirmation reports. Note: If you need printed confirmation each time your faxes are successfully sent, follow these instructions - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 54
you in diagnosing print and alignment problems. For more information, see print one-touch speed-dial buttons on the front panel. We recommend that you use the HP HP Director software. For more information, see the onscreen hp photo & imaging help that came with your software hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 55
This section contains the following topics: • change resolution • change contrast change resolution Resolution affects the transmission speed and quality of faxed documents. The HP Officejet only sends faxes at the highest resolution supported by the receiving fax machine. fax reference guide 45 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 56
appears in the top line of the display. 3 Enter the fax number by using the keypad, press a one-touch speed-dial button, or press Speed Dial until the appropriate speed-dial entry appears. 4 Press Fax until press a button. 6 Press Start Black or Start Color. fax 46 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 57
HP Officejet redials a busy number automatically. When you make changes to the following options, the new setting becomes the default. Review number by using the keypad, press a one-touch speed-dial button, or press Speed Dial number automatically You can set your HP Officejet to redial a busy or an - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 58
chapter 5 1 Press Setup. 2 Do one of the following: - To change the Busy Redial setting, press 4, and fax number for a set period of time. During the period you have Fax Forwarding enabled, your HP Officejet will not print received faxes. You can only forward black-and-white faxes. 1 Press Setup. 2 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 59
the display after a moment. Do one of the following: - Press This setting determines what your HP Officejet does if it receives a so that it fits on one page, if possible. With adjust the volume Your HP Officejet provides three levels for one of the options: Soft, Loud, or Off - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 60
service, use the default ring pattern, which is All Rings. If you connect your HP Officejet to a line with distinctive ringing, have your telephone company assign one setting. Normally the computer software sets the date and time automatically. Note: If your HP Officejet loses power for more than - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 61
Officejet will not receive any more fax calls until the unprinted faxes are printed. To delete all faxes in memory, including the unprinted faxes, turn off your HP Officejet. 1 Press Setup. 2 Press 4, then press 6. This selects Advanced Fax Setup and then Backup Fax Reception. fax reference guide - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 62
fax in order to stop it from printing. Note: All faxes stored in memory will be lost if you turn off the power to your HP Officejet. In order for faxes to be stored in memory, Backup Fax Reception must be enabled. For information, see set backup fax reception on page 51 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 63
that you used to create your document. Windows users 1 Load the input tray with the appropriate paper. Form more information, see load originals and load paper on page 9. 2 From your software application's File menu, select Print. 3 Make sure that you select the HP Officejet to print. If you need to - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 64
You can customize the print settings of the HP Officejet to handle nearly any print task. Windows users If you want to change print settings, you printer is the HP Officejet. 2 Click Properties, Options, Printer Setup, or Printer (the option names are different depending on your software application - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 65
users portable document format) file. The HP Officejet does not support PostScript printing. ! Select the to adjust the amount of ink you want to use in HP Officejet prints any pages it has already started printing and then cancels the remainder of the job. This can take a few moments. reference guide - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 66
chapter 6 print 56 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 67
table lists the print cartridges that are compatible with your HP Officejet. Use this information to determine which print cartridge to order. print cartridges HP black inkjet print cartridge HP tri-color inkjet print cartridge hp reorder number #56, 19 ml black print cartridge #57, 17 ml color - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 68
chapter 7 order supplies 58 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 69
to remove surface dust and ensure that your copies and scans remain clear. You might also want to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping your HP Officejet in top working condition. Perform these simple maintenance procedures - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 70
the ink levels on page 61 • print a self-test report on page 61 • handle the print cartridges on page 62 • replace the print cartridges on page 63 • align the print cartridges on page 65 • clean the print cartridges on page 67 • clean the print cartridge contacts on page 68 60 hp officejet 5500 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 71
, and the choose Maintain Printer. 2 If the Select Printer dialog box opens, select your HP Officejet, and then click Utilities. 3 From the list, select Ink Level. The estimated ink levels appear for the print cartridges. print a self-test report If you are experiencing problems with printing, print - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 72
print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridge. Ink nozzles under tape Copper contacts Plastic tape with pink pull tab (must be removed) Do not touch the copper contacts or the ink nozzles 62 hp officejet 5500 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 73
door The print carriage moves into view. 2 After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of its slot. maintain your hp officejet Note: It is normal to see ink buildup in the print cartridge slots. reference guide 63 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 74
the pull tab. maintain your hp officejet Caution! Do not touch the copper contacts or ink nozzles. Once you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. 4 Hold the black print cartridge with the HP label on top. Slide the - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 75
print cartridge, the HP Officejet will not prompt you to align the print cartridges. to align the print cartridges from the front panel 1 To align the print cartridges when prompted, press OK. The HP Officejet prints an alignment page. 2 Otherwise, you can align the print cartridges manually from - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 76
, use the hp director software to do more with your hp officejet on page 4. 2 For Windows users, do the following: a. Choose Settings, choose Print Settings, and then choose Printer Toolbox. b. Click the Device Services tab. c. Click Align the Print Cartridges. The HP Officejet prints an alignment - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 77
page is facing the left side of the HP Officejet. Top of alignment page maintain your hp officejet 5 Press OK. When "Alignment Complete" appears on the front panel display, alignment is complete. Recycle or discard the alignment page. clean the print cartridges Use this feature when the Self-Test - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 78
the carriage stops moving, unplug the power cord from the back of the HP Officejet. 3 Push down on the top of the print cartridge to release it, and then pull it toward you out of its slot. 4 Inspect the print cartridge contacts for ink and debris buildup. 5 Dip a clean foam rubber swab or lint-free - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 79
restore the original factory settings to what they were when you purchased your HP Officejet. Note: Restoring the factory defaults will not change the date information you set, nor will it affect any changes you made to scan settings and the language and country/region settings. You can perform this - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 80
-maintenance sounds During the life of your product you might hear various mechanical sounds. This is a normal part of your device's self-maintenance. maintain your hp officejet 70 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 81
get help from the following HP website: www.hp.com/support This website offers technical support, drivers, supplies, and ordering information. hp customer support Software programs from other companies might be included with your HP Officejet. If you experience problems with any of those programs - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 82
are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of your HP Officejet, as it appears on the front panel, available. b. Have your service ID and serial number ready. To display your service ID and serial number - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 83
hp officejet 5500 series support country/region hp technical support country/region hp technical support Bolivia 800-100247 New Zealand 0800 441 147 Brazil (Grande São Paulo) ( 380-44) 490-3520 Italy +39 848 800 871 United Arab Emirates 800 4910 hp officejet support reference guide 73 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 84
. Failure to do so might damage your HP Officejet. 4 Place the print cartridges in an airtight bag so they will not dry out, and put them aside. Do not send them with the HP Officejet, unless instructed to by the HP customer support call agent. 5 Close the print-carriage access door and wait - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 85
HP Officejet software, a copy of the printed Reference Guide, a Setup Poster, or other customer-replaceable parts, do one of the following: • In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836). • Outside of this country/region, go to this website: www.hp.com/support hp officejet support - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 86
chapter 9 hp officejet support 76 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 87
hp officejet for service on page 78 • hewlett-packard limited global warranty statement on page 78 duration of limited warranty Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (print cartridges): Until the HP ink - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 88
a list of international Customer Support numbers. returning your hp officejet for service Before returning your HP Officejet for service, you must call HP Customer Support. See hp customer support on page 71 for steps to take before calling Customer Support. hewlett-packard limited global warranty - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 89
FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS. warranty information reference guide 79 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 90
chapter 10 warranty information 80 hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 91
your HP Officejet are provided in this section. This section contains the following topics: • paper specifications on page 81 • fax specifications on page 83 • scan capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. 81 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 92
mm) 0.13 inches (3.2 mm) 0.07 inches (1.8 mm) 0.46 inches (11.7 mm) 0.13 inches (3.2 mm) 0.13 inches (3.2 mm) 1 This margin is not Officejet compatible; however, the total writing area is compatible. The writing area is offset from center by 0.21 inches (5.4 mm), which causes asymmetric top - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 93
pages or higher resolution take longer and use more memory • Ring detect with automatic fax/answering machine switching scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Contact image sensor (CIS) • Twain-compliant interface - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 94
plastics on page 85 • material safety data sheets on page 85 • recycling program on page 85 • hp inkjet supplies recycling program on page 85 protecting the environment Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 95
cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html regulatory notices The HP Officejet to users in Canada on page 88 • notice to users in the European Economic Area on page 88 • notice to users of the - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 96
. Too many devices on one line may result in failure service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual described in the software. FCC statement The to the attention of users of this product. Declaration hp officejet 5500 series - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 97
the instructions, user is encouraged to try to correct the interference by one Hewlett-Packard Company, San Diego, (858) 655-4100. The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems to users Users - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 98
Hewlett-Packard Company if additional product support event of problems, you users of the German telephone network This HP fax product is designed to connect only to the analogue public-switched telephone network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP Officejet - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 99
nach DIN 45635 T. 19 declaration of conformity (European Union) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community. notice - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 100
's name and address: Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA Regulatory model number: SDGOB-0302 Declares that the product: Product name: HP Officejet 5500 Series (Q3434A) Model number(s): 5510 (Q3435A), 5510xi (Q3436A), 5510v (Q3437A), 5505 (Q3438A - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 101
you will learn how to set up your HP Officejet so that faxing works successfully with any equipment and services you might already have on the same telephone line as your HP Officejet. This section contains the following topics: • how to tell if the instructions in this chapter apply to you on page - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 102
to this service, each number will have a different ring pattern-for example, single, double, and triple rings. You might assign one phone number with a single ring to your voice calls, and another phone number with double rings to your fax calls. This allows you-and your HP Officejet-to tell - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 103
answers to the previous questions, and then see faxing from a DSL line on page 106 for instructions on how to connect the DSL filter. Caution! If you have a DSL line and you do not connect a DSL filter, you will not be able to send and receive faxes with your HP Officejet. reference guide 93 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 104
your HP Officejet, you are ready to choose the best setup case for your office. From the first column in the following table, choose the combination of equipment and services applicable to your office setting. Then look up the appropriate setup case in the second column. Step-by-step instructions - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 105
your HP Officejet Telephone wall jack Back view of the HP Officejet 1 Using the phone cord supplied in the box with your HP Officejet, connect one end answering on page 39. how your hp officejet will answer fax calls When the phone rings, your HP Officejet will answer automatically after the number - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 106
on the same line If you subscribe to a distinctive ring service through your phone company that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, connect your HP Officejet as described in this section. Use the phone cord supplied in the box with your - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 107
HP Officejet Telephone wall jack Back view of the HP Officejet Telephone 1 Using the phone cord supplied in the box with your HP Officejet, connect one or manually. how to answer fax calls automatically The HP Officejet is to automatically receive faxes. Your HP Officejet will not be able to - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 108
person to incoming fax calls or your HP Officejet cannot receive faxes. Before you can answer fax calls manually, you must change the Rings to "2-EXT" on the back of your HP Officejet. 3 Using the phone cord supplied in the box with your HP Officejet, connect one end to your telephone wall jack, then - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 109
software, your HP Officejet will HP Officejet. 2 Find the phone cord that connects from the back of your computer (your PC modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled "2-EXT" on the back of your HP Officejet. reference guide - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 110
the auto fax receive setting in your PC modem software, your HP Officejet will not be able to receive faxes. Now you need to decide how you want to answer fax calls: automatically or manually. how to answer fax calls automatically The HP Officejet is factory-set to answer all calls automatically - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 111
HP Officejet. Caution! If you do not connect your answering machine directly to your HP Officejet HP Officejet. 3 Using the phone cord supplied in the box with your HP Officejet, connect one setting on your HP Officejet to 6 rings. For information hp officejet will answer fax calls You set the HP Officejet - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 112
from the telephone wall jack, and connect it to the "out" port on the back of your PC modem. This allows a direct connection between the HP Officejet and your answering machine, even though the PC modem is connected first in line. Caution! If you do not connect your answering machine in this - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 113
in your PC modem software, your HP Officejet will not be able service through your phone company, connect your HP Officejet as described in this section. Note: The HP Officejet cannot receive faxes automatically if you have a voice mail service, so you must be available to respond in person (manually - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 114
HP Officejet fax setup Telephone wall jack Back view of the HP Officejet Telephone 1 Using the phone cord supplied in the box with your HP Officejet, connect one instructions in set up the hp officejet to receive faxes automatically or manually on page 39. how to answer fax calls manually You - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 115
! If you do not turn off the auto fax receive setting in your modem software, your HP Officejet will not be able to receive faxes. 6 Change the Auto Answer setting to Off using the instructions in set up the hp officejet to receive faxes automatically or manually on page 39. reference guide 105 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 116
phone, see receive a fax manually on page 40. faxing from a DSL line If you have a digital subscriber line (DSL) service through your phone company, use the instructions in this section to connect a DSL filter between the telephone wall jack and your HP Officejet. This filter removes the digital - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 117
Windows) HP Instant Share is easy to use with your HP Officejet 5500 Series (HP Officejet)-simply: 1 Scan an image using your HP Officejet and send it to the HP Photo & Imaging Gallery (HP Gallery) software. Note: The HP Gallery is a part of the HP Director software that comes with your HP Officejet - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 118
use the HP Instant Share e-mail service. For more information on using the HP Director, see the onscreen hp photo & imaging help that came with your software. 1 Open the HP Director. 2 From the HP Director, click HP Gallery. The HP Photo & Imaging Gallery appears. 3 Select a photo or scanned image - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 119
HP Photo and Imaging Gallery. 4 Press Start Black or Start Color. The HP Officejet sends the scan to the HP Photo and Imaging Gallery, which automatically opens and displays the image. 5 Select the image. If you choose to edit the image, perform the edit before selecting the image. reference guide - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 120
your software. 3 Click E-mail. The e-mail program on your Macintosh opens. You can now send the images as an e-mail attachment by following the prompts on your Macintosh. why should I register with hp instant share (Windows)? With the HP Officejet 5500 Series, HP Instant Share user registration - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 121
on page 124 software and hardware installation troubleshooting If you encounter a software or hardware problem during installation, see the topics below for a possible solution. During a normal installation of the HP Officejet software, the following things occur: • The HP Officejet CD-ROM runs - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 122
in the lower-right corner of the desktop in the Task Tray. Task Tray software installation troubleshooting Use this section to solve any problems you might encounter while installing the HP Officejet software. problem possible cause and solution When I insert the CD- If nothing appears on your - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 123
troubleshooting problem A red X appears on the USB connect prompt possible cause and solution troubleshooting information If a red X appears on the USB connect prompt, follow these steps: 1 Verify that the front panel cover is firmly attached, then unplug the HP Officejet and plug it in again. 2 - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 124
utility provided in the HP Officejet program group. to uninstall from a Windows computer 1 Disconnect your HP Officejet from your computer. 2 On the Windows task bar, click Start, Programs All Programs (XP), Hewlett-Packard, hp officejet 5500 series, uninstall software. 3 Follow the directions on - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 125
troubleshooting troubleshooting information problem possible cause and solution Some of the icons are to uninstall from a Macintosh computer missing in the hp director (continued) 1 Disconnect the HP Officejet from your Macintosh. 2 Double-click the Applications:HP All-in-One Software folder. - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 126
chapter 14 hardware installation troubleshooting Use this section to solve any problems you might encounter while installing the HP Officejet hardware. problem I received a message on the front panel display to attach the front panel cover possible cause and solution This might mean - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 127
troubleshooting troubleshooting information problem possible cause and solution The front panel displays The HP Officejet has been set up with the incorrect language or the wrong language country/region. Usually, you set the language and country/region when you first set up the HP Officejet. - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 128
troubleshooting chapter 14 problem The HP Officejet does not print possible cause and solution First check to see whether the print cartridge is out of ink. To do this, see print a self-test report on page 61. However, before you do this, check the print cartridge to make sure you have properly - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 129
. additional installation troubleshooting help You might want to refer to the Read Me file for more information on possible installation problems. In Windows, you can access the Read Me file from the Start button on the taskbar; select Programs, Hewlett-Packard, HP Officejet 5500 Series, View - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 130
chapter 14 For more information on solving problems you could have while faxing with your HP Officejet, see the hp officejet 5500 series troubleshooting section in the onscreen hp photo & imaging help that came with your software. problem I have difficulties when sending faxes and when - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 131
troubleshooting information problem I have difficulties when sending faxes and when receiving faxes (continued) possible cause and solution • Make sure you have correctly connected the HP Officejet to the telephone wall jack, and correctly connected any additional equipment and services - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 132
voice mail service, see fax setup on page 91. For information on how to receive faxes manually, see set up the hp officejet to receive faxes automatically or manually on page 39. • If you have a PC modem on the same phone line with your HP Officejet, check to make sure that the modem's software is - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 133
troubleshooting troubleshooting information problem possible cause and solution I cannot receive faxes, • but I can send faxes (continued) If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP Officejet is set to All Rings. For - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 134
some of the most common issues associated with your HP Officejet. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 135
C cancel copy, 29 fax, 52 print, 55 scan, 32 scheduled fax, 37 cartridges align, 65 check ink level, 61 clean, 67 clean contacts, 68 handle , 20 text, enhance, 27 washed out original, 27 country setup, 117 customer support, 71 Australia, 74 contact, 71 North America, 72 outside U.S., 72 warranty, - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 136
in Windows, 108 overview, 107 simplified approach, 107 use a scanned image, 108 HP Officejet front panel, 2 maintain, 59 menus, 4 office setup, 91 overview, 1 parts, 1 prepare to ship, 74 return, 78 I icons missing, 114 ink check level, 61 ink cartridge, 117 ink cartridge empty, 118 ink cartridges - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 137
, 115 reinstalling software, 114 replace print cartridges, 63 reports fax, automatic, 43 fax, manual, 43 self-test, 61 reprint faxes in memory, 52 resolution fax, 45 restore factory defaults, 69 index return your HP Officejet, 78 ring, answer pattern, 50 rings to answer fax, 39 S scan, 31 cancel - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 138
, 82 scan specfications, 83 telephone line with multiple numbers, 50 telephone numbers, customer support, 71 text enhance on copies, 27 enter on keypad, 42 time, set, 50 tone dial, 51 troubleshooting fax setup, 119 hardware and software installation, 111 hardware installation, 116 HP Instant Share - HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 139
- HP Officejet 5500 | HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 140
has everything you need to get the most value from your HP Officejet. • Technical Support • Supplies and Ordering Information • Project Tips • Ways to Enhance Your Product www.hp.com/support © 2003 Hewlett-Packard Company Printed on recycled paper. Printed in the U.S.A., Mexico, Germany, Singapore
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