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HP Officejet 5500 HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 84

call in Australia post-warranty, prepare your hp officejet for shipment - scanner

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chapter 9 country/region hp technical support country/region hp technical support Japan 0570 000 511 +81 3 3335 9800 United Kingdom +44 (0) 870 010 4320 Jordan +971 4 883 8454 Venezuela 01-800-4746-8368 Korea +82 1588 3003 Venezuela (Caracas) (502) 207-8488 Kuwait +971 4 883 8454 Vietnam 84-8-823-4530 Lebanon +971 4 883 8454 Yemen +971 4 883 8454 1 This Call Center supports French-speaking customers from the following countries: Morocco, Tunisia, and Algeria. 2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland. call in Australia post-warranty If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-ofwarranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. (Charges and support hours are subject to change without notice.) prepare your hp officejet for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send your HP Officejet in for service, please follow the steps below to avoid further damage to the HP product. Note: When transporting your HP Officejet, make sure that the print cartridges have been removed. Also, make sure you have allowed time for the print carriage to return to the home position, the scanner has returned to its parked position, and the HP Officejet has been properly shut down by pressing the On button. 1 Turn on the HP Officejet. Disregard steps 1 through 6 if your device will not turn on and the print carriage is in the home position. You will not be able to remove the print cartridges. Proceed to step 7. 2 Open the print-carriage access door. The print carriage moves into view. 3 Remove the print cartridges. For information on removing the print cartridges, see replace the print cartridges on page 63. Caution! Remove both print cartridges. Failure to do so might damage your HP Officejet. 4 Place the print cartridges in an airtight bag so they will not dry out, and put them aside. Do not send them with the HP Officejet, unless instructed to by the HP customer support call agent. 5 Close the print-carriage access door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6 Turn off the HP Officejet. hp officejet support 74 hp officejet 5500 series

Section	Page
hp officejet overview	11
the hp officejet 5500 series at a glance	11
front panel overview	12
menu overview	14
use the hp director software to do more with your hp officejet	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original in the automatic document feeder	19
load an original on the glass	21
load an original photo on the glass	22
load paper	22
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set the paper size	27
set the copy paper size	27
set the paper size for receiving a fax	27
avoid jams	28
use the copy features	29
overview	29
increase copy speed or quality	30
change default copy settings	30
copy a two-page black-and-white document	31
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	32
make multiple copies of the same original	33
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	34
copy a legal-size document onto letter paper	36
copy a washed-out original	37
copy a document that has been faxed several times	37
enhance light areas of your copy	38
stop copying	39
use the scan features	41
scan an original	41
stop scanning	42
use the fax features	43
send a fax	44
enable fax confirmation	44
send a basic fax	45
send a color original or photo fax	45
send a fax using speed dials	46
schedule a fax	46
cancel a scheduled fax	47
send a fax from memory	47
send a fax using monitor or manual dialing	47
send a manual fax from a telephone	48
receive a fax	48
set the number of rings before answering	49
set up the hp officejet to receive faxes automatically or manually	49
receive a fax manually	50
poll to receive a fax	51
set the fax header	51
enter text	52
print reports	52
generate reports automatically	53
generate reports manually	53
set up speed dialing	54
create individual speed-dial settings	54
delete speed-dial settings	55
control resolution and contrast	55
change resolution	55
change contrast	56
set fax options	57
set new defaults	57
redial a busy or unanswered number automatically	57
forward faxes to another number	58
edit or cancel fax forwarding	58
use error correction mode	59
set automatic reduction for incoming faxes	59
adjust the volume	59
change the answer ring pattern (distinctive ringing)	60
set the date and time	60
set the paper size	61
set tone or pulse dialing	61
set backup fax reception	61
reprint the faxes in memory	62
stop faxing	62
print from your computer	63
print from a software application	63
Windows users	63
Macintosh users	63
set print options	64
Windows users	64
Macintosh users	65
stop a print job	65
order supplies	67
order media	67
order print cartridges	67
maintain your hp officejet	69
clean the glass	69
clean the lid backing	70
clean the exterior	70
work with print cartridges	70
check the ink levels	71
print a self-test report	71
handle the print cartridges	72
replace the print cartridges	73
align the print cartridges	75
clean the print cartridges	77
clean the print cartridge contacts	78
restore factory defaults	79
set the scroll speed	79
set the prompt delay time	80
self-maintenance sounds	80
hp officejet 5500 series support	81
get support and other information from the Internet	81
hp customer support	81
call in North America during warranty	82
call elsewhere in the world	82
call in Australia post-warranty	84
prepare your hp officejet for shipment	84
hp distribution center	85
warranty information	87
duration of limited warranty	87
warranty service	87
express service	87
warranty upgrades	87
returning your hp officejet for service	88
hewlett-packard limited global warranty statement	88
extent of limited warranty	88
limitations of warranty	89
limitations of liability	89
local law	89
technical information	91
paper specifications	91
paper-tray capacities	91
automatic document feeder paper capacity	92
paper sizes	92
print margin specifications	92
fax specifications	93
scan specifications	93
physical specifications	93
power specifications	93
environmental specifications	94
environmental product stewardship program	94
protecting the environment	94
ozone production	94
energy consumption	94
paper use	95
plastics	95
material safety data sheets	95
recycling program	95
hp inkjet supplies recycling program	95
regulatory notices	95
regulatory model identification number	95
notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	96
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	97
note à l’attention des utilisateurs Canadien/notice to users in Canada	98
notice to users in the European Economic Area	98
notice to users of the German telephone network	98
geräuschemission	99
declaration of conformity (European Union)	99
notice to users in Korea	99
declaration of conformity	100
fax setup	101
how to tell if the instructions in this chapter apply to you	101
how to choose the right fax setup for your office	102
select your fax setup case from this table	104
case A: separate fax line (no voice calls received)	105
how your hp officejet will answer fax calls	105
case B: faxing with a distinctive ring service on the same line	106
how your hp officejet will answer fax calls	106
case C: shared voice/fax line	107
how to answer fax calls automatically	107
how to answer fax calls manually	108
case D: fax line shared with PC modem (no voice calls received)	108
how your hp officejet will answer fax calls	109
case E: shared voice/fax line with PC modem	109
how to answer fax calls automatically	110
how to answer fax calls manually	110
case F: shared voice/fax line with answering machine	110
how your hp officejet will answer fax calls	111
case G: shared voice/fax line with PC modem and answering machine	112
how your hp officejet will answer fax calls	113
case H: shared voice/fax line with voice mail	113
how to answer fax calls manually	114
case I: shared voice/fax line with PC modem and voice mail	114
how to answer fax calls manually	116
faxing from a DSL line	116
hp instant share setup and use	117
use hp instant share in five easy steps (Windows)	117
use a scanned image	118
access hp instant share from the hp director	118
send a photo or image using your hp officejet (Macintosh)	119
use a scanned image	119
access the e-mail option from the hp director	120
why should I register with hp instant share (Windows)?	120
troubleshooting information	121
installation troubleshooting	121
software and hardware installation troubleshooting	121
fax setup troubleshooting	129
hp instant share setup troubleshooting	134
operational troubleshooting	134

Match case Limit results 1 per page

hp officejet 5500 series

chapter 9

hp officejet support

call in Australia post-warranty

If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-

warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also

call 1902 910 910 ($27.50 charged to your phone account) from 9:00A.M. to

5:00 P.M. Monday through Friday. (Charges and support hours are subject to change

without notice.)

prepare your hp officejet for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are

requested to send your HP Officejet in for service, please follow the steps below to avoid

further damage to the HP product.

Note:

When transporting your HP Officejet, make sure that the print cartridges have

been removed. Also, make sure you have allowed time for the print carriage to return

to the home position, the scanner has returned to its parked position, and the

HP Officejet has been properly shut down by pressing the On button.

Turn on the HP Officejet.

Disregard steps 1 through 6 if your device will not turn on and the print carriage is

in the home position. You will not be able to remove the print cartridges. Proceed to

step 7.

Open the print-carriage access door.

The print carriage moves into view.

Remove the print cartridges.

For information on removing the print cartridges, see

replace the print cartridges

page 63.

Caution!

Remove both print cartridges. Failure to do so might damage

your HP Officejet.

Place the print cartridges in an airtight bag so they will not dry out, and put them

aside. Do not send them with the HP Officejet, unless instructed to by the

HP customer support call agent.

Close the print-carriage access door and wait a few minutes for the print carriage to

move back to its home position (on the left side).

Turn off the HP Officejet.

Japan

0570 000 511

+81 3 3335 9800

United Kingdom

+44 (0) 870 010 4320

Jordan

+971 4 883 8454

Venezuela

01-800-4746-8368

Korea

+82 1588 3003

Venezuela (Caracas)

(502) 207-8488

Kuwait

+971 4 883 8454

Vietnam

84-8-823-4530

Lebanon

+971 4 883 8454

Yemen

+971 4 883 8454

1 This Call Center supports French-speaking customers from the following countries: Morocco,

Tunisia, and Algeria.

2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.

country/region

hp technical support

country/region

hp technical support