HP Officejet Pro X476 HP Officejet Pro X476 and X576 - User Guide
HP Officejet Pro X476 Manual
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- HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 1
OFFICEJET PRO X476 AND X576 MFP SERIES User Guide - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 2
- HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 3
HP Officejet Pro X476 and X576 MFP Series User Guide - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 4
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 5
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 6
iv Conventions used in this guide ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 7
basics ...1 Product overview ...2 HP Officejet Pro X476 MFP Series models 2 HP Officejet Pro X576 MFP Series models 3 Environmental features to a network ...30 Supported network protocols 30 Install the product on a wired network 30 Configure IP network settings 31 HP ePrint ...33 Install the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 8
34 Install the software for a wireless product currently on the network 35 Manually connect the product to a wireless network 35 4 Use the product with Windows ...37 Supported operating systems and printer drivers for Windows 37 Select the correct printer driver for Windows 37 HP Universal Print - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 9
supplies 63 HP anticounterfeit website 63 Replacement instructions ...64 Replace the ink cartridges 64 Solve issues with supplies ...66 Check the ink cartridges ...66 Interpret control panel messages for supplies 69 8 Print ...73 Print tasks (Windows) ...73 Open the printer driver with Windows - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 10
paper size with Mac 95 Use watermarks with Mac 95 Use HP ePrint ...95 Use the HP ePrint Mobile Driver ...96 AirPrint ...97 Connect the printer with HP theme for a print job 103 Change the color options 104 Use the HP EasyColor option ...105 Match colors to your computer screen 106 Print fade- - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 11
the paper size and type for copying on special paper 116 software ...139 Cancel a fax ...139 Use fax on a DSL, PBX, or ISDN system 139 Use fax on a VoIP service 140 Fax memory ...141 Delete faxes from memory 141 Send a fax ...141 Receive a fax ...149 Solve fax problems ...150 Fax troubleshooting - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 12
the product ...181 Clean the printhead ...181 Clean the scanner glass strip and platen 181 Clean the document feeder pickup rollers and separation pad 182 Clean the touch screen ...183 Product updates ...183 14 Solve problems ...185 Customer support ...185 Problem-solving checklist ...185 x ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 13
Improve print quality ...203 Use the correct paper type setting in the printer driver 204 Adjust color ...204 Use paper that meets HP specifications 208 Check the ink cartridges 208 Clean ink smears ...210 Clean the printhead ...211 Use the printer driver that best meets your printing needs 211 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 14
You are using a generic printer driver when using a USB connection 224 Appendix A Supplies and accessories ...225 Order parts, accessories, and supplies 225 Part numbers ...225 Appendix B Service and support ...227 Hewlett-Packard limited warranty statement 227 End User License Agreement ...228 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 15
238 Plastics ...238 HP Officejet print supplies ...238 Return and recycling instructions ...239 United States and Puerto Rico 239 Non-U.S. returns ...240 Battery disposal ...240 Printer recycling ...240 Paper ...240 Material restrictions ...240 Disposal of waste equipment by users 241 Electronic - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 16
wired marking for ICTQC Type approved products 251 Additional statements for wireless products 251 FCC compliance statement-United States 251 Notice to users in the US and Canada 252 Australia statement ...252 Brazil ANATEL statement 252 Canadian statements ...252 Japan statement ...253 Korean - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 17
1 Product basics ● Product overview ● Environmental features ● Accessibility features ● Product views ENWW 1 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 18
overview HP Officejet Pro X476 MFP Series models Officejet Pro X476dn models CN460A Officejet Pro X476dw models CN461A Paper handling: Print: ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 19
HP Officejet Pro X576 MFP Series models Officejet Pro X576dw models CN462A Paper handling: ● Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper) Print: ● Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper) ● Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper) ● - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 20
by copying two pages of an original document side-by-side on one sheet of paper. Reduce waste by using recycled paper. Recycle ink cartridges by using the HP Planet Partners return process. Sleep modes and timer options enable this product to quickly go into reduced power states when not printing - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 21
Document feeder output bin 5 Output bin extension 6 Output bin 7 Tray 2 - Main paper tray 8 On/Off button 9 Ink cartridge door 10 Color touch screen control panel 11 USB 2.0 port IMPORTANT: Caution should be taken when moving the printer since tilting at an angle of > 15 degrees could - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 22
Back view 6 1 5 4 2 3 1 Left door (access for clearing jams) 2 Tray 1 (Multi-purpose tray) 3 Power connection 4 Hi-Speed USB 2.0 ports 5 Ethernet port 6 Fax line port 6 Chapter 1 Product basics ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 23
Interface ports 1 2 3 4 1 Fax line port 2 Ethernet port 3 USB Host port accepts USB storage devices for Scan-to-USB and Plug and Print. NOTE: A USB Host port is also located on the front of the product behind the control panel. 4 USB Device port accepts a USB cable from a PC ( - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 24
Serial number and model number location Open the ink cartridge door to view the serial number and product model number label. 8 Chapter 1 Product basics ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 25
Control panel layout Jan 00 00 00:00a 1 Display and touch screen area 2 Help button: provides access to the product help system 3 Right arrow button: moves the cursor to the right or moves the display image to the next screen NOTE: This button illuminates only when the current screen can use - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 26
Jan 00 00 00:00a 1 Web Services button: provides quick access to HP Web Services features, including HP ePrint. HP ePrint is a tool that prints documents button: provides a list of options to help reduce energy and paper consumption. 4 Fax Status button: provides a list of available fax - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 27
8 Status display. When the product is idle, this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display. 9 Fax button: - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 28
. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing paper jams. For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 29
2 Control panel menus ● Copy menu ● Fax menus ● Scan menus ● Apps ● Plug and Print ● Setup Menu Copy menu To access these features, touch the Copy button, from the Control Panel. NOTE: Settings that you change with this menu expire 2 minutes after the last copy completes. Menu item Number of - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 30
* On Off* Tray 1 Tray 2* Tray 3 Text Photo Mixed* None Description Enhances printouts by removing dark edges and fixing page skew problems for black and white copies. Copies both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. Resizes the copy - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 31
per inch and show less detail, but the file size is smaller. Sets the brightness level of the fax. Sets how faxes are sent on paper. Saves any adjusted settings as the new default for the product. Allows the product to scan the entire document before dialing, and it prints an - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 32
Scan menus To open these menus, touch the Scan button. Menu item Computer Sub-menu item Sub-menu item Memory Device Network Folder Email Document Type Resolution Filename PDF Color (Compressed) PDF Color PDF Black JPEG Color JPEG Grayscale TIFF Black 600 dpi* (default resolution for scanning - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 33
Menu item Sub-menu item Paper Size Set as New Defaults Sub-menu item Automatic* Letter (8.5 x 11in.) Legal to this menu as the new defaults. Apps Use the Apps menu to enable Web Services on the product and use HP ePrint and print Apps. Plug and Print Use the Plug and Print menu to print directly - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 34
Answer Rings to Answer Fax Paper Size Fax Sound Volume Dial On* Receive faxes automatically (on) or manually (off). Default setting varies by country When the product receives a call from one of the junk fax numbers, it services with your telephone company. 18 Chapter 2 Control panel menus ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 35
software that came with the product and a computer that is connected to the same network as the product. Advanced Fax Setup Distinctive Ring Ring Pattern Detection All Rings* Single Double Triple Double and Triple If you have distinctive ring phone service on the default paper size (for example - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 36
-menu item Sub-menu item Description Error Correction Mode On* Off The error correction mode allows the sending device to retransmit data if it detects an error signal. Confirm Fax Number On Off* Sets whether the product confirms a fax number before sending. Fax Speed Fast (33600 bps)* Sets - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 37
available on products that support wireless connectivity. For more information, refer to the Product Basics chapter of this user guide. Menu item Sub whether the product's IP setting are configured automatically with DHCP or set manually. Enable or disable the IPv6 protocol on the product. Use this - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 38
Menu item Restore Network Defaults Sub-menu item Legacy Default IP Sub-menu item On Off Description Resets all network configurations to their factory defaults. 22 Chapter 2 Control panel menus ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 39
that have an asterisk (*) indicate the factory default setting. Menu item Digital Solution Setup Wizard Sub-menu item Description Guides you through the steps to set up HP Digital Solutions Device Setup menu In the following table, items that have an asterisk (*) indicate the factory default - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 40
x 11in.) A4 (297 x 210 mm) ... For a complete list of paper sizes, see Supported paper sizes. Default paper type Plain Paper Premium Inkjet ... For a complete list of paper sizes, see Supported paper types and tray capacity. Default Paper Size Letter (8.5 x 11in.) A4 (297 x 210 mm) Select the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 41
any print job that does not specify a type. ... For a complete list of paper sizes, see Supported paper types and tray capacity. Tray Lock is a feature that "locks" a tray so that the only time the printer will draw from that tray is when it is specifically requested. This is useful when putting - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 42
PCL Configuration Form Length Orientation Font Number Font Pitch Font Point Size Symbol Set Append CR to LF Sets the text attributes for the printer control language being used. Print Postscript On Error Off Sets the product to print any postscript errors that occur. 26 Chapter 2 Control panel - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 43
Ink Smear Restore Factory Defaults Description Displays a graph of how much ink has been consumed for each cartridge. Use this feature to clean, adjust, and align the printheads. Follow the on-screen instructions solve print quality problems caused by ink smearing on printed pages. Sets all settings - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 44
about the product. Menu item Printer Status Report Print Quality Report Usage diagnose minor print issues Shows a count of all paper sizes that have passed through the product; lists errors and intermittent failures designed to help you troubleshoot problems. Provides a list of report options that - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 45
instructions. NOTE: If you are installing on a Mac, click the HP Installer icon to install the software. 3. When prompted, select the USB-Connect the printer to the computer using a USB cable option, and then click the Next button. NOTE: A dialog displays warning that Web Services (HP ePrint - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 46
one or more of the following protocols. ● TCP/IP (IPv4 or IPv6) NOTE: While this product can be used over IPv6 networks, a product software installation from the CD is not supported over IPv6 networks. ● LPD Printing ● SLP ● WS-Discovery ● HP - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 47
Printer Status Report [ [ [ [ [ [ [ [ Install the software 1. Quit all programs on the computer. 2. Install the software from the CD. 3. Follow the onscreen instructions similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the HP Embedded Web Server, type the IP address (IPv4) into the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 48
Use the HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change the Advanced Setup menu, and then touch the IPv4 Settings button. 4. Touch the Manual IP Address button 5. Use the numeric keypad to enter the IP address, and - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 49
Advanced Setup menu item. 4. Touch the Link Speed menu. 5. Select one of the following options. Setting Automatic 10T Half 10T Full 100TX Half browser to open the HP Embedded Web Server. 2. Click the HP Web Services tab. 3. Select the option to enable Web Services. ENWW Connect the product to a - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 50
product software, make sure the product is not connected to the network using a ehternet cable. If your wireless router does not support Wi- touch Continue. 3. Use one of these methods to complete the setup: ● Pushbutton: Select the Push Button option and follow the instructions on the control panel - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 51
Install the software from the CD. 3. Follow the on-screen instructions. 4. When prompted, select the Wireless- Connect the printer to your MAC address. The product name will be either HP Officejet Pro X476 MFP Series or HP Officejet Pro X576 MFP Series. 1. From a wireless enabled product, connect - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 52
36 Chapter 3 Connect the product ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 53
for Windows ● Remove the printer driver from Windows ● Supported utilities for Windows Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems: Recommended software installation ● Windows XP (32-bit, Service Pack 2 or higher - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 54
models from a mobile Windows computer HP UPD PCL 6 (This print driver is available for download from www.hp.com/go/upd) ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 55
that gives you instant access to virtually any HP Officejet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 56
settings anywhere else in the printing software, but will be applied if no conflicting command is sent with a print job. You can change most of the print settings here. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 57
. Supported utilities for Windows ● HP Web Jetadmin ● HP Embedded Web Server ● HP ePrint ● HP Wireless Direct Other Windows components and utilities ● HP OfficeJet Scan ● HP Digital Fax ● HP Printer Assistant (available when the product software is installed from CD) ENWW Remove the printer driver - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 58
42 Chapter 4 Use the product with Windows ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 59
later NOTE: See www.hp.com/support for the latest drivers for Mac. NOTE: For Mac OS X 10.6 and later, Intel Core Processor Macs are supported. The HP Officejet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Utility for use with - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 60
and Supplies panel from Print and Fax. HP Utility features Use the HP Utility software to perform the following tasks: ● Obtain information network, obtain network information and open the HP Embedded Web Server. ● Configure the paper type and size for the tray. ● Configure basic fax settings. 44 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 61
control panel have a lower priority than changes made anywhere else. Change printer-driver settings for Mac Change the settings for all print jobs until the software program is closed 1. On the File menu, click the Print button. 2. Change the settings that you want on the various menus. Change - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 62
Remove the printer driver from Mac operating systems You must have administrator rights to remove the software. 1. Open System Preferences. 2. Select Print & Scan. 3. Highlight the product. 4. Click the minus (-) symbol to delete the print queue. Supported utilities for Mac HP Embedded Web Server - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 63
your product, or your product released before the HP drivers that support scanning for your product. ● You have not yet installed the available HP software that includes scanning. ● You are troubleshooting a scanning problem and trying to identify the source of the problem. ENWW Scan with Mac 47 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 64
from the Shared list. The scan interface opens. NOTE: You can click the Show Details button to view settings and options. Solve problems with Mac For information about solving problems with a Mac, see Solve product software problems with Mac on page 222. 48 Chapter 5 Use the product with Mac ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 65
the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types and tray capacity ● Load paper trays ● Configure trays Understand paper use HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 66
. ● Use only glossy or coated paper that is approved for use in inkjet printers. ● Do not use glossy or coated paper designed for use in laser products. Change the printer driver to match the paper type and size in Windows 1. On the File menu in the software program, click Print. 2. Select the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 67
envelopes Size Dimensions Tray 1 Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.4 x 9 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Tray 2 Tray 3 Automatic duplex printing ENWW Supported paper sizes 51 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 68
) 90 x 205 mm (3.5 x 8.1 inches) Table 6-3 Supported cards Size Dimensions Tray 1 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated (Letter &A4) 52 Chapter 6 Paper and print media Tray 2 Tray 2 Tray 2 Tray 3 Tray 3 Tray 3 Automatic duplex printing Automatic duplex printing - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 69
Size Dimensions Labels (Letter and A4) Tray 1 Tray 2 Tray 3 Automatic duplex printing Supported paper types and tray capacity Table 6-6 Tray 1 (multi-purpose) on left side of the product Paper type Weight Capacity1 Every day: ● Unspecified and Plain ● HP EcoSMART Lite ● Light 60-74g - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 70
accessory tray) Paper type Weight Capacity1 Paper orientation ● Unspecified and Plain ● HP EcoSMART Lite 60 to 175 g/m2 (16 to 47 lb) ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Presentation Matte 120g ● Extra Heavy 131-175g ● HP Brochure Matte - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 71
Load paper trays Load Tray 1 (multi-purpose tray on left side of the product) 1. Open Tray 1. 2. Pull out the extension tray. 3. Extend the paper guides fullyand then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 72
at all four corners. Slide the side paper width guides so that they align with the paper-size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. NOTE: Place the paper into the tray with the side to be printed on - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 73
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. Load the document feeder The document feeder holds up to 50 sheets of 75 g/m2 (20 lb bond) paper. CAUTION: To prevent damage to the product, do - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 74
settings to meet your printing needs. Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1. No configuration From the software program, print the is needed, if the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 75
Configure the product Load special paper in Tray 1. Frequently use special paper, such as heavy paper or letterhead, from one tray. Load special paper in Tray 1, and configure the tray for the paper type. Print From the software program print dialog, choose the paper type that matches the special - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 76
60 Chapter 6 Paper and print media ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 77
to change without notice. For the latest User Guide information go to www.hp.com/support. ● Ink cartridge information ● Supplies views ● Manage ink cartridges ● Replacement instructions ● Solve issues with supplies Ink cartridge information Color Cartridge number Standard-capacity replacement - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 78
life. Have a replacement ink cartridge on hand. ● Out of Ink message appears when the ink cartridge is empty. NOTE: Although using the Continue setting allows printing beyond Very Low without replacing the cartridge, the product will shut down before any print problems occur. 62 Chapter - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 79
under the HP warranty and service agreements. HP anticounterfeit website Go to www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is used or counterfeit. HP will help to take steps to resolve the problem. ENWW Manage ink cartridges - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 80
is installed. ● You are experiencing a high number of problems with the ink cartridge. ● The cartridge does not look like it usually does (for example, the packaging differs from HP packaging). Replacement instructions Replace the ink cartridges The product uses four colors and has a different - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 81
the edge of the old ink cartridge and then pull the cartridge straight out to remove it. 4. Remove the new ink cartridge from the packaging. 5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems. ENWW Replacement instructions 65 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 82
into the product. 7. Close the ink cartridge door. 8. Place the old ink cartridge in the box and refer to HP's recycling instructions at http://wwww.hp.com/recycle. Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems, see Improve print quality on page - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 83
cartridge with a genuine HP cartridge. NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge. Interpret the Print - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 84
streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 85
or used cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action Click OK to continue printing or replace with genuine HP cartridge. Genuine HP supply installed Description A genuine HP supply was installed. ENWW Solve issues with supplies - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 86
ink cartridge for this product. Install [color] cartridge Description This message can appear during the initial set up of the product and may also appear after the initial set up of the product has been completed. If this message appears during initial setup, it means one Non-HP ink cartridges - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 87
Recommended action You have a used, but still genuine, HP cartridge installed. No action required. ENWW Solve issues with supplies 71 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 88
72 Chapter 7 Ink cartridges ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 89
) ● Additional print tasks (Mac OS X) ● Use HP ePrint ● Use the HP ePrint Mobile Driver ● AirPrint ● Connect the printer with HP Wireless Direct ● Plug and Print USB Drive printing Print tasks (Windows) The methods to open the print dialog from software programs can vary. The procedures that follow - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 90
Get help for any printing option with Windows 1. Click the Help button to open the online Help. 74 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 91
then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. ENWW Print tasks (Windows) 75 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 92
Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print. 76 Chapter - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 93
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 94
for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 78 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 95
into the trays short edge first. 6. Click the OK button, and then click the OK button on the Paper/Quality tab. The custom page size will appear in the list of paper sizes the next time you open the printer driver. Select the paper type with Windows 1. On the File menu in the software program, click - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 96
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. 80 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 97
Print multiple pages per sheet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks (Windows) 81 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 98
drop-down list. 5. Select the correct Print page borders, Page order, and Orientation options. Select page orientation with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 82 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 99
the software program, click HP EasyColor check box to clear it. 5. In the Color Options area, click the Ink Settings button. 6. Use the sliders to adjust the settings, and then click OK. Print tasks (Mac) Create and use printing presets with Mac Use printing presets to save the current printer driver - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 100
the product from the printer list. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the product from the Printer list. 3. Open - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 101
duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. HP EasyColor option. The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 102
Advanced tab. 4. Expand the Document Options section. 5. Expand the Printer Features section. 6. In the Print All Text as Black drop-down list, select the Enabled option. Print on special paper or labels with Windows 1. On the File menu in the software program, click Print. 86 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 103
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Additional print tasks (Windows) 87 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 104
types that best describes your paper. NOTE: Labels are in the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print the first or last page on different paper with Windows 1. On the File menu in the software program, click Print. 88 Chapter - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 105
2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button. ENWW Additional print tasks (Windows) 89 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 106
5. In the Pages in document area, select either the First or Last option. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button. 90 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 107
are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to fit page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 108
on option, and then select a size from the drop-down list. Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 109
Create a booklet with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Additional print tasks (Windows) 93 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 110
the job that the product is currently processing. If more than one process is running, repeat step one to cancel the other jobs. 2. You can also cancel a print job from a software program or a print queue. ● Software program: Typically, a dialog box appears briefly on the computer screen, allowing - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 111
File menu in the software program, click the Print option. 2. Select a size from the Paper Size drop-down list. 3. Open the Paper/Quality panel. 4. Print button. Resize documents or print on a custom paper size with Mac Mac OS X 10.6 and later Use one of these methods. 1. On the File menu, click - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 112
the product, you need the printer code, which is the segment of the product e-mail address that is before the @ symbol. NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 113
NOTE: Windows .Net 3.5 is installed if you are not using the Add Printer wizard. ● Mac OS X v10.5 and v10.6 NOTE: The HP ePrint Mobile Driver is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 114
From your mobile device, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X576. 5. From your mobile device's print application, confirm your HP printer is the default printer, select print, and then print your document. 98 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 115
the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X576. 5. Install the HP printer software. ● When the Connection Options software screen is shown, select Wireless. ● When the list of detected printers is shown, select your HP printer, and then finish installing. Change - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 116
HP > HP Officejet Pro X576 MFP SeriesPrinter Setup & Software b. Select Connect New Printer. IMPORTANT: Do not select Convert a USB connected printer to wireless. c. When the Connection Options software screen is shown, select Wireless. d. When the list of detected printers is shown, select your HP - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 117
1. Insert the USB drive into the USB port on the front or back of the product. The Plug and Print menu opens. 2. Select a document from the list of documents and folders on the USB device. 3. Touch the Settings button to modify the print settings for the job, if necessary. 4. Touch Start Black or - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 118
102 Chapter 8 Print ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 119
Options tab (Mac) in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor. 4. Select a color theme from - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 120
the printer driver. 1. On the File menu in the software program , click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac). 4. Clear the HP EasyColor check box. 5. Click the Ink - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 121
color settings manually can impact output. HP recommends that ). Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 122
images on the right show the enhancements that result from using the HP EasyColor option. The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 123
handle important documents with confidence. HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these inks provide laser-like color output that - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 124
108 Chapter 9 Color ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 125
10 Copy ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides ENWW 109 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 126
Use copy functions Copy 1. Load the document onto the scanner glass or into the document feeder. CAUTION: When using the document feeder, ensure there are no staples in your document. CAUTION: When performing a copy, ensure the scan lid is closed. 2. From the Home screen, touch the Copy button. 3. - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 127
or Color button to start copying. Copy a multiple-page original 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Black or Color button to start copying. ENWW Use copy - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 128
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 129
Cancel a copy job 1. Touch the Cancel button on the product control panel. NOTE: Use the Cancel button if the current job screen has not timed out. You can also cancel the job from the queue of the status bar. 2. Remove the remaining pages from the document feeder. Reduce or enlarge a copy 1. Load - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 130
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button, and then touch the Collate button to select. 4. Touch the Black or Color button to start copying. Copy settings Check the scanner - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 131
that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 132
, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Tray Selection button. 3. Set the paper size/type as needed for the tray. NOTE: Your settings may be saved as defaults for the tray. 4. Touch the Black or Color button to start copying. Jan 00 00 00:00a 116 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 133
width. Stack the pages so the top edges are even with each other and so the pages have the same width but varying lengths. 1. Load paper into the tray that is large enough for the largest page in the original document. ENWW Copy photos 117 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 134
2. Place one page of the original document face down in the upper left corner of the scanner glass. 3. From the Home screen, touch the Copy button. 4. Touch the Settings button, and then scroll to and touch the Tray Selection button. 5. From the list of paper sizes, touch the name of the paper size - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 135
4. Select the duplexing option that you want to use. For example, to copy a two-sided original with two-sided output, select the 2-Sided to 2Sided option. 5. Touch the Black or Color button to start copying. ENWW Copy on both sides 119 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 136
120 Chapter 10 Copy ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 137
11 Scan ● Use scan functions ● Scan settings ● Scan a photo to USB ENWW 121 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 138
For best scan quality, close scanner lid before you turn on the printer. This will allow the scanner to calibrate. Scan methods Perform scan jobs . Scan an original from HP scanning software Follow the instructions for your operating system. NOTE: Use the HP software to scan documents into editable - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 139
folder for your HP printer. ● Select HP Scan. 3. Select support TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-based programs that support directly into a software program. WIA uses Microsoft software to scan, instead of the HP Scan software. Generally, a software program is WIA - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 140
recognition (OCR) software To import scanned text into your preferred word-processing program for editing, open the HP Scan software and select Pro program, install it from the appropriate software CD, and then follow the instructions in the online Help. Cancel a scan To cancel a scan job, use one - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 141
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution setting is approximately 600 dpi for flatbed scanning and approximately 300 dpi for ADF scanning. Intended use Fax E-mail Edit - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 142
that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 143
Scan a photo to USB 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. Insert a USB storage device into the port on the front or back of the product. 3. From the Home screen, touch the Scan button. 4. Touch the Scan to USB - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 144
128 Chapter 11 Scan ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 145
● Use fax ● Solve fax problems ● Regulatory information and warranties Set on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. . For more information, contact your digital service provider. NOTE: Some countries/regions might require - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 146
of characters for the fax header is 25. Include common localized characters When using the control panel to enter text, or to enter a name for a one-touch key, speed-dial entry, or group-dial entry, touch the 123 button to open a keypad that contains special characters. Use the phone book You - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 147
Use speed dials Create and edit speed-dial entries 1. From the product's Home screen, touch the Fax button. 2. Touch the Speed-Dial Setup menu. 3. Touch the Add/Edit Speed-Dial button. 4. Touch an unassigned number from the list. 5. When prompted, use the keypad to enter a number for the entry, and - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 148
a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50. 132 Chapter 12 Fax ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 149
get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial. 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Setup menu. 4. Scroll to and touch the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 150
as the default setting. 1. From the Home screen, touch the Fax button. 2. Touch the Settings menu. 3. Touch the Lighter/Darker button, and then touch one of the arrows to adjust the slider. Set resolution NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send time and - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 151
touch one of the options. Cover-page templates Several business and personal fax cover-page templates are available in the HP Digital Fax software program or unblock fax numbers NOTE: Faxing blocking is only supported where the caller ID feature is supported. If you do not want to receive faxes from - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 152
the call, the product listens to the call and automatically answers it if it detects fax tones. The default setting for rings-to-answer is five for the U.S. of rings allowed varies by country/region.) One line with two separate numbers and a ring-pattern service One or two rings. (If you have an - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 153
or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on settings are as follows: ● Ring Pattern Detection: Turn off or on the product's ring pattern detection capability. ● All Rings: The product answers - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 154
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray. 1. From the Home screen, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advanced Fax Setup menu. 4. Touch the Automatic Reduction button, and - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 155
software Supported the product modem. Cancel a fax Use these instructions to cancel a single fax that is currently dialing services, but they work with the proper setup and equipment. NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service provider. The HP Officejet - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 156
, it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product will be compatible with digital environments machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 157
Fax memory Fax memory contents are retained when there is a loss of power The product's NEND memory protects against data loss when a power failure occurs. NAND RAM can maintain its data for years without power applied. Delete faxes from memory Use this procedure if you are concerned that someone - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 158
clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 3. From the Home screen, touch the Fax button. 4. Use the keypad to type the fax number. 5. Touch the Start Black or - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 159
Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen, touch the Fax button. 3. On the keypad, touch the Speed-Dial icon. 4. Touch the name of the individual or group entry that you want to use. 5. Touch the Start - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 160
that the fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File menu in - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 161
on the computer. ● The computer operating system is one that this product supports. Send a fax from the software 1. Click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click the product name, and then click HP Printer Assistant. 3. Click the Send a Fax icon to open - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 162
person whose device is in the manual receive mode, you can precede the on the same telephone line as the printer (but through a separate port). 1. . 4. When the recipient answers, instruct the person to start the fax sent automatically at a future time to one or more destinations. After you have - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 163
the fax number or select one from the phone book/speed-dial printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service printer control panel 1. Load your originals. 2. Touch Fax, and then touch Start Black or Start Color. If the printer detects - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 164
the dial tone, enter the number by using the keypad on the printer control panel. 4. Follow any prompts that might occur. TIP: If To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally To send a fax to - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 165
line that receives both fax and telephone calls, and you hear fax tones when you answer the telephone, you can start the receiving process in one of two ways: ● If you are close to the product, press the Start Fax button on the control panel. ● If not, press 1-2-3 in sequence on - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 166
problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem review hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers and software instructions - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 167
the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 168
Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Document feeder door is open. Canceled fax. Description The cover at the top of the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 169
Service button. Touch the Run Fax Test button. This test verifies that the phone cord is connected to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, contact HP. See www.hp.com/support or the support Solve fax problems 153 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 170
of the default of Fine. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Fax storage is you still need more memory, clear faxes from memory. Open the Service menu. In the Fax Service menu, select the Clear Fax Log option. Fax storage is full - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 171
Service menu on the control panel. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. NOTE: This product is not designed to be connected to a digital PBX or VOIP system. Disable Dial Tone Detection - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 172
line. Try a different phone cord. If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. No fax detected. Description The product answered the incoming call but did not detect that a fax machine was calling. Recommended action Allow the product - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 173
Fax logs and reports Use the following instructions to print fax logs and reports: Print individual fax reports 1. From the Home screen, touch the Setup button, and then touch . 1. From the Home screen, touch the Fax button. 2. Touch the Setup button. ENWW Jan 00 00 00:00a Solve fax problems 157 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 174
a fax. If the product detects an error during the transmission to send a fax overseas or receive one from overseas, or if you are change the setting only if you are having trouble sending a fax to or receiving a setting that you want to use. Solve problems sending faxes ● An error message displays - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 175
Select the Off setting. NOTE: Turning off the Error Correction Mode option can reduce image quality. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. No dial tone. ● Make sure that the telephone cord from the product is plugged directly - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 176
● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen, touch the Setup button fax at a later time. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. The No fax answer. - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 177
the Run Fax Test item. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. Document feeder paper jam ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 178
on the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a high-pass panel ● The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or the control panel to set a password. ● If - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 179
● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn d. Open the Dial Prefix menu. e. Select the On setting. ENWW Solve fax problems 163 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 180
prefix. b. Enter the country/region code before dialing the phone number. c. Wait for pauses as you hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when a phone is connected to the product ● Make sure that the telephone is hung up. ● Make sure - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 181
Solve problems receiving faxes ● The fax does not respond ● An error message displays line The fax does not respond Voice mail is available on the fax line ● Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 182
service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter. An error message displays on the control panel The No fax detected If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 183
the Fax Reports menu. c. Select the Fax Activity Log item. ● If the error persists, contact HP. See www.hp.com/support or the support flyer that came in the product box. The Fax storage is full. message appears ● Turn the product will not answer if the memory is full. ENWW Solve fax problems 167 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 184
Sender receives a busy signal A handset is connected to the product ● Make sure the phone is hung up. ● Change the Answer Mode option to match the product setup. a. From the Home screen, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Fax Setup menu. d. Open the Auto Answer - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 185
problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 186
Check the ink cartridges tray used for faxes. NOTE: If the Default Paper Size setting is set to letter, a legal size original prints on two pages. Regulatory information and warranties For regulatory and warranty information, see the HP OfficeJet Pro X476 AND X576 MFP Series Warranty and Legal Guide - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 187
remaining ● Approximate pages remaining ● Part numbers for HP ink cartridges ● Number of pages printed ● Information about ordering new HP ink cartridges and recycling used HP ink cartridges Prints a page that helps solve problems with print quality Shows a count of all paper sizes that have passed - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 188
fax operation, either sent or received. The fax service log prints out the last 40 entries in the hardware device (such as an HP printer) or in firmware, rather than as software that is loaded on a network is no special software to install or configure, but you must have a supported Web browser on - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 189
them manually. IMPORTANT: The cookies that the HP EWS supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product control panel. You can also open the HP EWS from the Windows printer driver. Open the Services - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 190
: Displays current printer status. ● Diagnostic: Provide links to diagnostic tasks. ● ePrint: Displays the status of ePrint connection. ● Fax Status: Displays the five most-recent entries in the fax log. ● Ink Level Status: Displays ink level status. ● Manage: Useful links for managing the HP EWS - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 191
. When Webscan is enabled, anyone with access to the printer can scan whatever is on the scanner glass. ● Scan to Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature. ENWW Use the HP - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 192
HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 193
your investment. HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit www.hp.com/go/webjetadmin and services The HP Embedded Web Server allows the ability to disable unused protocols and services. These protocol and services settings can - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 194
is accessed by HP software. Port 9100 can be enabled or disabled. ● Web Services disable/enable: The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the product - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 195
Service provides the ability to enable Syslog and to specify the server to which the status messages will be sent. Specifying the priority of those status messages is also supported. Certificates The HP Firmware Support of digitally-signed firmware updates eliminates exposure to malicious software by - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 196
Office mode General Office print mode uses less ink, which might extend the life of the cartridge. 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select General Office from the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 197
for those events to take affect. Clean the product Clean the printhead During the printing process, paper, ink, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as ink specks or smearing. This product has a cleaning mode that can - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 198
, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 199
. Do not pour or spray water directly onto the touch screen. Product updates Software and firmware updates and installation instructions for this product are available at www.hp.com/support . Click Support & Drivers, click the operating system, and then select the download for the product. ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 200
184 Chapter 13 Manage and maintain ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 201
and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic information www.hp.com/support Get support for - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 202
Reports menu, and select the Printer Status Report item to print the report. 3. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product. NOTE: Make sure the paper in the tray meets specifications for this product - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 203
. 4. Review and reset the product fax settings. Step 7: Try sending a print job from a computer 1. Use a word-processing program to send a print job to the product. 2. If the job does not print, make sure you selected the correct printer driver. 3. Uninstall and then reinstall the product software - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 204
Tools menu. 3. Scroll to and touch the Restore Factory Defaults button, and then touch the OK button. The product automatically restarts. 188 Chapter 14 Solve problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 205
to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 206
the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multi-purpose tray on the left side of the printer, and then feed sheets manually one at - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 207
Clear jams from the document feeder 1. Turn the product off. 2. Open the document feeder cover. 3. Lift the document feeder roller assembly, and gently pull the jammed paper out. ENWW Clear jams 191 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 208
the document feeder cover. 5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1(Multi-purpose tray) 1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1. NOTE: If the sheet tears, make sure that all - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 209
visible or easily accessible in Tray 1, open the left door to access the jammed sheet. 4. If the paper is still not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 210
if it does not feed. Remove the sheet. 6. Lift the green tab to place the platen back into its operating position. 194 Chapter 14 Solve problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 211
7. Reinstall the duplexer. 8. Close the left door. ENWW Clear jams 195 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 212
the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. 196 Chapter 14 Solve problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 213
Clear jams in optional Tray 3 1. Open Tray 3. 2. Remove the jammed sheet by pulling it to the right and then out of the product. ENWW Clear jams 197 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 214
jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. 198 Chapter 14 Solve problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 215
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. ENWW Clear jams 199 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 216
Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the left door to clear the message. 200 Chapter 14 Solve problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 217
of the sheet, remove the sheet from the product. 3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 218
if it does not feed. Remove the sheet. 5. Lift the green tab to place the platen back into its operating position. 202 Chapter 14 Solve problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 219
can prevent most print-quality problems by following these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color ● Use paper that meets HP specifications ● Check the ink cartridges ● Clean ink smears ● Clean the printhead ● Use the printer driver that best meets your - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 220
type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Ink is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas. Change the paper type and size - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 221
. Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On the File menu in the software program, click the Print item. 2. Click Properties or Preferences (Windows). 3. Click the Color tab (Windows) or Color Options tab (Mac - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 222
● Dry Time ● Saturation ● Black Ink Spread NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 223
7. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. You can also use this option to print draft copies or to save color cartridge life. 8. Click the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 224
the following problems: ● The printing is too light or seems faded in areas. ● Specks of ink are on the printed pages. ● Ink is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports. In addition - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 225
cartridge with a genuine HP cartridge. NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge. Interpret the Print - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 226
streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP. ● If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 227
● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● This driver is available for download at http://www.hp.com/go/upd. ENWW Improve - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 228
older HP Inkjet products ● The best choice for printing from third-party or custom software hp.com/go/upd. Download additional printer drivers from this Web site: http://www.hp.com/go/support. Improve print quality for copies If you encounter print quality problems in copied documents, review - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 229
, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids panel. If the test page prints, there may be a communication problem between the product and the computer you are trying to print from. ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 230
HP software from the CD that came with the product. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of printers hp.com/support . 2. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 231
software tray. 2. Check the control panel for messages. If paper is jammed in the product, clear the jam. The file that you want to print is not listed in the USB Print menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports not support. In - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 232
link and duplex settings for the network ● New software programs might be causing compatibility problems ● The computer or workstation might be set up installed the product using an HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 216 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 233
the following steps: a. Click Start. b. Click All Programs. c. Click HP. d. Click your product. e. Click Update IP Address to open a software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 234
problems wireless radio in the product is turned on. ● The service set identifier (SSID) is correct. Print a configuration page product. Make sure poles, walls, or support columns containing metal or concrete do not printer driver is installed on the computer. ● You have selected the correct printer - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 235
sure the box is checked next to Virtual printer port for USB. b. If you installed the product using the CD installer, or downloaded the fully-featured installer from the HP's web site, you can view or change you have completed the wireless installation. ENWW Solve wireless network problems 219 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 236
the report. 3. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for your computer. 4. the following steps: i. Click Start. ii. Click All Programs. iii. Click HP. iv. Click your product. v. Click Update IP Address to open a problems ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 237
b. Type ping followed by the service set identifier (SSID) for your Problem Solution A printer driver for the product is not visible in the Printer folder Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 238
for the software port. Use one of the HP. installer 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. Solve product software problems with Mac ● The printer driver - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 239
driver is selected. ● You are using a generic printer driver when using a USB connection The printer driver cable. The printer driver does not Printers/ PPDs/Contents/Resources. If necessary, reinstall the software reinstall the software. 4. driver is selected. Software troubleshooting ▲ Make - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 240
Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that cable before you installed the software, you might be using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 241
paper Order genuine HP parts or accessories Order through service or support providers www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. Part numbers Item Part number Ink cartridges CN621A Cartridge number HP 970 CN625A HP 970XL CN622A HP - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 242
NOTE: For information about the yield for the cartridges, see www.hp.com/go/pageyield. Actual yield depends on specific use. Some ink cartridges may not be available in all regions. 226 Appendix A Supplies and accessories ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 243
B Service and support ● Hewlett-Packard limited warranty statement ● End User License Agreement ● OpenSSL ● Customer support Hewlett-Packard limited warranty statement HP PRODUCT HP Officejet Pro X476dn, X476dw, X576dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 244
INSTALL, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR 228 Appendix B Service and support ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 245
product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product ("HP Product"). Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the HP Software for Use. You do not have - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 246
Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP's privacy policy. HP to the terms and conditions set forth in this End User License Agreement, except for provisions which are contrary to - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 247
and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic information www.hp.com/support Get support for - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 248
232 Appendix B Service and support ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 249
C Product specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Acoustic emissions ● Environmental specifications ENWW 233 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 250
Weight HP Officejet Pro X476 521 mm (20.5 inches) 406 mm (16.0 inches) 521 mm (20.5 inches) 23.7 kg (50.0 lb) MFP Series HP Officejet Pro X576 518 and any such damage is not covered under the HP limited warranty and service agreements. Acoustic emissions Table C-2 Acoustic emission levels - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 251
specifications1 (continued) Operating Transporting Tilt 1 Values are subject to change. IMPORTANT: Caution should be taken when moving the printer since tilting at an angle of > 15 degrees could result in ink leakage, especially soon after startup ENWW Environmental specifications 235 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 252
236 Appendix C Product specifications ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 253
● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Officejet print supplies ● Return and recycling instructions ● Paper ● Material restrictions ● Disposal of waste equipment by users ● Electronic Hardware Recycling ● Chemical substances ● Material Safety - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 254
inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP Officejet ink cartridges are recycled properly, processing - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 255
follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP Officejet ink cartridge in its the FedEx label, give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 256
. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Officejet Pro X476 and X576 MFP Series Type Lithium Manganese Dioxide Weight 3.0 g Location On main board User-removable No 240 Appendix D Environmental product stewardship program ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 257
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 258
(MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. 242 Appendix D Environmental product stewardship program ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 259
obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets Visit www - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 260
Restriction on Hazardous Substances statement (Ukraine) 3 2008 № 1057 Restriction on Hazardous Substances statement (Vietnam) "Các sản phẩm của công ty Hewlett-Packard tuân thủ Thông tư 30/2011/TT-BCT quy định tạm thời về giới hạn hàm lượng cho phép của một số hóa chất độc hại trong sản phẩm - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 261
Pro X476 MFP Series, HP Officejet Pro X576 MFP Series, etc.) or product numbers (CN459A, CN463A, CN596A, CV037A etc.). FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 262
printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part the device. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 263
(in English only) either within the product documentation or at the following website: www.hp.com/go/certificates (type the product number in the search field). The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 264
or Hewlett-Packard Company if additional product support is necessary. This equipment has been disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is any product is compatible with all of Telecom's network services. This equipment may not provide for the effective - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 265
instructions product is part of the service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 266
, you should complete the steps described in the software. Telephone Consumer Protection Act (US) The Telephone operate to the user's satisfaction. Before installing this equipment, users should ensure above conditions may not prevent degradation of service in some situations. Repairs to certified - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 267
of the Technical Standard AS/ACIF S008. Notice to users of the German telephone network This HP fax product is designed to connect only to the the TAE N telephone connector plug, provided with the HP All-in-One into the wall socket (TAE 6) code N. This HP fax product can be used as a single device - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 268
not be less than 20 cm ( (8 in)) during normal operation. Notice to users in the US and Canada CAUTION: When using IEEE 802.11a wireless LAN, this to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 269
ámbrica utilizada, revise la etiqueta regulatoria de la impresora. Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 270
that can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners:www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 271
I? ● Connect the product on page 29 ● Use the product with Windows on page 37 ● Use the product with Mac on page 43 ● Paper and print media on page 49 ● Ink cartridges on page 61 ● Print on page 73 ● Color on page 103 ● Copy on page 109 ● Scan on page 121 ● Fax on - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 272
256 Appendix F How do I? ENWW - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 273
HP 63 recycling 63, 238 replacing 64 storage 63 cautions iii change ink cartridge 64 checklist fax troubleshooting 150 clean touch screen 183 cleaning glass 114, 126, 181 paper path 210 printhead /dark settings 115 multiple copies 110 one-touch 110 paper settings 116 photos 117 quality, adjusting - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 274
drivers changing paper types and sizes 50 changing settings (Mac) 45 changing settings (Windows) 39 presets (Mac) 83 settings 39 settings (Mac) 83 settings (Windows) 73 supported from software 144 solve general problems 169 control panel 129 fax troubleshooting checklist 150 faxing from a - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 275
link speed settings 33 loading paper input tray 55 logs, fax error 157 M Mac changing paper types and sizes 95 driver settings 45, 83 faxing 46 HP Utility 44 problems, troubleshooting 222 removing software 46 scanning from TWAIN- compliant software 123 supported operating systems 43 Macintosh resize - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 276
networks, wired installing product 30 non-HP supplies 63 notes iii number of copies, changing 110 O obtaining IP address 30 OCR software 124 online help, control panel 12 online support 185, 231 opening printer drivers (Windows) 73 operating environment, specifications 234 operating systems - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 277
small documents copying 112 software embedded Web server 41 HP Utility 44 installing, USB connections 29 installing, wired networks 31 problems 221 Readiris Pro OCR 124 scanning from TWAIN or WIA 123 sending faxes 144 settings 39, 45 software license agreement 228 supported operating systems 37, 43 - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 278
2 jams, clearing 196, 197 Tray 3 part number 225 trays default paper size 58 jams, clearing 196, 197 locating 5 selecting (Windows) 79 troubleshooting checklist 185 fax error-correction setting 158 faxes 150 jams 189 Mac problems 222 network problems 216 paper feed problems 189 Plug and Print USB - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 279
br> * * This code is hereby placed in the public domain. * * THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS * OR IMPLIED WARRANTIES, (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 280
, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.hmac-sha2-bsd--nos_crypto HMAC-SHA-224/256/384 (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 281
Young should be given attribution as the author of the parts of the library used. This can be in the form "This product includes software written by Tim Hudson ([email protected])" THIS SOFTWARE IS PROVIDED BY LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 282
/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 283
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 284
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER includes software written by Tim Hudson ([email protected]). Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 285
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 286
pubdom--jm_share_folder LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for use the information supplied in this file in the creation of products supporting the Unicode Standard, and to make copies of this file in - HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 287
- HP Officejet Pro X476 | HP Officejet Pro X476 and X576 - User Guide - Page 288
© 2012 Hewlett-Packard Development Company, L.P. www.hp.com
User Guide
OFFICEJET PRO X476 AND X576
MFP SERIES