HP Pro UPS 500 240V HP Power Protector User Guide - Page 127

Troubleshooting, Cannot access HPPP after installation, Cannot con an HPPP Client power source

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Troubleshooting Cannot access HPPP after installation Possible Cause: Other web servers or web-based applications are running on the same port. Action: 1. Be sure to include this port number when browsing to HPPP. For example: http://hostname:4679 https://hostname:4680 where hostname is either a machine name or an IP address. 2. Be sure that no other web servers or web-based applications are running on the same port. 3. Be sure the proper firewall settings are enabled on the server running HPPP. 4. Restart the HPPP service. Cannot configure an HPPP Client power source Symptom: After configuring the power source, the power source status icon does not illuminate green. Possible cause: The edit node information was updated before configuring the power source. Action: 1. Remove the power source node. 2. Select Quick Scan to discover the power source. 3. Configure the power source. 4. Edit the node. HPPP Clients do not appear on the HPPP Administrator Notified Application screen Action: Be sure that the proper firewall settings are enabled on both the HPPP Administrator and Client servers to ensure proper communication. HPPP sends invalid links in email notifications on Linux platforms Possible Cause: The Linux OS host information was not properly updated, so the following invalid link is displayed in HPPP generated emails: http://hostname Troubleshooting 127

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Troubleshooting 127
Troubleshooting
Cannot access HPPP after installation
Possible Cause:
Other web servers or web-based applications are running on the same port.
Action:
1.
Be sure to include this port number when browsing to HPPP. For example:
http://hostname:4679
https://hostname:4680
where
hostname
is either a machine name or an IP address.
2.
Be sure that no other web servers or web-based applications are running on the same port.
3.
Be sure the proper firewall settings are enabled on the server running HPPP.
4.
Restart the HPPP service.
Cannot configure an HPPP Client power source
Symptom:
After configuring the power source, the power source status icon does not illuminate green.
Possible cause:
The edit node information was updated before configuring the power source.
Action:
1.
Remove the power source node.
2.
Select
Quick Scan
to discover the power source.
3.
Configure the power source.
4.
Edit the node.
HPPP Clients do not appear on the HPPP Administrator
Notified Application screen
Action:
Be
sure that the proper firewall settings are enabled on both the HPPP Administrator and Client
servers to ensure proper communication.
HPPP sends invalid links in email notifications on Linux
platforms
Possible Cause:
The Linux OS host information was not properly updated, so the following invalid link is
displayed in HPPP generated emails:
http://hostname