HP ScanJet Enterprise Flow 5000 User Guide

HP ScanJet Enterprise Flow 5000 Manual

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  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 1
    HP Scanjet Enterprise Flow 5000 s3 User Guide
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 3
    12 Load cards into the document input tray 15 Scan documents ...15 Tips on scanning ...15 Scan from the front panel buttons 16 Scan from HP Smart Document Scan Software 16 Scan from ISIS- or TWAIN-compliant scanning software 16 3 Overview of scanning software features 19 Work with scan profiles
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    33 Replace the rollers ...36 5 Troubleshooting ...41 Scanner errors ...42 Basic troubleshooting tips ...43 Scanner installation troubleshooting 44 Check the cables ...44 Uninstall and then reinstall the HP Scanjet drivers and tools 44 Scanner initialization or hardware problems 46 Check the USB
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    53 Scanner buttons are not working correctly 54 Scanner paper path problems 55 Paper jamming, skewing, misfeeds, or multiple-page feeds from the scanner paper path 57 6 Product accessibility and support 59 LCD Reader ...59 Control of the scanner buttons HP limited warranty statement 65 Index ...67
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 6
    vi ENWW
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    1 Product basics This User Guide covers what you need to know about using your product. ● Product features ● Front view ● Front panel ● Back view ● About scan profiles ● Scanner software ● Sleep Mode ENWW 1
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    device enters Sleep Mode after 15 minutes of inactivity ● High content of recyclable components and materials ● ENERGY STAR® qualified Scanning ● Supports single-sided (simplex) and two-sided (duplex) scans ● Support for default and user-defined scan profiles 2 Chapter 1 Product basics ENWW
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    Front view 3 4 2 5 1 1 Document output tray 2 Front panel and LCD 3 Power button 4 Document input tray 5 Document feeder latch ENWW Front view 3
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    2 3 4 5 6 7 4 56 7 Name Tools Cancel Description Opens the HP Scanner Tools Utility where you can perform the following tasks: ● Configure the list of the device front panel ● Create scan profiles that use non-HP scanning software ● Change the device power management settings ● View information
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    scan profile to a scanner button. Once a profile is created, you can use the HP Smart Document Scan Software to: ● Select a profile and start a scan ● Edit a from the Scan Simplex ( ) and Scan Duplex ( ) buttons, use the HP Scanner Tools Utility to: ● Add profiles to the scanner LCD's profile list ●
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    comes with a variety of scanning and document-management programs, including: ● HP Smart Document Scan Software ● HP Scanner Tools Utility ● HP TWAIN ● ISIS HP Smart Document Scan Software HP Smart Document Scan Software guides you through the scanning process. To open the software, doubleclick the
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 13
    HP, point to Scanjet, point to 5000 s3, and then click Scanner Tools Utility. For more information, see the HP Scanner Tools Utility Help. HP TWAIN HP TWAIN between imaging/ scanning hardware and software applications. ISIS drivers provide a consistent interaction with all ISIScompliant scanners.
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    ● To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15 minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list. ● To specify the period of inactivity after which the scanner automatically turns off, select the appropriate value (1 hour,
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    page size, or set the page size to match the width and length of the page that you are scanning. For more information, see the HP Smart Document Scan Software Help. ● The scanner document feeder can process cards that meet the following specifications: Minimum size: Maximum size: 52 mm x 74 mm
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 16
    is smaller than 74 mm (2.9 in) in one dimension (such as business cards), place the pages with the long side parallel to the paper guides. ● To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document in a clear, heavyweight document sleeve no
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 17
    ● When placing a stack of documents into the document input tray, gently place the stack face down in the input tray with the top of the document pointing downward. Do not drop the stack into the input tray and do not tap the top edge of the stack after you have placed the stack in the input tray. ●
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    the arrow and release to extend the input tray extension. b. Slide out the output tray, and then fold out the output tray extension and paper guides. 2. Adjust the paper guides on the document input tray to the width of the documents. Take care not to overtighten the
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 19
    3. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the feeder in one direction, and then fan that same edge in the opposite direction. 4. Align the edges of the documents by resting the side of the stack against a flat surface (
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 20
    loading selection matches the edge you are feeding first to ensure that the scan reflects the orientation of the original document. 6. Verify that the paper guides are aligned with the edges of the stack. 14 Chapter 2 Use the scanner ENWW
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    center the cards, making sure the paper guides touch the edges of the cards. Scan documents The following topics describe how to scan originals using the scanner and the scanner software. ● Tips on scanning ● Scan from the front panel buttons ● Scan from HP Smart Document Scan Software ● Scan from
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    below the list. 3. Click Done to process the scan and send it to the destination defined in the scan profile. For more information, see the HP Smart Document Scan Software Help. Scan from ISIS- or TWAIN-compliant scanning software You can scan an image or document directly into a software program if
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 23
    1. Start the scanning software, and then select the ISIS or TWAIN data source. 2. Select the settings that are appropriate for the documents that you are scanning. 3. Carry out the appropriate actions to complete the scan. For more information, see the online help for the scanning software that you
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 24
    18 Chapter 2 Use the scanner ENWW
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    -feeds Work with scan profiles Scan profiles provide a fast, efficient way to select the settings for frequently performed scanning tasks. ● You can use the HP Smart Document Scan Software to set up and modify profiles. These profiles will populate the scanner LCD profile list. ● You can use the
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 26
    Document Scan Software profile, follow these steps: 1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan Software 3.7, and then click HP Smart Document Scan Software 3.7. NOTE: The version number may be different. 2. Click Create new profile. The Create
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 27
    Button and Command Line for Duplex Button: If your scanning application supports specific command line parameters for scanning, enter them here. 6. When Other application profiles area on the Profiles tab. Import and export HP Smart Document Scan Software scan profiles Profiles can be exported into
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 28
    Import and export TWAIN scan profiles Profiles can be exported to and imported from TWAIN-compliant non-HP software. This allows administrators to set up profiles for a workgroup, users to transfer their profiles from one machine to another, and users to share custom
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 29
    an Extra Long document is 200 dpi. NOTE: Use the ISIS or TWAIN user interface to set the page size when scanning from non-HP applications. Some scanning and destination software might not support all of the page sizes that the scanner accepts. Scan to cloud The Scan to cloud option in
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    scanning with hardware compression The scanner supports multiple levels of JPEG compression to transmission. NOTE: Use the ISIS or TWAIN user interface to control compression when scanning from non-HP software. Filter out color from a document (color dropout) You can filter out a color channel
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    or TWAIN user interface to set crop options when scanning from non-HP scanning software. For information about the auto-crop settings, see the ISIS or TWAIN user interface to set crop options when scanning from non-HP scanning software. For information about the auto-crop settings, see the online
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 32
    online help for the scanning software that you are using. Use the ISIS or TWAIN user interface to automatically detect color when scanning from non-HP scanning software. Scan using text-enhanced black and white mode You can use this feature to enhance the scanned image when scanning black and white
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 33
    1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit Misfeed (multipick) detection check box. For detailed information on this feature and its options, see the HP Smart Document Scan Software Help. NOTE: Use the ISIS or TWAIN user interface to enable multi-feed
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 34
    28 Chapter 3 Overview of scanning software features ENWW
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    This section presents information about how to care for and maintain the scanner. For the latest maintenance information, see www.hp.com/support. ● HP Scanner Tools Utility Maintenance tab ● Order maintenance and scanning supplies ● Clean the scanning strips ● Clean the paper path ● Clean the
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 36
    Clean the scanning strips Clean both strips of glass inside the document feeder periodically, including any time a scanned image has streaks. Lightly dust the small strips of gray reflective material if debris is present. To clean these components, follow these steps: 1. Press the Power ( ) button
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    4. Dry the scanning strips with a dry, soft, lint-free cloth, making sure to wipe the small strips of gray reflective material on each strip. 5. Close the document feeder hatch, reconnect the USB cable and power supply to the scanner, and then press the Power ( ) button to turn on the scanner. ENWW
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 38
    clean the paper path. NOTE: If you experience repeated document jams, clean the rollers. To clean the paper path, follow these steps: 1. Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to tear the cleaning cloth. 2. Remove the cleaning cloth and unfold it
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 39
    Clean the rollers Clean the rollers under the following conditions: ● The HP Scanner Tools Utility indicates that cleaning is needed. ● You experience repeated document jams. ● The document feeder does not pull pages into the paper path. ● The
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 40
    3. On the rear of the open document feeder, raise the feed roller covers to expose the upper feed rollers. 1 2 4. On the front of the open document feeder, squeeze in on the tabs on the roller cover assembly and pull gently forward to expose the upper feed rollers. 1 34 Chapter 4 Care and
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    5. Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened scanner, and then update the scanner maintenance history. a. Press the Tools ( ) button to open the HP Scanner Tools Utility. b. Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and update
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    not help. The roller replacement kit contains rollers and installation instructions. To order the replacement kit, go to www.hp.com/support. NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard service agreements. To replace the rollers, follow these steps
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    3. On the rear of the open document feeder, raise the feed roller covers to expose the upper feed rollers. 1 2 4. Slide each of the feed rollers to the right to free them from their respective pins and set the rollers aside. 5. Replace the feed rollers with the comparable rollers from the roller
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    CAUTION: Make sure to insert the new rollers onto their respective pins, as shown in the previous figure. Insert the medium-sized double roller onto the top pin and slide it to the left. Insert the single roller onto the center pin and slide it to the left. Insert the large double roller onto the
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 45
    8. Remove the front roller. 2 3 1 a. Slide your fingertip behind the roller pin (1) and pull forward to release the pin from its housing (2). b. Slide the roller forward to free it from the pin (3) and set the roller aside. 9. Replace the front roller with the comparable roller from the roller
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    and update the roller replacement history. For more information, see the HP Scanner Tools Utility Help. NOTE: HP recommends that you replace the rollers every 100,000 scans. The HP Scanner Tools Utility can remind you when service is needed, which depends on many conditions and might be sooner than
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 47
    errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 48
    then reinstall the scanner software. 4. If the problem persists, see www.hp.com/support. A document feeder paper jam has been and weight specifications, as specified in the scanner User Guide. 4. Verify that the removable rollers are installed hp.com/support. 42 Chapter 5 Troubleshooting ENWW
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    the computer. If you continue to have problems, it is possible that your HP scanning software, firmware, or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate software, firmware, and driver updates for your scanner. ENWW Basic troubleshooting tips 43
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 50
    , Windows 7, Windows 8) or the Add/Remove tool (Windows XP): ● HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP Smart Document Scan Software (the version may vary depending upon your installation) HP ScanjetPlgin 3. Restart the computer. 44 Chapter 5 Troubleshooting ENWW
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    4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet drivers and tools. 5. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. ENWW Scanner installation troubleshooting 45
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    connected to the scanner. If the problem persists after verifying the above items HP Scanjet drivers and tools: ◦ HP Scanjet Enterprise Flow 5000 s3 ◦ HP Scanjet 5000 s3 ISIS Driver ◦ HP Smart Document Scan Software (the version may vary depending upon your installation) 46 Chapter 5 Troubleshooting
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 53
    power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. If the problem persists after verifying the above items, follow these steps: 1. Press the Power ( ) button to turn off the scanner, and then disconnect
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 54
    www.hp.com/support for HP Scanjet Enterprise Flow 5000 s3 ● HP Scanjet 5000 s3 ISIS Driver ● HP HP Scanning Software CD that came with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. 48 Chapter 5 Troubleshooting
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 55
    Scanner operation problems ● Scanner will not turn on ● Scanner keeps turning off ● The LCD but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. Scanner keeps turning off By default, the scanner will enter Sleep Mode after 15 minutes
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    problems, contact HP support at www.hp.com/support. HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit. 3. On the Scan tab of the Profile Settings dialog box, select Hardware Options. 4. Select the Misfeed (multipick) detection check box. 50 Chapter 5 Troubleshooting
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 57
    in the scanner paper path and make sure the paper width guides are positioned appropriately. Try another scan. ● Clean the scanning quality scan image at a faster scan speed. For more information, see the HP Smart Document Scan Software Help. ● Saving a scanned image to a searchable problems 51
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    the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original. ● If you are scanning a mixed-size stack, make sure to correct images that might have become skewed during the scanning process. 52 Chapter 5 Troubleshooting ENWW
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    the issue lies with the printer. If the second scan has the same problem, try scanning to a different printer. Vertical colored stripes appear on the are very large, try the following: ● Most scanning software, including HP Smart Document Scan Software, allows you to select a smaller file size when
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 60
    Events tab. c. Examine the buttons setting for your scanner, ensure that the Take no action option is not selected, and then click OK. 6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at www.hp.com/support. 54 Chapter 5 Troubleshooting ENWW
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 61
    Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from skewed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ENWW Scanner paper path problems 55
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    properly. Please ensure that the paper stack is straight and the guides are against the paper stack. ● The input tray or output then close it, pressing firmly to ensure the hatch is closed. A problem with the scanner hardware might exist. Follow this procedure to test the 5 Troubleshooting ENWW
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 63
    on cleaning the scanner, see the Care and maintenance section of the User Guide. ● Check that the originals are clean and unwrinkled. ● Clean the scanning for any tears or holes in the document. ● Make sure the paper guides touch the edges of the original. Clear jams from the scanner paper path To
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 64
    , staples, or clips) from the paper path. 5. Close the document feeder hatch. 6. Reload the unscanned originals in the document input tray. 7. Resume scanning. 58 Chapter 5 Troubleshooting ENWW
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    6 Product accessibility and support Accessibility options on this scanner include an LCD , follow these steps: 1. On your hard drive, navigate to C:\Program Files\Common Files\HP\Scanjet\, and then to the 5000 s3 directory. 2. To open the program, double-click hplcd.exe. NOTE: The LCD Reader is
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 66
    NOTE: You must have administrative privileges on the computer to change the setting of this check box. 60 Chapter 6 Product accessibility and support ENWW
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    scanner. ● Scanner specifications ● Document feeder specifications ● Environmental specifications ● Regulatory information ● Energy information ● Disposal of Waste Equipment by Users in Private Households in the European Union ● HP limited warranty statement ENWW 61
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 68
    for power supply: 32 Vdc, 1.56 A (1560 mA), 50W Power consumption For power consumption information, see the HP Scanjet Enterprise Flow 5000 s3 regulatory supplement .pdf file on the HP Scanning Software CD. System requirements To view minimum and recommended system requirements, go to www
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 69
    your product is FCLSD-1103. This regulatory number should not be confused with the marketing name (HP Scanjet Enterprise Flow 5000 s3) or product number (L2738A). Energy information HP printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 70
    environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. 64 Chapter 7 Specifications and warranty ENWW
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 71
    warranty statement HP Scanjet Enterprise Flow 5000 s3 scanner Model Asia/Pacific Americas 5000 s3 1 year 1 year Europe/Middle East/ Africa 1 year 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 72
    exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 73
    dropout 24 colored stripes troubleshoot 53 connectivity 2 control support 23 multi-feed detection 26 scan profiles 19 text-enhanced black and white mode 26 feeding problems 55 fragile items, scanning 56 fuzzy images 51 G glass, clean 30 H hardware compression 24 HP paper path cleaning cloth 32 HP
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 74
    LCD 4 LCD problems 50 LCD Reader 59 lines troubleshoot 53 long-page support 23 M maintenance clean paper path 32 clean rollers 33 HP Scanner Tools Utility Maintenance tab 29 manage power settings 49 media jams 57 misfeeds 55 not feeding 55 troubleshoot 55 memory 2 misfeeds troubleshoot 55 multi-feed
  • HP ScanJet Enterprise Flow 5000 | User Guide - Page 75
    cut-off images 57 feeding problems 55 fragile items 56 fuzzy images 51 installation white lines 53 white scans 52 troubleshooting buttons 50 display 50 LCD 50 turn on scanner troubleshoot 49 TWAIN 7 TWAIN-compliant programs scan from 16 two-sided scans troubleshoot 50 U uninstall and reinstall
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    70 Index ENWW
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HP Scanjet Enterprise Flow 5000 s3
User Guide