HP ScanJet Enterprise Flow 5000 User Guide - Page 48

Scanner errors

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Scanner errors For help responding to an error, see the appropriate topics below. Error USB Error Paper Jam Hatch Open Paper Error Hardware Error Description 1. Check the USB connection between the scanner and the computer. 2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. ● Windows 8: Right-click the Start screen, click All apps, scroll to the right until you see the Windows System heading, click Control Panel, click Hardware and Sound, and then click Device Manager. TIP: You can also access Device Manager from the Power User Menu (press + to access this menu). ● Vista, Windows 7: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager. ● Windows XP: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel. 3. If the computer does not recognize the scanner, uninstall and then reinstall the scanner software. 4. If the problem persists, see www.hp.com/support. A document feeder paper jam has been detected. Open the hatch and clear the jam. The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan. The document feeder cannot pick up the paper or there was a misfeed (multipick). Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together, and that there are no pages with attached sticky notes. 3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. Verify that the removable rollers are installed correctly. 5. Replace the stack of originals and try again. A hardware failure occurred. Press the Power ( ) button to turn off the scanner, wait 30 seconds, and then turn on the scanner. If the message is still displayed, see www.hp.com/support. 42 Chapter 5 Troubleshooting ENWW

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Scanner errors
For help responding to an error, see the appropriate topics below.
Error
Description
USB Error
1.
Check the USB connection between the scanner and the computer.
2.
Use the Windows Device Manager tool to verify that the computer recognizes the
scanner.
●
Windows 8:
Right-click the
Start
screen, click
All apps
, scroll to the right
until you see the Windows System heading, click
Control Panel
, click
Hardware and Sound
, and then click
Device Manager
.
TIP:
You can also access Device Manager from the Power User Menu
(press
<WIN>+<X>
to access this menu).
●
Vista, Windows 7:
If you have the categorized Control Panel view, select
Control Panel
, select
Hardware and Sound
, and then select
Device
Manager
. If you have the Classic view, select
Control Panel
, then select
Device Manager
.
●
Windows XP:
The
Windows Device Manager
tool is available on the
Hardware
tab of the
Systems
tool in the
Control Panel
.
3.
If the computer does not recognize the scanner, uninstall and then reinstall the
scanner software.
4.
If the problem persists, see
www.hp.com/
support
.
Paper Jam
A document feeder paper jam has been detected. Open the hatch and clear the jam.
Hatch Open
The hatch on the document feeder is open or not securely latched. Please close the
hatch by pressing until you hear a click, and then rescan.
Paper Error
The document feeder cannot pick up the paper or there was a misfeed (multipick).
Follow these steps to resolve the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck together, and that there
are no pages with attached sticky notes.
3.
Make sure the paper meets the size and weight specifications, as specified in the
scanner User Guide.
4.
Verify that the removable rollers are installed correctly.
5.
Replace the stack of originals and try again.
Hardware Error
A hardware failure occurred. Press the Power (
) button to turn off the scanner, wait 30
seconds, and then turn on the scanner. If the message is still displayed, see
www.hp.com/
support
.
42
Chapter 5
Troubleshooting
ENWW