Home » HP Manuals » Scanners » HP ScanJet Enterprise Flow 5000 » Manual Viewer

HP ScanJet Enterprise Flow 5000 User Guide - Page 47

Troubleshooting

View all HP ScanJet Enterprise Flow 5000 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 47 highlights

5 Troubleshooting This section contains solutions for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that you are using. ENWW 41

Section	Page
Product basics	7
Product features	8
Front view	9
Front panel	10
Back view	11
About scan profiles	11
Scanner software	12
HP Smart Document Scan Software	12
HP Scanner Tools Utility	13
HP TWAIN	13
ISIS	13
Sleep Mode	13
Use the scanner	15
Load originals	15
Document loading tips	15
Load documents	18
Load cards into the document input tray	21
Scan documents	21
Tips on scanning	21
Scan from the front panel buttons	22
Scan from HP Smart Document Scan Software	22
Scan from ISIS- or TWAIN-compliant scanning software	22
Overview of scanning software features	25
Work with scan profiles	25
View profiles	26
Create HP Smart Document Scan Software profiles	26
Create scan profiles that use non-HP scanning software	27
Import and export HP Smart Document Scan Software scan profiles	27
Import and export TWAIN scan profiles	28
Scan long or extra-long documents	29
Scan to cloud	29
Faster scanning with hardware compression	30
Filter out color from a document (color dropout)	30
Automatically detect page size	31
Automatically crop scanned image	31
Automatically crop or pad scanned image to selected page size	31
Automatically detect color	32
Scan using text-enhanced black and white mode	32
Detect multi-feeds	32
Care and maintenance	35
HP Scanner Tools Utility Maintenance tab	35
Order maintenance and scanning supplies	35
Clean the scanning strips	36
Clean the paper path	38
Clean the rollers	39
Replace the rollers	42
Troubleshooting	47
Scanner errors	48
Basic troubleshooting tips	49
Scanner installation troubleshooting	50
Check the cables	50
Uninstall and then reinstall the HP Scanjet drivers and tools	50
Scanner initialization or hardware problems	52
Check the USB connection	52
Check that the scanner has power	53
Reset the scanner	53
The scanner has stopped working correctly	53
Scanner operation problems	55
Scanner will not turn on	55
Scanner keeps turning off	55
The LCD is having display issues or scanner buttons are not working as expected	56
Scanner does not scan right away	56
Scanner scans only one side of a two-sided page	56
Scanned pages are missing at the scan destination	56
Scanned image is fuzzy	57
Scanned pages are out of order at the scan destination	57
Optimize scanning and task speeds	57
The scan is completely black or completely white	58
Scanned images are not straight	58
Vertical white stripes appear on the printed page	59
Vertical colored stripes appear on the printed page	59
Scan files are too large	59
Scanner buttons are not working correctly	60
Scanner paper path problems	61
Paper jamming, skewing, misfeeds, or multiple-page feeds	61
Scanning fragile originals	62
Paper does not feed from the scanner	62
Originals are curling up in the scanner output tray	62
The bottom of the scanned image is cut off	63
The scanned images have streaks or scratches	63
An item loaded in the scanner jams repeatedly	63
Clear jams from the scanner paper path	63
Product accessibility and support	65
LCD Reader	65
Control of the scanner buttons	65
Specifications and warranty	67
Scanner specifications	68
Document feeder specifications	68
Environmental specifications	69
Regulatory information	69
Energy information	69
Disposal of Waste Equipment by Users in Private Households in the European Union	70
HP limited warranty statement	71