HP Surestore 64 Planning Guide - Page 112

Task 10: Plan Phone Connections

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Task 10: Plan Phone Connections Analog telephone connections are used by service personnel and for access to the HP EFC Server's internal modem. Plan for one or more telephone connections near the HP EFC Server because of the following: • If a field-replaceable unit (FRU) in a managed director fails, the HP EFC Server provides a call-home feature that transmits a message through the server's internal modem connection to a designated support center. • While performing a diagnostic or repair action, a service representative or network administrator at the HP EFC Server may require voice technical support through a telephone connection. • A service representative may need to connect to the HP EFC Server through the external modem to access maintenance and utility functions, check status, and perform other tasks. 98 Task 10: Plan Phone Connections

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98
Task 10: Plan Phone Connections
Task 10: Plan Phone Connections
Analog telephone connections are used by service personnel and for access to the HP EFC
Server
’
s internal modem. Plan for one or more telephone connections near the HP EFC
Server because of the following:
•
If a field-replaceable unit (FRU) in a managed director fails, the HP EFC Server provides
a call-home feature that transmits a message through the server
’
s internal modem
connection to a designated support center.
•
While performing a diagnostic or repair action, a service representative or network
administrator at the HP EFC Server may require voice technical support through a
telephone connection.
•
A service representative may need to connect to the HP EFC Server through the
external modem to access maintenance and utility functions, check status, and perform
other tasks.