HP Z820 HP Z420, Z620, and Z820 Workstation Series User Guide - Page 42

Locating ID labels

Get HP Z820 PDF manuals and user guides View all HP Z820 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 42 highlights

Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for Windows-preinstalled systems only. ● A Service label shows the Build ID and FeatureByte strings, which are needed for system board replacement. In general, these labels can be found in these locations (your computer may look different): ● On the top, rear or bottom of the chassis (tower and desktop configuration) ● On a pull-out card on the side of the display (all-in-one configuration) Figure 6-1 Tower and desktop label locations Figure 6-2 All-in-one label locations 34 Chapter 6 Diagnostics and Minor Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each
computer.
●
All workstations have a serial number (unique for each workstation) and product number. Have
these numbers available when you contact support.
●
The Certificate of Authentication (COA) is used for Windows-preinstalled systems only.
●
A Service label shows the Build ID and FeatureByte strings, which are needed for system board
replacement.
In general, these labels can be found in these locations (your computer may look different):
●
On the top, rear or bottom of the chassis (tower and desktop configuration)
●
On a pull-out card on the side of the display (all-in-one configuration)
Figure 6-1
Tower and desktop label locations
Figure 6-2
All-in-one label locations
34
Chapter 6
Diagnostics and Minor Troubleshooting