HP ap5000 Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale - Page 24

Helpful Hints - part numbers

Get HP ap5000 - All-in-One Point of Sale System PDF manuals and user guides View all HP ap5000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 24 highlights

To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your system when you call. ● Write down the system serial number and product ID number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set or restore the system to its original factory condition in HP Backup and Recovery Manager. NOTE: An external optical drive (not included) and keyboard (not included) are required to complete a restore. CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: ● Check that the system is plugged into a working electrical outlet. ● Check to see that the system is turned on and the green power light is on. ● If the system has a second monitor attached, check to see that the monitor is turned on and the monitor power light is on. ● Check the Power LED on the front of the system to see if it is flashing. The flashing lights are error codes that will help you diagnose the problem. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 19 in this guide for details. ● If there is a keyboard connected to the system, press and hold any key. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds. Then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The system will restart if automatic start on power loss is set in Computer Setup. If it does not restart, press the power button to start the system. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. 18 Quick Setup & Getting Started ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's
online chat feature. Access HP Instant Support Professional Edition at:
go/ispe
.
Access the Business Support Center (BSC) at
go/bizsupport
for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers and
HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your system when you call.
●
Write down the system serial number and product ID number before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set or restore the system to its original factory condition
in HP Backup and Recovery Manager.
NOTE:
An external optical drive (not included) and keyboard (not included) are required to complete
a restore.
CAUTION:
Restoring the system will erase all data on the hard drive. Be sure to back up all data files
before running the restore process.
NOTE:
For sales information and warranty upgrades (HP Care Pack), call your local authorized service
provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the system is plugged into a working electrical outlet.
●
Check to see that the system is turned on and the green power light is on.
●
If the system has a second monitor attached, check to see that the monitor is turned on and the
monitor power light is on.
●
Check the Power LED on the front of the system to see if it is flashing. The flashing lights are error
codes that will help you diagnose the problem. Refer to
Interpreting POST Diagnostic Front Panel
LEDs and Audible Codes
on page
19
in this guide for details.
●
If there is a keyboard connected to the system, press and hold any key. If the system beeps, then
the keyboard should be operating correctly.
●
Check all cable connections for loose connections or incorrect connections.
●
Wake the computer by pressing the power button. If the system remains in suspend mode, shut
down the computer by pressing and holding the power button for at least four seconds. Then press
the power button again to restart the computer. If the system will not shut down, unplug the power
cord, wait a few seconds, then plug it in again. The system will restart if automatic start on power
loss is set in Computer Setup. If it does not restart, press the power button to start the system.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
18
Quick Setup & Getting Started
ENWW