Hoover S3630 Manual - Page 11

4. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below. Problem: Cleaner won't run Possible cause Possible solution • Not "ON"at cleaner. • Turn "ON" at cleaner. • Not "ON"at hand grip. • Turn "ON at hand grip. • Not firmly plugged in. • Plug unit in firmly. • No voltage in wall plug. • Check fuse or breaker. • Blown fuse or tripped breaker. • Replace fuse/reset breaker. Problem: Cleaner suction low Possible cause Possible solution • Bag full. • Replace paper bag. • Blockage in nozzle connector, hose or wands. • Remove blockage. • Secondary filter dirty. • Clean filter. • Bag not opening. • Open bag by pulling folds. • Power set too low/suction regulator open. • Increase power setting/close suction regulator. • Hose not properly connected to cleaner • Ensure hose is properly connected. Problem: Agitator brush roll won't run Possible cause Possible solution • Hose power cord not firmly plugged in. • Plug firmly into receptacle on cleaner base. • Broken or worn belt. • Replace belt. • Floor surface set to "BARE". • Set floor surface to "RUG". Problem: Nozzle won't pick up Possible cause Possible solution • Low cleaner suction. • See section "Cleaner suction low". • Blockage in nozzle connector. • Remove blockage • Agitator brush roll not running. • See section "Agitator brush roll won't run" • Agitator brush roll brushes worn. • Replace brushes. Clearing blockages Low suction or pick up may be due to a blockage in the system. Refer to the following steps to check for blockages, continuing with each step until the blockage is found: 1.Turn cleaner off and disconnect from electrical outlet; then disconnect power nozzle plug and wands from hand grip. 3 - 1 2. Plug cleaner in, turn on, and check hose end for suction. Remove any obstructions. 3. Remove power nozzle from wands and attach wands to hose. Check for suction and remove any blockages. 3 - 2 A 4.Make sure power nozzle plug is disconnected from hand grip. Then check for blockage in nozzle connector (A). Push nozzle connector down to lowest position. Look into nozzle connector and remove any blockage. Full One Year Warranty (Domestic Use) Your HOOVER® appliance is warranted in normal household use, in accordance with the Owner's Manual against original defects in material and workmanship for a period of one full year from date of purchase. This warranty provides, at no cost to you, all labor and parts to place this appliance in correct operating condition during the warranted period. This warranty applies when the appliance is purchased in the United States including its territories and possessions, or in Canada or from a U. S. Military Exchange. Appliances purchased elsewhere are covered by a limited one year warranty which covers the cost of parts only. This warranty does not apply if the appliance is used in a commercial or rental application. Warranty service can only be obtained by presenting the appliance to one of the following authorized warranty service outlets. Proof of purchase will be required before service is rendered. 1. Hoover Factory Service Centers. 2. Hoover Authorized Warranty Service Dealers (Depots). For an automated referral of authorized service outlets in the U.S.A., phone 1-800-944-9200 OR visit The Hoover Company online at www.hoovercompany.com This warranty does not cover pick up delivery, or house calls; however, if you mail your appliance to a Hoover Factory Service Center for warranty service, transportation will be paid one way. While this warranty gives you specific legal rights, you may also have other rights which vary from state to state. If further assistance is needed, or if there are questions concerning this warranty or the availability of warranty service outlets, write or phone the Consumer Response Center, The Hoover Company, 101 East Maple St., North Canton, Ohio 44720. Phone 1330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, 1-800-263-6376. 11