Hotpoint RB790DPWW Owners Manual - Page 31

Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Radiant Cooktops Surface units will not maintain a rolling boil or cooking is not fast enough Surface units do not work properly Scratches (may appear as cracks) on cooktop glass surface Areas of discoloration on the cooktop Plastic melted to the surface Pitting (or indentation) of the cooktop Frequent cycling off and on of surface units Coil Cooktops Possible Causes Improper cookware being used. What To Do • Use pans which are flat and match the diameter of the surface unit selected. A fuse in your home may be blown or the circuit breaker tripped. Cooktop controls improperly set. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Food spillovers not cleaned before next use. Hot surface on a model with o light-colored glass cooktop, Hot cooktop came into contact with plastic placed on the hot cooktop. Hot sugar mixture spilled on the cooktop. Improper cookware being used. • Replacethe fuse or reset the circuit breaker. • Check to see the correct control is set for the surface unit you are using. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use,and use cookware with smooth bottoms. • See the Cleaning the glass cooktop section. • This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. • See the Glass surface potential for permanent damage section in the Cleaning the glass cooktop section. • Call a qualified technician for replacement. • Use only flat cookware to minimize cycling. The surface units are not plugged in solidly, The surface unit controls • With the controls off, check to make sure the surface unit is plugged completely into the receptacle. • Check to see the correct control is set for the surface improperly set. unit you are using. The drip pens are not set securely • With the controls off, check to make sure the drip pan is in the cooktop, in the recess in the cooktop and that the opening in the pan lines up with the receptacle. 31