IBM 84903bu User Manual - Page 77

ServerGuide, problems, Troubleshooting, tables

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Table 2. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error code Description Action I9990650 AC power has been restored. 1. Reseat the power cords. 2. Check for interruption of the external power. 3. Replace the power cords. ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 3. ServerGuide Setup and Installation CD Symptom Action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive. v If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence. v If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. ServeRAID program cannot view all installed drives or the operating system cannot be installed. v Make sure that there are no duplicate IRQ assignments. v Make sure that the hard disk drive is connected correctly. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide Make sure that the operating-system CD is supported by the ServerGuide program. See program will not start the the ServerGuide Setup and Installation CD label for a list of supported operating-system operating-system CD. versions. The operating system cannot be installed; the option is not available. Make sure that the operating-system CD is supported on the server. If the operating system is supported, no logical drive is defined (RAID servers). Run the ServerGuide program and make sure that setup is complete. Troubleshooting tables Use the following tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM xSeries Documentation CD for more detailed troubleshooting information. If you cannot find the problem in these tables, run the diagnostic programs (see "Running the diagnostic programs" in the Problem Determination and Service Guide). If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: Chapter 5. Solving problems 63

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Table
2.
Abbreviated
list
of
POST
error
codes
(continued)
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
I9990650
AC
power
has
been
restored.
1.
Reseat
the
power
cords.
2.
Check
for
interruption
of
the
external
power.
3.
Replace
the
power
cords.
ServerGuide
problems
The
following
table
lists
problem
symptoms
and
suggested
solutions.
Table
3.
ServerGuide
Setup
and
Installation
CD
Symptom
Action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
v
Make
sure
that
the
server
supports
the
ServerGuide
program
and
has
a
startable
(bootable)
CD
or
DVD
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
changed,
make
sure
that
the
CD
or
DVD
drive
is
first
in
the
startup
sequence.
v
If
more
than
one
CD
or
DVD
drive
is
installed,
make
sure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
ServeRAID
program
cannot
view
all
installed
drives
or
the
operating
system
cannot
be
installed.
v
Make
sure
that
there
are
no
duplicate
IRQ
assignments.
v
Make
sure
that
the
hard
disk
drive
is
connected
correctly.
The
operating-system
installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
the
operating-system
CD.
Make
sure
that
the
operating-system
CD
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
operating-system
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
operating-system
CD
is
supported
on
the
server.
If
the
operating
system
is
supported,
no
logical
drive
is
defined
(RAID
servers).
Run
the
ServerGuide
program
and
make
sure
that
setup
is
complete.
Troubleshooting
tables
Use
the
following
tables
to
find
solutions
to
problems
that
have
identifiable
symptoms.
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
xSeries
Documentation
CD
for
more
detailed
troubleshooting
information.
If
you
cannot
find
the
problem
in
these
tables,
run
the
diagnostic
programs
(see
“Running
the
diagnostic
programs”
in
the
Problem
Determination
and
Service
Guide
).
If
you
have
just
added
new
software
or
a
new
optional
device
and
the
server
is
not
working,
complete
the
following
steps
before
using
the
troubleshooting
tables:
Chapter
5.
Solving
problems
63