Insignia NS-32D310NA15 User Manual (English) - Page 80

Roku Streaming Stick

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Problem A retail banner is displayed. Solution • You selected "Retail Mode" when you ran the TV setup wizard. Reset your TV to the factory defaults, then select Home Use Mode on the What is your viewing environment screen. See "Restore settings to the defaults" on page 69. Roku Streaming Stick Problem I cannot see a picture on my TV. I cannot hear sound. Solution • Make sure that your TV is turned on. • Make sure that the Roku Streaming Stick is securely connected to the purple HDMI 2 (MHL) jack. See "Connect a Roku Streaming Stick" on page 22. • Make sure that the you have selected HDMI 2 (Roku) as the video input source. See "Select the video input source" on page 39. • Try adjusting the picture settings on your TV. See "Adjust the TV picture" on page 50. • Make sure that the you have selected HDMI 2 (Roku) as the video input source. See "Select the video input source" on page 39. • If you are using external speakers, a sound bar, or a home theater system, make sure that the audio cables are connected securely. See "Connect external speakers or a sound bar" on page 32. • If you are using external speakers, a sound bar, or a home theater system, make sure that the volume is turned up and not muted. • If you are using external speakers, a sound bar, or a home theater system, make sure that you have selected the correct output mode. • Try adjusting the audio settings on your TV. See "Adjust sound settings" on page 53. NS-32D310NA15 Insignia 32" LED TV Problem Solution I cannot connect to my wireless network. • Make sure that there are no obstructions, like cement walls, between your Roku Streaming Stick and your wireless router. • Make sure that you have selected the correct wireless router name on the "Wireless" screen. • If your network requires a password, make sure that you have entered the correct password. Passwords are case sensitive. • If you have turned off SSID broadcasting on your wireless router, select "My network is not shown" on the "Wireless" screen. • If you are not getting three or more signal-strength bars above your wireless network, adjust the location of your wireless router. I cannot stream Netflix movies through my Roku Streaming Stick. • Make sure that you have a Netflix unlimited streaming membership. Membership is required to instantly watch movies and TV episodes streaming from Netflix. I cannot watch all channels through my Roku Streaming Stick. • Not all channels are available in Canada. www.insigniaproducts.com 75

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75
NS-32D310NA15 Insignia 32" LED TV
www.insigniaproducts.com
Roku Streaming Stick
A retail banner
is displayed.
•
You selected “Retail Mode”
when you ran the TV setup
wizard. Reset your TV to the
factory defaults, then select
Home Use Mode
on the
What is
your viewing environment
screen. See “
Restore settings to
the defaults
” on page
69
.
Problem
Solution
I cannot see a
picture on
my TV.
•
Make sure that your TV is
turned on.
•
Make sure that the Roku
Streaming Stick is securely
connected to the purple
HDMI 2 (MHL)
jack. See
“
Connect a Roku Streaming
Stick
” on page
22
.
•
Make sure that the you have
selected
HDMI 2 (Roku)
as the
video input source. See “
Select
the video input source
” on
page
39
.
•
Try adjusting the picture
settings on your TV. See “
Adjust
the TV picture
” on page
50
.
I cannot hear
sound.
•
Make sure that the you have
selected
HDMI 2 (Roku)
as the
video input source. See “
Select
the video input source
” on
page
39
.
•
If you are using external
speakers, a sound bar, or a
home theater system, make
sure that the audio cables are
connected securely. See
“
Connect external speakers or a
sound bar
” on page
32
.
•
If you are using external
speakers, a sound bar, or a
home theater system, make
sure that the volume is turned
up and not muted.
•
If you are using external
speakers, a sound bar, or a
home theater system, make
sure that you have selected the
correct output mode.
•
Try adjusting the audio settings
on your TV. See “
Adjust sound
settings
” on page
53
.
Problem
Solution
I cannot
connect to my
wireless
network.
•
Make sure that there are no
obstructions, like cement walls,
between your Roku Streaming
Stick and your wireless router.
•
Make sure that you have
selected the correct wireless
router name on the “Wireless”
screen.
•
If your network requires a
password, make sure that you
have entered the correct
password. Passwords are case
sensitive.
•
If you have turned off SSID
broadcasting on your wireless
router, select “My network is not
shown” on the “Wireless”
screen.
•
If you are not getting three or
more signal-strength bars
above your wireless network,
adjust the location of your
wireless router.
I cannot stream
Netflix movies
through my
Roku Streaming
Stick.
•
Make sure that you have a
Netflix unlimited streaming
membership. Membership is
required to instantly watch
movies and TV episodes
streaming from Netflix.
I cannot watch
all channels
through my
Roku Streaming
Stick.
•
Not all channels are available in
Canada.
Problem
Solution