KitchenAid KEBS177SWH Use and Care Guide - Page 30

IF YOU NEED SERVICE OR ASSISTANCE FOLLOW THESE STEPS 1. If your oven should fail to operate, review the following list before calling your dealer. You could save the cost of a service call. • Have instructions in this book been followed? • Has the fuse blown, or is the circuit breaker open? • Is the selector set in correct position? • Is Oven Lock Lever in proper position for cooking (left) or cleaning (right)? • Is AUTO TIME/MANUAL knob in correct position? • Recheck suspected defect. 2. If the problem is not due to one of the above items, first call your dealer or repair service he recommends. • All service should be handled locally by the dealer from whom you purchased the oven or an authorized KitchenAid servicer. 3. In the event you are unable to obtain the name of a local authorized KitchenAid servicer, call KitchenAid Customer Relations, TOLL FREE: 800-422-1230. • A Customer Relations representative can recommend a qualified service company in your area. If you must call or write, please provide: Model Number, Serial Number, Date of Purchase and a complete description of the problem. Write to: Customer Relations Department KitchenAid, Inc. P.O. Box 558 St. Joseph, MI 49085 4. If you are not satisfied with the action taken, contact the Major Appliance Consumer Action Panel. (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry. Contact them only when the dealer, authorized servicer or KitchenAid, Inc., have failed to resolve your problem. Major Appliance Consumer Action Panel 20 North Wacker Drive Chicago, IL 60606 MACAP will in turn inform us of your action. 30