Kodak One / 4MP User Guide - Page 85

The Enable Wireless Connection option in EasyShare software is

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Troubleshooting Problem Camera cannot connect to the expected EasyShare software Cause and/or solution ■ Authentication in EasyShare software is needed the first time connecting. Click the Help button in the Kodak EasyShare software for details. ■ The Enable Wireless Connection option in EasyShare software is not checked. Click the Help button in the Kodak EasyShare software for details. ■ EasyShare software is not running. Open EasyShare software. Once open, you may close the active session, however make sure the Kodak logo appears in your system tray. ■ EasyShare software is not installed. Load the EasyShare software CD that came with the camera or download from the Web (www.kodak.com/go/easysharesw). ■ The camera is connected to the wrong wireless router using the same setting. ■ The EasyShare software is an older version that doesn't support wireless service. Load the software CD that came with the camera, or download the latest software from the Web (www.kodak.com/go/easysharesw). ■ The computer is on a different network. Configure your computer and camera network settings so they match. ■ There is a problem with the network (see above). www.kodak.com/go/support 78

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Troubleshooting
www.kodak.com/go/support
78
Camera cannot
connect to the
expected EasyShare
software
■
Authentication in EasyShare software is needed the first time
connecting. Click the Help button in the Kodak EasyShare
software for details.
■
The Enable Wireless Connection option in EasyShare software is
not checked. Click the Help button in the Kodak EasyShare
software for details.
■
EasyShare software is not running. Open EasyShare software.
Once open, you may close the active session, however make sure
the Kodak logo appears in your system tray.
■
EasyShare software is not installed. Load the EasyShare software
CD that came with the camera or download from the Web
(
www.kodak.com/go/easysharesw
).
■
The camera is connected to the wrong wireless router using the
same setting.
■
The EasyShare software is an older version that doesn’t support
wireless service. Load the software CD that came with the
camera, or download the latest software from the Web
(
www.kodak.com/go/easysharesw
).
■
The computer is on a different network. Configure your computer
and camera network settings so they match.
■
There is a problem with the network (see above).
Problem
Cause and/or solution