Konica Minolta magicolor 3730DN magicolor 3730DN User Guide - Page 136

Solving Problems with Media Misfeeds

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Solving Problems with Media Misfeeds " Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated misfeeds may also happen if you're using unsupported print media. Symptom Cause Solution Several sheets go through the printer together. The front edges of the media are not even. The media is moist from humidity. Remove the media and even up the front edges, then reload it. Remove the moist media and replace it with new, dry media. Media misfeed message stays on. Right side cover needs to be opened and closed again to reset the printer. Open and close the right side cover of the printer again. Some media remains Recheck the media path and make misfed in the printer. sure that you have removed all of the misfed media. Paper is loaded in Tray 1 when the machine was turned on or the front cover was opened and closed. Remove all paper from Tray 1, and then open the right-side cover to check that there is no misfed media. Duplex misfeeds. Unsupported media (wrong size, thickness, type, etc.) is being used. Use KONICA MINOLTA-approved media. Refer to "Media Specifications" on page 4-2. Only plain paper and thick stock, 60- 210 g/m2 (16-55.9 lb) can be autoduplexed. Refer to "Media Specifications" on page 4-2. Make sure that you have not mixed media types in Tray 1 or 2. Do not duplex (double-sided) envelopes, labels, letterhead or postcards, glossy. Media is still being misfed. Recheck the media path inside the duplex option and make sure that you have removed all of the misfed media. Solving Problems with Media Misfeeds 7-21

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Solving Problems with Media Misfeeds
7-21
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked,
repaired, or cleaned. Repeated misfeeds may also happen if you’re
using unsupported print media.
Symptom
Cause
Solution
Several
sheets go
through the
printer
together.
The front edges of
the media are not
even.
Remove the media and even up the
front edges, then reload it.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Media mis-
feed mes-
sage stays
on.
Right side cover
needs to be opened
and closed again to
reset the printer.
Open and close the right side cover of
the printer again.
Some media remains
misfed in the printer.
Recheck the media path and make
sure that you have removed all of the
misfed media.
Paper is loaded in
Tray 1 when the
machine was turned
on or the front cover
was opened and
closed.
Remove all paper from Tray 1, and
then open the right-side cover to check
that there is no misfed media.
Duplex mis-
feeds.
Unsupported media
(wrong size, thick-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. Refer to “Media Specifications”
on page 4-2.
Only plain paper and thick stock, 60–
210 g/m
2
(16–55.9 lb) can be autodu-
plexed. Refer to “Media Specifications”
on page 4-2.
Make sure that you have not mixed
media types in Tray 1 or 2.
Do not duplex (double-sided) enve-
lopes, labels, letterhead or postcards,
glossy.
Media is still being
misfed.
Recheck the media path inside the
duplex option and make sure that you
have removed all of the misfed media.