Konica Minolta magicolor 3730DN magicolor 3730DN User Guide - Page 137

MEDIA JAM, Symptom, Cause, Solution

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Symptom Media is misfeeding. Cause Solution Paper was loaded If paper is loaded into Tray 1 while the into Tray 1 while the machine is printing, a MEDIA JAM machine was printing. error will occur. Remove all paper from Tray 1, and then open the right-side cover to check that there is no misfed media. When loading the second sheet of paper, wait until the first page is completely fed out and the READY indicator lights up in orange before loading paper into Tray 1. The media is not cor- Remove the misfed media and reposirectly positioned in tion the media properly in the tray. the tray. The number of sheets Remove the excess media and reload in the tray exceeds the correct number of sheets in the the maximum tray. allowed. The media guides are Adjust the media guides in the tray to not correctly adjusted match the size of the media. to the media size. Warped or wrinkled Remove the media, smooth it out, and media is loaded in the reload it. If it still misfeeds, do not use tray. that media. The media is moist Remove the moist media and replace it from humidity. with new, dry media. Envelopes are loaded Envelope must be loaded in Tray 1 in Tray 2. only. The recommended Load the label sheets according to the label sheet is facing manufacturer's instructions. the wrong way in Tray 1 or 2. Envelopes are facing Load the envelopes in Tray 1 so the the wrong way in flaps are facing up. Tray 1. 7-22 Solving Problems with Media Misfeeds

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Solving Problems with Media Misfeeds
7-22
Media is
misfeeding.
Paper was loaded
into Tray 1 while the
machine was printing.
If paper is loaded into Tray 1 while the
machine is printing, a
MEDIA JAM
error will occur. Remove all paper from
Tray 1, and then open the right-side
cover to check that there is no misfed
media.
When loading the second sheet of
paper, wait until the first page is com-
pletely fed out and the READY indica-
tor lights up in orange before loading
paper into Tray 1.
The media is not cor-
rectly positioned in
the tray.
Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets
in the tray exceeds
the maximum
allowed.
Remove the excess media and reload
the correct number of sheets in the
tray.
The media guides are
not correctly adjusted
to the media size.
Adjust the media guides in the tray to
match the size of the media.
Warped or wrinkled
media is loaded in the
tray.
Remove the media, smooth it out, and
reload it. If it still misfeeds, do not use
that media.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Envelopes are loaded
in Tray 2.
Envelope must be loaded in Tray 1
only.
The recommended
label sheet is facing
the wrong way in Tray
1 or 2.
Load the label sheets according to the
manufacturer’s instructions.
Envelopes are facing
the wrong way in
Tray 1.
Load the envelopes in Tray 1 so the
flaps are facing up.
Symptom
Cause
Solution