Lenovo ThinkCentre A52 (English) Quick reference guide - Page 78

On-site, Service, Courier, Depot, Customer, Carry-In, Mail-In

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Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement. 2. On-site Service Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center. 3. Courier or Depot Service * You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification. 4. Customer Carry-In or Mail-In Service You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine. 5. CRU and On-site Service This type of Warranty Service is a combination of Type 1 and Type 2 (see above). 6. CRU and Courier or Depot Service This type of Warranty Service is a combination of Type 1 and Type 3 (see above). 7. CRU and Customer Carry-In or Mail-In Service This type of Warranty Service is a combination of Type 1 and Type 4 (see above). 60 Quick Reference

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Lenovo
will
ship
CRUs
to
you
for
you
to
install,
Tier
1
CRUs
are
easy
to
install
whereas
Tier
2
CRUs
require
some
technical
skill
and
tools.
CRU
information
and
replacement
instructions
are
shipped
with
your
Machine
and
are
available
from
Lenovo
at
any
time
on
your
request.
You
may
request
that
a
Service
Provider
install
CRUs,
at
no
additional
charge,
under
the
type
of
warranty
service
designated
for
your
Machine.
Lenovo
specifies
in
the
materials
shipped
with
a
replacement
CRU
whether
a
defective
CRU
must
be
returned.
When
return
is
required,
1)
return
instructions
and
a
container
are
shipped
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
Lenovo
does
not
receive
the
defective
CRU
within
30
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
Your
Service
Provider
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
Lenovo
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
a
designated
service
center.
3.
Courier
or
Depot
Service
*
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
your
Service
Provider.
A
shipping
container
will
be
provided
to
you
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
the
service
center
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
mail
as
your
Service
Provider
specifies
(prepaid
unless
specified
otherwise)
the
failing
Machine
suitably
packaged
to
a
designated
location.
After
the
Machine
has
been
repaired
or
exchanged,
it
will
be
made
available
for
your
collection
or,
for
Mail-in
Service,
the
Machine
will
be
returned
to
you
at
Lenovo’s
expense,
unless
your
Service
Provider
specifies
otherwise.
You
are
responsible
for
the
subsequent
installation
and
verification
of
the
Machine.
5.
CRU
and
On-site
Service
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
2
(see
above).
6.
CRU
and
Courier
or
Depot
Service
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
3
(see
above).
7.
CRU
and
Customer
Carry-In
or
Mail-In
Service
This
type
of
Warranty
Service
is
a
combination
of
Type
1
and
Type
4
(see
above).
60
Quick
Reference