Lexmark 13P0245 User's Guide - Page 42

18 Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. Refer to the Card Stock & Label Guide available on Lexmark's Web site at www.lexmark.com for detailed specifications. See Clearing the paper path, Clearing fuser jams, Clearing image transfer unit jams, or Clearing mailbox jams for more information. See Avoiding jams for information that can help prevent jams from occurring. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the back of the tray or on the multipurpose feeder. Paper frequently jams (continued). Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. See Loading the trays for detailed instructions. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing paper for more information. The Paper Jam message remains after you remove the jammed paper. You have not cleared the entire paper path, or you did not open the door specified by the message to check for jams in this area. Clear paper from the entire paper path, open the door indicated by the operator panel message, clear the jam, and close the door. The printer resumes printing. See Clearing the paper path for more information. The page that jammed does not reprint after you clear the jam. Jam Recovery in the Setup Menu is set to Set Jam Recovery to Auto or On. Off. 40