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Lexmark 13P0245 User's Guide - Page 43

Solving printing problems

UPC - 734646245180

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19 Solving printing problems Symptom The operator panel display is blank or displays only diamonds. Jobs do not print. Cause Solution The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer back on. Performing Self Test appears on the display. When the test is completed, the Ready message is displayed. If the messages do not appear, turn the printer off and call for service. The printer is not ready to receive data. Make sure Ready or Power Saver appears on the display before sending a job to print. Press Go to return the printer to the Ready state. The specified output bin is full. Remove the stack of paper from the output bin, and then press Go. The specified tray is empty. Load paper in the tray. See Loading the trays for detailed instructions. 41

Section	Page
Go back	3
Printer overview	7
Understanding the printer operator panel	9
Operator panel buttons	9
Sending a job to print	11
Canceling a print job	12
Cancel a job from the printer operator panel	12
Cancel a job from the Windows taskbar	12
Cancel a job from a Windows desktop	12
Cancel a job from a Macintosh computer	13
Conserving supplies	14
Holding a job in the printer	15
Printing and deleting held jobs	15
Accessing held jobs from the operator panel	16
Recognizing when format errors occur	16
Repeat Print	17
Reserve Print	17
Verify Print	17
Confidential jobs	17
Paper and specialty media specifications	19
Loading the trays	20
Loading the 500sheet trays	20
Loading the 2000sheet tray	22
Loading the multipurpose feeder	25
Linking trays	27
Linking bins	28
Tips for successful printing	29
Storing paper	29
Storing supplies	29
Avoiding jams	30
Checking an unresponsive printer	31
Understanding jam messages	32
Paper jam messages	33
Solving print quality problems	34
Solving option problems	39
Solving mailbox problems	41
Solving paper feed problems	42
Solving printing problems	43
Calling for service	46
Configuring printer alerts	47
Using the Setup Menu	47
Using MarkVision Professional	47
Using MarkVision Messenger	47
Determining the status of supplies	48
Size Sensing	49
Enabling size sensing	49
Size sensing and tray linking	49
Disabling size sensing	50
Ordering supplies and maintenance items	51
Ordering a fuser	51
Ordering an image transfer unit and transfer roller	51
Ordering a maintenance kit	51
Ordering a print cartridge	51
Recycling used supplies	53
Other maintenance and troubleshooting documents	54
Clearing image transfer unit jams	55
Removing memory and option cards	61
Accessing the printer system board	61
Removing memory cards	62
Removing an option card	63
Removing a hard disk	63
Removing a firmware card	64
Reinstalling the system board access cover	65
Restoring factory default settings	66
Disabling the operator panel menus	67
Enabling the menus	67
Disabling Power Saver	68
Changing menu settings	69
Printing a menu settings page	70
Printing sample fonts	71
Understanding printer messages	72
ActivatingMenu Changes	75
<x>Alignment	75
Bin<x>Full	75
Busy	76
Calibrate<x> LoadPaper	76
CalibratingTray<x>	76
CancellingFax	77
CancellingJob	77
Change<x>	77
Change<x>Invalid Refill	78
Check<device> Connection	78
ClearingJob AccountingStat	78
CloseDoor	79
CloseFinisherDoor	79
CloseTrayXDoor	79
Copying	79
Defragmenting	80
DeleteAllJobs	80
DeletingJobs	80
DisablingMenus	81
DiskCorrupted. Reformat?	81
DiskRecovery x/5 yyy%	81
EnablingMenus	82
EngineWarming	82
EnterPIN: =___	82
Fax<x>	83
FlushingBuffer	83
FormattingDisk	83
FormattingDisk yyy%	83
FormattingFlash	84
HeldJobsmaybe lost	84
HolePunchWasteFull	84
IncorrectMedia	85
Infrared<x>	85
InsertStapleCartridge	85
InsertTray<x>	85
Install<device> orCancelJob	86
InvalidEngineCode	86
Invalid Network<x>Code	86
InvalidStandard NetworkCode	86
ITU/FuserMaint	87
LoadManual	87
LoadStaples	87
LoadTray<x>	88
LocalTalk<x>	88
MenusDisabled	88
NetworkCard Busy	89
Network<x>	89
Network<x>,<y>	89
NoDRAMInstalled	89
NoJobsFound. Retry?	90
NotReady	90
OvrflowBinFull	90
Parallel<x>	90
Performing SelfTest	91
PowerSaver	91
PrinterCalibrating	91
PrintJobson Disk	92
PrintingAlignmentPage	92
Printing DirectoryList	92
Printing FontList	93
PrintingJob AccountingStat	93
PrintingMenu Settings	93
ProgEngineCode	94
ProgSystemCode	94
ProgramFlash	94
ProgrammingDisk	94
ProgrammingErrorP<x>	95
Queuingand DeletingJobs	95
QueuingJobs	95
Ready	96
ReadyHex	96
Reattach <device>	96
RemovePaper <specified bin>	97
Resetting ActiveBin	97
Resetting FuserCntValue	97
Resettingthe Printer	97
RestoreHeld Jobs.Go/Stop?	98
RestoringFactory Defaults	98
Restoring HeldJobxxx/yyy	99
RestoringHeldJobs	99
Serial<x>	99
SetupRequired	100
StaplesLow	100
StdBinFull	100
Supplies	101
Tray<x>Empty	101
Tray<x>Low	101
Tray<x>Missing	102
Tray<x>Not Calibrated	102
<type> in<source>.Go?	102
USB<x>	103
Waiting	103
100–199Service<message>	103
1565EmulError LoadEmulOption	104
2<xx>PaperJam	104
30ITUMissing	104
30<color>Toner Cart Missing	105
31Defective<x>Cartridge	105
33 CalibrationError<x>	105
34ShortPaper	106
35ResSaveOff DeficientMemory	106
37Insufficient CollationArea	107
37Insufficient DefragMemory	107
37Insufficient Memory	108
38MemoryFull	108
39ComplexPage	109
4<x>UnsupportedFirmwareCard	109
51DefectiveFlash	109
52FlashFull	110
53Unformatted Flash	110
54Serial Option<x>Error	110
54 Standard SerialError	110
54Network<x> SoftwareError	111
54StdNetwork SoftwareError	111
54StdParENA ConnectionLost	111
54Par<x>ENA ConnectionLost	111
56Serial Port<x>Disabled	111
56Standard SerialDisabled	111
56Parallel Port<x>Disabled	112
56StdParallel PortDisabled	112
56USBPort<x> Disabled	112
56StandardUSB PortDisabled	112
58TooMany DisksInstalled	113
58TooMany FlashOptions	113
58TooMany TraysAttached	113
59Incompatible <device>	114
61DefectiveDisk	114
62DiskFull	114
63UnformattedDisk	115
64DiskNotSupported	115
64UnsupportedDiskFormat	115
80FuserMaintenance	116
81EngineCode CRCFailure	116
81ITUMaintenance	116
82OilerNearlyExhausted	117
82ReplaceOiler	117
82WasteTonerBottleFull	117
82WasteTonerBottleMissing	118
87Fuser Missing	118
88<color>Toner Low	118
88WasteBottleNearlyFull	119
900–999Service<message>	119
Using printer menus	120
LocalTalk Menu	124
Job Buffering	124
LocalTalk Addr	125
LocalTalk Buffer	125
LocalTalk Name	125
LocalTalk Port	125
LocalTalk Zone	126
NPA Hosts	126
NPA Mode	126
PCL SmartSwitch	127
PS SmartSwitch	127
Job Menu	128
Cancel Fax	128
Cancel Job	128
Confidential Job	129
Held Jobs	129
Print Buffer	130
Reset Active Bin	130
Reset Printer	130
Infrared Menu	131
Infrared Buffer	132
Infrared Port	132
Job Buffering	132
Max Baud Rate	133
NPA Mode	133
PCL SmartSwitch	134
PS SmartSwitch	134
Transmit Delay	135
Window Size	135
Finishing Menu	136
Blank Pages	136
Collation	137
Copies	137
Duplex	137
Duplex Bind	138
Hole Punch	138
Multipage Border	138
Multipage Order	139
Multipage Print	140
Multipage View	140
Offset Pages	140
Separator Sheets	141
Separator Source	141
Staple Job	142
Staple Prime Src	142
Color Menu	143
Color Correction	143
Manual Color	144
Print Mode	145
Print Resolution	145
Toner Darkness	145
Utilities Menu	146
Color Adjust	146
Color Samples	146
Defragment Flash	147
Factory Defaults	147
Format Disk	147
Format Flash	148
Hex Trace	148
Job Acct Stat	148
Print Demo	148
Print Directory	149
Print Fonts	149
Print Menus	149
Print Net <x> Setup	149
USB Menu	150
Job Buffering	150
MAC Binary PS	151
NPA Mode	151
PCL SmartSwitch	151
PS SmartSwitch	152
USB Buffer	152
Supplies Menu	153
<color> Toner	153
Oiler	153
Waste Bottle	154
Setup Menu	155
Alarm Control	155
Auto Continue	156
Display Language	156
Download Target	156
Hole Punch Alarm	157
Jam Recovery	157
Job Accounting	158
Job Acct Limit	158
Page Protect	159
Power Saver	159
Print Area	160
Print Timeout	160
Printer Language	161
Printer Usage	161
Resource Save	161
Staple Alarm	162
Toner Alarm	162
Wait Timeout	163
Serial Menu	164
Baud	165
Data Bits	165
Honor DSR	166
Job Buffering	166
NPA Mode	166
Parity	167
PCL SmartSwitch	167
PS SmartSwitch	168
Robust XON	168
RS-232/RS-422	168
RS-422 Polarity	169
Serial Buffer	169
Serial Protocol	170
PostScript Menu	171
Font Priority	171
Image Smoothing	172
Print PS Error	172
PCL Emul Menu	173
A4 Width	173
Auto CR after LF	174
Auto LF after CR	174
Font Name	174
Font Source	175
Lines per Page	175
Orientation	176
Pitch	176
Point Size	176
Symbol Set	177
Tray Renumber	177
Parallel Menu	178
Advanced Status	178
Honor Init	179
Job Buffering	179
NPA Mode	179
Parallel Buffer	180
Parallel Mode1	180
Parallel Mode2	180
PCL SmartSwitch	181
PS SmartSwitch	181
Protocol	182
Paper Menu	183
Assign Type/Bin	184
Configure Bins	184
Configure MP	185
Custom Types	185
Output Bin	185
Overflow Bin	186
Paper Loading	186
Paper Size	187
Paper Source	187
Paper Texture	188
Paper Type	189
Paper Weight	190
Substitute Size	190
Universal Setup	191
Network Menu	192
Job Buffering	192
MAC Binary PS	193
Network Buffer	193
Network<x> Setup	193
NPA Mode	194
PCL SmartSwitch	194
PS SmartSwitch	195
Std Net Setup	195
Understanding fonts	196
Resident fonts	196
Resident bitmapped fonts	201
Symbol sets	201
Symbol sets for PCL6 emulation	201
Downloadable fonts	201
Euro support	202
Hebrew and Arabic fonts	202
FontVision	202
Notices	203
Edition notice	203
Trademarks	204
Licensing notice	206
Safety information	206
Cautions and warnings	207
Electronic emission notices	207
With a network cable or high-capacity output finisher installed	207
Japanese VCCI notice	208
Without a network cable or high-capacity output finisher installed	208
Japanese VCCI notice	209
The United Kingdom Telecommunications Act 1984	209
Noise emission levels	210
Energy Star	210