Lexmark M3150 User Guide - Page 194
Solving printer problems, The printer is not responding
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Troubleshooting 194 Solving printer problems • "Basic printer problems" on page 194 • "Option problems" on page 196 • "Paper feed problems" on page 199 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Go to step 4. Is the power cord plugged into the printer and a properly grounded electrical outlet? Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Step 4 Check other electrical equipment plugged into the electrical outlet. Does other electrical equipment work? Unplug the other electrical equipment, and then turn on the printer. If the printer does not work, then reconnect the other electrical equipment. Go to step 5. Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted in the correct ports. Are the cables inserted in the correct ports? Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable with the Ethernet port Step 6 Turn on the switch or Go to step 7. Make sure the electrical outlet is not turned off by a switch or breaker. reset the breaker. Is the electrical outlet turned off by a switch or breaker?