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Lexmark M3150 User Guide - Page 225

Solving home screen application problems, An application error has occurred

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Troubleshooting 225 Solving home screen application problems This troubleshooting step applies only to touch‑screen printer models. An application error has occurred Action Yes No Step 1 Go to step 2. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen. • Print a network setup page or the menu settings pages, and then locate the IP address in the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. b Click Settings > Apps > Apps Management > System tab > Log. c From the Filter menu, select an application status. d From the Application menu, select an application, and then click Submit. Does an error message appear in the log? Contact customer support. Step 2 Resolve the error. Is the application working now? The problem is solved. Contact customer support. Embedded Web Server does not open Action Step 1 a Turn on the printer. b Open a Web browser, and then type the printer IP address. c Press Enter. Yes No The problem is solved. Go to step 2. Does the Embedded Web Server open?

Section	Page
Contents	2
Safety information	6
Overview	8
Using this guide	8
Finding information about the printer	8
Selecting a location for the printer	10
Additional printer setup	12
Installing internal options	12
Available internal options	12
Accessing the controller board	12
Installing an optional card	12
Installing a memory card	14
Installing an Internal Solutions Port	16
Installing a printer hard disk	22
Removing a printer hard disk	24
Installing hardware options	26
Installing optional trays	26
Setting up the printer software	27
Installing the printer	27
Adding available options in the print driver	28
Networking	28
Preparing to set up the printer on an Ethernet network	28
Preparing to set up the printer on a wireless network	29
Connecting the printer using the Wireless Setup Wizard	30
Connecting the printer to a wireless network using Wi-Fi Protected Setup	30
Connecting the printer to a wireless network using the Embedded Web Server	31
Verifying printer setup	32
Using M1145	33
Learning about the printer	33
Printer configurations	33
Using the printer control panel	34
Understanding the colors of the Sleep button and indicator lights	35
Attaching cables	35
Accessing the controller board	36
Loading paper and specialty media	37
Setting the paper size and type	37
Configuring Universal paper settings	37
Using the standard bin and paper stop	38
Loading trays	38
Loading the multipurpose feeder	43
Linking and unlinking trays	46
Linking and unlinking trays	46
Creating a custom name for a paper type	47
Assigning a custom paper type	47
Printing	48
Printing a document	48
Printing a document	48
Adjusting toner darkness	48
Printing from a flash drive or mobile device	49
Printing from a flash drive	49
Supported flash drives and file types	50
Printing from a mobile device	51
Printing confidential and other held jobs	51
Storing print jobs in the printer	51
Printing confidential and other held jobs	52
Printing information pages	52
Printing a font sample list	52
Printing a directory list	53
Canceling a print job	53
Canceling a print job from the printer control panel	53
Canceling a print job from the computer	53
Managing the printer	53
Checking the virtual display	53
Configuring supply notifications from the Embedded Web Server	54
Modifying confidential print settings	54
Copying printer settings to other printers	55
Creating a printer control panel PIN	55
Printing a menu settings page	56
Printing a network setup page	56
Checking the status of parts and supplies	56
Checking the status of parts and supplies on the printer control panel	56
Checking the status of parts and supplies from the Embedded Web Server	56
Saving energy	57
Using Eco-mode	57
Reducing printer noise	57
Adjusting Sleep mode	58
Using Hibernate mode	59
Setting Hibernate Timeout	59
Using Schedule Power Modes	60
Adjusting the brightness of the printer display	60
Restoring factory default settings	60
Securing the printer	61
Using the security lock feature	61
Statement of Volatility	61
Erasing volatile memory	62
Erasing non-volatile memory	62
Finding printer security information	62
Using M3150	63
Learning about the printer	63
Printer configurations	63
Using the printer control panel	64
Understanding the colors of the Sleep button and indicator lights	64
Understanding the home screen	65
Using the touch-screen buttons	66
Attaching cables	67
Accessing the controller board	69
Setting up and using the home screen applications	71
Finding the IP address of the computer	71
Finding the IP address of the printer	71
Accessing the Embedded Web Server	71
Customizing the home screen	72
Activating the home screen applications	72
Finding information about the home screen applications	72
Using Background and Idle Screen	72
Setting up Forms and Favorites	73
Understanding Eco-Settings	73
Setting up Remote Operator Panel	74
Exporting and importing a configuration	74
Loading paper and specialty media	75
Setting the paper size and type	75
Configuring Universal paper settings	75
Using the standard bin and paper stop	75
Loading trays	76
Loading the multipurpose feeder	80
Linking and unlinking trays	84
Linking and unlinking trays	84
Creating a custom name for a paper type	85
Assigning a custom paper type	85
Printing	86
Printing forms	86
Printing a document	86
Printing a document	86
Adjusting toner darkness	87
Printing from a flash drive or mobile device	88
Printing from a flash drive	88
Supported flash drives and file types	89
Printing from a mobile device	89
Printing confidential and other held jobs	90
Storing print jobs in the printer	90
Printing confidential and other held jobs	90
Printing information pages	91
Printing a font sample list	91
Printing a directory list	91
Canceling a print job	92
Canceling a print job from the printer control panel	92
Canceling a print job from the computer	92
Managing the printer	92
Setting up serial printing	92
Changing port settings after installing a new network ISP	93
Checking the virtual display	93
Configuring supply notifications from the Embedded Web Server	93
Modifying confidential print settings	94
Copying printer settings to other printers	95
Creating a printer control panel PIN	95
Printing a menu settings page	96
Printing a network setup page	96
Checking the status of parts and supplies	96
Checking the status of parts and supplies on the printer control panel	96
Checking the status of parts and supplies from the Embedded Web Server	96
Saving energy	96
Using Eco-Mode	96
Reducing printer noise	97
Adjusting Sleep mode	98
Using Hibernate mode	98
Setting Hibernate Timeout	99
Using Schedule Power Modes	99
Adjusting the brightness of the display	100
Restoring factory default settings	100
Securing the printer	101
Using the security lock feature	101
Statement of Volatility	101
Erasing volatile memory	102
Erasing non-volatile memory	102
Erasing printer hard disk memory	103
Configuring printer hard disk encryption	103
Finding printer security information	104
Paper and specialty media guide	105
Using specialty media	105
Tips on using card stock	105
Tips on using envelopes	105
Tips on using labels	106
Tips on using letterhead	106
Tips on using transparencies	106
Paper guidelines	107
Paper characteristics	107
Selecting paper	108
Selecting preprinted forms and letterhead	108
Using recycled paper and other office papers	108
Storing paper	110
Supported paper sizes, types, and weights	110
Supported paper sizes	110
Supported paper types and weights	111
Understanding the printer menus	113
Menus list	113
Paper menu	114
Default Source menu	114
Paper Size/Type menu	114
Configure MP menu	117
Substitute Size menu	117
Paper Texture menu	117
Paper Weight menu	119
Paper Loading menu	120
Custom Types menu	121
Custom Names menu	121
Universal Setup menu	122
Reports menu	122
Reports menu	122
Network/Ports menu	123
Active NIC menu	123
Standard Network or Network [x] menus	123
Reports menu	125
Network Card menu	125
TCP/IP menu	126
IPv6 menu	127
Wireless menu	128
AppleTalk menu	128
Standard USB menu	129
Parallel [x] menu	130
SMTP Setup menu	133
Security menu	134
Miscellaneous Security Settings menu	134
Confidential Print menu	134
Security Audit Log menu	135
Erase Temporary Data Files menu	136
Set Date and Time menu	136
Settings menu	138
General Settings	138
General Settings menu	138
Flash Drive	146
Flash Drive menu	146
Print Settings	148
Setup menu	148
Finishing menu	149
Quality menu	151
Job Accounting menu	151
Utilities menu	153
XPS menu	154
PDF menu	154
PostScript menu	154
PCL Emul menu	155
HTML menu	157
Image menu	158
Help menu	159
Saving money and the environment	160
Saving paper and toner	160
Using recycled paper	160
Conserving supplies	160
Recycling	161
Recycling Lexmark products	161
Recycling Lexmark packaging	161
Returning Lexmark cartridges for reuse or recycling	161
Maintaining the printer	162
Cleaning the printer	162
Cleaning the printer	162
Ordering supplies	162
Using genuine Lexmark parts and supplies	162
Ordering a toner cartridge	163
Ordering an imaging unit	163
Ordering a maintenance kit	163
Estimated number of remaining pages	163
Storing supplies	164
Replacing supplies	164
Replacing the toner cartridge	164
Replacing the imaging unit	166
Moving the printer	168
Before moving the printer	168
Moving the printer to another location	169
Shipping the printer	169
Clearing jams	170
Avoiding jams	170
Understanding jam messages and locations	171
[x]-page jam, open front door. [20y.xx]	173
[x]-page jam, open rear door. [20y.xx]	176
[x]-page jam, clear standard bin. [20y.xx]	177
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	178
[x]-page jam, open tray [x]. [24y.xx]	179
[x]-page jam, clear manual feeder. [25y.xx]	180
Troubleshooting	182
Understanding the printer messages	182
Cartridge, imaging unit mismatch [41.xy]	182
Cartridge low [88.xy]	182
Cartridge nearly low [88.xy]	182
Cartridge very low, [x] estimated pages remain [88.xy]	182
Change [paper source] to [custom type name] load [orientation]	182
Change [paper source] to [custom string] load [paper orientation]	183
Change [paper source] to [paper size] load [orientation]	183
Change [paper source] to [paper type] [paper size] load [orientation]	183
Close front door	183
Complex page, some data may not have printed [39]	183
Configuration change, some held jobs were not restored [57]	183
Defective flash detected [51]	184
Error reading USB drive. Remove USB.	184
Error reading USB hub. Remove hub.	184
Imaging unit low [84.xy]	184
Imaging unit nearly low [84.xy]	184
Imaging unit very low, [x] estimated pages remain [84.xy]	184
Incorrect paper size, open [paper source] [34]	185
Insert Tray [x]	185
Insufficient memory to support Resource Save feature [35]	185
Insufficient memory to collate job [37]	185
Insufficient memory for Flash Memory Defragment operation [37]	185
Insufficient memory, some Held Jobs were deleted [37]	185
Insufficient memory, some held jobs will not be restored [37]	186
Load [paper source] with [custom string] [paper orientation]	186
Load [paper source] with [custom type name] [paper orientation]	186
Load [paper source] with [paper size] [paper orientation]	186
Load [paper source] with [paper type] [paper size] [paper orientation]	187
Load manual feeder with [custom type name] [paper orientation]	187
Load manual feeder with [custom string] [paper orientation]	187
Load manual feeder with [paper size] [paper orientation]	187
Load manual feeder with [paper type] [paper size] [paper orientation]	188
Maintenance kit low [80.xy]	188
Maintenance kit nearly low [80.xy]	188
Maintenance kit very low, [x] estimated pages remain [80.xy]	188
Memory full [38]	188
Network [x] software error [54]	189
Non-Lexmark [supply type], see User’s Guide [33.xy]	189
Not enough free space in flash memory for resources [52]	189
Printer had to restart. Last job may be incomplete.	190
Reinstall missing or unresponsive cartridge [31.xy]	190
Reinstall missing or unresponsive imaging unit [31.xy]	190
Remove paper from standard output bin	190
Replace cartridge, 0 estimated pages remain [88.xy]	190
Replace cartridge, printer region mismatch [42.xy]	190
Replace imaging unit, 0 estimated pages remain [84.xy]	191
Replace maintenance kit, 0 estimated pages remain [80.xy]	191
Replace unsupported cartridge [32.xy]	191
Replace unsupported imaging unit [32.xy]	191
Serial option [x] error [54]	192
SMTP server not set up. Contact system administrator.	192
Standard network software error [54]	192
Standard parallel port disabled [56]	192
Standard USB port disabled [56]	192
Too many flash options installed [58]	193
Too many trays attached [58]	193
Unformatted flash detected [53]	193
Unsupported option in slot [x] [55]	193
Weblink server not set up. Contact system administrator.	193
Solving printer problems	194
Basic printer problems	194
The printer is not responding	194
Printer display is blank	196
Option problems	196
Cannot detect internal option	196
Tray problems	197
Internal Solutions Port does not operate correctly	198
USB/parallel interface card does not operate correctly	198
Paper feed problems	199
Paper frequently jams	199
Paper jam message remains after jam is cleared	200
Jammed pages are not reprinted	200
Solving print problems	200
Printing problems	200
Multiple-language PDF files do not print	200
Error message about reading the flash drive appears	201
Print jobs do not print	201
Confidential and other held jobs do not print	203
Print job takes longer than expected	204
Job prints from the wrong tray or on the wrong paper	204
Incorrect characters print	205
Tray linking does not work	205
Large jobs do not collate	206
Unexpected page breaks occur	206
Print quality problems	207
Characters have jagged or uneven edges	207
Clipped pages or images	207
Shadow images appear on prints	208
Gray background on prints	209
Incorrect margins on prints	210
Paper curl	211
Print irregularities	212
Repeating defects appear on prints	213
Print is too dark	213
Print is too light	215
Printer is printing blank pages	216
Skewed print	217
Printer is printing solid black pages	218
Transparency print quality is poor	218
Streaked horizontal lines appear on prints	219
Streaked vertical lines appear on prints	220
Horizontal voids appear on prints	221
Vertical voids appear on prints	222
Toner specks appear on prints	223
Toner fog or background shading appears on prints	223
Toner rubs off	223
Uneven print density	224
Solving home screen application problems	225
An application error has occurred	225
Embedded Web Server does not open	225
Contacting customer support	227
Notices	228
Product information	228
Edition notice	228
GOVERNMENT END USERS	228
Trademarks	229
Federal Communications Commission (FCC) compliance information statement	230
Modular component notice	230
Licensing notices	230
Noise emission levels	231
Waste from Electrical and Electronic Equipment (WEEE) directive	231
India E-Waste notice	231
Product disposal	231
Taiwan waste dry cell batteries recycle logo notice	231
Static sensitivity notice	232
ENERGY STAR	232
Temperature information	232
Laser notice	232
Laser advisory label	233
Power consumption	233
Product power consumption	233
Sleep Mode	234
Hibernate Mode	234
Off mode	234
Total energy usage	234
European Community (EC) directives conformity	235
Regulatory notices for wireless products	235
Exposure to radio frequency radiation	235
Industry Canada (Canada)	235
Notice to users in the European Union	236
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	238
Patent acknowledgment	240