Lexmark M3150 User Guide - Page 200
Paper jam message remains after jam is cleared, Jammed s are not reprinted, Solving print problems
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Troubleshooting 200 Paper jam message remains after jam is cleared Action a Do either of the following: • For touch‑screen printer models, touch or Done. Yes Contact customer support. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > . b Follow the instructions on the printer display. Does the paper jam message remain? No The problem is solved. Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery 2 Select On or Auto. Yes No The problem is solved. Contact customer support. 3 Depending on your printer model, press b Resend the pages that did not print. or touch Submit. Were the jammed pages reprinted? Solving print problems Printing problems Multiple‑language PDF files do not print Action Yes No Step 1 The problem is solved. Go to step 2. a Check if the print options for the PDF output are set to embed all fonts. b Generate a new PDF file, and then resend the print job. Do the files print? Step 2 a Open the document you want to print in Adobe Acrobat. b Click File > Print > Advanced > Print As Image > OK > OK . The problem is solved. Contact customer support. Do the files print?