Lexmark MX812 Print Drivers for UNIX and LINUX Systems - Page 40

Additional problems - firmware

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Additional problems • Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting section to help you diagnose the problem. • Before calling Customer Support, gather the following information: - What version of the printer driver is being used - What operating system and version is being used - What printers are involved - How the printer is attached to the system - How the queue is configured - What applications, if any, are involved • If this is a network printer, and the problem is sending data to the printer, determine the print server firmware level. Enter the following on the command line, and then press Enter: # finger info@hostname 40

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Additional problems
•
Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting
section to help you diagnose the problem.
•
Before calling Customer Support, gather the following information:
–
What version of the printer driver is being used
–
What operating system and version is being used
–
What printers are involved
–
How the printer is attached to the system
–
How the queue is configured
–
What applications, if any, are involved
•
If this is a network printer, and the problem is sending data to the printer, determine the print server firmware
level.
Enter the following on the command line, and then press
Enter
:
# finger info@hostname
40