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Lexmark Prevail Pro705 User's Guide - Page 149

Memory card troubleshooting, Nothing happens when a memory card is inserted

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Error Message: What it indicates: Possible solutions: No Answer No Caller ID Call Stopped Auto Answer may have been turned off on the receiving fax machine. • Verify the number, and then resend the fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings that you set in your printer. • Schedule to resend the fax at a later time. Your printer stopped the call because the incoming fax has no sender information. You may have chosen to block faxes with no Caller ID or faxes without Caller IDs are not allowed in your country or region. Disable Block No-ID. To troubleshoot error messages in the fax software, click Help to view the help information for the fax software. Memory card troubleshooting • "Memory card troubleshooting checklist" on page 149 • "Nothing happens when a memory card is inserted" on page 149 • "Cannot print documents from a memory card or flash drive" on page 150 • "Photos do not transfer from a memory card across a wireless network" on page 150 Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged. • Make sure memory card contains supported file types. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following: REINSERT THE MEMORY CARD The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. Troubleshooting 149

Section	Page
Contents	2
Safety information	5
About your printer	6
Thank you for choosing this printer!	6
Minimizing your printer's environmental impact	6
Finding information about the printer	7
Understanding the parts of the printer	9
Ordering and replacing supplies	11
Ordering ink cartridges	11
Using genuine Lexmark ink cartridges	11
Replacing ink cartridges	12
Ordering paper and other supplies	13
Recycling Lexmark products	13
Using the printer control panel buttons and menus	14
Using the printer control panel	14
Changing the Power Saver timeout	16
Saving paper and energy with Eco-Mode	16
Changing temporary settings into new default settings	17
Resetting to factory settings	18
Using the printer software	19
Minimum system requirements	19
Using the Windows printer software	19
Using the Macintosh printer software	21
Finding and installing optional software	23
Updating the printer software	23
Reinstalling the printer software	24
Uninstalling the printer software	24
Installing the printer software	25
Loading paper and original documents	26
Loading the paper tray	26
Loading envelopes or photo paper	29
Loading various paper types	31
Saving paper default settings	34
Loading original documents on the scanner glass	35
Loading original documents into the ADF	35
Printing	36
Tips for printing	36
Printing basic documents	36
Printing a document	36
Collating printed copies	37
Printing pages in reverse order	37
Printing multiple pages on one sheet	38
Printing documents from a memory card or flash drive (Windows only)	39
Printing specialty documents	40
Printing envelopes	40
Printing labels	40
Printing on custom-size paper	41
Working with photos	42
Using a memory card or flash drive with the printer	42
Supported memory cards and file types	43
Printing photos using the printer control panel	43
Editing photos using the printer control panel	44
Printing photos from a memory device using the printer software	45
Printing photos from a PictBridge-enabled digital camera	46
Printing photos from a memory device using the proof sheet	47
Printing photos from a digital camera using DPOF	48
Printing from a Bluetooth-enabled device	48
Setting up a connection between your printer and a Bluetooth-enabled device	48
Setting the Bluetooth security level	50
Printing from a Bluetooth-enabled device	50
Printing on both sides of the paper (duplexing)	52
Printing on both sides of the paper (duplexing) automatically	52
Setting the duplex printing dry time (Macintosh only)	53
Printing on both sides of the paper (duplexing) manually	54
Managing print jobs	55
Setting your printer as the default printer	55
Changing the printing mode	55
Pausing print jobs	56
Resuming print jobs	57
Canceling print jobs	57
Copying	59
Tips for copying	59
Making copies	59
Copying photos	59
Copying an ID card	60
Copying a two-sided document	60
Enlarging or reducing images	60
Adjusting copy quality	61
Making a copy lighter or darker	61
Collating copies using the printer control panel	62
Repeating an image on one page	62
Copying multiple pages on one sheet	62
Making a duplex copy	63
Making a duplex copy automatically	63
Making a duplex copy manually	63
Canceling copy jobs	64
Scanning	65
Tips for scanning	65
Scanning to a local or network computer	65
Scanning to a flash drive or memory card	66
Scanning photos into an editing application	66
Scanning documents into an editing application	68
Scanning directly to e-mail using the printer software	68
Scanning to a PDF	69
Scanning FAQ	70
How can I improve the quality of a scan?	70
How do I scan in black and white?	70
Why am I being asked for a PIN?	70
What is an application list, and how do I update it?	70
Canceling scan jobs	71
Faxing	72
Setting up the printer to fax	72
Scenario 1: Standard telephone line	72
Scenario 2: Digital Subscriber Line (DSL)	75
Scenario 3: VoIP telephone service	76
Scenario 4: Digital telephone service through a cable provider	77
Scenario 5: Country-specific setup	78
Entering your user information	82
Configuring the fax settings	83
Configuring fax settings using the printer control panel	83
Configuring fax settings using the fax software	84
Creating a contact list	85
Creating a contact list using the printer control panel	85
Creating a contact list using the fax software	86
Sending faxes	87
Tips for sending faxes	87
Sending faxes using the printer control panel	87
Sending faxes using the computer	88
Receiving faxes	88
Tips for receiving faxes	88
Receiving faxes automatically	88
Receiving a fax manually	89
Faxing FAQ	90
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	90
What is a splitter and what type of splitter should I use?	90
What is my fax number?	90
What is my dialing prefix?	91
When do I need to set Auto Answer to On?	91
How many rings should I set?	91
How do I set the distinctive ring for the printer?	91
How can I check the dial tone?	92
How do I adjust the speaker volume on the printer?	92
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	93
What settings work best with digital voice mail?	93
How do I change the resolution of the documents that I fax?	93
How do I send a fax at a scheduled time?	93
How do I send a fax using a phone calling card?	94
How do I know that the fax was sent successfully?	94
How do I view the fax history of the printer?	94
How do I print a fax on both sides of the paper?	95
How do I forward a fax?	95
Can I block faxes?	95
Can I retrieve failed faxes?	96
Networking	97
Installing the printer on a wireless network	97
Wireless network compatibility	97
Supported network security options	97
Printing a network setup page	98
Information you will need to set up the printer on a wireless network	98
Installing the printer on a wireless network	99
Installing the printer on other computers	99
Interpreting the colors of the Wi-Fi indicator light	100
Special wireless installation instructions	100
Assigning a static IP address	101
Changing wireless settings after installation	101
Advanced wireless setup	102
Creating an ad hoc wireless network	102
Adding a printer to an existing ad hoc wireless network	105
Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup)	105
Switching between USB, Ethernet, and wireless connections (Windows only)	105
Switching between USB, Ethernet, and wireless connections (Macintosh only)	107
Sharing a printer in a Windows environment	109
Sharing a printer in a Macintosh environment	110
Installing the printer on an Ethernet network	111
Information you will need to set up the printer on an Ethernet network	111
Installing the printer on an Ethernet network	111
Networking FAQ	112
What is Wi-Fi Protected Setup?	112
Where do I find my WEP key or WPA passphrase?	112
What is an SSID?	112
Where do I find my SSID?	113
What is a network?	113
How do I find out what type of security my network is using?	113
How are home networks configured?	113
Why do I need an installation cable?	115
How do I attach the installation cable?	116
How are infrastructure and ad hoc networks different?	116
Finding the signal strength	117
How can I improve wireless signal strength?	118
How can I make sure my computer and printer are connected to the same wireless network?	119
Can I use my printer on a USB and a network connection at the same time?	120
What is a MAC address?	120
How do I find the MAC address?	121
What is an IP address?	121
What is TCP/IP?	122
How do I locate IP addresses?	122
How are IP addresses assigned?	122
What is a key index?	123
Maintaining the printer	124
Maintaining ink cartridges	124
Checking ink levels	124
Aligning the printhead	125
Cleaning the printhead nozzles	126
Cleaning the exterior of the printer	126
Cleaning the scanner glass	127
Troubleshooting	128
Before you troubleshoot	128
Using the Service Center to solve printer problems	128
If Troubleshooting does not solve your problem	128
Setup troubleshooting	128
Incorrect language appears on the display	129
Printhead errors	129
Software did not install	131
Print job does not print or is missing pages	131
Printer is printing blank pages	133
Printer is busy or does not respond	133
Cannot delete documents from the print queue	134
Cannot print through USB	134
Jams and misfeeds troubleshooting	134
Paper jam in the printer	134
Paper jam in the duplex unit	135
Paper jam in the ADF (selected models only)	136
Paper or specialty media misfeeds	137
Print troubleshooting	137
Poor quality at the edges of the page	138
Streaks or lines on printed image	139
Print speed is slow	139
Computer slows down when printing	140
Copy and scan troubleshooting	140
Copier or scanner does not respond	140
Scanner unit does not close	140
Poor copy or scanned image quality	140
Partial copies or scans of documents or photos	141
Scan was not successful	141
Scanning takes too long or freezes the computer	142
Cannot scan to a computer over a network	142
Fax troubleshooting	142
Fax troubleshooting checklist	143
Cannot send faxes	143
Cannot receive faxes	145
Cannot run the fax software	147
Fax error messages on the printer control panel	147
Memory card troubleshooting	149
Memory card troubleshooting checklist	149
Nothing happens when a memory card is inserted	149
Cannot print documents from a memory card or flash drive	150
Photos do not transfer from a memory card across a wireless network	150
Network troubleshooting	151
Network troubleshooting checklist	151
The Continue button is unavailable	152
Cannot print and there is a firewall on the computer	153
Communication with printer lost when connected to Virtual Private Network (VPN)	154
Wireless troubleshooting	154
Notices	169
Product information	169
Edition notice	169
UNITED STATES GOVERNMENT RIGHTS	170
Trademarks	170
Licensing notices	170
Federal Communications Commission (FCC) compliance information statement	170
Noise emission levels	171
Temperature information	171
Waste from Electrical and Electronic Equipment (WEEE) directive	171
Product disposal	171
Battery notice	172
ENERGY STAR	172
Power consumption	172
Product power consumption	172
Power Saver	172
Off mode	173
Total energy usage	173
LEXMARK LICENSE AGREEMENTS	173
MICROSOFT CORPORATION NOTICES	176
European Community (EC) directives conformity	176
Regulatory notices for telecommunication terminal equipment	176
Notice to users of the US telephone network: FCC requirements	177
South Africa telecommunications notice	178
Notice to users of the Canadian telephone network	178
Notice to users of the New Zealand telephone network	178
Notice to Users in the European Union	179
Regulatory notices for wireless products	180
Exposure to radio frequency radiation	180
Notice to users in Brazil	180
Industry Canada (Canada)	180
Taiwan NCC RF notice statement	181
Notice to users in the European Union	181