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Lexmark T652DTN User's Guide - Page 177

Confidential and other held jobs do not print, Job takes longer than expected to print, Settings

UPC - 734646317368

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MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, visit the Lexmark Web site at www.lexmark.com. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY Free up additional printer memory by scrolling through the list of held jobs and deleting some of them. Job takes longer than expected to print These are possible solutions. Try one or more of the following: REDUCE THE COMPLEXITY OF THE PRINT JOB Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job. CHANGE THE PAGE PROTECT SETTING TO OFF 1 From the printer control panel, press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until Setup Menu appears, and then press . 4 Press the arrow buttons until Print Recovery appears, and then press . 5 Press the arrow buttons until Page Protect appears, and then press . 6 Press the arrow buttons until Off appears, and then press . Troubleshooting 177

Section	Page
Contents	2
Safety information	9
Learning about the printer	11
Finding information about the printer	11
Printer configurations	12
Selecting a location for the printer	14
Understanding the printer control panel	15
Additional printer setup	17
Installing internal options	17
Available internal options	17
Accessing the system board to install internal options	18
Installing a memory card	20
Installing a flash memory or firmware card	21
Installing an Internal Solutions Port	24
Installing a printer hard disk	30
Installing hardware options	34
Order of installation	34
Installing paper drawers	34
Installing an optional duplex unit (T650 only)	35
Attaching cables	36
Verifying printer setup	37
Printing a menu settings page	38
Printing a network setup page	38
Setting up the printer software	38
Installing printer software	38
Updating available options in the printer driver	39
Setting up wireless printing	40
Information you will need to set up the printer on a wireless network	40
Installing the printer on a wireless network (Windows)	41
Installing the printer on a wireless network (Macintosh)	42
Installing the printer on a wired network	45
Changing port settings after installing a new network Internal Solutions Port	47
Setting up serial printing	49
Loading paper and specialty media	51
Setting the Paper Size and Paper Type	51
Configuring Universal paper settings	51
Loading the standard or optional 250-sheet or 550-sheet tray	52
Loading the 2000-sheet tray	55
Loading the multipurpose feeder	59
Loading the envelope feeder	61
Linking and unlinking trays	63
Linking trays	63
Unlinking trays	63
Linking exit bins	63
Changing a Custom Type <x> name	64
Paper and specialty media guidelines	65
Paper guidelines	65
Paper characteristics	65
Unacceptable paper	66
Selecting paper	66
Selecting preprinted forms and letterhead	66
Using recycled paper	67
Storing paper	68
Supported paper sizes, types, and weights	68
Paper sizes supported by the printer	68
Paper types and weights supported by the printer	70
Paper types and weights supported by the output bins	70
Printing	72
Printing a document	72
Printing on specialty media	72
Tips on using letterhead	72
Tips on using transparencies	73
Tips on using envelopes	73
Tips on using labels	74
Tips on using card stock	74
Printing confidential and other held jobs	75
Holding jobs in the printer	75
Printing confidential and other held jobs	75
Printing from a flash drive	77
Printing information pages	78
Printing a font sample list	78
Printing a directory list	78
Printing the print quality test pages	78
Canceling a print job	79
Canceling a print job from the printer control panel	79
Canceling a print job from the computer	79
Clearing jams	81
Avoiding jams	81
Understanding jam numbers and locations	82
200 and 201 paper jams	82
202 and 203 paper jams	83
230 paper jam	84
231–239 paper jams (optional external duplex unit)	86
241–245 paper jams	88
250 paper jam	88
260 paper jam	89
271–279 paper jams	90
280 paper jams	90
281 paper jam	91
282 paper jam	91
283 staple jam	92
Understanding printer menus	94
Menus list	94
Paper menu	95
Default Source menu	95
Paper Size/Type menu	95
Configure MP menu	98
Envelope Enhance	99
Substitute Size menu	99
Paper Texture menu	99
Paper Weight menu	101
Paper Loading menu	103
Custom Types menu	105
Universal Setup menu	105
Bin Setup menu	106
Reports menu	107
Network/Ports menu	108
Active NIC menu	108
Standard Network or Network <x> menus	108
Network Reports menu	110
Network Card menu	110
TCP/IP menu	111
IPv6 menu	112
Wireless menu	112
AppleTalk menu	113
NetWare menu	113
LexLink menu	114
Standard USB menu	115
Parallel <x> menu	116
Serial <x> menu	118
SMTP Setup menu	121
Security menu	122
Miscellaneous menu	122
Confidential Print menu	122
Disk Wiping menu	123
Security Audit Log menu	124
Set Date/Time menu	125
Settings menu	126
General Settings menu	126
Setup menu	130
Finishing menu	131
Quality menu	134
Utilities menu	135
XPS menu	136
PDF menu	136
PostScript menu	136
PCL Emul menu	137
HTML menu	140
Image menu	141
Flash Drive menu	141
Help menu	143
Understanding printer messages	145
List of status and error messages	145
Activating Menu Changes	145
Busy	145
Cancel not available	145
Canceling	145
Change <src> to <x>	145
Check duplex connection	145
Check tray <x> connection	146
Clearing job accounting statistics	146
Close door or insert cartridge	146
Close finisher side door	146
Defragmenting Flash DO NOT POWER OFF	146
Deleting	147
Deleting held jobs	147
Deletion complete	147
Deletion failed	147
Disabling DLEs	147
Disabling Menus	147
Disk Corrupted	147
Disk recovery x/y XX% DO NOT POWER OFF	147
Enabling Menus	147
Encrypting disk x/y XX% DO NOT POWER OFF	147
Enter PIN	148
Error reading USB drive	148
Flushing buffer	148
Formatting Disk x/y XX% DO NOT POWER OFF	148
Formatting Flash DO NOT POWER OFF	148
Hex Trace Ready	148
Insert staple cartridge	148
Insert Tray <x>	148
Install bin <x>	148
Install duplex	149
Install envelope feeder	149
Install Tray <x>	149
Install MICR Cartridge	149
Invalid Engine Code	149
Invalid Network Code	150
Invalid PIN	150
Load manual feeder with <x>	150
Load <src> with <x>	150
Load staples	150
Maintenance	150
Menu access turned off by system administrator	150
Menus are Disabled	151
Must be in Ready state to enter menus	151
Network/Network <x>/Network <x>, <y>	151
No held jobs	151
No jobs found	151
No jobs to cancel	151
Not Ready	151
No recognized file types	151
Overflow bin full	152
Parallel/Parallel <x>	152
[PJL RDYMSG]	152
Power Saver	152
Printer busy, Continue, Quit	152
Printing	152
Printing from USB drive DO NOT REMOVE	152
Programming disk DO NOT POWER OFF	152
Programming flash DO NOT POWER OFF	152
Reading USB drive DO NOT REMOVE	153
Ready	153
Reattach bin <x>	153
Reattach bin <x> – <y>	153
Reattach envelope feeder	154
Remote Management Active DO NOT POWER OFF	154
Remove packaging material, check <x>	154
Remove paper from all bins	154
Remove paper from bin <x>	154
Remove paper from standard output bin	154
Remove paper from <linked bin set name>	155
Replace wiper	155
Resetting active bin	155
Resetting the printer	155
Resetting without replacing may affect print quality.	155
Restoring Factory Defaults	155
Restore Held Jobs?	155
Restoring Held Job(s) x/y	155
Routine maintenance needed	156
Securely clearing disk space	156
Serial <x>	156
Some held jobs were lost	156
Staples <x> empty or misfed	156
Staples <x> low or missing	156
Standard Bin Full	156
Submitting selection	156
Too many failed panel logins	156
Toner low	157
Tray <x> Empty	157
Tray <x> Low	157
Tray <x> Missing	157
Unsupported disk	157
Unsupported USB device, please remove	157
Unsupported USB hub, please remove	157
USB/USB <x>	157
USB drive removed	157
View supplies	157
Waiting	157
30 Invalid refill, change cartridge	158
31 Replace defective cartridge	158
32 Cartridge part number unsupported by device	158
34 Short paper	158
35 Insufficient memory to support Resource Save feature	158
37 Insufficient memory for Flash Memory Defragment operation	158
37 Insufficient memory to collate job	159
37 Insufficient memory, some held jobs were deleted	159
37 Insufficient memory, some Held Jobs will not be restored	159
38 Memory full	159
39 Complex page, some data may not have printed	159
42.xy Cartridge region mismatch	159
50 PPDS font error	160
51 Defective flash detected	160
52 Not enough free space in flash memory for resources	160
53 Unformatted flash detected	160
54 Serial option <x> error	160
54 Network <x> software error	161
54 Standard network software error	161
55 Unsupported option in slot <x>	161
56 Parallel port <x> disabled	161
56 Serial port <x> disabled	161
56 Standard parallel port disabled	162
56 Standard USB port disabled	162
57 Configuration change, some held jobs were not restored	162
58 Too many bins attached	162
58 Too many disks installed	162
58 Too many flash options installed	162
58 Too many trays attached	163
59 Incompatible Duplex	163
59 Incompatible envelope feeder	163
59 Incompatible output bin <x>	163
59 Incompatible tray <x>	163
61 Remove defective hard disk	164
62 Disk full	164
80 Routine maintenance needed	164
88 Cartridge low	164
88.yy Cartridge nearly low	164
88.yy Replace cartridge	164
200–282 Paper jam	164
1565 Emulation error, load emulation option	165
Maintaining the printer	166
Cleaning the exterior of the printer	166
Storing supplies	166
Conserving supplies	166
Checking the status of supplies	167
Checking the status of supplies from the printer control panel	167
Checking the status of supplies from a network computer	167
Ordering supplies	167
Ordering print cartridges	167
Ordering a maintenance kit	168
Ordering charge rolls	169
Ordering a fuser	169
Ordering a fuser wiper	169
Ordering pick rollers	170
Ordering staple cartridges	170
Ordering a transfer roller	170
Recycling Lexmark products	170
Moving the printer	170
Before moving the printer	170
Moving the printer to another location	171
Shipping the printer	171
Administrative support	172
Finding advanced networking and administrator information	172
Using the Embedded Web Server	172
Checking the device status	172
Setting up e-mail alerts	172
Viewing reports	173
Adjusting Power Saver	173
Restoring the factory default settings	174
Troubleshooting	175
Solving basic problems	175
Solving basic printer problems	175
Printer control panel display is blank or displays only diamonds	175
Embedded Web Server does not open	175
Solving printing problems	176
Multiple-language PDFs do not print	176
Error message about reading USB drive appears	176
Jobs do not print	176
Confidential and other held jobs do not print	177
Job takes longer than expected to print	177
Job prints from the wrong tray or on the wrong paper	178
Incorrect characters print	178
Tray linking does not work	178
Large jobs do not collate	178
Unexpected page breaks occur	179
Solving option problems	179
Option does not operate correctly or quits after it is installed	179
Paper trays	180
2000-sheet tray	180
Envelope feeder	180
Duplex unit	181
5-bin mailbox	181
Output options	181
Memory card	181
Flash memory card	181
Hard disk with adapter	182
Internal Solutions Port	182
Solving paper feed problems	182
Paper frequently jams	182
Paper jam message remains after jam is cleared	183
Page that jammed does not reprint after you clear the jam	183
Solving print quality problems	183
Isolating print quality problems	183
Blank pages	184
Clipped images	184
Ghost images	184
Gray background	185
Incorrect margins	185
Paper curl	186
Print irregularities	186
Print is too dark	187
Print is too light	188
Repeating defects	189
Skewed print	189
Solid black or white streaks	190
Solid color pages	190
Streaked horizontal lines	191
Streaked vertical lines	191
Toner fog or background shading appears on the page	192
Toner rubs off	192
Toner specks	193
Transparency print quality is poor	193
Contacting Customer Support	194
Notices	195
Product information	195
Edition notice	195
UNITED STATES GOVERNMENT RIGHTS	196
Trademarks	196
Federal Communications Commission (FCC) compliance information statement	197
Temperature information	197
Noise emission levels	198
Waste from Electrical and Electronic Equipment (WEEE) directive	198
Static sensitivity notice	198
ENERGY STAR	199
Laser notice	199
Laser advisory label	199
Power consumption	199
Product power consumption	199
Power Saver	200
Off mode	200
Total energy usage	200
European Community (EC) directives conformity	201
Regulatory notices for wireless products	201
Modular component notice	201
Exposure to radio frequency radiation	201
Notice to users in Brazil	201
Industry Canada (Canada)	201
Taiwan NCC RF notice statement	202
Notice to users in the European Union	202
Statement of Limited Warranty	204
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	206
ADOBE SYSTEMS INCORPORATED NOTICE	209