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Lexmark X642E User's Guide - Page 165

Solving option problems, Options, Caller ID

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Symptom Solution The images on the fax I sent Touch Options, then under Content, change the setting to Text/Photo are not clear. or Photo. Increase the output resolution. Note: This will increase the amount of time required for the scan and will increase the quality of the fax output. The Caller ID is not functioning properly. Try selecting a different format from the General Fax Settings menu. Touch Caller ID. Touch FSK or DTMF. Solving option problems If an option does not operate correctly after it is installed, or if it quits working: • Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP. • Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing the menu settings page for more information. • Make sure the option is selected in the software application you are using. The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative. Option Action Drawers • Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP is secure. • Make sure the print media is loaded correctly. See Loading standard trays and optional trays for more details. Duplex unit • Make sure the connection between the duplex unit and the MFP is secure. If the duplex unit is listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the MFP and duplex unit may not be properly aligned. • Make sure the duplex front access cover is securely installed. Envelope feeder • Make sure the connection between the envelope feeder and the MFP is secure. • Make sure the Paper Size setting is correct in both the Paper menu and in the software application. • Make sure the envelopes are loaded correctly. See Loading the envelope feeder for more details. Flash memory Make sure flash memory is securely connected to the MFP system board. 165

Section	Page
Contents	4
Learning about the MFP	9
Identifying the MFP	9
Models	10
Using the scanner	11
Basic functions of the scanner	11
Automatic document feeder and scanner glass (flatbed)	12
Configured models	13
Understanding the MFP control panel	14
Home screen and Home screen buttons	18
Using the LCD touch-screen buttons	21
Information on touch-screen buttons	23
Other touch-screen buttons	25
Features	26
Menus	27
Copying	28
Quick copy	28
Multiple page copying	29
Using the scanner glass (flatbed)	29
Understanding the copy screens and options	29
Copying from one size to another	32
Making transparencies	32
Copying to letterhead	32
Copying photographs	33
Making copies using media from a selected tray	33
Copying mixed-sized media	34
Setting the duplex option	35
Reducing and enlarging copies	35
Adjusting copy quality	36
Setting collation options	36
Placing separator sheets between copies	37
Setting paper saving options	37
Placing the date and time at the top of each page	38
Placing an overlay message on each page	38
Canceling a copy job	38
While the document is in the ADF	38
While copying pages using the scanner glass (flatbed)	39
When the pages are being printed	39
Copy tips	39
E-mail	40
Entering an e-mail address	41
Using a shortcut number	41
Using the address book	41
E-mailing to a profile	42
Adding e-mail subject and message information	42
Changing the output file type	43
E-mailing color documents	43
Creating an e-mail shortcut	44
From a computer	44
From the MFP	45
Creating an e-mail profile	45
Canceling an e-mail	45
Understanding e-mail options	46
E-mail server setup	47
Address book setup	47
E-mail tips	48
Faxing	49
Sending a fax	50
Using fax destination shortcuts	50
Using the address book	51
Sending faxes from a computer	51
Creating shortcuts	52
From a computer	52
From the MFP	53
Understanding fax options	54
Changing the fax resolution	55
Adjusting the Darkness setting	55
Sending a fax at a later time	56
Cancel an outgoing fax	57
Fax tips	57
Fax setup	58
FTP	60
Entering the FTP address	60
Using a shortcut number	60
Using the address book	61
Creating shortcuts	61
From a computer	61
From the MFP	62
FTP options	62
FTP tips	63
Scanning to a PC or USB flash memory device	64
Create a scan to PC profile	64
Understanding scan to PC options	66
Scanning to a USB flash memory device	67
Scanning tips	67
Printing	68
Sending a job to print	68
Printing from a USB flash memory device	69
Canceling a print job	70
Canceling a job from the MFP control panel	71
Canceling a job from a computer running Windows	71
Canceling a job from a Macintosh computer	72
Printing the menu settings page	72
Printing a network setup page	72
Printing a font sample list	73
Printing a directory list	73
Printing confidential and held jobs	73
Printing a confidential job	73
Printing and deleting held jobs	75
Printing on specialty media	77
Loading standard trays and optional trays	79
Setting the Paper Type and Paper Size	83
Loading the multipurpose feeder	83
Loading the 2000-sheet drawer	87
Loading the envelope feeder	90
Linking trays	93
Understanding paper and specialty media guidelines	94
Supported print media	94
Selecting print media	101
Paper	101
Unacceptable paper for the ADF	102
Envelopes	103
Labels	104
Card stock	105
Storing print media	106
Avoiding jams	106
Installing and removing options	108
Installing input options	108
Order of installation	108
Installing a 250-sheet or 500-sheet drawer	110
Installing a duplex unit	111
Installing memory or option cards	113
Accessing the MFP system board	114
Installing or removing a memory card	118
Installation	118
Removal	119
Installing or removing a flash memory or firmware card	120
Installation	120
Removal	121
Installing an optioncard	122
Replacing the shield	123
Understanding the MFP	124
Storing supplies	124
Determining the status of supplies	125
Conserving supplies	126
Ordering supplies	126
Ordering a print cartridge	126
Ordering a maintenance kit	129
Ordering charge rolls	130
Ordering a transfer roller	130
Ordering pick rollers	130
Ordering an ADF pick mechanism	130
Ordering an ADF separator roller	130
Ordering a label fuser cleaner	130
Recycling Lexmark products	131
Cleaning the scanner glass (flatbed) and backing material	132
Scanner registration	132
Moving the MFP	134
Moving the MFP within the office	134
Preparing the MFP for shipment	134
Administrative support	135
Adjusting control panel brightness	135
Brightness	135
Restoring factory default settings	135
Adjusting screen timeout	136
Adjusting Power Saver	136
Configuring the MFP	136
Setting Password Protect for the menus	137
Restricting Function Access	137
Preventing access to the menus from the control panel	138
Disabling the Driver to Fax menu item	138
Setting a password before printing received faxes	138
Releasing held faxes for printing	139
Setting security using the Embedded Web Server (EWS)	139
Using the secure EWS	140
Supporting SNMPv3 (Simple Network Management Protocol version 3)	140
Supporting IPSec (Internet Protocol Security)	141
Disabling ports and protocols	143
Using 802.1x Authentication	143
Confidential Print Setup	144
Using the restricted server list function	145
Clearing jams	146
Identifying jams	146
Access doors and trays	147
Understanding jam messages	148
Clearing jams	148
Clearing ADF Jams	159
Troubleshooting	160
Understanding MFP messages	160
Online technical support	160
Checking an unresponsive MFP	160
Printing multiple language PDFs	161
Solving printing problems	161
Solving copy quality problems	164
Solving scan quality problems	164
Solving fax problems	164
Solving option problems	165
Solving 2000-sheet drawer problems	167
Solving paper feed problems	168
Print quality troubleshooting	170
Printing the print defects guide	170
Printing the print quality test pages	170
Solving print quality problems	171
Notices	176
Conventions	176
Electronic emission notices	176
Part 68	180
Other telecommunications notices	182
Notice to users of the Canadian telephone network	182
Notice to users of the New Zealand telephone network	183
South Africa telecommunications notice	183
Using this product in Germany	183
Using this product in Switzerland	183
Noise emission levels	184
ENERGY STAR	185
Waste from Electrical and Electronic Equipment (WEEE) directive	185
Laser advisory label	185
LUOKAN 1 LASERLAITE	185
Laser notice	186

Match case Limit results 1 per page

165

Solving option problems

If an option does not operate correctly after it is installed, or if it quits working:

•

Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the

problem, unplug the MFP, and check the connection between the option and MFP.

•

Print the menu settings page, and check to see if the option is listed in the Installed Options

list. If the option is not listed, reinstall it. See

Printing the menu settings page

for more

information.

•

Make sure the option is selected in the software application you are using.

The following table lists MFP options and suggested corrective actions for related problems. If the

suggested corrective action does not fix the problem, call your service representative.

The images on the fax I sent

are not clear.

Touch

Options

, then under Content, change the setting to Text/Photo

or Photo.

Increase the output resolution.

Note:

This will increase the amount of time required for the scan and will

increase the quality of the fax output.

The Caller ID is not

functioning properly.

Try selecting a different format from the General Fax Settings menu.

Touch

Caller ID

Touch

FSK

DTMF

Option

Action

Drawers

•

Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or

2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP

is secure.

•

Make sure the print media is loaded correctly. See

Loading standard trays and

optional trays

for more details.

Duplex unit

•

Make sure the connection between the duplex unit and the MFP is secure. If the duplex

unit is listed on the menu settings page, but print media jams when it enters or exits the

duplex unit, the MFP and duplex unit may not be properly aligned.

•

Make sure the duplex front access cover is securely installed.

Envelope feeder

•

Make sure the connection between the envelope feeder and the MFP is secure.

•

Make sure the Paper Size setting is correct in both the Paper menu and in the software

application.

•

Make sure the envelopes are loaded correctly. See

Loading the envelope feeder

for

more details.

Flash memory

Make sure flash memory is securely connected to the MFP system board.

Symptom

Solution