Home » Lexmark Manuals » Multifunction Devices » Lexmark X642E » Manual Viewer

Lexmark X642E User's Guide - Page 168

Solving paper feed problems

UPC - 734646258746

Add to My Manuals
Save this manual to your list of manuals

Page 168 highlights

Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the MFP specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams for information that can help prevent jams from occurring. You have loaded too much Make sure the stack of paper you load does not paper or too many envelopes. exceed the maximum stack height indicated in the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. The paper has absorbed Load paper from a fresh package. moisture due to high humidity. Store paper in its original wrapper until you load it. See Storing print media for more information. The pick rolls may be worn. Replace the pick rolls. See Ordering pick rollers for more information. The Paper Jam message remains after you remove the jammed paper. You have not pressed Continue or have not cleared the entire paper path. Clear the entire paper path, and then press Continue. See for more information. The page that jammed Jam Recovery in the Setup does not reprint after menu is set to Off. you clear the jam. Set Jam Recovery to Auto or On. See the Menus and Messages Guide for more information. Blank pages feed into An incorrect media type is Load the correct type media for your print job, or the output bin. loaded in the tray being printed change the Paper Type to match the type of media from. loaded. See the Menus and Messages Guide for more information. Original documents misfeed in the ADF. The guides are not adjusted properly. Adjust the guides toward the media until they lightly rest against the edge of the media. The pick roller mechanism may be worn. Replace the roller mechanism. See Ordering an ADF pick mechanism for more information. Multiple pages feed into the ADF. The separator roll may be worn. Replace the separator roll. See Ordering an ADF separator roller for more information. 168

Section	Page
Contents	4
Learning about the MFP	9
Identifying the MFP	9
Models	10
Using the scanner	11
Basic functions of the scanner	11
Automatic document feeder and scanner glass (flatbed)	12
Configured models	13
Understanding the MFP control panel	14
Home screen and Home screen buttons	18
Using the LCD touch-screen buttons	21
Information on touch-screen buttons	23
Other touch-screen buttons	25
Features	26
Menus	27
Copying	28
Quick copy	28
Multiple page copying	29
Using the scanner glass (flatbed)	29
Understanding the copy screens and options	29
Copying from one size to another	32
Making transparencies	32
Copying to letterhead	32
Copying photographs	33
Making copies using media from a selected tray	33
Copying mixed-sized media	34
Setting the duplex option	35
Reducing and enlarging copies	35
Adjusting copy quality	36
Setting collation options	36
Placing separator sheets between copies	37
Setting paper saving options	37
Placing the date and time at the top of each page	38
Placing an overlay message on each page	38
Canceling a copy job	38
While the document is in the ADF	38
While copying pages using the scanner glass (flatbed)	39
When the pages are being printed	39
Copy tips	39
E-mail	40
Entering an e-mail address	41
Using a shortcut number	41
Using the address book	41
E-mailing to a profile	42
Adding e-mail subject and message information	42
Changing the output file type	43
E-mailing color documents	43
Creating an e-mail shortcut	44
From a computer	44
From the MFP	45
Creating an e-mail profile	45
Canceling an e-mail	45
Understanding e-mail options	46
E-mail server setup	47
Address book setup	47
E-mail tips	48
Faxing	49
Sending a fax	50
Using fax destination shortcuts	50
Using the address book	51
Sending faxes from a computer	51
Creating shortcuts	52
From a computer	52
From the MFP	53
Understanding fax options	54
Changing the fax resolution	55
Adjusting the Darkness setting	55
Sending a fax at a later time	56
Cancel an outgoing fax	57
Fax tips	57
Fax setup	58
FTP	60
Entering the FTP address	60
Using a shortcut number	60
Using the address book	61
Creating shortcuts	61
From a computer	61
From the MFP	62
FTP options	62
FTP tips	63
Scanning to a PC or USB flash memory device	64
Create a scan to PC profile	64
Understanding scan to PC options	66
Scanning to a USB flash memory device	67
Scanning tips	67
Printing	68
Sending a job to print	68
Printing from a USB flash memory device	69
Canceling a print job	70
Canceling a job from the MFP control panel	71
Canceling a job from a computer running Windows	71
Canceling a job from a Macintosh computer	72
Printing the menu settings page	72
Printing a network setup page	72
Printing a font sample list	73
Printing a directory list	73
Printing confidential and held jobs	73
Printing a confidential job	73
Printing and deleting held jobs	75
Printing on specialty media	77
Loading standard trays and optional trays	79
Setting the Paper Type and Paper Size	83
Loading the multipurpose feeder	83
Loading the 2000-sheet drawer	87
Loading the envelope feeder	90
Linking trays	93
Understanding paper and specialty media guidelines	94
Supported print media	94
Selecting print media	101
Paper	101
Unacceptable paper for the ADF	102
Envelopes	103
Labels	104
Card stock	105
Storing print media	106
Avoiding jams	106
Installing and removing options	108
Installing input options	108
Order of installation	108
Installing a 250-sheet or 500-sheet drawer	110
Installing a duplex unit	111
Installing memory or option cards	113
Accessing the MFP system board	114
Installing or removing a memory card	118
Installation	118
Removal	119
Installing or removing a flash memory or firmware card	120
Installation	120
Removal	121
Installing an optioncard	122
Replacing the shield	123
Understanding the MFP	124
Storing supplies	124
Determining the status of supplies	125
Conserving supplies	126
Ordering supplies	126
Ordering a print cartridge	126
Ordering a maintenance kit	129
Ordering charge rolls	130
Ordering a transfer roller	130
Ordering pick rollers	130
Ordering an ADF pick mechanism	130
Ordering an ADF separator roller	130
Ordering a label fuser cleaner	130
Recycling Lexmark products	131
Cleaning the scanner glass (flatbed) and backing material	132
Scanner registration	132
Moving the MFP	134
Moving the MFP within the office	134
Preparing the MFP for shipment	134
Administrative support	135
Adjusting control panel brightness	135
Brightness	135
Restoring factory default settings	135
Adjusting screen timeout	136
Adjusting Power Saver	136
Configuring the MFP	136
Setting Password Protect for the menus	137
Restricting Function Access	137
Preventing access to the menus from the control panel	138
Disabling the Driver to Fax menu item	138
Setting a password before printing received faxes	138
Releasing held faxes for printing	139
Setting security using the Embedded Web Server (EWS)	139
Using the secure EWS	140
Supporting SNMPv3 (Simple Network Management Protocol version 3)	140
Supporting IPSec (Internet Protocol Security)	141
Disabling ports and protocols	143
Using 802.1x Authentication	143
Confidential Print Setup	144
Using the restricted server list function	145
Clearing jams	146
Identifying jams	146
Access doors and trays	147
Understanding jam messages	148
Clearing jams	148
Clearing ADF Jams	159
Troubleshooting	160
Understanding MFP messages	160
Online technical support	160
Checking an unresponsive MFP	160
Printing multiple language PDFs	161
Solving printing problems	161
Solving copy quality problems	164
Solving scan quality problems	164
Solving fax problems	164
Solving option problems	165
Solving 2000-sheet drawer problems	167
Solving paper feed problems	168
Print quality troubleshooting	170
Printing the print defects guide	170
Printing the print quality test pages	170
Solving print quality problems	171
Notices	176
Conventions	176
Electronic emission notices	176
Part 68	180
Other telecommunications notices	182
Notice to users of the Canadian telephone network	182
Notice to users of the New Zealand telephone network	183
South Africa telecommunications notice	183
Using this product in Germany	183
Using this product in Switzerland	183
Noise emission levels	184
ENERGY STAR	185
Waste from Electrical and Electronic Equipment (WEEE) directive	185
Laser advisory label	185
LUOKAN 1 LASERLAITE	185
Laser notice	186

Match case Limit results 1 per page

168

Solving paper feed problems

Symptom

Cause

Solution

Paper frequently jams.

You are using paper that does

not meet the MFP

specifications.

Use recommended paper and other specialty

media.

See the

Card Stock & Label Guide

available on our

Lexmark Web site at

www.lexmark.com

for

detailed specifications.

See

Avoiding jams

for information that can help

prevent jams from occurring.

You have loaded too much

paper or too many envelopes.

Make sure the stack of paper you load does not

exceed the maximum stack height indicated in the

tray or on the multipurpose feeder.

Guides in the selected tray are

not set to the appropriate

position for the size paper

loaded.

Move the guides in the tray to the correct position.

The paper has absorbed

moisture due to high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until you load it.

See

Storing print media

for more information.

The pick rolls may be worn.

Replace the pick rolls.

See

Ordering pick rollers

for more information.

The

Paper Jam

message remains

after you remove the

jammed paper.

You have not pressed

Continue

or have not cleared

the entire paper path.

Clear the entire paper path, and then press

Continue

See

for more information.

The page that jammed

does not reprint after

you clear the jam.

Jam Recovery in the Setup

menu is set to Off.

Set

Jam Recovery

to Auto or On.

See the

Menus and Messages Guide

for more

information.

Blank pages feed into

the output bin.

An incorrect media type is

loaded in the tray being printed

from.

Load the correct type media for your print job, or

change the Paper Type to match the type of media

loaded.

See the

Menus and Messages Guide

for more

information.

Original documents

misfeed in the ADF.

The guides are not adjusted

properly.

Adjust the guides toward the media until they lightly

rest against the edge of the media.

The pick roller mechanism

may be worn.

Replace the roller mechanism.

See

Ordering an ADF pick mechanism

for more

information.

Multiple pages feed

into the ADF.

The separator roll may be

worn.

Replace the separator roll.

See

Ordering an ADF separator roller

for more

information.