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Lexmark X864 User's Guide - Page 219

Troubleshooting, Solving basic problems

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Troubleshooting 219 Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If the clock graphic and Ready do not appear, then turn the printer off and contact Customer Support. Embedded Web Server does not open These are possible solutions. Try one or more of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on and connected to the same network. CHECK THE NETWORK SETTINGS Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	12
Basic functions of the scanner	13
Understanding the ADF and scanner glass	14
Understanding the printer control panel	15
Understanding the home screen	16
Using the touch-screen buttons	18
Minimizing your printer's environmental impact	23
Saving paper and toner	23
Using recycled paper and other office papers	23
Saving energy	23
Adjusting Power Saver	23
Reducing printer noise	24
Recycling	25
Recycling Lexmark products	25
Returning Lexmark cartridges for reuse or recycling	26
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the system board to install internal options	28
Installing a memory card	29
Installing a flash memory or firmware card	31
Installing an internal print server or port interface card	32
Installing a printer hard disk	33
Reinstalling the system board	35
Installing hardware options	36
Order of installation	36
Installing optional trays	37
Attaching cables	38
Verifying printer setup	39
Printing a menu settings page	39
Printing a network setup page	40
Setting up the printer software	40
Installing printer software	40
Updating available options in the printer driver	41
Setting up wireless printing	42
Information you will need to set up the printer on a wireless network	42
Installing the printer on a wireless network (Windows)	42
Installing the printer on a wireless network (Macintosh)	44
Installing the printer on a wired network	47
Changing port settings after installing a new network Internal Solutions Port	50
Setting up serial printing	52
Loading paper and specialty media	54
Setting the Paper Size and Paper Type	54
Configuring Universal paper settings	54
Loading the standard or optional 500-sheet trays	55
Loading A5 or Statement paper sizes	57
Loading B5 or Executive paper sizes	58
Loading the 2000-sheet high capacity feeder	58
Loading the 2,000-sheet dual input trays	60
Loading the multipurpose feeder	62
Loading letter- or A4-size paper in the short-edge orientation	64
Linking and unlinking trays	64
Linking trays	64
Unlinking trays	64
Assigning a custom paper type name	65
Changing a Custom Type <x> name	65
Paper and specialty media guidelines	67
Paper guidelines	67
Paper characteristics	67
Unacceptable paper	68
Selecting paper	68
Selecting preprinted forms and letterhead	68
Storing paper	69
Supported paper sizes, types, and weights	69
Supported paper sizes	69
Supported paper types and weights	72
Printing	74
Printing a document	74
Printing on specialty media	75
Tips on using letterhead	75
Tips on using transparencies	77
Tips on using envelopes	77
Tips on using labels	78
Tips on using card stock	78
Printing confidential and other held jobs	79
Holding jobs in the printer	79
Printing confidential and other held jobs from Windows	79
Printing confidential and other held jobs from a Macintosh computer	80
Printing from a flash drive	80
Printing information pages	82
Printing a font sample list	82
Printing a directory list	82
Printing the print quality test pages	82
Canceling a print job	82
Canceling a print job from the printer control panel	82
Canceling a print job from the computer	83
Supported finishing features	84
Adjusting toner darkness	86
Copying	87
Making copies	87
Making a quick copy	87
Copying using the ADF	87
Copying using the scanner glass	88
Copying photos	88
Copying on specialty media	88
Making transparencies	88
Copying to letterhead	89
Customizing copy settings	89
Copying from one size to another	89
Making copies using paper from a selected tray	89
Copying a document that contains mixed paper sizes	90
Copying on both sides of the paper (duplexing)	91
Reducing or enlarging copies	91
Adjusting copy quality	91
Collating copies	92
Placing separator sheets between copies	92
Copying multiple pages onto a single sheet	93
Creating a custom job (job build)	93
Placing information on copies	94
Placing the date and time at the top of each page	94
Placing an overlay message on each page	95
Canceling a copy job	95
Canceling a copy job while the document is in the ADF	95
Canceling a copy job while copying pages using the scanner glass	95
Canceling a copy job while the pages are being printed	95
Understanding the copy screens and options	96
Copy from	96
Copy to	96
Scale	96
Darkness	96
Content	96
Sides (Duplex)	97
Collate	97
Options	97
Improving copy quality	98
E-mailing	100
Getting ready to e-mail	100
Setting up the e-mail function	100
Configuring the e-mail settings	101
Creating an e-mail shortcut	101
Creating an e-mail shortcut using the Embedded Web Server	101
Creating an e-mail shortcut using the touch screen	101
E-mailing a document	102
Sending an e-mail using the touch screen	102
Sending an e-mail using a shortcut number	102
Sending an e-mail using the address book	102
Customizing e-mail settings	103
Adding e-mail subject and message information	103
Changing the output file type	103
E-mailing color documents	104
Canceling an e-mail	104
Understanding e-mail options	104
Original Size	104
Sides (Duplex)	104
Orientation	105
Binding	105
E-mail Subject	105
E-mail File Name	105
E-mail Message	105
Resolution	105
Send As	105
Content	105
Advanced Options	106
Faxing	107
Getting printer ready to fax	107
Initial fax setup	107
Choosing a fax connection	108
Connecting to an analog telephone line	109
Connecting to a DSL service	109
Connecting to a PBX or ISDN system	110
Connecting to a distinctive ring service	110
Connecting to an adapter for your country or region	111
Setting the outgoing fax name and number	112
Setting the date and time	112
Sending a fax	112
Sending a fax using the printer control panel	112
Sending a fax using the computer	113
Creating shortcuts	113
Creating a fax destination shortcut using the Embedded Web Server	113
Creating a fax destination shortcut using the touch screen	114
Changing the fax destination shortcut using the Embedded Web Server	114
Using shortcuts and the address book	115
Using fax shortcuts	115
Using the address book	115
Customizing fax settings	116
Changing the fax resolution	116
Making a fax lighter or darker	116
Sending a fax at a scheduled time	116
Viewing a fax log	117
Blocking junk faxes	117
Canceling an outgoing fax	117
Canceling a fax while the original documents are still scanning	117
Canceling a fax after the original documents have been scanned to memory	118
Understanding fax options	118
Original Size	118
Content	118
Sides (Duplex)	118
Resolution	119
Darkness	119
Advanced Options	119
Improving fax quality	119
Holding and forwarding faxes	120
Holding faxes	120
Forwarding a fax	120
Scanning to an FTP address	122
Scanning to an FTP address	122
Scanning to an FTP address using the keypad	122
Scanning to an FTP address using a shortcut number	123
Scanning to an FTP address using the address book	123
Creating shortcuts	123
Creating an FTP shortcut using the Embedded Web Server	123
Creating an FTP shortcut using the touch screen	124
Understanding FTP options	124
Original Size	124
Sides (Duplex)	124
Orientation	124
Binding	124
Resolution	125
Send As	125
Content	125
Advanced Options	125
Improving FTP quality	126
Scanning to a computer or flash drive	127
Scanning to a computer	127
Scanning to a flash drive	128
Understanding scan profile options	128
Quick Setup	128
Format Type	128
Compression	129
Default Content	129
Color	129
Original Size	129
Orientation	129
Sides (Duplex)	129
Darkness	129
Resolution	130
Advanced Imaging	130
Improving scan quality	130
Understanding printer menus	131
Menus list	131
Paper menu	132
Default Source menu	132
Paper Size/Type menu	132
Configure MP menu	135
Substitute Size menu	136
Paper Texture menu	136
Paper Loading menu	138
Custom Types menu	139
Custom Names menu	139
Custom Scan Sizes menu	140
Custom Bin Names menu	140
Universal Setup menu	140
Bin Setup menu	141
Reports menu	142
Network/Ports menu	144
Active NIC menu	144
Standard Network or Network <x> menus	144
Standard USB menu	146
Network Reports menu	147
Network Card menu	147
TCP/IP menu	148
IPv6 menu	149
Wireless menu	150
AppleTalk menu	150
NetWare menu	151
LexLink menu	151
SMTP Setup menu	151
Security menu	153
Miscellaneous menu	153
Confidential Print menu	153
Disk Wiping menu	154
Security Audit Log menu	155
Set Date and Time menu	155
Settings menu	156
General Settings menu	156
Copy Settings menu	160
Fax Settings menu	164
Fax Mode (Analog Fax Setup) menu	164
Fax Mode (Fax Server Setup) menu	172
E-mail Settings menu	173
FTP Settings menu	178
Flash Drive menu	181
Print Settings	186
Setup menu	186
Finishing menu	188
Quality menu	190
Utilities menu	191
PDF menu	192
PostScript menu	193
PCL Emul menu	193
HTML menu	196
Image menu	197
XPS menu	197
Booklet Adjustments menu	197
Help menu	198
Maintaining the printer	200
Cleaning the exterior of the printer	200
Cleaning the scanner glass	201
Adjusting scanner registration	201
Storing supplies	202
Conserving supplies	202
Checking the status of supplies	202
Checking the status of supplies from the printer control panel	202
Checking the status of supplies from a network computer	202
Ordering supplies	203
Ordering toner cartridges	203
Ordering a photoconductor kit	203
Ordering a maintenance kit	203
Ordering staple cartridges	204
Ordering a cleaning kit	204
Replacing supplies	204
Replacing the toner cartridge	204
Replacing the photoconductor	206
Moving the printer	211
Before moving the printer	211
Moving the printer to another location	215
Shipping the printer	215
Administrative support	216
Finding advanced networking and administrator information	216
Using the Embedded Web Server	216
Checking the virtual display	216
Checking the device status	217
Setting up e-mail alerts	217
Viewing reports	217
Adjusting the brightness of the display	217
Restoring the factory default settings	218
Troubleshooting	219
Solving basic problems	219
Solving basic printer problems	219
Printer control panel display is blank or displays only diamonds	219
Embedded Web Server does not open	219
Check the network connections	219
Check the network settings	219
Understanding printer messages	220
An error has occured with the Flash Drive. Please remove and re-insert the drive.	220
Change <input src> to <Custom Type Name>	220
Change <input src> to <Custom Type Name> load <orientation>	220
Change <input src> to <Custom String>	220
Change <input src> to <Custom String> load <orientation>	221
Change <input src> to <size>	221
Change <input src> to <size> load <orientation>	221
Change <input src> to <type> <size>	221
Change <input src> to <type> <size> load <orientation>	222
Check <input src> guides	222
Check <input src> orientation or guides	222
Close door <x>	222
Close cover <x>	222
Close surface H	222
Disk corrupted	223
Empty the hole punch box	223
Weblink server not set up. Contact system administrator.	223
Disk Full - Scan Job Canceled	223
Fax memory full	223
Fax server 'To Format' not set up. Contact system administrator.	223
Fax Station Name not set up	223
Fax Station Number not set up	223
Insert Tray <x>	224
Load <src> with <x>	224
Load <input src> with <Custom Type Name>	224
Load <input src> with <Custom String>	224
Load <input src> with <type> <size>	224
Load <input src> with <size>	225
Load manual feeder with <x>	225
Load Manual Feeder with <Custom Type Name>	225
Load Manual Feeder with <Custom String>	225
Load Manual Feeder with <size>	226
Load Manual Feeder with <type> <size>	226
Load Staples [G5, G11, G12]	226
Memory full, cannot print faxes	226
Remove paper from <linked bin set name>	226
Remove paper from all bins	226
Remove paper from bin <x>	226
Remove paper from standard output bin	227
Replace all originals if restarting job.	227
Replace last scanned page and jammed originals if restarting job.	227
Restore Held Jobs?	227
Replace jammed originals if restarting job.	228
Scan Document Too Long	228
Scanner ADF Cover Open	228
Scanner jam, remove all originals from the scanner	228
Scanner Jam Access Cover Open	228
Serial <x>	228
Some held jobs were not restored	228
30 Invalid refill, change cartridge	228
31.yy Replace defective or missing cartridge	229
32 Cartridge part number unsupported by device	229
34 Short paper	229
34 Incorrect media, check <input src> guides	229
35 Insufficient memory to support Resource Save feature	229
37 Insufficient memory to collate job	229
37 Insufficient memory for Flash Memory Defragment operation	230
37 Insufficient memory, some Held Jobs were deleted	230
37 Insufficient memory, some held jobs will not be restored	230
38 Memory full	230
39 Complex page, some data may not have printed	230
50 PPDS font error	230
51 Defective flash detected	231
52 Not enough free space in flash memory for resources	231
53 Unformatted flash detected	231
54 Network <x> software error	231
54 Serial option <x> error	231
54 Standard network software error	231
55 Unsupported option in slot <x>	232
56 Parallel port <x> disabled	232
56 Serial port <x> disabled	232
56 Standard parallel port disabled	232
56 Standard USB port disabled	232
56 USB port <x> disabled	233
57 Configuration change, held jobs were not restored	233
58 Too many bins attached	233
58 Too many disks installed	233
58 Too many flash options installed	233
58 Too many trays attached	234
61 Remove defective disk	234
62 Disk full	234
63 Unformatted disk	234
80 Routine maintenance needed	234
84 Insert photoconductor	234
84 Photoconductor low	235
84 Replace photoconductor	235
84 Photoconductor abnormal	235
88 Cartridge low	235
88 Replace cartridge to continue	235
298.01 Scanner Missing - Cable Unplugged	235
1565 Emulation error, load emulation option	235
Clearing jams	235
Avoiding jams	235
Understanding jam numbers and locations	236
200–201 paper jams	238
202 paper jam	239
203, 230–231 paper jams	240
24x paper jam	246
250 paper jam	250
280–282 paper jams	250
283, 289 staple jams	253
28x paper jam	256
290–294 paper jams	259
293 paper jam	261
Solving printing problems	262
Multiple-language PDFs do not print	262
Error message about reading USB drive appears	262
Jobs do not print	262
Make sure the printer is ready to print	262
Check to see if the standard exit bin is full	262
Check to see if the paper tray is empty	262
Make sure the correct printer software is installed	262
Make sure the internal print server is installed properly and working	262
Make sure you are using a recommended USB, serial, or Ethernet cable	263
Make sure printer cables are securely connected	263
Confidential and other held jobs do not print	263
Partial job, no job, or blank pages print	263
Make sure the printer has sufficient memory	263
Job takes longer than expected to print	263
Reduce the complexity of the print job	263
Change the Page Protect setting to Off	263
Job prints from the wrong tray or on the wrong paper	264
Check the paper type setting	264
Incorrect characters print	264
Make sure the printer is not in Hex Trace mode	264
Tray linking does not work	264
Load the same size and type of paper	264
Use the same Paper Size and Paper Type settings	264
Large jobs do not collate	264
Make sure Collate is set to On	264
Reduce the complexity of the print job	264
Make sure the printer has enough memory	265
Unexpected page breaks occur	265
Increase the Print Timeout value	265
Solving copy problems	265
Copier does not respond	265
Check the display for error messages	265
Check the power	265
Scanner unit does not close	265
Poor copy quality	266
Check the display for error messages	266
The toner may be low	266
The scanner glass may be dirty	266
The copy is too light or too dark	266
Check the quality of the original document	266
Check the document placement	266
Unwanted toner is in the background	266
Patterns (moiré) appear in the output	267
Text is light or disappearing	267
The output appears washed out or overexposed	267
Partial document or photo copies	267
Check the document placement	267
Check the paper size setting	267
Solving scanner problems	267
Checking an unresponsive scanner	267
Scan was not successful	268
Check the cable connections	268
An error may have occurred in the program	268
Scanning takes too long or freezes the computer	268
Other software programs may be interfering with scanning	268
The scan resolution may be set too high	268
Poor scanned image quality	268
Check the display for error messages	268
The scanner glass may be dirty	268
Adjust the scan resolution	268
Check the quality of the original document	268
Check the document placement	269
Partial document or photo scans	269
Check the document placement	269
Check the paper size setting	269