Lexmark X945e Troubleshooting Guide

Lexmark X945e Manual

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  • Lexmark X945e | Troubleshooting Guide - Page 1
    the green paper jam clearance lever behind Door A is in place: 1 Press down on the white release lever beneath Door A at the top of the printer, and then open the door. 2 Press the A1 green lever down to its normal position. 3 Close Door A. Solving printing problems Multiple-language PDFs do not
  • Lexmark X945e | Troubleshooting Guide - Page 2
    , Windows XP, Windows Server 2003, or Windows 2000/Me/98 and using compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. • Print a network setup
  • Lexmark X945e | Troubleshooting Guide - Page 3
    solutions. Try one or more of the following: 3 ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Clear any error messages. IS THE TONER LOW? When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). IS THE SCANNER GLASS DIRTY? Clean the scanner glass with a clean
  • Lexmark X945e | Troubleshooting Guide - Page 4
    on. This often fixes the problem with the scanner. Scan was not successful These are possible solutions. Try one or more of the following: CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the computer and the printer. AN ERROR MAY HAVE OCCURRED IN THE PROGRAM
  • Lexmark X945e | Troubleshooting Guide - Page 5
    into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the
  • Lexmark X945e | Troubleshooting Guide - Page 6
    Resend the fax. There may have been a problem with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. IS THE TONER LOW? When 88 toner low appears or when you experience faded print, replace the cartridge(s). MAKE SURE THE FAX TRANSMISSION SPEED IS
  • Lexmark X945e | Troubleshooting Guide - Page 7
    securely attached to the printer system board. • Make sure you are using the correct (optional) cable and that it is securely connected. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, click View User's Guide and Documentation on
  • Lexmark X945e | Troubleshooting Guide - Page 8
    paper in the tray in the long-edge orientation. Blank pages The printer may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges Dark lines One or more of the photoconductors may be defective. If an 84 Color pc unit life warning, 84 Black pc
  • Lexmark X945e | Troubleshooting Guide - Page 9
    page size in Print Properties or the software program. Light colored line, white line, or incorrectly colored line IS A TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. ARE THE PHOTOCONDUCTORS DEFECTIVE? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta
  • Lexmark X945e | Troubleshooting Guide - Page 10
    is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. Solid color pages The printer may need to be serviced. For more information
  • Lexmark X945e | Troubleshooting Guide - Page 11
    Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. IS THERE TONER IN THE PAPER PATH? Contact Customer Support. Toner rubs off These
  • Lexmark X945e | Troubleshooting Guide - Page 12
    Correction must be set to Manual, or no user-defined color conversion will be implemented. Manual color correction settings are specific to the type of object being printed (text, graphics, or images), and how the color of the object is specified in the software program (RGB or CMYK combinations
  • Lexmark X945e | Troubleshooting Guide - Page 13
    the detailed Color Samples set. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For
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Lexmark ™ X94x
Troubleshooting
Guide
Troubleshooting
Checking an unresponsive
printer
If your printer is not responding, make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The
Ground Fault Circuit Interrupter
(GFCI) has not tripped.
From the back of the printer, press the GFCI
Reset
button
located above the printer power cord.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem.
Door A will not shut properly
Make sure the green paper jam clearance lever behind Door A is
in place:
1
Press down on the white release lever beneath Door A at the
top of the printer, and then open the door.
2
Press the A1 green lever down to its normal position.
3
Close Door A.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select
Print as image
.
4
Click
OK
.
Control panel display is blank or
displays only diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer back on.
If
Performing Self Test
and
Ready
do not appear, turn the
printer off and contact Customer Support.
1