Lexmark X945e Troubleshooting Guide - Page 10

DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE? Replace the photoconductor(s) if the defects occur every: • 44 mm (1.7 in.) • 94 mm (3.7 in.) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Print is too light These are possible solutions. Try one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. CHECK THE PAPER Avoid textured paper with rough finishes. CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may be set to On. IS THE TONER LOW? When 88 toner low appears order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. IS THE TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge. Solid color pages The printer may need to be serviced. For more information, contact Customer Support. 10