Lexmark X945e Troubleshooting Guide - Page 7

MAKE SURE YOU ARE USING A PAPER SIZE THAT IS COMPATIBLE WITH THE FINISHER EXIT BINS For more information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD. Flash memory card Make sure the flash memory card is securely connected to the printer system board. Hard disk with adapter Make sure the hard disk is securely connected to the printer system board. Internal print server If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following: CHECK THE PRINT SERVER CONNECTIONS • Make sure the internal print server is securely attached to the printer system board. • Make sure you are using the correct (optional) cable and that it is securely connected. MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about installing software for network printing, click View User's Guide and Documentation on the Software and Documentation CD. Memory card Make sure the memory card is securely connected to the printer system board. USB/parallel interface card Check the USB/parallel interface card connections: • Make sure the USB/parallel interface card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: CHECK THE PAPER Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines. MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder. CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared The paper path is not clear. Clear jammed paper from the entire paper path, and then press . Print jobs are not routed to the booklet-maker bin These are possible solutions. Try one or more of the following: CHECK THE PAPER Make sure the paper is loaded in a 520-sheet tray or the multipurpose feeder. If the paper is loaded in the multipurpose feeder, make sure it is loaded short-edge first. 7 Note: Do not load A4- or letter-size paper in the multipurpose feeder. IS THE LETTER- OR A4-SIZE PAPER LOADED IN A 520-SHEET TRAY? The finisher will not accept letter- or A4-size paper from the multipurpose feeder. Load letter- or A4-size paper in the short-edge orientation in a 520-sheet tray. MAKE SURE THE PAPER SIZE IS SUPPORTED BY THE BOOKLET-MAKER BIN (BIN 2) Use one of the following paper sizes supported by Bin 2: A3, A4, B4, folio, legal, letter, or tabloid (11 x 17 in.). Page that jammed does not reprint after you clear the jam In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch repeatedly until Print Recovery appears. 6 Touch Print Recovery. 7 Touch next to Jam Recovery until On or Auto appears. 8 Touch Submit. 9 Touch .