Marantz AV8003 AV8003 User Manua - Page 29

CONNECTION BASIC SETTINGS SCREEN MENUS BASIC OPERATION ENGLISH TROUBLESHOOTING If you experience any problems, check the following before calling for service: 1. Are the connections made properly? 2. Are you operating the unit properly by following the user's guide? If the unit does not operate properly, check the items shown in the following table. If the problem cannot be resolved using the actions listed in the following table, the internal circuitry may be malfunctioning. Unplug the power cable immediately and contact your dealer, nearest Marantz authorized dealer, or the Marantz Service Center in your country. Symptom Cause Action Cannot connect to the network • The LAN cable is not connected • The IP address is incorrect Correct the network connections. • The connection has been blocked by the Allow communication with the unit. firewall Cannot find the server The server is not running Start the server. The server has not authenticated the unit Authenticate the unit on the server side. (See page 6) The unit does not recognize the server Obtain the server list again. (See page 15) The number of registrations on the server Delete servers that you no longer require from the list. list has reached 50 (See page 15) Takes time to play or change to • The file size is large This is not a malfunction. the next file • DRM-protected content is being played Takes time for the file list to There is a large number of files in the list display During random play, the larger the number of files in the server, the longer it takes to display the file list. Reduce the number of connected servers (to about four) or reduce the number of files registered on the server (to about 5,000). Cannot obtain the file list The server is creating the file list It may take some time for the server to create the file list. If that is the case, wait until the list creation has finished. • The number of files that can be registered Limit the number of files and file formats to the range by the server has been exceeded that can be registered by the server. • Characters that are not supported by the For details, see the server's user guide. server are used in areas such as the file name Cannot play even though the The server does not support this file Only files whose formats are supported by both the file format is supported for format unit and the server can be played. playback See the server's user guide. Playback breaks up • There is not enough network bandwidth Communication in a network may become congested. • The file bit rate is too high Stop the communication of the other devices, or redesign your network environment. If you use wireless communication, then the required bandwidth is larger than that required for the actual communication. Symptom Cause Action Cannot play DRM-protected The server does not support DRM Connect to a server that does support DRM. files The server has not obtained the DRM Obtain the DRM license on the server side in license advance. The network player does not respond • There is a large number of files in the list and processing takes time • Multiple servers are starting or updating information Wait until the process finishes. The network player no longer responds Press the RESTART button on the remote to operations controller to restart the network player. ADVANCED OPERATION ADVANCED SETTINGS TROUBLESHOOTING OTHERS 28