McAfee MSA-3400-SWGI Installation Guide - Page 51

Mail issues, scmchangeme, Con SMTP, Protocol Settings | Anti-Relay Settings, Local Domains

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Page 51 highlights

Troubleshooting FAQ • You used the new IP address that you configured for the LAN2 port (the default is 10.1.2.108), in the URL field of your web browser. • The appliance has a working connection to your computer, indicated by the NIC 2 network activity LED flashing on the control panel. If the LED is not flashing, ensure that the cable you are using is undamaged and connected properly to the appliance's LAN2 port and your computer's network port. If you have not used the orange cable supplied with the appliance, ensure that the cable is a UTP crossed network cable. My password does not work. If you recently restored the appliance's software without maintaining the previous settings, the management password reverts to the default password, scmchangeme. I forgot my password. Using the appliance's recovery CD, return the appliance's password to the default passwords, which are scmchangeme and dlpchangeme. Some of the interface does not display properly. The appliance's interface is intended for Internet Explorer 6.0 or later on Windows, and Mozilla Firefox 2.0 on Linux. Check the accompanying release notes for known issues when using some web browsers on particular operating systems. Client (software) cannot communicate through theappliance. Check the following: • The correct protocols are enabled for the appliance (all protocols are enabled by default). • The clients and other devices are configured to route traffic to and from the appliance. • The network has no problems, and your device is connected correctly. Web browsing does not work or URL blocking is not enforced. The appliance must have access to a DNS server to verify web browsing (HTTP) requests and determine which URLs to block, if URL blocking is configured. Mail issues This section discusses mail issues. Anti-relay is not working. To enable the anti-relay feature: 1 In the navigation pane, select Configure | SMTP. 2 Select Protocol Settings | Anti-Relay Settings. 3 Specify at least one local domain in Local Domains. Otherwise, the appliance is open to relaying and abuse by spammers from outside your network. Why can't I just give the name of the sender that I want to block from relaying? Think of anti-relay as system-to-system blocking, while anti-spam is sender-based blocking. McAfee Email and Web Security Appliance 5.5 Installation Guide 51

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•
You used the new IP address that you configured for the LAN2 port (the default is
10.1.2.108), in the URL field of your web browser.
•
The appliance has a working connection to your computer, indicated by the NIC 2 network
activity LED flashing on the control panel.
If the LED is not flashing, ensure that the cable you are using is undamaged and connected
properly to the appliance’s LAN2 port and your computer’s network port. If you have not
used the orange cable supplied with the appliance, ensure that the cable is a UTP crossed
network cable.
My password does not work.
If you recently restored the appliance’s software without maintaining the previous settings, the
management password reverts to the default password,
scmchangeme
.
I forgot my password.
Using the appliance’s recovery CD, return the appliance’s password to the default passwords,
which are
scmchangeme
and
dlpchangeme
.
Some of the interface does not display properly.
The appliance’s interface is intended for Internet Explorer 6.0 or later on Windows, and Mozilla
Firefox 2.0 on Linux. Check the accompanying release notes for known issues when using some
web browsers on particular operating systems.
Client (software) cannot communicate through theappliance.
Check the following:
•
The correct protocols are enabled for the appliance (all protocols are enabled by default).
•
The clients and other devices are configured to route traffic to and from the appliance.
•
The network has no problems, and your device is connected correctly.
Web browsing does not work or URL blocking is not enforced.
The appliance must have access to a DNS server to verify web browsing (HTTP) requests and
determine which URLs to block, if URL blocking is configured.
Mail issues
This section discusses mail issues.
Anti-relay is not working.
To enable the anti-relay feature:
1
In the navigation pane, select
Configure | SMTP
.
2
Select
Protocol Settings | Anti-Relay Settings
.
3
Specify at least one local domain in
Local Domains
. Otherwise, the appliance is open to
relaying and abuse by spammers from outside your network.
Why can’t I just give the name of the sender that I want to block from relaying?
Think of anti-relay as system-to-system blocking, while anti-spam is sender-based blocking.
Troubleshooting
FAQ
51
McAfee Email and Web Security Appliance 5.5 Installation Guide